Windmill House

14 Browick Road, Wymondham NR18 0QW
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9.6 154 Reviews
  • Windmill House, Wymondham
Windmill House is pleasantly located in the Wymondham area of Norfolk, with scenic gardens and countryside surroundings, in order to achieve an environment in which a relaxing retirement can be enjoyed and professional care standards achieved.

The accommodation and staff expertise are both ideal for the requirements of people with a form of dementia, including Alzheimer's, incorporating innovative practices where they may assist with mental health well-being.

There are fifty-seven rooms available in total and carers can be contacted at all hours of the day and night.

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Care Provided by Windmill House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Maria Paranal (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 55+
  • Room Information
    • Single Rooms (59)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Windmill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact Windmill House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Windmill House Reviews (154)

Total of 154, showing 1-20
9.6

Windmill House has a Review Score of 9.6 (9.642) out of 10, based on 28 reviews in the last 2 years. Over all time Windmill House has 154 reviews.

Overall Experience

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  • 28
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Date Published

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Review from C H (Son of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came into Windmill House from another local care home which we thought was good! But wow, the difference we have found with Windmill House is totally different experience. Much more friendly staff, a pleasant reception area, excellent care with experienced staff. Food is great and the chef is
so friendly with residents & guests. A particular staff member is brilliant with all the residents, her games & entertainment for residents is top notch. The manager has to take a lot of credit as it starts at the top. 10/10 thank you xx

Reply from Maria Paranal, Manager at Windmill House

Thank you so much for your wonderful review. We are truly delighted to hear that your dad's move to Windmill House has been such a positive experience. Its nice to know that you have noticed the difference in care , atmosphere and the overall environment. Our team works so hard to create a friendly and welcoming home for our residents, and its lovely to hear that this has come across in your visits. We will pass on your kind words to all staff team. Your 10/10means everything to us- thank you again.


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Review from E R (Daughter-in-law of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Windmill House staff and management are all amazing. I myself worked in care for 20 years of which a lot of these years in managerial/senior positions and I couldn't fault Wildmill House. They tick ALL the boxes for good/excellent care, compassion and understanding of the complete needs of their residents.
The home is fresh and smells clean no matter what time of day it is, all staff are kind and welcoming.

Reply from Maria Paranal, Manager at Windmill House

Thank you so much for your kind words and thoughtful review. It truly means a lot to hear such positive feedbackespecially from someone with your extensive experience in care. At Windmill House, we strive to create a warm, clean, and compassionate environment where residents feel safe, valued, and cared for, so its incredibly rewarding to know that this is coming through. Your recognition of our teams dedication and hard work is deeply appreciated, and well be sure to share your comments with everyone. Thank you again for your support!


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Review from G H (Son of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in respite care in another home & the standards & atmosphere was poor. After viewing 20+ local care homes, we visited Windmill House & generally, it brought tears to my eyes because of how welcoming, clean and well-presented the home was.
The manager & her team are all incredible & the
care home is really 'a home from home' where Mum has now been for 8 months. This is her 'forever home'.

Reply from Maria Paranal, Manager at Windmill House

Thank you so much for your heartfelt review. It means the world to us to hear that Windmill House has become a true home for your mom. We understand how important it is to find the right place, and were so pleased that our team, atmosphere and care have made such a difference. Your kind words are a wonderful encouragement to our team, we are grateful for your trust in us. Thank you for sharing your experience.


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Review from John W (Partner of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Windmill Care home is the best ' home ' I have yet encountered. I have experience of other care homes where family members resided in the past and I also spent some years as a maintenance contractor to a large care home in Norfolk. Whilst there are other good homes I cannot say they match Windmill for
it's overall outstanding qualities.
The manager and all the team must be commended for their total devotion to the care and wellbeing of the residents. Each time I visit I feel the warmth and friendliness of all the staff and have absolute confidence in their professional abilities. It has a very happy family feel within and I feel privileged to have made friends there. I believe my partner's contentment stems from all aspects of the outstanding care she receives at Windmill.
Thank you the manager and all the wonderful team

Reply from Maria Paranal, Manager at Windmill House

Thank you for your kind and thoughtful words about Windmill House. We are truly grateful for your recognition of the team's dedication and commitment to providing outstanding care. It means so much to us to know that your partner is happy and content, and that you feel a sense of warmth and friendship when visiting. Your feedback is incredibly encouraging, and we will be sure to share it with the entire team.Thank you again for your support and for taking the time to share your experience.


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Review from Jacqueline D (Daughter of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident at Windmill for almost two years now, and her quality of life, her physical health, and her cognitive skills have all improved massively as a result of living in Windmill's amazing caring and loving environment. The staff - management, carers, kitchen, housework and activities
all work together to create a very special loving and fun atmosphere. They show respect and kindness in everything they do.

