Collinson House

616/618 Dunstable Road, Luton LU4 8RT
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9.6 55 Reviews
  • Collinson House, Luton
Collinson House is situated in the centre of Luton and aims to create an atmosphere which is calm, relaxed and reassuring for older people and those living with dementia.

The home provides residents with a secure, familiar and homely environment including spacious accommodation and modern facilities.

A dedicated team of staff are trained and supervised to provide the highest standard of care while responding sensitively to the evolving needs of the residents within a cherished community.

Residents, care staff, the resident’s doctor and relatives are all given the opportunity to contribute to an agreed care plan. This outlines what the particular needs and wishes of the resident are and establishes the appropriate level of service required.

The home also employs a skilled group of support staff, including cooks, domestics and laundry personnel to enhance the quality of life for each resident.

Residents are encouraged to participate in the activities programme which is organised by the activities co-ordinator.

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Care Provided by Collinson House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mandy Colman (Manager)
  • Admission Criteria
    • Any referral
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Collinson House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,450

  • Fees include all meals, accommodation , heat, light, power, laundry services, activities.


    Excluded from weekly fees are: Hairdressing, chiropody services, newspapers, personal clothing, toiletries, day trips
  • (these prices are only a guideline, please contact Collinson House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On Site Parking


Collinson House Reviews (55)

Total of 55, showing 21-40
9.6

Collinson House has a Review Score of 9.6 (9.642) out of 10, based on 24 reviews in the last 2 years. Over all time Collinson House has 55 reviews.

Overall Experience

  • 42
  • 11
  • 2
  • 0
  • 0

Date Published

55
10
15
24
31

Review from Rebecca M (Daughter of Resident) published on 2 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Collinson House have gone above and beyond for our loved one. Our loved one can be extremely difficult and resists any assistance, and can also be verbally and physically aggressive. The staff are patient, kind, tolerant and understanding. They have tried many times to put things in place
that might enable our loved one to be happier and less resistant to help, and even though nothing was working, they never gave up trying.

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Review from John I (Civil Partner of Resident) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been with Collinson House for some time now and I have always felt she is looked after well and all her needs are catered for.

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Review from Paul F (Son of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Collinson House for 3 years and I'm very happy with the level of care she gets. The team are all very friendly and nothing is too much trouble. I believe that wherever you go, in most cases, it's the people who make the difference in how a place feels, the team do that
here.
I always feel confident that Mum is being well looked after when I'm not there.
I would recommend them to family and friends.

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Review from Melissa G (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Most staff are helpful and friendly. Not a very good choice for meal times. Would be nice if we could stay when it is meal time as mum is confined to her room, understandably meal times are protected but she can’t be moved into the dining room.

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Review from Denise H (Niece of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident at Collinson House for nearly 3 years. I found the managers and staff to be very caring and easy to talk with about any concerns I had about my aunt's health and welfare.
My aunt suffered from dementia and other health issues. The staff knew her well and would contact us if
and when the need arose to let us know if she was not well. We visited her and were always made welcome. I would recommend this care home.

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Review from D S (Daughter-in-law of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident here from December 21st 2022 - 27th January 2023. All the staff were very approachable, polite and very welcoming. She was pretty happy here (my mother-in-law) and she was 98 years old whilst in here. Her room was clean and tidy too. Thank you very much to all.

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Review from Tracey S (Daughter of Resident) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Collinson House Care Home highly enough. Moving my father to a care home was the hardest decision of my life. Staff at Collinson House really take good care of the residents. Unfortunately my father had a terrible experience in a different care home and we had to move him. Finding
Collinson House was the best thing we ever did. Although he has advanced dementia and has been through a terrible time, he has flourished there since day one and is both happy and content. It's got a wonderful, homely feel, it's relaxed and visits are a pleasure. It's not showy and corporate like some care homes, it's real. I am confident my dad receives the best care he possibly could and that means the world to me and his family. Well managed, all the staff truly care about and get to know the residents. They are always friendly and helpful. Communication, which is so important, is very good here. The care and service is simply the best.

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Review from Ashley S (Son-in-law of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb staff and care.
Our relative with dementia has been in Collinson House Care Home now for several months and so far our experience has been superb. The staff interact with and look after our relative and are caring and the room is always kept clean and respectable.
When compared to a previous
home our relative had the misfortune to go in, this is a hundred times better.
On first glance, the home may not have all mod cons compared to some others but what they do have is ample - don't be fooled by some other high tech homes, it doesn't need glitz, everything is in place to care to a high level and it's about care at the end of the day.
I would 100% recommend this home to someone who wants top-quality care for your family.
Well done on such a great job - please keep it up!

