St Michael's Court

St Michael's Avenue, Aylsham, Norwich NR11 6YA
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9.8 64 Reviews
  • St Michael's Court, Norwich
St Michael's Court is a Aylsham care home that specialises in looking after the needs of people with a form of dementia, with up to eighty-six places for admissions that makes it one's of Norfolk's largest single dementia care providers.

This charming property consists of en-suite bedrooms and pleasing surroundings, that help those with mental health complications in achieving a relaxing lifestyle that is as stress-free as possible.

Staff look to make visitors feel as welcome as possible and keep a regular check of healthcare developments with the assistance of related professionals.

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Care Provided by St Michael's Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Elena Olaru Stephen (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 50+
  • Room Information
    • Single Rooms (88)
    • Single Rooms with ensuite Wet Room (88)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for St Michael's Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,100
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Nursing Care from £1,450
    • RESPITE Self-Funded Nursing Dementia Care from £1,450
  • (these prices are only a guideline, please contact St Michael's Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • Parking is available onsite for approximately 15 cars including 5 spaces directly outside the home, with a further 10 in an car park signposted 'visitors car park'


St Michael's Court Reviews (64)

Total of 64, showing 21-40
9.8

St Michael's Court has a Review Score of 9.8 (9.778) out of 10, based on 22 reviews in the last 2 years. Over all time St Michael's Court has 64 reviews.

Overall Experience

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  • 16
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Date Published

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Review from D H (Wife of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into St Michael’s Court after staying somewhere else for four months. He is back in his home town. The staff have been very friendly, and the atmosphere is very warm and relaxing. All my husband's visitors have been welcomed. I would recommend this home. The rooms are very spacious
and always very clean. Nothing is too much trouble. I have no problems about leaving my husband in their safe hands.

Reply from Fiona Moore, Customer Relations Manager at St Michael's Court

Thank you so much for your kind words. We really appreciate you taking the time to share your thoughts about St Michael's Court. We are delighted to hear that your Husband has settled in well with us. This feedback will be given to the staff and management to let them know your appreciation. Once again, we do thank you for your kind words.


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Review from Sarah N (Daughter of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have lived here since January and have settled in well. All staff are extremely helpful, and they are well looked after. My family and I are relieved they are somewhere we know they are safe. Loved the fact that heads of departments came to introduce themselves, and their services the same
day they moved in. Thought that was a lovely thing to do, and very welcoming management and care teams are very easy to speak to with any concerns/queries/problems and are quickly resolved. Have and will continue to recommend this care home!

Reply from Fiona Moore, Customer Relations Manager at St Michael's Court

Thank you, Sarah, we are extremely grateful for your review and happy to hear your parents have settled in well. Our care staff are dedicated to providing the highest quality of care and will be made aware of your appreciation of them. Thank you again for this positive feedback.


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Review from Cindy M (Sister of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother came to live in June 2021. The staff followed the Covid rules to the letter. I had some issues to start with, but in the end, he was well cared for, treated with respect and was given a dignified death.

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Review from H B (Wife of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although staff are very busy, they are kind and considerate.
There is a cheerful atmosphere, and they have spotted several potential health issues which were quickly dealt with, either by their teams or by calling in the GP.

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Review from Diane B (Daughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have always been very helpful with any questions I may have. They are very caring to my father, who has been residing at St Michael's Court since September 2021. At present, he is very needy, and everyone involved in his care has shown so much care and compassion.

Reply from Paul Vincent, Home Manager at St Michael's Court

Thank you, Diane, for your very kind comments. I am so happy that we are providing your dad with kind and compassionate care, and that we continue to provide this level of service throughout his stay, and we are always here if you need any advice or support.


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Review from W M (Friend of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always very helpful when I visit my dear friend. My experience of the home is I am always welcomed with a smile. Office staff are excellent, and it is very clean and tidy; always smells fresh and no smell of urine, which is excellent.

Reply from Alison Lawrence, Home Manager at St Michael's Court

Hello, thank you for your thoughtful review. Our staff take pride in delivering the best possible care, and we are so grateful to hear your appreciation for your friend's care. Thanks again for the positive feedback.


