Willowcroft

Nottingham Road, Spondon, Derby DE21 7NN
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9.9 54 Reviews
  • Willowcroft, Derby
Located near Derby city centre, MHA Willowvroft provide residential and dementia care for up to 60 residents, offering a warm, family-like atmosphere in a modern, purpose-built setting. Situated on the former site of the Anglers Arms pub, it blends historic charm with contemporary comfort. The spacious, light-filled design ensures residents feel safe and comfortable, with ground-floor rooms featuring private patios that connect them to nature.

Willowcroft’s gardens are a vibrant and welcoming space for all to enjoy. The sensory garden, a resident favourite, features winding paths, colourful flowers, and raised beds ideal for gardening activities. Shaded seating areas, including a pagoda and patio, offer peaceful spots for tea, while seasonal events like summer fairs and BBQs bring the gardens to life with music, laughter, and good food.

The home offers 60 en-suite rooms equipped with thoughtful features such as Freeview TVs, mini-fridges, and motion sensors for added safety. Communal areas like the cosy lounges and reminiscing room, designed as a traditional coffee shop, encourage connection and storytelling.

Life at Willowcroft is full of energy and variety, with daily activities like arts and crafts, bingo, baking, and the popular rummy club, which brings residents together for fun and friendly competition. Special outings to local attractions, including Derby County Football Club, and visits from entertainers like falconers and musicians keep the calendar exciting. Therapy animal visits bring joy to everyone, while the chaplain’s weekly services and one-on-one conversations help strengthen the sense of community.

Willowcroft provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential and dementia care, the team at Willowcroft are here to help.

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Care Provided by Willowcroft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care

Good to Know

  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willowcroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,074 – £1,191
    • Self-Funded Residential Dementia Care £1,174 – £1,302
  • (these prices are only a guideline, please contact Willowcroft to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Willowcroft Reviews (54)

Total of 54, showing 21-40
9.9

Willowcroft has a Review Score of 9.9 (9.895) out of 10, based on 21 reviews in the last 2 years. Over all time Willowcroft has 54 reviews.

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Review from Antony H (Son of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into this care home during the pandemic and we were lucky to get a place. He's well looked after, the staff are lovely and he loves the food (he's normally a fussy eater).
They always go the extra mile to keep people entertained and always help out with things, so it's one less thing for
us to worry about.

Reply from Kate Prince, Home Manager at Willowcroft

Thank you so much for your kind words. Your Dad is a lovely gentleman and we are so happy to have him living with us.


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Review from Christopher G (Son of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit to look at the facilities and room, there was an air of professionalism and friendly staff. Rooms are clean, good size and very well equipped, with low windows to allow residents to see out of when seated (something that wasn't the case at another home visited), nice furniture,
refrigerator and great wetroom, toilet and shower. The food is always commented on as being tasty, hot and good portion size and choice. The team on Dad's wing are always pleasant, professional and provide positive encouragement. The standard is exceptional and it comes from the management team. Excellent.

Reply from Kate Prince, Home Manager at Willowcroft

Thank you for the lovely review. It’s very kind of you. We are aware that it’s often very difficult making the decision to move to a care home so we’re really pleased that you’ve had a positive experience.


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Review from E B (Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Willowcroft for 4 and a half months.
Willowcroft is welcoming and well managed and staffed. Admin is efficient. Carers are very good at their jobs. Carers also wash me daily or I shower in my ensuite facility, and they attend to my room to help. Cook provides excellent quality
menus with choices for each mealtime. Medical staff serve prescriptions with water timely as per GP direction.

Reply from Kate Prince, Home Manager at Willowcroft

Thank you for your lovely review and kind words. It is good to hear that you feel well cared for in our home and it is a great pleasure to look after you.


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Review from Stephen G (Son of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day I took my mum to visit and see where my father was going to be cared for to the day he passed to a better world, my father was treated and cared for with the utmost respect, care, dignity and yes, love. The cleanliness and family atmosphere is amazing and attention to detail is first class.
The most important factor for me was Dad's dignity and that was there from the outset. Make caring a recognised skilled career!

Reply from Kate Prince, Home Manager at Willowcroft

Thank you so much for the lovely review. It was a real pleasure to provide care for your father.


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Review from Helen P (Daughter of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was treated with dignity and respect from the moment he arrived til the day he died. As a family, we were also cared for in a compassionate way and despite our grief, we were left feeling no regret at the decision to move Dad into Willowcroft. Thank you to all of the team - you all played your
part.

Reply from Kate Prince, Home Manager at Willowcroft

Thank you so very much for your kind words. It was a pleasure to know your lovely father and thank you for choosing our home to provide the care for him.


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Review from J H (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been at Willowcroft for just over 3 years and we couldn't wish for a better place for her to spend her final years. We have been very happy with the care that she has received - all the staff are very friendly and treat her with kindness and respect. The surroundings are clean and well cared
for and there are frequent activities for the residents to join in with if they want to.

