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Belong Atherton is situated in the heart of the town, one mile away from Atherton railway station and on local bus routes. It is five miles from Bolton attractions including Bolton Steam Museum, the
Octagon Theatre and Smithills Farm. Nearby parks include Blackleach Country Park in Walkden, Haigh Woodland Park in Wigan and Pennington Flash Country Park in Leigh. Belong Atherton also has close links with Salford University and the Salford Museum, which includes the recreated Lark Hill Place and has extensive reminiscence resources.
On-site parking available.
Belong Atherton has a Review Score of 9.9 (9.863) out of 10, based on 23 reviews in the last 2 years. Over all time Belong Atherton has 78 reviews.
Review from Margaret N (Wife of Resident) published on 9 January 2025
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Reply from Nicola Johnstone, General Manager at Belong Atherton
Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your husband and it is crucial to us that we make people's time with us as special and positive as possible and to meet every need that we can. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.
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Review from R P (Friend of Resident) published on 30 August 2024
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Reply from Nicola Johnstone, General Manager at Belong Atherton
Thank you very much for taking the time to provide us with this valuable feedback. Our team work really hard to ensure a friendly, homely and welcoming environment and maintain high standards at all times. It means a great deal to our Belong Atherton team to know that this is appreciated and that you enjoy spending time in the village with your friend.
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Review from Claire R (Daughter of Resident) published on 4 April 2024
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Reply from Nicola Johnstone, General Manager at Belong Atherton
Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Atherton; we are so delighted to hear this has been your experience and I will make sure your kind words are passed to the entire Chanters House team.
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Review from Jonathan D (Brother of Resident) published on 4 March 2024
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Reply from Nicola Johnstone, General Manager at Belong Atherton
Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong Atherton team to know that this is appreciated.
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Review from Angela H (Stepdaughter of Resident) published on 1 March 2024
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Reply from Nicola Johnstone, General Manager at Belong Atherton
Thank you so much for taking the time to post this feedback. We aim to maintain high standards at Belong Atherton, we are so delighted to hear this has been your experience.
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Review from Dave W (Husband of Resident) published on 1 March 2024
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Reply from Nicola Johnstone, General Manager at Belong Atherton
Thank you for submitting such a kind review. We are delighted to hear your experience with Belong has been a good one. Thanks again for choosing Belong Atherton, it’s a pleasure to have your wife with us.
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Review from Mark L (Son of Resident) published on 1 March 2024
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Reply from Nicola Johnstone, General Manager at Belong Atherton
Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mum is happy and settled at Belong Atherton and that the dedication of our village teams is making a difference.
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Review from Elizabeth S (Wife of Resident) published on 1 March 2024
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Reply from Nicola Johnstone, General Manager at Belong Atherton
Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong Atherton team to know that your husband is happy and this is very much appreciated.
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Review from Matt M (Nephew of Resident) published on 22 February 2024
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Reply from Nicola Johnstone, General Manager at Belong Atherton
Thank you for taking the time to provide this lovely feedback. We are delighted to know that your uncle is happy at Belong Atherton and that the dedication of our village teams is making a difference to you all as a family.
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Review from S M (Daughter of Resident) published on 12 February 2024
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Reply from Nicola Johnstone, General Manager at Belong Atherton
Thank you for submitting such a kind review. We are delighted to hear your experience with Belong has been a good one. Thanks again for choosing our Belong Atherton village; it's a pleasure to have your mum with us.
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Review from D S (Daughter of Resident) published on 31 January 2024
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Reply from Nicola Johnstone, General Manager at Belong Atherton
Thank you so much for your positive feedback on the support provided by our team at Belong Atherton. We are delighted to hear that your mum is experiencing the vital care that she needs.
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Review from M S (Son-in-law of Resident) published on 24 January 2024
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Reply from Nicola Johnstone, General Manager at Belong Atherton
Thank you for taking the time to submit your review of Belong Atherton. We are delighted you find the care and food to be excellent.
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Review from Mavis S (Resident) assisted by family/friend published on 28 November 2023
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Reply from Nicola Johnstone, General Manager at Belong Atherton
Thank you so much for taking the time to post this feedback. Our team will be most touched to read this. We are delighted that you find our team go above and beyond for you. Thank you for choosing Belong Atherton.
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Review from B S (Brother-in-law of Resident) published on 5 October 2023
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Reply from Rebecca Woodcock, General Manager at Belong Atherton
Thank you very much for taking the time to provide us with this lovely feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. We are delighted that you find everyone friendly and professional. Thank you for choosing Belong Atherton.
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Review from Gill B (Daughter of Resident) published on 12 September 2023
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Reply from Rebecca Woodcock, General Manager at Belong Atherton
Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your mum in all areas of Belong and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.
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Review from Allan H (Brother-in-law of Resident) published on 29 August 2023
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Reply from Rebecca Woodcock, General Manager at Belong Atherton
Thank you very much for taking the time to provide this feedback. It means a great deal to the team here and we are so pleased to hear you are happy with Belong Atherton in particular that you are impressed with the very high standards of care your relative has received. Thank you for choosing Belong.
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Review from J S (Daughter of Resident) published on 20 July 2023
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Reply from Rebecca Woodcock, General Manager at Belong Atherton
Thank you for your positive feedback on the support provided at Belong Atherton. We do our best to understand every customer and it is a pleasure to have your father living with us. We are delighted you find Belong feels like home.
