Verwood House Care Home

42 Ringwood Road, Verwood BH31 7AH
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10 57 Reviews
  • Verwood House Care Home, Verwood
Situated in the picturesque town of Verwood, on the edge of the New Forest, Verwood House is an award-winning care home within a stunning environment offering residential, dementia and nursing care, as well as short breaks.

Within the boutique care home you will find luxurious living coupled with a truly personalised approach to care. Verwood House features:

- En-suite bedrooms, beautifully appointed in a range of themes for comfortable and stylish living
- Spacious communal areas and bright living spaces for socialising across all floors
- An elegant café to enjoy a cappuccino with family and friends
- Landscaped gardens and decked garden areas with stunning views of the natural reserve surrounding the care home.

Alongside the superb features and hotel-style facilities, Verwood House offers an exceptional level of care. The luxury care home benefits from a dedicated and experienced team who are committed to providing the very best care for residents. Their personalised approach to care means that they cater to each resident's unique needs, providing as little or as much support as they require.

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Care Provided by Verwood House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie House (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Funding & Fees Guide for Verwood House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,595
  • (these prices are only a guideline, please contact Verwood House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Onsite Parking Available


Verwood House Care Home Reviews (57)

Total of 57, showing 21-40
10

Verwood House Care Home has a Review Score of 10 (9.964) out of 10, based on 28 reviews in the last 2 years. Over all time Verwood House Care Home has 57 reviews.

Overall Experience

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Review from Judi G (Daughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We love the friendly, warm and welcoming atmosphere. Everywhere we visit, staff greet us, know who we are and who we are visiting. The home is very well maintained and tastefully decorated. We like to see the continued improvements, for example plants, landscaping etc. Mum likes the companionship and
enjoys the activities on offer. The food is excellent and Mum likes the way it's served and presented.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

Thank you so much for taking the time to write your review. We are delighted to to receive such positive comments and I am sure our chef will be delighted to hear your mum's feedback. We are all very fond of her and your family. Best wishes.


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Review from Chantel W (Daughter-in-law of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have all been so impressed with the care that my mother-in-law has received. We cannot fault the staff in any way. They are caring, friendly and professional at all times. 'Homemakers' sums the staff up perfectly. We would not hesitate to recommend them.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

Thank you for your wonderful review. All the staff love your mother-in-law and your family and it will mean so much to them to hear your kind words. It is our absolute pleasure to be able to look after her. Best wishes.


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Review from I T (Daughter of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff here at Verwood House are angels. They cannot do enough for the residents. They have made the place into a second home and I cannot thank them enough. The place is always happy, with lots going on, and even the cleaners are friendly and seem happy in their work. I cannot praise everyone
highly enough. Mum is always talking about the wonderful food too.

Reply from We, Regional Customer Relations Lead at Verwood House Care Home

Thank you for taking the time to write us this wonderful review. We are incredibly proud of our dedicated team and they will be extremely happy to hear your kind words. All of the staff are very fond of your Mum and she is part of our Verwood House family. Best wishes.


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Review from Phil A (Son of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say what a wonderful place Verwood House Care Home is. Since Mum's arrival a few months ago, everyone has been so attentive and caring. Mum arrived with a broken knee cap and the level of care has been superb. Supporting her with her hospital visits and providing the support she needs to
get back on her feet again. I'm full of praise for the carers, nurses, homemakers, kitchen staff and maintenance team for all that they've done to make her feel at home and encouraging her to join in with all the activities, of which there are lots. Well done to everyone and thank you. It's very reassuring to know Mum is in the best possible hands.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

Thank you so much for taking the time to write us this wonderful review. It is our pleasure to be able to look after your mum. All of the staff are very fond of her and we love having you and your family visit. I know all of the staff will greatly appreciate your kind words.
Best wishes from all of us.


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Review from Marie H (Niece of Resident) published on 13 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so pleased that my auntie has settled into Verwood House Care Home because I was worried at the time when I had to move her. It was definitely the right move for her as she seems so much more calm and happy. The staff are all lovely and always ask you if you need anything. My auntie does seem
to join in with the activities which is also nice to see.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

Thank you so much for your heartwarming review, it is greatly appreciated. Our wonderful staff will be delighted, to read this. We are incredibly proud of them and they all work tirelessly to ensure all of our residents are made to feel happy and safe. Your auntie is very loved by us all and it's our pleasure to be able to look after her.
Best wishes.


