The Beeches Residential Care Home

Frankley Beeches Road, Northfield, Birmingham B31 5NJ
Submit a Review
9.6 138 Reviews
  • The Beeches Residential Care Home, Birmingham
The team at The Beeches, many of whom have been with the home for years, are passionate about enriching the lives of their residents and empowering them to have an active role to play in how their home is run.

Providing residential, dementia and respite care, the team are proud to involve the residents and their loved ones in every aspect of life at the home. There are resident and family ambassadors, who get involved in everything from taking part in staff interviews to providing feedback on everything from the menus to the activities.

Food is a highlight of the day for many residents – and the chef is an award-winning baker with a passion for cakes! The food is very much shaped by the residents and there is a mixture of traditional dishes, like roasts with all the trimmings, to flavours from around the world if the residents would like to try them – including Caribbean, Greek and Indian.

There are so many activities to enjoy, from pampering in the salon, cheese and wine evenings and live entertainment, to gentle exercise and gardening in the home’s vegetable patch.

The team embrace the community into the home, with visiting students and community volunteers.

The Beeches also has a namaste room, a cinema room and a café, where residents can relax with friends and family, who are welcome at any time, over tea and homemade cake.

The home also has a Magic Table, an amazing piece of technology designed for people living with dementia, where residents can play interactive light games together.

The gardens are a beautiful spot to relax in, with raised planters and wheelchair friendly pathways. Some of the bedrooms, which are all ensuite, have patio access to the gardens.

Show The Beeches Residential Care Home on the Map

Care Provided by The Beeches Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Francesca Lisle (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Beeches Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,178
    • RESPITE Self-Funded Residential Care from £1,178

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1178 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact The Beeches Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Wheelchair Access

The Beeches Residential Care Home Reviews (138)

Total of 138, showing 101-120
9.6

The Beeches Residential Care Home has a Review Score of 9.6 (9.647) out of 10, based on 32 reviews in the last 2 years. Over all time The Beeches Residential Care Home has 138 reviews.

Overall Experience

  • 105
  • 30
  • 1
  • 2
  • 0

Date Published

138
9
12
32
106

Review from Kerry R (Relative of Resident) published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with The Beeches has been outstanding. Staff and management have put so much time and effort into getting the needs of our relative right. The care home is clean, tidy and staff and management are so friendly.


One big massive family with lots of happiness, felt by all residents' smiles!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel H (Son of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is great.
Can only recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda B (Relative of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was/is always very welcoming, friendly and pleasant. Nothing is too much trouble and family feel comfortable visiting.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel H (Son of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and polite. My mother is very happy here and we both have no complaints whatsoever. The staff are very caring towards the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer E (Daughter of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very good and considerate to mom's needs.
Things attended to quickly when asked and very welcome to all family members.
Sometimes have to pass a message onto a different carer as a previous request not passed on.
I would certainly recommend the care home to others as it is like being at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona M (Daughter of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled well here the staff are skilled and very supportive. My mother was very unhappy prior to the move here but has started to participate in activities of which there are many. There are helpful to myself and my family, kind, happy to listen and support us too!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jayne B (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Beeches care home provides exceptional care. All members of staff from management to housekeepers are a credit to the home. The care provided to my mother is second to none. Everyone's approach is done with dignity. When my mother needs encouragement, there is always someone on hand, a kind word
softly spoken. The home is spotlessly clean and nothing is too much trouble. There is always plenty of activities and the food is excellent.
In my opinion, the staff are angels without wings.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham D (Son of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent.
Everyone is helpful and friendly to my Dad who is totally blind and very deaf.
He always tells me he is being looked after very well.
His care plan was devised in consultation with me and is being closely followed.
The Beeches is a very good care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B L (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Most staff helpful. Have to keep checking my Mum is bathed. As soon as you walk into where residents are there is an overpowering smell of urine. Often dirty linen bags left in the hallway. Can't remember when we last had a review meeting. Rooms not cleaned very well, have to ask for toilet roll. Entertainment
good. Towels for residents threadbare. As a paying customer overall care - poor.

