Willowcroft

Nottingham Road, Spondon, Derby DE21 7NN
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9.9 54 Reviews
  • Willowcroft, Derby
Located near Derby city centre, MHA Willowvroft provide residential and dementia care for up to 60 residents, offering a warm, family-like atmosphere in a modern, purpose-built setting. Situated on the former site of the Anglers Arms pub, it blends historic charm with contemporary comfort. The spacious, light-filled design ensures residents feel safe and comfortable, with ground-floor rooms featuring private patios that connect them to nature.

Willowcroft’s gardens are a vibrant and welcoming space for all to enjoy. The sensory garden, a resident favourite, features winding paths, colourful flowers, and raised beds ideal for gardening activities. Shaded seating areas, including a pagoda and patio, offer peaceful spots for tea, while seasonal events like summer fairs and BBQs bring the gardens to life with music, laughter, and good food.

The home offers 60 en-suite rooms equipped with thoughtful features such as Freeview TVs, mini-fridges, and motion sensors for added safety. Communal areas like the cosy lounges and reminiscing room, designed as a traditional coffee shop, encourage connection and storytelling.

Life at Willowcroft is full of energy and variety, with daily activities like arts and crafts, bingo, baking, and the popular rummy club, which brings residents together for fun and friendly competition. Special outings to local attractions, including Derby County Football Club, and visits from entertainers like falconers and musicians keep the calendar exciting. Therapy animal visits bring joy to everyone, while the chaplain’s weekly services and one-on-one conversations help strengthen the sense of community.

Willowcroft provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential and dementia care, the team at Willowcroft are here to help.

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Care Provided by Willowcroft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care

Good to Know

  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Willowcroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,074 – £1,191
    • Self-Funded Residential Dementia Care £1,174 – £1,302
  • (these prices are only a guideline, please contact Willowcroft to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Willowcroft Reviews (54)

Total of 54, showing 41-54
9.9

Willowcroft has a Review Score of 9.9 (9.895) out of 10, based on 21 reviews in the last 2 years. Over all time Willowcroft has 54 reviews.

Overall Experience

  • 49
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Date Published

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Review from Charlotte S (Granddaughter of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandparents moved into Willowcroft around 5 months ago. The atmosphere is warm and welcoming and the staff are fantastic. They show true kindness to the residents and nothing is too much trouble. I visit often and I am always offered a drink and a piece of cake on my arrival! The food is always
freshly prepared and plentiful, with lots of choice. My grandad has a full English for breakfast every day! The activities team work hard to provide a stimulating environment for the residents, which they are encouraged to engage in, or not, depending on their preference. The rooms are spacious, each with an en-suite and are cleaned daily.


The care at Willowcroft is second to none, and with minimal staffing changes, the carers have really got to know my grandparents over the last few months, building up a good rapport. Carers take time to chat with my grandad about the football, and make sure the radio is always on to listen to the matches! A simple thing that really means a lot to him.


Reply from Wendy Collington, Home Manager at Willowcroft

Thank you for all your comments, which I have passed on to the staff team. Your review of Willowcroft is extremely eloquent, and you obviously feel that the team are supporting your grandparents well. I agree it is the simple things that make a difference to our residents.


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Review from Virginia E (Daughter of Resident) published on 13 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited my mother today and we were, as usual, welcomed with happy smiling faces from all the staff we encountered. Carers were only too pleased to cater to our every need, never too busy to listen to us and answer our questions about our mother's state of well-being, even going the extra mile and
offering us tea (and biscuits!), which is always welcome as we come some distance and are always ready for a "cuppa!"


The home is spotlessly clean whenever we arrive, mother's room is immaculate, and the care and attention all the residents receive is always very impressive.


We have visited mother at Willowcroft for a number of years and have always intended to report back and say thank you for everything you do. So our views are not just from a single visit but reflect the consistency of satisfaction throughout this time. We are by no means unappreciative of everything you do, and despite mother's condition are sure that she would echo our comments if she was able to do so. Thank you all.