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Review from Hazel F (Daughter of Resident) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted to say that this is the perfect care home and setting for my dad. All care provided from personal to social skills and sensory - I can't confess that if my father was in this situation again, I wouldn't hesitate to choose Collinson House again, from great communication with staff, all
concerns dealt with promptly and in good time from all. Hospital visits attended with a member of the team if I can't go. Meals are properly given, and activities are unbelievable. Dedication from the care manager and her fantastic team of carers. Total dedication from all.

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Review from R H (Granddaughter of Resident) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Collinson House Care Home have cared for my nan from February 2020. Staff took the time to get to know my nan and her needs and Nan settled well. It was a very difficult time for the whole family and with Covid but Collinson House always kept us informed on how Nan was doing and the care and service
has been of a high standard. Management and staff go above and beyond and are always friendly, approachable, communicate well and listen to the family to provide the best possible care for Nan. My grandad also stayed here for a short time and I want to thank everyone at Collinson House for all the care and dedication they provided and continue to provide for my nan.

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Review from R S (Granddaughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana needed respite care for two weeks to give my granddad a break, it was such a difficult time due to Covid, we were unable to view the home before admission and was going on feedback from others who had stayed in the home.
We were continually updated on how she was doing, we could call daily
and FaceTime and even see her through the window, she was clean, happy and smiling, it was very difficult to put Nana in the home but the staff were excellent and put the whole family at ease during her stay.
Can not fault the management and staff, they went above and beyond to ensure Nana was happy and we were updated at all times.

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Review from Thomas C (Son of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed here for six weeks after being in hospital for a long time. The staff were brilliant with helping rehabilitate my father and get him back up on his feet. The staff were amazing and my father was always so positive about the staff and how great they were. He thoroughly enjoyed the food
and stated how friendly and loving all the staff were. I would highly recommend this place to anyone.

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Review from V F (Daughter of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is very comfortable here, he knows the layout and all the carers and residents very well and is well looked after, although he can at times be challenging, he enjoys a game of dominoes and gets to play often.

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Review from Cameron F (Relative of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had my great-uncle come to Collinson House Care Home until he passed. He was particularly difficult to manage at night time, the manager assured us that his needs will be met. The staff were patient and friendly and made him happy and comfortable in his last days.

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Review from Claire R (Daughter of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum, who is in her mid 90s, has dementia and has been cared for at Collinson House Care Home since July 2020. Throughout this time she has received excellent care and the staff make Mum as comfortable as she could possibly be. Additionally the Collinson House staff have treated me and my father with
the utmost consideration and friendship. I cannot speak too highly of the care and service they provide.

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Review from Stephanie F (Granddaughter of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has always cared for my nan but when he took ill at the beginning of the year we knew he needed a break. My nan went and stayed at Collinson House Care Home for just over a week and I cannot fault the team enough. It was so hard for my grandad to leave her but they kept us informed and reassured.
Nan seemed happy and settled and we got to take care of Grandad for the week. The staff were kind and patient and very approachable. They took great care of Nan.

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Review from Saffron H (Relative of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff at the care home for all the hard work they put in throughout my grandmother's stay. They always went above and beyond to make sure she and others were always happy and content. Much appreciation to you all!

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Review from J B (Daughter-in-law of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After spending some time in there for respite, I was amazed at how much all the staff had done for him e.g. helping him get dressed. Started eating more food and soon got back to his old self with the attention of all the lovely and helpful staff. Wonderful manager to talk to if you had any concerns.
Would highly recommend.

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Review from Alison C (Daughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It was always going to be difficult leaving our loved one in someone else's care, but the staff at Collinson House helped make it a little bit easier; particularly over the last year with lockdown, the team went the extra mile to keep us up to date with my mum's welfare and keep us in touch as much
as possible, including photos.
We were particularly pleased with the decisions made by the management over the last year with regards to Covid.

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Review from Clive L (Son of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was taken in by Collinson House after a short stay in the hospital; she has been a resident since then and has been well looked after.
Even though she can be stubborn, they take great care to understand her needs. They keep me informed of any issues.
Good team.

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Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Collinson House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.642 for Collinson House is calculated as follows: ( (198 Excellents x 5) + (62 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 279 Ratings = 4.642

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Collinson House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Mandy Colman

Job Title: Home Manager

Joined: 2013

Hello, my name is Mandy and I am the manager of Collinson House. Having started my career in Nursing I transferred my skills to Health and social care and have over thirty years of experience.


I am a focused and driven manager with a strong belief in developing our team in order to provide exceptional care delivery. I love to spend time with family and friends and enjoy swimming, reading and cooking in my free time.