Verwood House Care Home

42 Ringwood Road, Verwood BH31 7AH
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10 57 Reviews
  • Verwood House Care Home, Verwood
Situated in the picturesque town of Verwood, on the edge of the New Forest, Verwood House is an award-winning care home within a stunning environment offering residential, dementia and nursing care, as well as short breaks.

Within the boutique care home you will find luxurious living coupled with a truly personalised approach to care. Verwood House features:

- En-suite bedrooms, beautifully appointed in a range of themes for comfortable and stylish living
- Spacious communal areas and bright living spaces for socialising across all floors
- An elegant café to enjoy a cappuccino with family and friends
- Landscaped gardens and decked garden areas with stunning views of the natural reserve surrounding the care home.

Alongside the superb features and hotel-style facilities, Verwood House offers an exceptional level of care. The luxury care home benefits from a dedicated and experienced team who are committed to providing the very best care for residents. Their personalised approach to care means that they cater to each resident's unique needs, providing as little or as much support as they require.

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Care Provided by Verwood House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie House (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Verwood House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,595
  • (these prices are only a guideline, please contact Verwood House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Onsite Parking Available


Verwood House Care Home Reviews (57)

Total of 57, showing 1-20
10

Verwood House Care Home has a Review Score of 10 (9.964) out of 10, based on 28 reviews in the last 2 years. Over all time Verwood House Care Home has 57 reviews.

Overall Experience

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Review from Mark P (Son of Resident) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are deeply grateful to all the staff and carers at Verwood House Care Home for the wonderful kindness and care that they show to my mother. She is happy and looked after so well. The activities are wonderful and I have no hesitation whatsoever in recommending Verwood Care Home.

Reply from Julie House, Home Manager at Verwood House Care Home

Thank you for taking the time to review our home. We are thrilled to hear how happy you and your Mum are with the care and support provided.


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Review from C L (Daughter-in-law of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I personally have worked in many care/nursing homes and would highly recommend Verwood House to anyone considering using this care provider.
Overall the staff first and foremost are delightful, sympathetic, and respectful in every way possible towards the residents and their family and friends.
I
would personally be very proud to work in a facility of this caliber.
I have the greatest respect for the management and staff alike.

Reply from Donna Milne-Barron, Customer Relations Manager at Verwood House Care Home

We thank you dearly for your wonderful review. All of our staff work so hard to ensure our residents feel happy and cared for and to make every day meaningful. I know they will be delighted to hear your kind words. Best wishes from the manager and all the staff at Verwood House.


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Review from H D (Daughter of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased that Mum has settled so well. She tells me she is very happy and all the staff are very kind and helpful. The activities offered at the home are fabulous and Mum is trying new things and most importantly enjoying them. I have found the staff to be very professional and helpful. I
would recommend Verwood Care Home.

Reply from Donna Milne-Barron, Customer Relations Manager at Verwood House Care Home

Thank you for taking the time to write your wonderful review. We are delighted that your Mum has settled well and I know the staff and her new friends are very fond of her. All of the staff work in incredibly hard to ensure our residents are cared for and happy. We all greatly appreciate your kind words. Best wishes.


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Review from S C (Daughter of Resident) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect happy care home, with beautiful staff.
Especially the lady who made the transition from Mum's home to care home very calming.
The wellness manager is the loveliest person who helps all residents with anything, nothing ever too much trouble and most importantly makes everyone laugh.
Could
not ask for a better home for my Mum to be homed in.

Reply from Julie House, Home Manager at Verwood House Care Home

Thank you for taking the time to review our home. We are extremely proud of the care we provide and are delighted with how well your Mum has settled.


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Review from Chris M (Son of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed to come down to Verwood House Care Home for palliative care. All of the team at Verwood House provided us with great support, from the management team in helping to expedite her move to Verwood, to the team of carers and support staff in providing her with compassion and dignity during
her final days.
I'd have no hesitation in recommending Verwood House Care Home to anyone looking for care for their elderly family or friends.

Reply from Donna Milne-Barron, Customer Relations Manager at Verwood House Care Home

From all of the staff at Verwood House, we send you our deepest sympathy and heartfelt condolences for the sad loss of your dear mum. We are truly privileged to have been able to care for her. Thoughts and prayers to you and your family.


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Review from A M (Son of Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Collectively the team at Verwood House Care Home provided a first-rate service for Mum in the final weeks of her life.
They moved quickly to match our timelines at the start of the engagement, then without exception provided a level of care that made Mum feel valued, as relaxed as possible and at
ease in what were very difficult circumstances for her.
My family and I would happily recommend the team at Verwood Care Home to anyone else needing care for their loved ones in their final chapter!