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Review from Hayley M (Daughter of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My frail 91-year-old dad has spent the last month at St Michael's Court, following a 4-week hospital stay where he was mostly confined to bed. We doubted that he would ever walk again, but thanks to the perseverance and encouragement of staff, he is now doing so. I visit him daily and have watched him
getting physically stronger and cognitively better, and as a family, we are enormously grateful for the kindness shown to him by all the staff. As Dad has dementia, I have organised every aspect of his life for the last 3-years and have an in-depth knowledge of his medical and care requirements. I have been surprised at how quickly the carers have got to know him, recognise and understand his needs. The managers have taken into account my suggestions (usually designed to replicate what Dad has been used to at home), I know from how he is being cared for that this information has been disseminated. Dad is content, well-fed, clean, stimulated, feels safe and is treated with respect and dignity.

Reply from Alison Lawrence, Home Manager at St Michael's Court

Hello Hayley, thanks so much for the insightful review. We are so grateful to read how pleased you are for your father's care, and your feedback greatly enhances the services we provide to all of our residents. Have a good day.


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Review from G E (Wife of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From my dealings with the care home, the staff have all been extremely helpful, polite and friendly. Nothing seems to be too much trouble for them.

Reply from Alison Lawrence, Home Manager at St Michael's Court

Good afternoon, thanks for the review. We are so appreciative to read your kind words, and our team are very thankful for your positive feedback.


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Review from Ann O (Daughter of Resident) published on 20 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our only experience in the last nine months has been via Zoom meetings in the last few weeks. From what we have seen in these limited sessions is that he appears to have been kept in good health, bearing in mind his condition. It's unfortunate that he does not relate to the tablet for Zoom, but that
is not St Michael's fault - they do their best in the circumstances.

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Review from David H (Son of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's about time I wrote a review... my mum has been at St Michael's for 7 years now, there may have been some issues over the years, but nothing that would get me thinking about taking her somewhere else. The staff have kept me informed about Mum's well being and any issues they have phoned me straight
away. I used to take Mum out every week, and I could discuss with staff how Mum has been, a very open chat with a cup of tea. Since this Covid pandemic, I have only visited twice in the last year, but I still phone regularly, probably too regularly, and get a friendly conversation with the manager or carers about Mum. I have also had Zoom meetings to talk to Mum, although Mum wonders where I am... I cannot praise the staff enough in this toughest of years and the dedication and going above and beyond the call of duty has been amazing. Thank you all. I know Mum is well looked after, and I am more than happy for her to stay there receiving the care and love of the carers and management.

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Review from G M (Son of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Michael's Court has looked after my Dad, who suffers from Alzheimer's, for nearly 2-years. I have always been extremely happy with the level of personal care, communication, compassion, understanding and approachability of the staff.

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Review from Ian G (Son of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was looked after by caring and loving staff, who were looking after her because they wanted to, rather than simply because it was their job. All of the staff that I met were kind, compassionate, knowledgeable and helpful.

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Review from P O (Sister of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been treated as a true member of the St Michael’s family and received nursing care above and beyond that which would be found in many other homes. I can only thank all the staff for their caring dedication and professionalism, which extended his life expectancy. He has been treated with
respect and understanding. The whole team work together to provide an excellent package of physical, mental and stimulating care. Activities are always fun, and the individual encouraged to express themselves. It is good to know that our loved ones are in safe hands.

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Review from Patrick C (Son of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My parents have only been in St Michael's Court for a couple of weeks; and it has been during lock-down. It is not really applicable for me to answer the following questions, because we have not been able to visit since they moved in - hence I have answered them all with satisfactory. From phone calls
it would appear that every effort is being made to accommodate their needs.

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Review from V P (Wife of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff at the care home very helpful and I wish to thank them all for the care given to my husband over the past two years.

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Review from J M (Wife of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has lived here for two years, and I have only good things to say about his care. The staff are very caring and hard working in a very difficult job. I have no complaints at all; thank you to everyone.

