The Cedars

73 Berwick Road, Stoke-on-Trent ST1 6ER
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9.8 71 Reviews
  • The Cedars, Stoke-on-Trent
Anchor’s The Cedars in Holden Bridge is a purpose-built care home, providing care within a comfortable and relaxing environment. The home has 42 single rooms with en suite wet rooms, fitted furniture and a telephone point as standard.

The Cedars provides residential and residential dementia care, which is personally tailored to meet the individual needs of customers and enhance their quality of life. Meals are cooked freshly on-site each day and reflect residents' dietary requirements and tastes. The home continues to welcome new residents.

The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. The home provides dementia care and provides on-going training to care staff, ensuring their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by The Cedars

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Joanne Ellis (Manager)
  • Admission Criteria
    • Please contact The Cedars directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (42)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Cedars

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £956
    • Self-Funded Residential Dementia Care from £956
    • RESPITE Self-Funded Residential Care from £956
    • RESPITE Self-Funded Residential Dementia Care from £956

  • Our colleagues at The Cedars will be happy to answer any questions you have regarding our fees and what is included in our fees.
  • (these prices are only a guideline, please contact The Cedars to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Visiting

  • Visitors are welcome at The Cedars.


  • Parking

  • Onsite parking is available, including disabled spaces.


The Cedars Reviews (71)

Total of 71, showing 41-60
9.8

The Cedars has a Review Score of 9.8 (9.781) out of 10, based on 20 reviews in the last 2 years. Over all time The Cedars has 71 reviews.

Overall Experience

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Date Published

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Review from John G (Son of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Approachable, friendly and very caring. I feel confident that my mum has the best of care and attention. Very reassuring.

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Review from Andy R (Son of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident in The Cedars for nearly three years, and we have been extremely pleased with our choice of a care home for him. The rooms and facilities are excellent. Meals are freshly prepared on-site and are always of a very high standard. The staff are simply amazing - their dedication
and devotion to the residents are beyond praise, especially during the difficult times, of the recent Covid pandemic. They have all gone above and beyond the call to do everything possible for the safety and wellbeing of the residents. I simply can not fault them.

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Review from Ann K (Daughter of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, always very helpful throughout my mother's stay in the home since July 2018. Nothing is too much trouble.

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Review from Hazel L (Daughter of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am unable to rate everything as I am unable to go into the rooms at The Cedars, due to Covid-19. My dad has only been here for a month, but the staff have been excellent; any queries or concerns I have had, have been addressed. My dad says the food is love, and everywhere looks modern and clean.

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Review from A S (Daughter of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff has done their utmost to reassure us of my mother's well-being. Their patience and empathy have been second to none. I cannot express how grateful my family and I are for your care and support.

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Review from Stuart J (Stepson of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always willing to help with any request made on behalf of the resident. The room is always clean, and the staff keep us informed about the health and welfare of the resident. Activities are done frequently, and the standard of food and drinks is very good.

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Review from Michael B (Nephew of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has recently moved into the home and has been given a new lease of life. Although she is having to isolate, we understand the reasons for this, and the staff have been wonderful in making sure that we can keep in regular contact with her. Having spoken to my aunt, she is very happy with the
care she is receiving and praises the staff and the food. We look forward to being able to visit her when it is safe to do so.

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Review from Su W (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's been in the Cedars since last November, after a tough time trying to keep her in her own home, during which time she was in and out of hospital. Since she's been there, she has been so well looked after and cared for and I cannot thank the staff enough. Amazing staff, I would definitely recommend.

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Review from Amy L (Granddaughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana is a resident of The Cedars and we can’t fault the care she has received. The staff are brilliant and do their utmost to meet her needs to the highest standard. It has been so reassuring to know that she is in safe hands during the Covid-19 outbreak and the fact that they have not yet had a
single case within the home is outstanding! The service provided by the manager and the team is second to none, and we will forever be grateful. Thank you all from the bottom of our hearts.

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Review from Denise (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been ill in hospital for a few months. Unable to cope on her own she became a resident of The Cedars. The home is lovely. The staff are very caring and patient. There are so many things to do it's great. During this covid epidemic, the staff have been working very hard to keep everyone safe
and to keep families in touch. Special people.

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Review from Donna (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum went to stay at The Cedars in February. Its been awful not to see her for the past 10wks but the staff have gone above and beyond to keep us in contact with her. Mum does struggle with being in care but we know she's getting the best care, support and love that's possible in a care environment.
Massive thanks to all.

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Review from Marie J (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home are so professional and caring towards both the residents and family members every time you see them or contact them by phone.
The care they deliver is exceptional in every way.
It is a wonderful feeling when you know your loved ones are safe and well when they can't be with
you.

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Review from Christine B (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is usually amazing but during the covid outbreak, it has been outstanding. My mum has been a resident for 9 years and is so well looked after and treated at all times with care and dignity. Thank you to all the staff for all that you do in keeping the residents safe and well.

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Review from D B (Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Was very good for me. I am more confident now and I am walking with a stick (previously a frame but not confident). Now, on occasions, I walk short distances without a stick. I am aiming to try and get back home.

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Review from H B (Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is excellent and the treatment very good. The staff are always helpful.

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Review from M B (Next of Kin) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Next of Kin has been at The Cedars for around 15 months, she settled in straight away and has never complained about anything. I recommended that she goes there and have no complaints what so ever, except sometimes laundry goes missing. The staff are very friendly, kind and caring and have always
been there whenever she's needed any extra help. I cannot thank them enough.

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Review from S C (Friend of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is happy here. he was previously in a different care home, where he was not happy. The Cedars has a very warm welcoming atmosphere and seems to be a pleasant place for staff, residents and visitors alike. If ever I need to be in a care home, I would like it to be The Cedars.

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Review from I M (Friend of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend does not have any relatives and therefore friends visit her. We are all happy with the home and the way it is run. The staff are caring and do their best to meet the needs of the residents, a variety of activities are provided to stimulate the residents and one gets the feeling that it is
a happy home to live in.

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Review from J B (Daughter of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is really a home from home, filled with home comforts and genuinely caring staff. It's clean, safe, the food looks and smells delicious and everyone is treated with dignity.
Thank you.

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Review from I A (Son-in-law of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly easy to talk to helpful and keep my mother-in-law safe, clean, fed and do loads of activities with all the residents.
We have no problem with the home at all it is a lovely place to come.

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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for The Cedars is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for The Cedars is calculated as follows: ( (190 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 237 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Cedars is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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