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Review from Tina W (Daughter of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy with being here at Verwood House Care Home and the staff are always ready to chat and check we are happy with everything.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

Thank you so much for writing us this review. It is our pleasure to be able to care for your mum and she is very loved by all of the staff. It is so lovely when we have comments such as yours and we are truly grateful. Best wishes.


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Review from John M (Power of Attorney of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming staff who are always polite and friendly when I visit. Everyone is happy to help and answer any questions at all times.
My friend has settled in very well and also speaks highly of the care and attention she receives and I am sure she is being very well looked after. She is very comfortable
in her new surroundings and seems relaxed. She has also commented on the food which she enjoys.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

Thank you for taking the time to write us this lovely review. We are delighted that your friend has settled with us and it really is our pleasure to be able to look after her. She is very loved by all of the staff and her friends. I shall make everyone aware of your wonderful, kind words which I know will be greatly received. Best wishes.


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Review from Sue E (Sister of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't say enough about staff, everyone is lovely, helpful and cheerful. Such a lovely atmosphere whenever you go in the home. Great work everyone.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

Thank you for taking the time to write us a review. All of the staff work incredibly hard to ensure all of our residents, families and friends are made to feel welcome and happy. Your kind words will be greatly appreciated by all. Best wishes.


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Review from Michael F (Husband of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Alzheimer's and was diagnosed twelve years ago. I looked after her until September last year, at which time she went into respite care at Verwood House Care Home. However, after a short period, it was decided to make the arrangement permanent. She is now looked after extremely well by excellent,
caring staff and nurses on-site. The whole site is welcoming, from the manager to the caring staff, and I am happy for my wife to be a resident.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

Thank you for taking the time to write us your review. Firstly, we would like to say, it's an absolute pleasure to be able to look after your wife. Your kind words are greatly appreciated and we are extremely proud of our dedicated team here at Verwood House. To receive such positive feedback is just fabulous. Best wishes from our manager and all of her team.


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Review from D S (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Respite care for sixteen weeks. My mother enjoyed her stay and formed good relationships with staff and other residents. She was sad to leave. The standard of care was generally very high. My mother's only complaints were regarding a lack of fresh fruit and vegetables in her diet and some ongoing problems
with the water supply that led her to miss her evening shower on a number of occasions. Standards seemed to go down at weekends, apparently, due to short staffing and no management presence.

Reply from Donna Milne-Barron, Regional Customer Relations Lead at Verwood House Care Home

Thank you for taking the time to write your review. We are delighted that your mum enjoyed her stay with us and likewise, the staff and her friends were also sad to see her leave.
Unfortunately, we had encountered emergency plumbing issues which led to your mum missing some of her evening showers, however, there were other bathing facilities available but we fully appreciate that this wasn't her first choice. Our chef and his team endeavour to use local suppliers wherever possible and the menus are seasonal, however, your comments have been taken on board and they are always looking for areas in which to improve, wherever possible.
Thank you again and we hope to welcome your mum back sometime in the future.


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Review from Paula W (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very friendly and helpful. Mum is very happy and likes to join in the activities. They manage Mum's confusion and only suggests she does something, so she does not get agitated or aggressive. The manager and well-being coach are exceptional.

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Review from Steve B (Son of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to all the staff at Verwood House Care Home who treated our dad and the family with kindness and respect in his last days. We wish we could have gotten him to you sooner. Nothing was too much trouble, the care provided was of the highest quality and the staff were friendly, patient
and happy. The room was light and airy and furnished to a high quality. We would highly recommend this nursing home for your loved one.

Reply from Rachel Wood, Regional Community Relations Lead at Verwood House Care Home

Many thanks for your review, the team will be pleased to read such kind words. It was a pleasure to look after Dad. Best wishes.


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Review from Philip G (Son-in-law of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff here are terrific, caring and staff are responsive to any issues or concerns raised. Overall, the level of care that my mother-in-law receives, is excellent. The home is purpose-built and as a result of that, it confirms the level of care that is being provided and makes it a pleasurable environment
for residents and relations.

Reply from Rachel Wood, Regional Community Relations Lead at Verwood House Care Home

Thank you so much for your kind words. It means such a lot to the dedicated team to receive such high praise. Many thanks again.


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Review from A H (Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased I am here.

Reply from Rachel Wood, Regional Community Relations Lead at Verwood House Care Home

Thank you so much, it means so much to the team to see a review from our lovely residents - we are so very pleased you are here too.