Reply from Wendy Collington, Home Manager at Willowcroft

Thank you so much for your kind words. The staff here are so caring, they make it “home from home” for everyone. They are truly compassionate and empathetic. I will pass on your kind words.


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Review from Elspeth F (Daughter of Resident) published on 8 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Willowcroft for the last 18 months. From day 1, all of the staff have been incredible, the whole experience of dementia for my mum, myself and our family has been the hardest and most painful time in our lives.


We now know Mum is getting the very best physical care from

staff (who we don't think of as staff, but friends and family) who stimulate those precious memories, through well thought out activities, which happen daily.


My mum is happy, relaxed, and safe, and we can all sleep well knowing this.


My sisters and I cannot recommend Willowcroft highly enough. We love and thank you all for looking after Mum so well.


Reply from Wendy Collington, Home Manager at Willowcroft

Thank you for your kind comments, the staff are a wonderful team who show empathy and understanding of residents needs. I will pass on your comments to the team, which are really appreciated - Thank you again.


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Review from Frances C (Daughter of Resident) published on 11 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willowcroft is an outstanding care home! All staff are very caring and have gone the extra mile to help my parents settle and feel comfortable, safe and relaxed in the care home.
Willowcroft is very clean and homely. Each room has a fridge. There are plenty of activities for residents. In addition,
Willowcroft does not smell horrid like many care homes do.

Reply from Wendy Collington, Home Manager at Willowcroft

Thank you for your positive comments about the home and the team. I will ensure the staff know about your review and the positive comments you have made. Thank you again


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Review from S M (Daughter of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking around a number of care homes, I knew right away that Willowcroft was right for my elderly mother.
After an initial settling in period of just 2 months, we have seen an amazing improvement in my mother's mental and physical health. Not only is she receiving excellent care for her physical
needs, she is getting wonderful emotional support. Her medication is monitored correctly, she has regular meals which is important to her well-being.
The staff are friendly, supportive and nothing is too much trouble. I feel extremely fortunate that my mother is in such a wonderful new home and we enjoy visiting her there.

Reply from Wendy Collington, Home Manager at Willowcroft

The team here appreciate your kind and honest comments about the care and support we are providing for your Mum, and hope that we can continue to build on your positive comments even further.
It is a team that takes pride in achieving a high standard of care in all aspects of a residents life, they are all committed to their roles here and work effortlessly to ensure everyone is kept safe, happy, and that their spiritual well-being is respected


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Review from Alison L (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willowcroft doesn't feel like a care home - it feels like home. Mum is happy, very comfortable and extremely well cared for. The bricks and mortar and all the fixtures and fittings may be excellent, but it is the staff who really are superb. They are so caring, gentle and patient and I trust them absolutely.
Before moving into Willowcroft, mum was isolated and lonely and would forget to eat and take her medication. Now she is surrounded by friends and has fabulous meals and her tablets are never forgotten. The staff ensure that residents are not only safe, comfortable and happy but they retain their dignity. I will always be in their debt.

Reply from Kate Prince, Home Manager at Willowcroft

Thank you for the lovely comments. At Willowcroft we always strive to provide the best care possible for our residents in order to make their stay as enjoyable as possible and to ensure peace of mind for loved ones.


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Review from Matthew R (Son of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Willowcroft have been outstanding.
Patient, kind and so helpful with my father.

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Review from M F (Son of Resident) published on 7 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Willowcroft for over one year. She settled in very quickly making friends with staff and other residents. She enjoys living there. The staff are very caring and helpful but still treat her with dignity. She enjoys the privacy of her own en-suite bathroom and the fresh
food. The activities bring a smile to her face. I am kept informed of any issues by the staff and trust them to care for my mother.