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Review from Linda S (Sister of Resident) published on 19 July 2023
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Reply from Rebecca Woodcock, General Manager at Belong Atherton
Thank you so much for taking the time to post this incredibly moving feedback. It is a privilege to support your sister and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.
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Review from S R (Daughter of Resident) published on 17 May 2023
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Reply from Rebecca Woodcock, General Manager at Belong Atherton
Thank you for taking the time to complete a review of Belong Atherton. The team will be pleased to hear about your experience and work very hard to ensure the village is a happy place for residents. We are particularly delighted that your dad has settled in quickly and enjoying the facilities and that you find everyone polite and caring. Thank you for choosing Belong Atherton.
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Review from Suzanne C (Wife of Resident) published on 17 May 2023
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Reply from Rebecca Woodcock, General Manager at Belong Atherton
Thank you so much for taking the time to post this incredibly moving feedback. It is a privilege to support you and your husband and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our village and household teams to read your comments and I will ensure they are shared with everyone. Thanks again.
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The Review Score of 9.9 (9.863) out of 10 for Belong Atherton is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.863 for Belong Atherton is calculated as follows: ( (238 Excellents x 5) + (29 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 271 Ratings = 4.863
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Belong Atherton is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 May 2018
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Job Title: General Manager
Award-winning former lead nurse, and support manager, Nicola Johnstone, was promoted to the role of general manager in November 2023.
Starting her career in the care sector in 2003, working for the former CLS group as a domestic assistant, Nicola completed qualifications in health and social care to enable progression to care assistant, senior carer and care team leader roles. Following completion of her BSc in adult nursing at Salford University in 2008, she joined Belong’s newly-opened Atherton village as one of its first nurses; gaining promotion to lead nurse just a year later. In 2014 she also attained a degree in leadership and management with West Cheshire College, which led eventually to her taking on her new role as support manager.
As a leading example of frontline nurses in social care, in 2018, Nicola was invited to Buckingham Palace to meet Prince Charles. She has subsequently helped to guide the Belong Atherton team to achieve platinum status in the Gold Standard Framework, to go with the village’s ‘outstanding’ rating awarded by the CQC.
She is a former ‘Nurse of the Year’ winner at the Wigan and Leigh Hospice Awards, and also a recipient of the ‘End of Life Care Award’ in the Great North West Care Awards.
Job Title: Acting Support Manager
Joined: 2023
Jemma was appointed Village Nurse Manager in 2021 and heads up the village nursing team. She is an inspirational leader, who mentors and coaches through positivity, recognising others’ successes and engendering a culture of empowerment. She leads by example, advocating the best experiences for all our customers, including those living with dementia, always seeing the person, not their condition, first.
She originally came to Belong Atherton in 2004 from an NHS background, joining as a support worker. She was quickly impressed with her personal values, person-centred approach to care and her commitment to driving innovation and best practice while giving a personal touch to everyone she encounters.
Jemma completed her nurse training externally in 2019 and then returned to Belong Atherton to begin her career in social care nursing. She has a particular focus on end-of-life care and is the village ‘champion’ for leading training and networking in this area, also acting as the primary link with GPs, and Wigan and Leigh Hospice, a partnership working project helping to embed good practice.
Her ability to promote change and reflect on what has delivered the best outcomes for our customers has resulted in top credentials for Belong Atherton, including an Outstanding CQC rating and Platinum Gold Standards Framework (GSF) for end-of-life care. She is confident, professional, full of enthusiasm and demonstrates person-centred care in all her work.
Job Title: Front of House Manager
Gill has worked in the care industry for the over 23 years, starting her career with CLS Care Services, as a Domestic Assistant at Golborne House. Whilst there, Gill progressed to the role of Care Assistant, and then made the move to another CLS Home, Sherwood House, as a Care Team Leader.
Gill then supported the Management Team at Belong Macclesfield for 12 months when it opened in 2007, before moving back to Sherwood House, when her career took a change of direction and she took on the role of Administrator at Belong Wigan when the village opened. Gill enjoyed this role for two years before being promoted to the Front of House Manager role at Belong Atherton, and is now a valuable member of the village management team.
Job Title: Experience Coordinator
Kim's career within the care industry began over seven years ago, initially working as a private care assistant. She joined the team at Belong Atherton in 2017, as a housekeeping assistant, and has supported all areas throughout the village including household and reception teams.
Since starting at Belong, Kim has been involved in a number of events and fundraising activities such as dressing as Mrs. Clause for the Christmas fair, walking Snowdon Mountain to raise funds for sensory equipment, and much more. This led to her progressing to the role of Experience Days Support Worker and she has since been promoted to Experience Coordinator. It is this experience, plus the relationships she has built with household residents and apartment tenants, that enables her to understand individuals' needs and understands the importance of delivering a programme of meaningful activities aimed at improving well-being throughout the village.
In her time outside of Belong, Kim is an avid member of the local community and has been involved in running a local Morris dancing troupe for over twelve years.
Job Title: Belong at Home Area Manager
Lesley has an extensive career history in social care which began in a residential home in Salford, and later as a care assistant for social services for 9 years, before leaving to live in Holland and later Portugal.
On returning to England in 2004, Lesley returned to social care, working at Cornwall Care as a community carer, before progressing within the company and becoming an area manager for two areas of domiciliary care in the area of St Ives and in Falmouth.
Lesley returned back to Manchester, to be nearer to her parents in 2008, and managed a small residential home for people with mental illness before joining Belong, as the Registered Manager for the Belong at Home service in Atherton, in April 2019.