The Cedars

73 Berwick Road, Stoke-on-Trent ST1 6ER
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9.8 71 Reviews
  • The Cedars, Stoke-on-Trent
Anchor’s The Cedars in Holden Bridge is a purpose-built care home, providing care within a comfortable and relaxing environment. The home has 42 single rooms with en suite wet rooms, fitted furniture and a telephone point as standard.

The Cedars provides residential and residential dementia care, which is personally tailored to meet the individual needs of customers and enhance their quality of life. Meals are cooked freshly on-site each day and reflect residents' dietary requirements and tastes. The home continues to welcome new residents.

The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. The home provides dementia care and provides on-going training to care staff, ensuring their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by The Cedars

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Joanne Ellis (Manager)
  • Admission Criteria
    • Please contact The Cedars directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (42)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Cedars

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £956
    • Self-Funded Residential Dementia Care from £956
    • RESPITE Self-Funded Residential Care from £956
    • RESPITE Self-Funded Residential Dementia Care from £956

  • Our colleagues at The Cedars will be happy to answer any questions you have regarding our fees and what is included in our fees.
  • (these prices are only a guideline, please contact The Cedars to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Visiting

  • Visitors are welcome at The Cedars.


  • Parking

  • Onsite parking is available, including disabled spaces.


The Cedars Reviews (71)

Total of 71, showing 21-40
9.8

The Cedars has a Review Score of 9.8 (9.781) out of 10, based on 20 reviews in the last 2 years. Over all time The Cedars has 71 reviews.

Overall Experience

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Date Published

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Review from L F (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all brilliant. Very caring and I am confident that my mother is being looked after very well when I am not there. The home is kept very clean and there is no lingering smell of urine as I've encountered in other care homes.

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Review from Laura B (Granddaughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean home with caring staff who know my nana well and look after her very well. The entertainment is nice and they get the residents involved especially with the singing and dancing. I know all the family are pleased with her care.

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Review from G J (Daughter of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to the absence of a manager, there were initial problems with communication as the two different area managers were not always available. There have been a few instances of missed medication which could be a serious concern. Hopefully, this is addressed appropriately.

Reply from Joanne Farmer, Manager at The Cedars

Thank you for taking the time to review The Cedars and we are pleased that you rate that our residents are treated with dignity as excellent. We are committed to our residents' safety and well-being. I am happy to discuss your loved one's care with you at a mutually convenient time.


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Review from D L (Son of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is now in her fourth year at The Cedars and is still as happy as she was when she first arrived. She is very content in her own environment and gets on well with all the staff. I am happy knowing that she is looked after and is safe in her room and surroundings.

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Review from P W (Friend of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally satisfactory. Only when things go wrong, it is not satisfactory, e.g lift not working for several days. Baths not working on floor one for an unacceptable time. When the lift wasn't working food was always cold.

Reply from Joanne Farmer, Home Manager at The Cedars

Thank you for taking the time to review The Cedars, and we are pleased you rate our safety as excellent. We are aware of the problem with the lift and this has now been fixed. Unfortunately, there was a delay in securing the right parts to fix the issue. We arranged to amend our menus accordingly to ensure our residents were able to continue to enjoy the food they liked but apologise if this was not the case. We are currently waiting on contractors to replace the batteries in the bath on the first floor, which should be completed shortly. However, our residents continue to have access to two bath facilities on the second floor. We are also looking to employ a bank maintenance person to ensure that any small repairs and maintenance issues can be rectified more quickly.


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Review from Victoria S (Daughter of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring home. Lovely staff, followed Covid rules and regulations very well. Not sure on the food - Mum always says how poor it is and lack of choice, but I know Mum is safe.

Reply from Joanne Farmer, Manager at The Cedars

Thank you for taking the time to review The Cedars. We are pleased that you rate our care and support as very good and I will ensure that your kind comments are passed on to our team. We will continue to liaise with you and your mum regarding our food. Our catering team regularly review our menus with our residents' input and we continue to offer alternatives to our menus each day.


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Review from Samantha C (Daughter of Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from A H (Daughter of Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a long-standing resident and I could not be happier with the care and attention he receives. He is very grateful to all of the staff and is very happy here.

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Review from D B (Aunt of Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided throughout her stay. So pleased the home will be providing her end of life care. She is treated with dignity which is very important.

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Review from Raymond B (Nephew of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a spinster and had no other relatives apart from myself and my brother. She was 96 years of age and a resident here from February 23rd to July 29th, 2021 when she died. Everything about this establishment is excellent and I have no hesitation in recommending it. The building is modern and
purpose-built, with lovely rooms and facilities. The food is varied and well prepared and my aunt said there was too much of it. She preferred to stay in her room so I can’t comment on the activities. Much more important, of course, is the standard of care which was first-class. When my aunt became ill in her final weeks, the response from the staff was superb. You simply couldn’t ask for more! Communication was always very good and nothing was too much trouble. Parking is cramped and it can be a long wait before the staff answer the doorbell. I was told it was good and it is!

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Review from B C (Husband of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am totally happy with the Cedars. The home is very clean and run in a very caring way but still run in a very professional way, which helps the residents enormously. I have admiration for all staff who are very friendly and caring to my wife. 10 out of 10.

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Review from SamanthaC (Daughter of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has only just moved to The Cedars but from our experiences so far I am extremely impressed. I visited before mum was admitted. The staff were so helpful and made me feel very welcome. I'm looking forward to my mum spending many happy years at The Cedars.

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Review from Paul H (Son of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The house is clean, tidy and modern. The staff are friendly, helpful and know the residents.
Only small issue, there has been some lack of communication between staff. Information has become confused or missed. A small issue that has been resolved.

Reply from Joanne Farmer, Manager at The Cedars

Thank you for taking the time to review The Cedars and we are pleased you rate our home as good. I will ensure that our team are aware of you kind comments regarding their conduct. We understand that the issue around communication is now resolved but we are happy to discuss any aspect of your loved ones’ care at a mutually convenient time.


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Review from Karen C (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with everything done in this care home. My mum is always happy when she sees the staff which says it all. Staff are always very accommodating and pleasant.

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Review from Neil C (Son-in-law of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is always clean and tidy. She is always smiling. Staff are always very friendly. Home is always pleasant and clean.

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Review from Karen S (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home, feel very happy with our choice. Staff go out of their way to help with things that our loved ones need. Very caring, take the time to get to know the residents and their likes/dislikes. Nothing too much trouble. Room is adequate/good size. Reasonably clean.

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Review from Harry H (Brother of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at The Cedars for a few weeks and she is happy and well cared for she tells me she likes the staff. I live in the Manchester area and see my sister twice a week and now able to take her out. I find all the staff helpful and able to answer any questions I have.

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Review from Claire T (Niece of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very good, covid secure and given PPE. The decoration of the care home is very nice.

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Review from Anne E (Daughter-in-law of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very pleasant and Mum-in-law looks really happy.

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Review from Gail G (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant atmosphere and very good care being given to your relative.

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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for The Cedars is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for The Cedars is calculated as follows: ( (190 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 237 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Cedars is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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