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Review from Robert B (Husband of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my wife for the last time in March in her room. Then the Coronavirus came and the care home was closed for visitors but I can inform you that the staff are competent, friendly and helpful. On Saturday 11th July I could visit my wife in the garden and that was also well organised.

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Review from J E (Son of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is well looked after.
Staff are fantastic; we would be lost without them.

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Review from P Y (Resident) published on 27 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were always smart and tidy, very courteous and treated me with dignity and respect. Nothing was ever too much trouble and the home had a lovely warm feeling. Senior management is always approachable and friendly. Activities marked as n/a as we were on lockdown due to COVID-9 virus.

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Review from E T (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for over 2 years and views St Michael's Court as her home, and always says how blessed she is to be there, and how lovely and kind all the staff are to her. My mother settled in very quickly and her room is light and bright and overlooks the garden which she enjoys.

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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for St Michael's Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for St Michael's Court is calculated as follows: ( (206 Excellents x 5) + (47 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 257 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Michael's Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (8)

Elena

Elena Stefan

Job Title: Home Manager

Joined: 2024

I started my career as a Care Assistant, and through hard work and determination, I have progressed to higher roles within the care sector.


In 2019 I was promoted to a Registered Manager position, commissioning a large residential home.


I was able to build up a wealth of experience in caring for people with different needs.


I hold a level 5 in Leadership and Management that gave me a real understanding of the skills required in managing people.


I am passionate about my work, providing a homely, safe, and happy environment for our residents, and I feel determined in making sure we focus on the individuals needs and their happiness.


In September 2024, I joined St Michaels Court.


I am being supported by a strong team who all have the same passion for providing person-centred care.


In my free time, I like to spend time with my family, going out for country walks. I like reading and listening to music.


Holly

Holly Roberts

Job Title: Deputy Manager

Joined: 2024

“My name is Holly. I am the Deputy Manager at St. Michaels Court. I have 21 years of experience in adult social care and joined the St. Micheal's team in October 2024. I’m very passionate about my job and I’m motivated, analytical, creative, encouraging and always friendly”.


I am very family-orientated, and spending time with them and my close friends is very special to me
As for hobbies, I really enjoy my garden—I find it very relaxing—it's my creative happy place.


Emma

Emma Andrew

Job Title: Receptionist

My name is Emma. I co-work at the reception desk at St. Michael's Court; I love greeting people to the home, and I enjoy long walks with my family and dog.


Didzis

Didzis Isjomins

Job Title: Care Team Leader

Joined: 2018

My name is Didz. I have worked for St. Michael's for nearly 6 years. I thoroughly enjoy my job, being able to support vulnerable individuals to live their best life.


Michael

Michael Bundy

Job Title: Maintenance

I love my job at St. Michael's. Every day is different, which is why I enjoy each day.


Camelia

Camelia Florescu

Job Title: Head Chef

Hello, my name is Camelia, and I am the head chef at St. Michaels Court. I have over 20 years of experience having worked with love and passion for food. People always really enjoy my food and baking, and I love creating new dishes.


Adele

Adele Easton

Job Title: Housekeeper

Joined: 2019

My name is Adele. I have been working at St. Michael's Court for 5 and a half years. I enjoy working here, and alongside my colleagues and residents, I am a very active person. I love animals and going for long walks. I have two teenagers and love seeing my friends.


Josh

Josh

Job Title: Clinical Lead

Joined: 2018

My name is Josh. I have over 12 years of experience in healthcare, I’ve dedicated the past 6 years to working as a registered nurse, specialising in older people’s care. As the Clinical Lead at St. Michael’s Court, I find immense fulfilment in building meaningful connections with patients and ensuring they receive compassionate, high-quality care tailored to their unique needs.


I am deeply passionate about creating a positive and supportive environment for both patients and colleagues. Making a difference in the lives of those we care for is not just my profession—it’s my purpose.


Outside of work, I’m a sports enthusiast who enjoys both watching and playing games. I also treasure quality time with my family, which keeps me grounded and inspired.