Reply from Kate Prince, Home Manager at Willowcroft

Thank you for your lovely review. It is so very much appreciated.


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Review from Malcolm D (Husband of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had two spells of short respite care before moving into residential care in May 2020. I have been extremely impressed by the very high standard of all-round care being given by the dedicated, compassionate and professional team of carers, backed by very efficient support and administrative staff.
The modern, purpose-built home is comfortably furnished and although there are 60 residents, they are divided into four separate, self-contained mini-homes for 15 people, having their own little dining room (with table cloths!) and two lounges (one with TV, one "quiet"). My wife particularly appreciates the unobtrusive Christian ethos of the home. I am a retired clergyman, and in my 55-years of occasional pastoral visits to care homes, I never came across anywhere as good as Willowcroft.

Reply from Kate Prince, Home Manager at Willowcroft

Many thanks for your kind review, and lovely comments. It is very much appreciated.


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Review from Colin B (Son of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The rooms are very nice and clean. The building is quite new and so, in a good standard of upkeep. The staff are always very pleasant and helpful. The only concern is that sometimes, you have to remind people about certain things regarding your loved one's care but sometimes, anywhere, things can get
overlooked.

Reply from Kate Prince, Home Manager at Willowcroft

Thank you so much for the review. We always take feedback on board. Unfortunately I don’t believe we have ever met, or spoken, though I do of course spend time with your Mum regularly. Please do feel able to contact me with any issues you may have.


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Review from Mark P (Nephew of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The last year has been difficult for everyone. My uncle has remained very happy and settled throughout. Outside visits and then visitor pod visits have been an excellent way to keep in touch. Dropping items at reception always results in an update and friendly chat. I recently took a photograph of my
uncle and compared it with one when he first arrived and he looks five years younger. I cannot thank all the staff enough for their continued hard work, devotion and love. I visited the other day and my uncle said of the pandemic "my life has not changed. I'm warm, well-fed and very well looked after." Thank you.

Reply from Kate Prince, Home Manager at Willowcroft

Thank you for your very kind review and especially the comment your uncle made – that was very heart-warming to hear.


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Review from Sarah D (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very well run care home with caring, friendly staff. The manager communicates important information to families via a weekly newsletter and there are regular Facebook posts showing the activities everyone has been enjoying. Staff turnover is low and during this difficult pandemic, they have
tried to accommodate visiting as much as possible, whilst keeping everyone safe. No residents have had Covid. If your loved one needs to be cared for, this would be an excellent choice.

Reply from Kate Prince, Home Manager at Willowcroft

Thank you so much for your lovely review. We are so pleased you are happy with our care and that you would recommend us to others.


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Review from Nigel P (Son of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I have not been inside the home for some time, due to COVID, I can say without reservation, that every person who works at Willowcroft is dedicated, caring and goes the extra mile. My Mum is very pleased with her care, after having to make the difficult decision to leave her own residence,
due to health problems some time ago. I can wholeheartedly recommend Willowcroft for anyone looking to move into residential care.

Reply from Kate Prince, Home Manager at Willowcroft

Thank you for the lovely review. It is so good to know that both you and your Mum are happy with the care we are providing and would be happy to recommend us.


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Review from Roland G (Son of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been living at Willowcroft for eight years (at the time of writing). We looked at a number of care homes in the area. Our decision was based on facilities, location, and staff attitudes. We’ve been very pleased with our choice. The facilities are excellent and well looked after. The staff
really care about their residents. They have been supportive as our mother’s mental condition deteriorates and her behaviour becomes more erratic. We’ve also been very impressed with the MHA. At first, it was the group oversight and the ability to provide cover in the event of staff changes. During the coronavirus pandemic, we have been particularly pleased with the forward planning and practical response: locking down the home early, sourcing PPE, building a dedicated meeting room complete with intercom and keeping us informed of developments.

Reply from Kate Prince, Home Manager at Willowcroft

Thank you for the kind and detailed review. It is great that you have been pleased with MHA as an organisation, as well as the care provided at Willowcroft.


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Review from Clare W (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Willowcroft, on the residential wing, for two years now. She has been looked after with care and respect, exceptionally well throughout. When the home went into lockdown, due to Covid 19 last year, they did so two weeks before the government instigated the national one and have kept
all their residents safe and happy throughout the year. The family have always been able to visit, (outside of the lockdown periods) either outside during the summer, or inside the internal 'pod' the home built, as the weather turned cooler in the autumn. The carers are all very kind and caring, nothing is too much trouble and the food choices are well balanced. Mum put on weight within a month of moving in. (Not too much though. Residents are weighed regularly as part of their health checkup.) Mum has not been well since last October, due to a new medical condition but the carers have gone out of their way to cheer her up and help her come to terms with her illness and look after her even more closely.