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Review from Karen B (Daughter of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love everything about Verwood House. My mum (and I) have been made incredibly welcome. The loving attitude, care and attention shown to my mum by homemakers and other staff alike, have been amazing. Everyone has helped her settle in and ensuring she is happy and safe during what is a big transitional
phase in her life. I cannot speak highly enough of everyone I have met, from my first tentative phone call, to the moving-in day. The support for me, as well as my mum, has been excellent and our journey has been the best it could possibly be.

Reply from Rachel Wood, Regional Community Relations Lead at Verwood House Care Home

Thank you so much for your wonderful review. It means a lot to the whole dedicated team here at Verwood House to hear such kind words. You and Mum have been a pleasure to welcome and we are so glad the journey has been the best it could possibly be.


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Review from Susan B (Daughter of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Verwood House are always very friendly and helpful. Sometimes the food does not look appetising eg the brownie was so hard without cream you would not be able to eat it, just simple chocolate cake would be a much better choice for older people. Otherwise a good choice for Mum.

Reply from Sarah Webber, Marketing and Partnerships Manager at Verwood House Care Home

Thank you for taking the time to write this review. Firstly, I'd like to take this opportunity to thank you for your comments about our team, they are dedicated to delivering an outstanding care experience for each and every one of our residents, and we are incredibly proud of them.


With regard to your feedback on our menu - our team are committed to delivering an enjoyable dining experience for all of our residents, with well-balanced and wholesome meals catering to every taste and diet. We are disappointed to hear your feedback, and will ensure this is addressed.


I hope we've addressed your comments, and thank you again for taking the time to provide us with your feedback which is always welcomed. If you'd like to discuss anything further though, please do get in touch.


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Review from Claire F (Daughter of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is at Verwood House and I can say with my hand on my heart, that he has the best care and the staff are all amazing and it's clean and professionally run and each team member truly cares about all residents, so I wish to say a huge thank you. Dad has been there many months now and I never worry
about him when I am not there.

Reply from Sarah Webber, Marketing and Partnerships Manager at Verwood House Care Home

We are so proud of our wonderful team. Thank you so much, for taking the time to write this lovely review!


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Review from Jon P (Husband of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasing environment, kept well. Staffed by caring and considerate carers with the ethic emanating from the top. Care was shown to residents and visitors alike. Everything was done to make the residents feel as comfortable and content as possible. Ours was only a respite stay, but if the day comes
when it has to become permanent, then happy days are ahead.

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Review from Ann H (Friend of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean. The staff met us at the door. We were tested for covid. Our friend was treated with great care and dignity. The rooms are of a generous size and have their own ensuite. We were offered tea, cake and biscuits, which were very much appreciated as we had travelled from London by
train. Thank you for your hospitality.

Reply from Sarah Webber, Marketing and Partnerships Manager at Verwood House Care Home

Thank you so much for taking the time to write this wonderful review - we are incredibly proud of our dedicated team!


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Review from S J (Friend of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to Verwood House to visit a long-time friend. The staff and facilities appear to be both welcoming, efficient and clean. All in all, I am extremely impressed and happy that our friend is so well looked after!

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Current Review Score: 10.0 (9.964)

Overview of Review Score

The Review Score of 10 (9.964) out of 10 for Verwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.964 for Verwood House Care Home is calculated as follows: ( (317 Excellents x 5) + (12 Goods x 4) ) ÷ 329 Ratings = 4.964

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Verwood House Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Julie

Julie House

Job Title: Registered Care Home Manager

Joined: 2024

Julie has over 10 years of experience in the care industry, starting as a part-time cook and care assistant before progressing to senior care assistant, deputy manager, and eventually managing her first home. She has since gained extensive experience managing a variety of care settings, including residential, dementia, and nursing homes, where she has successfully improved and commissioned homes before joining the team at Verwood House. Julie holds a Level 7 NVQ Diploma in Strategic Management and Leadership and a Level 5 qualification in Leadership and Management, both of which support her role as a Home Manager. From her very first day in a care home, Julie felt a deep connection with caring for the elderly and has been dedicated ever since to fostering a warm, homely environment where residents and their families can live, love, and laugh together. Julie is proud to be part of the Verwood House team, where everyone is committed to going the extra mile to brighten someone’s day.


Outside of work, Julie enjoys walking in the New Forest with her dog, Ted.


"As the Home Manager at Verwood House, I am committed to leading a team that is passionate about delivering outstanding care and creating a warm, supportive environment for our residents. My focus is on ensuring that every individual feels respected, safe, and truly part of our community. From the very first enquiry to settling into their new home, I am here to provide guidance, support, and a welcoming atmosphere, helping each resident feel comfortable and at ease."