Review from Teresa R (Friend of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience

Wonderful. Everyone has been very welcoming and accommodating.

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Review from Wendy F (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience

My dad was in Verwood for his 4-week assessment. During this time his care was a bit hit and miss. One of the carers was wonderful, others, less so. Some days, he had 2 shirts on, other days a shirt over his jumper, some odd and thoughtless combinations, not the end of the world, but not the standards

which my dad would have set for himself. There were times when I had to use the call bell a number of times to get some help for him to take him to the toilet. After 3 weeks he had a fall which necessitated a visit to A & E. When it was considered that he was well enough to return to Verwood, I rang to let them know that he was on his way. The phone was commandeered by the manager of Verwood when she heard who we were talking about and I was informed in no uncertain terms that he was not coming back, that Verwood House could now not accommodate his needs despite being told previously that they could give him a permanent home if we wished. How quickly the whole attitude changed. I was told to clear my father's things out.

Reply from Rachelle Phillips, Home Manager at Verwood House Care Home

Thank you for taking the time to write this review. Firstly, I’d like to take this opportunity to thank you for your comments about our team – they are dedicated to delivering an outstanding care experience for each and every one of our residents, and we are incredibly proud of them. We are sorry to hear that other areas of your dad’s stay didn’t match the high standards we expect for all of our residents, and will ensure this is addressed.
With regard to extending Dad’s stay – we’re so sorry that we couldn’t accommodate this. We’d have loved to have had Dad stay with us for a further break, and appreciate how much you wanted him to join us once again, but we cannot accept someone into our care unless we are certain we can meet their needs, and sadly following his deterioration in hospital it wouldn’t have been right for us to do so.
It was a pleasure to meet you and Dad, but if you’d like to speak with us at any time please do get in touch.

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Review from K W (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience

I was very concerned about my mother going into a care home., I needn't have been! She has had nothing but excellent care. The staff are amazing and the routines and procedures they have in place are outstanding. She enjoys the many activities that are available after being her carer for over two years.

I can relax knowing she is safe, happy and well looked after.

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Review from M P (Son of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience

Lovely, welcoming team at Verwood House. I am always kept informed about Mum's care. Mum has been treated with dignity and respect and supported to join in with all of the many activities. The manager is always friendly and welcoming and knows all of the residents and families.

Reply from Sarah Webber, Marketing and Partnerships Manager at Verwood House Care Home

Thank you so much for your lovely words. We are incredibly proud of our wonderful team at Verwood House!

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Review from J G (Daughter of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience

Wonderful staff. Bright, modern, well-maintained building. Rooms well appointed. Excellent food.

Reply from Sarah Webber, Marketing and Partnerships Manager at Verwood House Care Home

Thank you so much for your review. We are very proud of our beautiful home and wonderful team.

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Review from Stephen W (Son of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience

My mother and father had respite care for four weeks which they enjoyed, specifically the entertainment. The team looking after them were lovely and very kind and caring. The environment is light and bright with good communal areas. They enjoyed the meals and the availability of hot drinks during the

day. Both my parents suffer from dementia which we made the team aware of and they treated them with care and kindness, ensuring they were both consulted over meals etc. There is a couple of points to mention - one is despite informing the team that my mother does not remember to change her clothes regularly, she still had on the same clothes for a week. It is difficult to persuade her to change once she is dressed when visiting daily. There was no hot water for over a week. More personal care would be an improvement, with bathing and clean clothes.

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Review from M W (Respite Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience

We enjoyed our stay in the care home - Verwood House. The staff were all efficient and friendly making me feel at home during our stay.

Reply from Sarah Webber, Marketing and Partnerships Manager at Verwood House Care Home

Thank you for your wonderful words - we're very proud of our exceptional team.

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Review from Alyson P (Daughter of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience

Having to put Dad into the care of others was a worrying time, but there was no need as he settled in really well and loved all the activities. The care he received was the best. We, as a family, were kept informed with everything, for that we were so grateful. The reception ladies were always very

welcoming and not forgetting the catering staff, the food always looked amazing. So if you're looking for a really good care home, look no further.

Reply from Sarah Webber, Marketing and Partnerships Manager at Verwood House Care Home

Thank you for taking the time to write this wonderful review - we are incredibly proud of our dedicated team

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Review from Elizabeth H (Wife of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience

During the period that my husband has been in residence at Verwood House, I have found the environment very welcoming and the staff engaging to accommodate my husband's needs. There are some communal areas that would welcome some cosmetic attention, and some junior carers would benefit from guidance

from senior staff; however, overall, I feel my husband is cared for well and is in a safe environment.

