Collinson House

616/618 Dunstable Road, Luton LU4 8RT
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9.6 55 Reviews
  • Collinson House, Luton
Collinson House is situated in the centre of Luton and aims to create an atmosphere which is calm, relaxed and reassuring for older people and those living with dementia.

The home provides residents with a secure, familiar and homely environment including spacious accommodation and modern facilities.

A dedicated team of staff are trained and supervised to provide the highest standard of care while responding sensitively to the evolving needs of the residents within a cherished community.

Residents, care staff, the resident’s doctor and relatives are all given the opportunity to contribute to an agreed care plan. This outlines what the particular needs and wishes of the resident are and establishes the appropriate level of service required.

The home also employs a skilled group of support staff, including cooks, domestics and laundry personnel to enhance the quality of life for each resident.

Residents are encouraged to participate in the activities programme which is organised by the activities co-ordinator.

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Care Provided by Collinson House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Mandy Colman (Manager)
  • Admission Criteria
    • Any referral
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (29)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Collinson House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,450

  • Fees include all meals, accommodation , heat, light, power, laundry services, activities.


    Excluded from weekly fees are: Hairdressing, chiropody services, newspapers, personal clothing, toiletries, day trips
  • (these prices are only a guideline, please contact Collinson House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On Site Parking


Collinson House Reviews (55)

Total of 55, showing 41-55
9.6

Collinson House has a Review Score of 9.6 (9.642) out of 10, based on 24 reviews in the last 2 years. Over all time Collinson House has 55 reviews.

Overall Experience

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  • 11
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Date Published

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Review from David D (Son of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Collinson House for two years and I am very happy with the quality of care she receives on a daily basis. I had been looking for a care home for some time and was immediately taken with the level of cleanliness and how professional and friendly the staff were. There was no doubt
about it - this was the best care home for my mother. Throughout the pandemic, it's clear to me the staff have worked extremely hard to maintain such a high standard of care. This is an extremely well-run care home.

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Review from Danielle C (Granddaughter of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this care home to anyone looking to put a family member in. All staff are kind, friendly and generous. All management teams are excellent, they go above and beyond their call of duty and I felt my grandad was very looked after at all times and listened to his requests and well-loved
like their only family. Sadly grandad passed in February. I can call my Nan whenever I want without any trouble the carers always have time for me. My nan is still in the home and is very happy. Many thanks to all those who cared for my grandad.

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Review from Nicola R (Granddaughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the beginning of 2020, we had to make the decision to find my nana a care home. My mum came across Collinson House and without hesitation, this was our choice. Nana received the best care we could have hoped for during 2020 with the lockdown. We felt reassured that Nana was in the best place, being
looked after. We were told regularly about her well-being. Early December 2020 we were informed that Nana was showing the first signs of passing away. We were able to spend quality time with her over the few weeks she had left. Although this was a sad time for us, we knew she was receiving the best care and this was comforting to us. Thank you all at Collinson House for the compassion you put into your jobs.

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Review from Patricia T (Daughter of Resident) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, expertly run, friendly staff, very helpful and understanding, passionate care. Would highly recommend. My mum was treated with dignity and love. In this very uncertain year, the staff did all they could to make visiting safe and secure.

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Review from Anne (Daughter-in-law of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving my mother in law to Collinson House has been life-changing for me and my family. The staff are kind, compassionate and consistently highly professional. They are warm and caring and my mother in law has grown in confidence and developed secure attachments with carers and other residents. The
pandemic has been extremely challenging but the communication honesty and openness of management provides us with peace of mind. Mum is clearly thriving under the care of the Collinson team and physically presents as healthier happier and much more stimulated than where she was previously a resident. She enjoys her food and the social mealtimes and has gained much-needed weight. We are extremely grateful for every member of the team at Collinson.

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Review from N I (Niece of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In 2015 my great aunt selected this home to be her new residence when she was diagnosed with Lewy Body Dementia. From that time to the date of her passing in February 202 we have had and seen quality service at this home. All of the managers over this period have truly displayed professionalism, which
motivated and shared amongst the daily staff.