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

Thank you for your kind words, especially at this very sad time. Our home manager and all of the staff at Verwood House send their deepest sympathy and heartfelt condolences to you and your family for the loss of your dear Mum. It was our privilege to have been able to care for her. Thank you.


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Review from Mike P (Son of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Verwood House, now, since February 2024, and she loves it there. The staff are wonderful and very helpful, and the wellbeing coach does an amazing job of organising entertainment events that all the residents enjoy. I really can't fault the home or the staff in any way, and they
always make me feel more than welcome when I travel from France, where I live, to visit Mum. I would recommend Verwood House wholeheartedly to anyone who has an elderly relative needing a care home.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

Thank you kindly for spending the time to write us your lovely review and all the way from France! Your Mum is a wonderful lady and she is much loved by us all and her friends. It is our pleasure to be able to care for her and to welcome you when you visit. Best wishes and much love from us all at Verwood House.


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Review from Anita H (Respite Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Verwood House have all been extremely welcoming, friendly and helpful during my stay. Nothing was too much trouble. I came after my operation to a fractured hip. I now feel I have the confidence and ability to go back to my own home.
Verwood House is airy and bright with
a beautiful view to enjoy, making one feel at one with nature. The chefs are very accommodating, ensuring we have plenty of food and drink. I am grateful for helping me recover.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

Thank you so much for your lovely review. I will pass your kind words to the staff, I know they will be delighted to hear this. We are are so pleased that you have now returned safely home. Best wishes from us all.


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Review from S M (Regular Volunteer) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I attend Verwood House on a weekly basis with our two Bedlington Terrier dogs as part of the Pets as Therapy programme. The staff are always welcoming, smiling and positive and Verwood House is always very clean in all areas. Verwood House provides a homely environment with regular entertainment.
The residents are well cared for and often make positive comments to us about their care.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

Thank for your kind comments and for taking the time to write this lovely review. Our residents look forward to your therapy dogs visits very much and I know they provide a great deal of comfort to them. Thank you again. Best wishes.


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Review from Hayley N (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We're so pleased we chose Verwood House to care for our mother. The difference in Mum is amazing everyone makes us feel like part of the Verwood House family. We genuinely look forward to each visit (daily) All the team are wonderful, special mention for the well-being coach. Well done team, you've
made our family very happy.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

Thank you for taking the time to write this wonderful review and for your special mention of our lovely well-being coach. We are extremely proud of our hardworking team and person-centred care is our focus. It is our privilege to be able to care for your Mum, we are very fond of her. We love having you and your family visit. Best wishes from us all at Verwood House.


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Review from A W (Son of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received excellent and kind end-of-life care in a home with wonderful staff. I can't speak highly enough of the establishment. At all times my father's needs were attended to and the overall standard of facilities, food, drink, etc were much to be applauded. Thank you Verwood House - you did
him proud.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

Thank you so much for your wonderful review, I am sure that the staff will be very pleased to read your kind words. Whilst I have only been at Verwood House for a short time I do know that your father was loved by all our staff and will be very much missed. He will be fondly remembered by us all. Best wishes to you and your family from the home manager and all the staff here at Verwood House.


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Review from Philip W (Son of Resident) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident from October to April. He received wonderful care for the duration and despite experiencing the loss of his wife (67 years of marriage) he was looked after so well. The staff were kind, loving and cared for him dearly. He in turn responded positively and although he had progressive
dementia he was happy for the short time he was a resident and often mentioned this to us when we visited him. I am so pleased we made the decision to entrust Verwood House to look after him and would highly recommend them to anyone considering this home for their relative.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

Thank you for taking the time to write your kind review. All of the staff at Verwood House work incredibly hard and they will be very proud to hear this. I know your Dad was very highly thought of and much loved by us all. He is very missed. Best wishes from the home manager, and all the staff.


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Review from Susan P (Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrived I was completely unsure and hesitant. Now I am able to walk everywhere within the home.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

Thank you so much for taking the time to write your review. We were delighted to see you make such wonderful progress and for the opportunity to able to support you. Best wishes from the manager and us all at Verwood House.


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Review from Linda H (Sister of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to say how more than delighted and pleased with the wonderful care, attention and love you have shown to my sister and I could not be more pleased. Thank you, 100%.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

All the staff at Verwood House are truly grateful for you taking the time to write us a review. It really was our pleasure to be able to look after your sister. Please remind her that she is always welcome to pop in for a coffee and a chat at any time, we would love to see her. Best wishes from the home manager and everyone at Verwood House.