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Review from Lou H (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience

We found it hard to let anyone outside of the family care for our mum when we needed to find a care home to provide the nursing support she needed. We were totally reassured by the care, kindness and support given to Mum at Verwood House. We knew she was safe and well looked after by all the staff.

As a family, we valued the regular communication with the home, responding to our frequent enquiries about how Mum was and sharing with us the detail of her progress. We are grateful to all the staff we had contact with, from reception to those providing the daily care and nursing support - for Mum and the family, Verwood House was definitely the right choice.

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Review from Susan W (Niece of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience

My aunt has been in Verwood House for about three months and in that time she has settled in well and has been assisted in this process by very helpful, friendly staff, and an excellent activities programme.
The staff and manager have been approachable, professional and responsive when we have needed

to discuss issues associated with the settling in process.

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Review from Julie J (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience

My mother, who has dementia, has only been at Verwood House for six weeks and I cannot praise the staff highly enough for settling her in so quickly. It was quite distressing for us both when Mum moved from her last care home because she needed more specialist care, but I need not have worried. In

a few short weeks, I have seen such a difference in her, she is more sociable and has made new friends easily. The Activities Coordinator needs a special mention for all she does in keeping me informed of Mum's progress and the activities she has done. I've also received lovely photos taken during the activities. The Activities Coordinator is also there on every skype session (necessary due to Covid restrictions) so she can remind Mum to tell us how her week has been and what she's done, which makes for a bit of conversation between us. I am looking forward to being able to visit Mum properly soon, once restrictions are lifted and meeting more of the wonderful staff who look after her.

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Review from R S (Husband of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience

This is a very happy environment. It has been totally refurbished to a high standard. The food is very good with choices of meals.

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Review from Pauline D (Daughter of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience

Having been in this home for 7 years, my mother has been treated with love and care.

Reply from Danielle Riley, Admin at Verwood House Care Home

Thank you for your lovely comment and for your helpful feedback. Ensuring that each of our residents is always lovingly cared for is of utmost importance to us and we will continue to work hard to make improvements in the areas you have scored as satisfactory. The quality of food and mealtimes is being monitored daily by the Home Manager and we are in the process of recruiting a new Activities Coordinator to assist with activities in the Home at the weekend. Please do not hesitate to speak with the Home Manager if you have any ongoing concerns – her door is always open.

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Review from Alison S (Daughter of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience

Dad's care is generally good. Many of the staff are really professional and caring. He is generally content, clean and settled. The food is usually nice. The staff are always friendly and helpful.

Reply from Danielle Riley, Admin at Verwood House Care Home

Thank you for your lovely review, it really is important to us and will be fed back to our team.

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Review from Julie H (Husband of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience

The care home is a very nice care home. Staff are lovely and kind, they treat my husband with dignity. Sometimes there is a shortage of staff but they all try to manage as best they can. The rooms need an update, new carpets and the whole home could do with a fresh lick of paint and new fittings.

Reply from Karen Brown, Administrative Assistant at Verwood House Care Home

Thank you for taking the time to give the care home your feedback. All of your comments and suggestions are valued and appreciated and we can confirm that we will be looking into making decorative improvements in the Home next year. We are pleased that you have found the care for your Husband to be excellent and that he is being treated with dignity and kindness. It is our privilege to have him as one of our much loved residents.

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Review from Ann C (Wife of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience

The care home is a spacious building with large rooms for the residents. It is clean with friendly staff, from the nurses to the cleaners. Nothing is too much trouble. Unfortunately, they are short staffed and sometimes I feel as though I want to help although I know I'm not allowed.The only gripe I

have is that the laundry often goes missing and this can be frustrating when I see the cupboards empty.

Reply from Karen Brown, Administrative Assistant at Verwood House Care Home

Thank you for your support and encouragement for all our staff at the care home and we are so pleased that you have found our services to be excellent. Here at the care home, we care passionately about the service we provide both to our residents and their families and also our staff. We welcome your feedback and we will ask the Home Manager to chat with you about your specific concerns so that we can continue to work to improve all of our services and maintain the high standard of care of which we are very proud and which is of great importance to us.

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