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Review from George J (Son of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to admit our nearly 90-year-old mum needed 24/7 care which my sister and myself could not give we started the unenviable task of looking for a suitable care home. After scouring the internet and several visits to care homes we crossed the threshold of Willowcroft. On meeting the manager and members
of her caring staff we knew this was the home for mum. Mum is now in residence - her room is excellent with en suite facilities. Mum joins other residents for meals in the dining area and joins residents in the lounge areas and encouraged to be involved in several activities respecting her dignity and right to choose. Care plans are raised and in place, updated daily for family, friends to read. Finally, all the love and care mum receives from all members of staff means she has now got a larger family.

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Review from Carole L (Daughter-in-law of Resident) published on 11 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been cared for with great care and compassion. The home is clean, modern and welcoming with excellent facilities. For residents who want a Christian ethos and regular worship, this Methodist-run Care Home has two services per week and a Chaplain who is available to all residents
whatever their faith perspective. There is a calm atmosphere.
The Manager is friendly and approachable and all the staff are willing to discuss the resident's needs. Care plans and notes are available and up to date. Each resident has a lead carer who has an overview of their care.

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Review from Nigel W (Son of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had Alzheimer's and spent her last few years at Willowcroft. We are very glad that we chose it as it has very caring staff and good facilities. We would happily make the same choice again. Her room was relatively spacious and had en-suite facilities. A family friend, who has visited several
other homes in the Derby area, told me that Willowcroft is the best of them. My mother was in another local home, whilst waiting for a place here. It was good but Willowcroft has nicer rooms and better facilities. A former manager said that my mother needed nursing care and asked us to move her from Willowcroft to a nursing home. The decision was not supported by the NHS professionals or Social Services (or us), so she stayed put. We had no further issues and are happy with the current management. A few very minor niggles regarding wear and tear to decoration and furnishings and occasional temporary minor cleaning issues are far outweighed by the excellent care and facilities.

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Review from L L (Daughter of Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly, helpful and very patient. Although sometimes presented with challenging behaviour, they are always professional and show great care and understanding. Residents do not seem forced to join but are encouraged to participate in activities, thereby respecting their dignity and
right to choose. Similarly, residents may take their meals in their own room if that is their preference. Care plans and notes are thorough and up to date and freely available for family and friends to refer to and staff are always available to provide updates and answer any questions.

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Review from Clive B (Cousin of Resident) published on 30 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Wiltshire and endeavour to visit on a monthly basis and, for this reason, finding a care home meeting all my cousin's needs which was 100% trustworthy with an open and loving ethos was essential. Willowcroft meets the highest standard. At my regular review in May all information and file records
were available. I am kept fully informed by management and staff, and there is a 3 way dialog with my cousin's doctors. All needs are being met. My cousin is deaf and has some medical needs but is attended in a loving and professional manner. Willowcroft is modern and always clean and pleasant.

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Review from Liz W (Daughter of Resident) published on 17 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Willowcroft for four years from its opening until she passed away in April. Throughout that time she was cared for with the highest level of skill and compassion. Each resident is treated as an individual with their preferences regarding social activities, food, personal assistance,
pastoral care and everything else being catered for and always with a smile. The standards of catering and cleanliness are consistently outstanding. There is a real sense of family at the home and residents are encouraged to treat Willowcroft as their home. Families are welcomed and there is, consequently, a great sense of involvement for everyone. Activity coordinators work well with residents and carers to provide a stimulating and dynamic range of activities and constantly strive to extend their programme. Willowcroft has excellent links with the local community and pastoral care is exceptionally served by the resident pastor. All staff treat residents more as friends than clients and always have time to have a chat rather than always being task oriented. Management have an open door policy and are keen and able to address any issues ably and swiftly. Willowcroft is always a happy place. I am eternally grateful that my mother lived her closing years here and would unequivocally have no hesitation in recommending it to others.

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Current Review Score: 9.9 (9.895)

Overview of Review Score

The Review Score of 9.9 (9.895) out of 10 for Willowcroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.895 for Willowcroft is calculated as follows: ( (229 Excellents x 5) + (13 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 248 Ratings = 4.895

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willowcroft is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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