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Review from N R (Relative of Resident) published on 7 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful establishment. Staff very polite and helpful, not only to the residents but to family, friends and visitors. Always first name terms and staff very caring. Rooms well equipped, beautifully kept, allowing personal items to make the room personal to the resident (excellent home). Staff also
spoke several languages, which allowed them to cater to my relative.

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Review from Alun V (Grandson of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy with the care my grandad received at Collinson House, the staff were always friendly, helpful, kind, thoughtful and nothing was too much trouble for my grandad or the family. I have never felt more welcomed and looked after on walking through doors. When we left my grandad in the care of staff
I always felt reassured that he would be well cared for. Thank you all so much.

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Review from Marguerite S (Wife of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late husband, who had advanced Dementia, received first class care in Collinson House Care Home. He was always treated with skill, understanding, dignity and kindness and was contented and relaxed which gave me peace of mind. It is a very well kept, clean and comfortable home. The rooms are spacious
and nicely decorated. As for myself, I was always greeted warmly by all the staff when I visited and made to feel at home.
All the staff are professional, well trained and pleasant. Any queries I had were listened to and dealt with.

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Review from Su C (Daughter of Resident) published on 27 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place and my Dad has asked me to write so too. Since coming to Collinson House in November 2018 he has never looked better and is enjoying it with people who care for him and make him safe. Thank you; he didn't even want to come to ours at Christmas as you have all made him feel so
welcome as well. The staff cannot do enough for Dad or us when we visit. Collinson House is clean, friendly and welcoming. We can't thank you enough. Happy New Year to all the lovely staff and residents in Collinson House.

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Review from Paula L (Daughter of Resident) published on 14 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With poor health, physical disability and two daughters unable to manage we were faced with the sad decision to look for a care home for our dad. Collinson House was local, good CQC and a very fair price - also a small personal unit. We arrived to 'inspect' the home unannounced - The manager reassured
us of all our fears. 7 weeks since dad moved in - his health and presentation have greatly improved. The staff are so considerate and friendly - dad has commented on how well they care for him. He's pleased to have his hair cut, complete jigsaws and have his own 52 inch TV in his room. My sister and I are reassured he is safe, cared for and we are no longer exhausted. We can visit whenever we like and I have total trust in the unit - which is priceless. I really would recommend Collinson house - a small, personal unit, with great staff. I could write more but the word limit won't let me :-)

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Review from A R (Regular Volunteer) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited this home on several occasions and have been impressed and satisfied every time.
Staff have been very friendly and always around to help.
I have noted that carers are aware of where residents are at all times.
I have observed residents being treated with respect and dignity and several
activities are provided for entertainment.
The bedrooms and other facilities (eg toilets) are both clean and private.

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Review from Steve B (Son of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff extremely helpful.
They are always busy.
The home has many demanding patients and the staff have a kind nature.
My mother aged 93 years realises the demands on staff as her body lets her down but her mind is mostly still in step.
She has over her time here decided to stay to try to recover.

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Review from Malcolm K (Son of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I approached Collinson House quite recently due to my mother's rapid decline both physically and mentally. They assessed her the same day and a place was prepared for when she came out of hospital. Since then I have visited everyday and have found the staff friendly, helpful and professional. Nothing
is too much trouble. I feel that Collinson House is giving my mother end of life comfort and me peace of mind. I am pleased that I decided to send her there.

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Review from J P (Husband of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this care home are outstanding, caring both for the residents and the relatives of the resident.
If I paid £10,000 a day I could not get better care.
This is a dementia home and the dignity given to residents is outstanding.

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Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Collinson House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.642 for Collinson House is calculated as follows: ( (198 Excellents x 5) + (62 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 279 Ratings = 4.642

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Collinson House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Mandy Colman

Job Title: Home Manager

Joined: 2013

Hello, my name is Mandy and I am the manager of Collinson House. Having started my career in Nursing I transferred my skills to Health and social care and have over thirty years of experience.


I am a focused and driven manager with a strong belief in developing our team in order to provide exceptional care delivery. I love to spend time with family and friends and enjoy swimming, reading and cooking in my free time.