Collinson House

616/618 Dunstable Road, Luton LU4 8RT
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9.5 49 Reviews
  • Collinson House, Luton
Collinson House is situated in the centre of Luton and aims to create an atmosphere which is calm, relaxed and reassuring for older people and those living with dementia.

The home provides residents with a secure, familiar and homely environment including spacious accommodation and modern facilities.

A dedicated team of staff are trained and supervised to provide the highest standard of care while responding sensitively to the evolving needs of the residents within a cherished community.

Residents, care staff, the resident’s doctor and relatives are all given the opportunity to contribute to an agreed care plan. This outlines what the particular needs and wishes of the resident are and establishes the appropriate level of service required.

The home also employs a skilled group of support staff, including cooks, domestics and laundry personnel to enhance the quality of life for each resident.

Residents are encouraged to participate in the activities programme which is organised by the activities co-ordinator.

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Care Provided by Collinson House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mandy Colman (Manager)
  • Admission Criteria
    • Any referral
    • Ages 18+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Collinson House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,400
    • Self-Funded Residential Dementia Care £1,300 – £1,450
    • RESPITE Self-Funded Residential Care £1,275 – £1,425
    • RESPITE Self-Funded Residential Dementia Care £1,325 – £1,475
  • (these prices are only a guideline, please contact Collinson House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On Site Parking


Collinson House Reviews (49)

Total of 49, showing 1-20
9.5

Collinson House has a Review Score of 9.5 (9.548) out of 10, based on 19 reviews in the last 2 years. Over all time Collinson House has 49 reviews.

Overall Experience

  • 36
  • 11
  • 2
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Date Published

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19
30

Review from Tarnya A (Granddaughter of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is taken very good care of. The manager and one staff member in particular take very good care of her needs, cannot fault them.

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Review from Gillian O (Friend of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First time for visiting our friend. Homely atmosphere. Kind staff.

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Review from S W (Wife of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care at this care home. The manager, one member of staff in particular, plus all the staff give 100% to all their residents. They work tirelessly to bring comfort to the residents and also look after the relatives when times are difficult. A big thank you to you all.

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Review from David S (Respite Resident) assisted by family/friend published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home was very enjoyable and very friendly. The place was very clean and everybody there was very helpful. The food was good, all the facilities were very good as well.

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Review from A J (Daughter of Resident) published on 28 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot commend this care home highly enough. The management are hard working and dedicated to providing the best care possible. All staff are friendly and helpful.
This is an outstanding care home.

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Review from R D (Granddaughter of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma stayed here for respite care and I couldn't thank the staff enough. The care was brilliant and the staff were very attentive, are always very helpful, supportive and happy. The rooms are very clean, the food is great and there are plenty of activities for the residents to choose from. I would
highly recommend this home to others.

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Review from Sandra S (Daughter of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Collinson House for more than two years now and the staff know and understand her needs. She has a good relationship with her main carers and management. I feel I can always talk to management about any concerns that I have. I am also confident that they will keep me updated on Mum's
condition and I feel she is safe and cared for.

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Review from A M (Daughter of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care for my Mother. Comfortable rooms, friendly and caring staff.

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Review from J M (Daughter of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All good, Dad is settling in well.

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Review from S R (Granddaughter of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident at Collinson House for about seven months now, and I can confidently say that the service is immaculate. They cater to her needs very well, and the staff are kindhearted and caring. I definitely recommend this care home.

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Review from Alan C (Brother-in-law of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been visiting my brother-in-law for 2 years and three quarters and find that he has been looked after in a satisfactory manner. The staff are courteous, helpful and always happy.

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Review from Karen O (Wife of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My loved one has recently moved to Collinson House and has settled wonderfully. The management team have taken the time and care to really get to know him and tailor care to his needs. My views have been considered at all points and the care shown, towards both my husband and I, from all staff has been
wonderful.
The management team have a deep understanding of my husband’s complex condition and continues to update and change his plans if needed. The support has been exemplary and I cannot thank all staff enough.

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Review from Jill G (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at Collison House for eleven years. She can't do much for herself these days. The staff treat her with much kindness.

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Review from J D (Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First experience of residing in a care home, welcomed with care and kindness, soon aware of busy routine but have own room so minimum disturbance. Pleasant room, clean and fresh decor - restful view from room of the garden and trees.
My visitors have been welcomed and staff always polite.

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Review from Rebecca M (Daughter of Resident) published on 2 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Collinson House have gone above and beyond for our loved one. Our loved one can be extremely difficult and resists any assistance, and can also be verbally and physically aggressive. The staff are patient, kind, tolerant and understanding. They have tried many times to put things in place
that might enable our loved one to be happier and less resistant to help, and even though nothing was working, they never gave up trying.

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Review from John I (Civil Partner of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been with Collinson House for some time now and I have always felt she is looked after well and all her needs are catered for.

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Review from Paul F (Son of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Collinson House for 3 years and I'm very happy with the level of care she gets. The team are all very friendly and nothing is too much trouble. I believe that wherever you go, in most cases, it's the people who make the difference in how a place feels, the team do that
here.
I always feel confident that Mum is being well looked after when I'm not there.
I would recommend them to family and friends.

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Review from Melissa G (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Most staff are helpful and friendly. Not a very good choice for meal times. Would be nice if we could stay when it is meal time as mum is confined to her room, understandably meal times are protected but she can’t be moved into the dining room.

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Review from Denise H (Niece of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident at Collinson House for nearly 3 years. I found the managers and staff to be very caring and easy to talk with about any concerns I had about my aunt's health and welfare.
My aunt suffered from dementia and other health issues. The staff knew her well and would contact us if
and when the need arose to let us know if she was not well. We visited her and were always made welcome. I would recommend this care home.

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Review from D S (Daughter-in-law of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident here from December 21st 2022 - 27th January 2023. All the staff were very approachable, polite and very welcoming. She was pretty happy here (my mother-in-law) and she was 98 years old whilst in here. Her room was clean and tidy too. Thank you very much to all.

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Current Review Score: 9.5 (9.548)

Overview of Review Score

The Review Score of 9.5 (9.548) out of 10 for Collinson House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.548 for Collinson House is calculated as follows: ( (140 Excellents x 5) + (62 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 221 Ratings = 4.548

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Collinson House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Mandy Colman

Job Title: Home Manager

Joined: 2013

Hello, my name is Mandy and I am the manager of Collinson House. Having started my career in Nursing I transferred my skills to Health and social care and have over thirty years of experience.


I am a focused and driven manager with a strong belief in developing our team in order to provide exceptional care delivery. I love to spend time with family and friends and enjoy swimming, reading and cooking in my free time.


Frequently Asked Questions about Collinson House

What types of Care is Collinson House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Collinson House provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Collinson House have?

There are 29 Single Rooms.

What are the Facilities & Services at Collinson House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Collinson House to the centre of Luton?

2.0 mile(s) as the crow flies, distance by road may be significantly further.