The Cedars

73 Berwick Road, Stoke-on-Trent ST1 6ER
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9.8 71 Reviews
  • The Cedars, Stoke-on-Trent
Anchor’s The Cedars in Holden Bridge is a purpose-built care home, providing care within a comfortable and relaxing environment. The home has 42 single rooms with en suite wet rooms, fitted furniture and a telephone point as standard.

The Cedars provides residential and residential dementia care, which is personally tailored to meet the individual needs of customers and enhance their quality of life. Meals are cooked freshly on-site each day and reflect residents' dietary requirements and tastes. The home continues to welcome new residents.

The care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. The home provides dementia care and provides on-going training to care staff, ensuring their approach always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people. Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass the customer’s expectations.

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Care Provided by The Cedars

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Joanne Ellis (Manager)
  • Admission Criteria
    • Please contact The Cedars directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (42)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Cedars

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £956
    • Self-Funded Residential Dementia Care from £956
    • RESPITE Self-Funded Residential Care from £956
    • RESPITE Self-Funded Residential Dementia Care from £956

  • Our colleagues at The Cedars will be happy to answer any questions you have regarding our fees and what is included in our fees.
  • (these prices are only a guideline, please contact The Cedars to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Visiting

  • Visitors are welcome at The Cedars.


  • Parking

  • Onsite parking is available, including disabled spaces.


The Cedars Reviews (71)

Total of 71, showing 61-71
9.8

The Cedars has a Review Score of 9.8 (9.781) out of 10, based on 20 reviews in the last 2 years. Over all time The Cedars has 71 reviews.

Overall Experience

  • 52
  • 17
  • 2
  • 0
  • 0

Date Published

71
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51

Review from Geoffrey T (Relative of Resident) published on 1 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care provided by the home. Nothing has ever been too much trouble, and staff are always attentive to my wife's mothers needs. When we visit, we feel like a part of the family. Lovely home and fantastic staff.

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Review from C L (Daughter of Resident) published on 24 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at The Cedars now for a number of years. I have never had any concerns with the way in which she is cared for. She always looks happy and content when myself and family visit her. It was an extremely hard decision to place mum in a care home, but without the support of the
home, we would not have been able to care for her. Staff are amazing, as is the management. Thank you all for helping us and giving us peace of mind.

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Review from Patricia H (Daughter-in-law of Resident) published on 22 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently my mother-in-law sadly passed away, the care and compassion the staff showed not only towards her but to us as a family is commendable. Nothing was too much trouble for the staff, and it was very comforting for us as a family to know that genuine care was given to our loved one. I would like
to thank the home for the care, dignity and support that you gave to her, in her last days.

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Review from Colin B (Brother of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had experience of other care homes I have found The Cedars to be exceptionally good. The staff are very committed and work tirelessly to meet the needs of residents. My sister has Alzheimer's disease and what is really important to me is the way in which everyone at the home recognises and responds
to the person behind the illness. This makes her life (and mine!) as satisfying as it is able to be.

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Review from Tyler E (Grandson of Resident) published on 2 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit my nan at The Cedars and I feel as though I am part of the family, I am always made to feel welcome by staff on duty. My nan has lived at The Cedars for nearly 3 years and during that time we have both seen many changes, some good and some not so good. I feel that at present the home
has never been so good, it always looks clean and tidy. My nan always looks nice and presentable and I know the staff take time to sit with her and paint her nails which makes her feel good. I have stayed for Sunday lunch on the odd occasion and the meals have always been lovely. I wouldn't hesitate to recommend the home to friends as I know their loved one would be well cared for.

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Review from Brenda W (Sister of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my brother on a weekly basis. I find he is happy, well cared for and apart from his general health all seems good to me. I feel that in the better weather he could perhaps spend a little time outdoors if possible, and that would lift his mood as he sometimes appears to be a little bored etc.

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Review from J B (Daughter of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Cedars pass all my expectation as care homes go. Staff and management are brilliant. It is just unfortunate that they were not capable of coping with Mum, having a lot of falls and refused to take her back on board.

Reply from Jane Garner, Manager at The Cedars

Thank you for taking the time to review The Cedars and we are pleased that you rate our facilities as excellent. We endeavour to meet the needs of all residents, however, when we can no longer do so and health professionals support this decision, we have to take the difficult decision to move a person to a more suitable care environment.


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Review from Iris L (Friend of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the last year the staff are constant - not so many from bank, which is good. Complaints are taken in and sorted. All residents need someone from outside to check they are cared for properly. I couldn't fault Cedars. If I have in the past it's been sorted calmly.
Well done to all Cedars staff
during 2018!
Keep up the good work.

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Review from G T (Respite Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good care given. Food first class. Would go again in the future.

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Review from Susan R (Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find him content, clean, happy and well looked after.

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Review from P D (Friend of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been going to The Cedars for many years. Although the staff have changed, we still find them very pleasant and welcoming every visit we make.
The manager is especially kind and considerate, jolly and dedicated to her work, making it pleasant for all the residents.
The building is very bright
and well set out.
Our compliments to all the staff.

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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for The Cedars is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for The Cedars is calculated as follows: ( (190 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 237 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Cedars is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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