Reply from Maria Paranal, Manager at Windmill House

Thank you for this positive feedback. We will share this with the team. We are so glad we have made an impact on our resident's health and wellbeing.


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Review from Simon B (Son of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I selected Windmill House from five other care homes. I was very impressed at the ease with which I was able to organise a period of respite care for my mother, who is living with Alzheimer's and Dementia. The management, reception and staff are very supportive, knowledgeable and helpful. I am comforted
by their great communication and warmth. Windmill House has a cosy atmosphere and the building is spacious, light and airy. The level of care my mother receives is of a high standard, so much so that my mother's condition has improved. The activities program is very well thought out with a wide variety of appropriate activities which are stimulating and engaging, delivered by a caring, loving, professional team. The food served at Windmill House is outstanding. The accommodation is spacious, clean and well-maintained. I am so thankful to Windmill House for providing such a good service in our time of need. I feel positive that my loved one is responding so well to being in their care.

Reply from Maria Paranal, Manager at Windmill House

Thank you for your kind feedback. We always aim to support our residents to the best that we can. I will share your feed back to all staff team.


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Review from M M (Respite Resident) assisted by family/friend published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my week's respite. It was my first experience of care home living and it was much better than I imagined. It was made to feel at 'home'. The staff were caring and I enjoyed being with/and in the company of other residents. I would have no hesitation in returning for repsite and I would recommend
Windmill to friends. Thank you.

Reply from Maria Paranal, Manager at Windmill House

Thank you for your positive feedback and we are glad to know you have enjoyed your stay in Windmill House. We hope to see you again soon.


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Review from Pauline W (Daughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-dad was with the home manager at the Windmill House Care Home, they were first-class, looked after so well, all the staff were so kind and hugely supportive to myself and family. I would highly recommend this care home.

Reply from Maria Paranal, Manager at Windmill House

Thank you for your positive feedback. We will pass this to our team.


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Review from M B (Next of Kin) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is a superb professional. Attitude towards staff and residents is fabulous, very caring and incredibly sensitive. Truly professional in her field. The whole staff and team embrace every part of the home. I am thrilled as next of kin to one of the residents. I could not have chosen a better
care home for him to be, so happy and settled in this beautiful home.

Reply from Maria Paranal, Manager at Windmill House

Thank you for your kind and positive words. We will share your feedback to the staff team.


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Review from Philip S (Son of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Windmill House for over two years now. She always says how lucky she is to be in "this wonderful home".

Reply from Maria Paranal, Manager at Windmill House

We are very happy to provide Mum and our other residents a "wonderful home". Thank you so much for your feedback.


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Review from S S (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the home has a good atmosphere and overall the staff are very friendly and welcoming. Standard of care is good but communication could be improved, not always informed of changes to my dad's care, involved in review of his care plan. The home has plenty of activities for residents
to join in and staff very proactive. Relative meetings held but not always given much notice of dates in advance. Food choice can be limited, especially at teatime, Dad is diabetic. Menu needs reviewing, raised with staff.

Reply from Maria Paranal, Manager at Windmill House

Thank you for your kind feedback. We continue to try and improve our service and we value your comments. We will pass this on to our team.


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Review from J K (Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was welcome as I arrived from the hospital and was taken to my room, which is extremely comfortable. The staff are all very kind, nothing is too much trouble. The food is very good, with a selection of very good meals and every day we have entertainment and items to make which I enjoy doing. Also,
family members are always welcome. All in all everything and the staff are perfect, I am very happy here.

Reply from Maria Paranal, Manager at Windmill House

Thank you for your positive feedback. We hope you enjoy your stay with us.


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Review from E P (Friend of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a friend who is a resident at Windmill House. It was her birthday celebration. I was impressed by the attentiveness and friendliness of the staff. They went above and beyond to make my friend's birthday joyful and special. The home felt homely and full of positive energy.

Reply from Maria Paranal, Manager at Windmill House

Thank you. Your feedback speaks volumes about the quality of care and dedication of the staff here at Windmill House. We are sure you will have many more joyful moments shared with your friend in here. We shall pass this on to our team. Everyone will be delighted to hear such wonderful feedback.


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Review from G P (Son of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Windmill House offers an ideal environment for my mum - she is safe, well cared for and looked after by all the staff. There is a clear ethos of a caring home. Where the residents' needs are of paramount importance. I'm happy that my mum enjoys living at Windmill and is very well looked after and cared
for. She loves the food and the regular entertainment. I'm happy that she is happy and well looked after.

Reply from Maria Paranal, Manager at Windmill House

Thank you so much for your kind feedback. We will pass this to everyone in the team who will be delighted to know their care and efforts have been appreciated.