Reply from Kate Prince, Home Manager at Willowcroft

Thank you for your very kind review. We are so pleased that you are happy with the care your Mum is receiving and we will continue to support her, the very best we can.


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Review from Andrew W (Son of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the professionalism of the staff at Willowcroft. They are an exceptional group of people to whom I have no hesitation in entrusting my mother's care. From the quality of the food provided to the regular entertainment offered, their unceasing optimism and sense of humour make them the
perfect family substitute for my mother.

Reply from Wendy Collington, Home Manager at Willowcroft

Thank you for your positive comments about Willowcroft, they are very much appreciated. I will let the staff team know about your comments which they will most definitely be pleased to hear. The team here do work relentlessly to ensure a family atmosphere and keep everyone happy.


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Review from Leslie V S (Sister of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my weekly visit to see my sister, she has always looked well and quite happy with the home.

Reply from Wendy Collington, Home Manager at Willowcroft

Thank you for taking the time to complete the review. It’s very much appreciated by everyone at Willowcroft.


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Review from Martin M (Son of Resident) published on 1 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff treated Mum, and us, with care, respect and good humour. The food, accommodation and activities were excellent. I am delighted that we were able to get a place at Willowcroft for the last few months of her life.

Reply from Wendy Collington, Home Manager at Willowcroft

Thank you for your kind words. It was an honour to care for you mum for the short time she was living here, she was a lovely lady and we will all have happy memories of her and your family.


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Review from Jane H (Granddaughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited loads of care homes for my gran who has dementia and wasn't able to live alone safely. Such a hard decision to make as it was. Nowhere seemed right for her.
Until we came to Willowcroft. We all felt immediately the warmth, care and compassion within the home, so well kept and clean.
The
staff were interacting with the residents and whilst being shown around, we were introduced to their chaplain. Our family don't follow any religion, but the chaplain was so sincerely friendly. It isn't pushed onto you and he is a fantastic support to the residents. If you want to pray he is there for you, or if you're not religious he will happily sit and chat with you.
We were thrilled.
The whole place has a lovely tranquil ambience to it, made through the calming colours and decor used throughout.
Gran has been there seven months now. During lockdown, it has been so reassuring knowing she is content, happy and cared for. They have all gone above and beyond their duties. So grateful. Fabulous place!

Reply from Wendy Collington, Home Manager at Willowcroft

Thank you for your kind words. Our Chaplain is very positive person and enjoys bringing happiness to other people and we are very lucky to have him at Willowcroft. The staff team have remained positive throughout the lockdown, ensuring everyone's safety.


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Review from Jennifer G (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers here go above and beyond in looking after their residents. Nothing is too much trouble. Even before these awful times were upon us, we would praise this home and all the staff. We cannot recommend highly enough. Our mum has dementia, she is so happy here, she is shown so much love. The
staff are so caring, Mum has lovely meals, always looks nice. The home has a lovely warm, welcoming feel to it. It's so clean and fresh. The rooms are lovely. The activity team are amazing, they do so much with the residents, never a dull moment. Couldn't have chosen a more lovely home for our dear mum.

Reply from Wendy Collington, Home Manager at Willowcroft

Thank you for your kind words. The team will be pleased to hear your review. We all would agree there is never a dull moment at Willowcroft and your mum's laugh makes us all smile, and her face does light up when she smiles also. Take care and keep safe.


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Review from Dawn N (Niece of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to the Coronavirus I have visited the home on a number of occasions and found the staff to be extremely professional and helpful. The home manager has always been welcoming and had time to talk when as a family we have felt anxious about our relative's welfare. We are always offered refreshments
and have space to talk in private. During this time when we are not able to visit, we have had telephone conversations with our relative which has made us feel better and we know that all residents in the home are well cared for and happy. Its lovely when you hear residents singing in the background and always makes me smile. I can't wait to visit the home again and would recommend to anyone to visit and speak with the home when they are looking for a home for a family member. We can't wait for this to be over so we can visit the home again.

Reply from Wendy Collington, Home Manager at Willowcroft

Thank you for your kind words. At Willowcroft, everyone works as a team and the happiness of our residents is paramount to all of us.


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Review from Caroline (Sister of Resident) published on 29 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am exceptionally impressed at the way staff have engaged with my brother to assist in his self-worth and independence. He has certainly thrived since his arrival at Willowcroft.

Reply from Wendy Collington, Home Manager at Willowcroft

Thank you for your thoughtful comments. It’s been a journey for staff and your brother since he came to Willowcroft. Watching him grow and maintain his independence is truly a gift for everyone to see.


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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Willowcroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Willowcroft is calculated as follows: ( (229 Excellents x 5) + (13 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 248 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willowcroft is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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