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Review from Cathie E (Daughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a very long stay in hospital, we were devastated that Dad had to give up his independence and home to come into the care system. We, however, have had a fantastic experience right from the start here with the Verwood House. Dad certainly hasn’t lost his independence and was welcomed with open
arms and every concern we had disappeared! Every member right from the start, the wonderful care manager, the sales team, care givers, entertainment team, maintenance, chefs, receptionists and cleaners are fantastic, not only do they look after Dad fabulously with nothing being too much trouble, they also care for us his family! We consider Verwood House and all their many staff our family and have been made to feel exactly the same, we can't recommend them highly enough.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

We can't thank you enough for your wonderful review, it is so lovely, thank you! We are very lucky to be able to care for your dad, he is very loved by us all as you and the family are. We love having you visit! We are so fortunate to have such an incredible team who work tirelessly to make all our residents and families feel cared for and to feel as though they are in their own home. Thank you again. Best wishes from us all.


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Review from Caroline B (Daughter of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We're very happy with Verwood and the way that they are looking after our dad. He has settled very quickly, is eating well and the staff are all lovely with him. He has advanced dementia so probably not the easiest to care for, but he seems to be really well looked after and content.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

Thank you so much for taking the time to write us this review. We are absolutely delighted with you comments and I know all of the staff at Verwood House appreciate your kind words. Everyone is very fond of your dad and it is a pleasure to be able to care for him. Best wishes and thank you again.


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Review from Lanette P (Daughter of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing, caring staff.
Hygenic.
Very friendly staff to family too.
Most professional nurses.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

We thank you kindly for taking the time to write your review. All of the staff are very fond of your loved one, and they bring so much joy to us and all of their friends at Verwood House. It is our privilege to be able to care for them. Thank you again. Best wishes from the manager and all her staff.


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Review from L N (Niece of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind staff. Clean and tidy environment. Aunty is very well cared for. Looks like a holistic approach to care.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

Thank you for taking the time to write your review, it is greatly appreciated. Your comments are valued by all of the team and they will be delighted to hear your kind words. Best wishes.


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Review from J H (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really caring and approachable. My father has settled in very quickly since he moved in a few months ago. Overall, I am very happy with the care provided and that we chose this care home.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

Thank you for taking the time to write your review of Verwood House. It is our pleasure to be able to care for your dad. Person-centred care is very important to us, and it enables our residents to settle and feel happier. All of our staff work incredibly hard, and positive feedback from a loved one is greatly appreciated. Thank you again for your kind words. Best wishes.


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Review from James H (Son of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional service for my mother's respite stay. Friendly and efficient service.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

Thank you, for taking the time to write this review, it really is much appreciated. It was an absolute pleasure to be able to care for your mum and to have you and your family visit.
Very best wishes.


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Current Review Score: 10.0 (9.964)

Overview of Review Score

The Review Score of 10 (9.964) out of 10 for Verwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.964 for Verwood House Care Home is calculated as follows: ( (317 Excellents x 5) + (12 Goods x 4) ) ÷ 329 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Verwood House Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Julie

Julie House

Job Title: Registered Care Home Manager

Joined: 2024

Julie has over 10 years of experience in the care industry, starting as a part-time cook and care assistant before progressing to senior care assistant, deputy manager, and eventually managing her first home. She has since gained extensive experience managing a variety of care settings, including residential, dementia, and nursing homes, where she has successfully improved and commissioned homes before joining the team at Verwood House. Julie holds a Level 7 NVQ Diploma in Strategic Management and Leadership and a Level 5 qualification in Leadership and Management, both of which support her role as a Home Manager. From her very first day in a care home, Julie felt a deep connection with caring for the elderly and has been dedicated ever since to fostering a warm, homely environment where residents and their families can live, love, and laugh together. Julie is proud to be part of the Verwood House team, where everyone is committed to going the extra mile to brighten someone’s day.


Outside of work, Julie enjoys walking in the New Forest with her dog, Ted.


"As the Home Manager at Verwood House, I am committed to leading a team that is passionate about delivering outstanding care and creating a warm, supportive environment for our residents. My focus is on ensuring that every individual feels respected, safe, and truly part of our community. From the very first enquiry to settling into their new home, I am here to provide guidance, support, and a welcoming atmosphere, helping each resident feel comfortable and at ease."


Frequently Asked Questions about Verwood House Care Home

What types of Care is Verwood House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Verwood House Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Verwood House Care Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Verwood House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Verwood House Care Home to the centre of Verwood?

0.2 mile(s) as the crow flies, distance by road may be significantly further.