Reply from Tina Walstrom, Home Manager at The Beeches Residential Care Home

I am really sad to read this review as I am always here to talk through any concerns but these are ones I haven’t heard before. Our residents’ welfare is our number one priority and if someone does not want a bath every day then we must respect their wishes. We are regularly complimented on how clean our home is and what a pleasant aroma it has so the comments regarding this are a little surprising, but we will obviously make sure we are making extra checks. Our residents’ rooms are always well stocked with toilet roll and our towels have all been replaced very recently too. If you would like to discuss anything please do come and see me as I am always keen to talk through any concerns.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathleen H (Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very good. I can't find fault in any of them and I'm glad I'm here, you're not a burden to your family here and I do get on with all of the staff. Also management all very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Granddaughter of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just after my nan came into the care home, the staff made her feel very very welcome. They included her in all the activities and introduced her to all the other service users.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clive G (Son of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is here, so on my first ever time here I had a warm welcome with smiling faces. I live in Canada so I wasn't sure what I would expect. They are kind, friendly and caring - Well happy - Well done guys xx

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ellen A (Friend of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always greeted with a warm welcome. I find this home a very clean comfortable place. The carers have a brilliant caring attitude to the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Malcolm F (Husband of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the husband of a resident, I am very pleased with the care and attention given to her. All the staff are very helpful and capable. Nothing is too much trouble to keep everyone happy and contented. I would have no hesitation in recommending this establishment to anyone requiring this level of care.
I feel the "chef" and kitchen staff should be mentioned for the excellent meals they provide, they keep all fit and healthy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny F (Sister-in-law of Resident) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we were looking for care for our relative, after a few no-go places we came across "The Beeches" my husband and I went for a visit there. As soon as we entered the building we felt the warmth and friendly atmosphere and new we had found the right one. It was clean, light and warm. The residents
all looked relaxed and content. There are lots of activities going o also visiting is unrestricted. She has settled in nicely.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G F (Brother of Resident) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of Beeches Care Home exceeded expectation. It is care with a smile and compassion. No task is too great!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B N (Cousin of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, the care mu cousin is receiving is good, however, one of my concerns is the amount of time spent on paperwork by the carers, this detracts from the care they should be giving 100% of the time they are on duty. I believe that the whole system of recording residents day to day details should
be revised and more modern practices used, i.e electronic not pads sending information to the management team. I know this would be costly but one has to move with the times.
The remainder of my comments concerning the private rooms, meals cleanliness etc are all good.

Reply from Tina Walstrom, Home Manager at The Beeches Residential Care Home

Thank you for your positive comments. Updating care plans and recording details like our residents’ nutritional intake, any medication they have needed etc is a vital part my team’s role because it ensures we are delivering person-centred care to each of our residents.
I am delighted to say that this year Sanctuary Care successfully completed a pilot of using electronic instead of paper-based care plans in two of its homes and is currently in the process of planning how best to roll electronic care plans to all homes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie C (Daughter of Resident) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been really impressed with the support of all staff who are trying really hard to help our Mom settle in. They have not pressurised her to leave her room to eat her meals with the other residents, but have let her eat her meals in her room. Mom has extreme difficulties with her vocabulary and
is not able to ask for anything, but the staff have asked us or have just left food etc. for her. We have had extreme difficulties with getting Mom dressed or washed but she is now letting the staff help her. We are so relieved!!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Glen A (Son of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've always had good experiences coming to The Beeches, the staff and management are brilliant they make you feel welcome and I know my mom is in safe hands. The care home is outstanding in every way couldn't ask for more for my mom.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D A (Niece of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited the home for the first time today, and I was very impressed with what I found. The home was very clean, and the staff and management were extremely friendly. The management sat down with my cousin and I was discussing how my aunt was settling in she has only been there just over a week. The
cafe area for visitors is lovely with a view over the garden. The lunch that my aunt had was well presented and she ate all her food. Looking forward to next visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for The Beeches Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.647 for The Beeches Residential Care Home is calculated as follows: ( (279 Excellents x 5) + (79 Goods x 4) + (16 Satisfactorys x 3) + (8 Poors x 2) ) ÷ 382 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Beeches Residential Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Francesca

Francesca Lile

Job Title: Home Manager

Joined: 2017

I began my career in care as an activities coordinator, discovering the joy of bringing happiness and purpose to residents.


Later, as a care assistant, I had the privilege of ensuring residents received tailored care informed by their unique histories and needs.


In my senior care roles, I embraced a person-centred approach, treating residents like extended family. I believe in truly knowing each individual, and helping them to live fulfilling lives.


Becoming a mother deepened my empathy for families, teaching me to address even small concerns with compassion and care. I always strive to view situations through the lens of how I would want my own loved ones treated.


Now, as Home Manager at The Beeches, I bring years of experience and a passion for creating a vibrant, welcoming environment where residents, their families, and staff feel valued and supported.


I am proud of Sanctuary Care’s ethos of enriching lives, and fostering a safe, nurturing home with engaging, personalised experiences that help every resident thrive.