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Review from Linda E (Niece of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has lived here since October and she is doing really well. She has made friends, she has a nice room overlooking the garden. Looking forward to being able to sit outside once the weather is better.

Reply from Maria Paranal, Manager at Windmill House

Thank you so much for your kind words. The weather is getting better, it would be nice to see you all outside soon enjoying the garden and the fresh air.


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Review from C P (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is well cared for, clean and happy. Staff are kind and thoughtful. His key worker is excellent. There are always stimulating activities for him to join in.

Reply from Maria Paranal, Manager at Windmill House

Thank you so much for your kind feedback. We will share this to our team.


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Review from M C (Friend of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting, I have always found the premises to be at a good level of cleanliness and the staff to be most polite and helpful. They treat the residents with respect and dignity and there appears to be a good selection of activities for them.
I am unable to comment on the management or the food,
but would assume these are of a high level based on the other areas, neither can I comment on value for money.

Reply from Maria Paranal, Manager at Windmill House

Thank you so much for your kind comments. We will pass this on to our our team.


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Review from Chris P (Son of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's residence at Windmill House gives us peace of mind that she is not going to have a fall or medical emergency on her own.
She has made friends and particularly enjoyed the festive activities and entertainment.
Staff are attentive and friendly, reassuring us that she is in the right place.

Reply from Maria Paranal, Manager at Windmill House

Thank you so much for your positive feedback, Chris. We will pass these lovely comments on to the whole team.


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Review from G N (Daughter of Resident) published on 29 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is happy and hot content at Windmill House. The staff are caring to dad and my mind is at rest knowing he is being looked after. The activities are great for the residents who wish to partake.

Reply from Maria Paranal, Manager at Windmill House

Thank you for your very kind feedback. We are glad your dad is happy and contented here in the Home. We will pass your positive comments to everyone.


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Review from Chris S (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live overseas so I visited my mum at this care home for the first time in May. It was clean and the staff were very friendly and caring. It is spacious and has many rooms for guests to sit with their loved ones for coffee and a chat. The staff are professional and very helpful. My only complaint is
that when I call to speak to my mum, which I do twice a week, the phone often rings with no answer or the call is disconnected. I last spoke to one of the staff members and she was lovely, patient and very kind, answering all my questions and concerns. Keep up the good work and thank you for all you do for my mum. Bless you all.

Reply from Maria Paranal, Manager at Windmill House

Thank you for your kind feedback. We are really happy that we are able to support your mum. My apologies if there have been issues with you calling the home. Rest assured our telephone lines are working properly. Please call between the hours of 9-5 UK time if possible as our time difference might be a constraint. On weekends when our admin is not in, the team leaders endeavour to answer within three rings, unless they are dealing with an emergency. Please let us know if you have suggestions on how we can best facilitate your calls to your mum and we are happy to help. Maybe we can set a schedule like other families who are overseas do. Again, thank you. We will pass your feedback on to our hardworking team.


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Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Windmill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.642 for Windmill House is calculated as follows: ( (234 Excellents x 5) + (65 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 321 Ratings = 4.642

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windmill House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2023

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (5)

Maria

Maria Paranal

Job Title: Home Manager

Welcome to Windmill House! I have managed a few care homes, was heavily involved in quality and compliance and helped out other managers before joining as the Home Manager of Windmill House. I always believe that caring for the residents is done through a partnership between families and everyone in the care home including the members of the multidisciplinary team. What makes Windmill House special is our commitment to making this a homely environment where visiting the residents is like coming to their own home and seeing friendly faces just like we are all one happy family. My whole team here in Windmill House is exceptional and everyone is willing to go over and beyond. Please feel free to visit our lovely home to see and experience it for yourself!


Ricki

Ricki Lincoln

Job Title: Deputy Manager

Throughout my career in the care sector, I have gained a wealth of practical experience, knowledge, and skills in caring for elderly and vulnerable individuals. My career progression has spanned various roles, beginning as a care assistant and moving up to becoming a care team leader before advancing to the position of Deputy Manager. These roles afforded me a robust foundation in the core tenets of caregiving, including personal care, medication administration, and support with daily living activities. Furthermore, they enabled me to develop my leadership abilities, allowing me to lead, guide, and mentor colleagues to deliver the highest level of care to our residents. 


My experience also encompasses staff training and development, with an emphasis on boosting employee skills and productivity through the resourceful utilisation of available training materials. This leads to better outcomes for our residents, as staff are better equipped to provide specialised care to individuals with diverse health conditions such as Dementia, Parkinson's disease, and other mental health conditions. I have gained an in-depth understanding of the intricacies and specialised skills needed to provide compassionate and person-centred care tailored to individual needs. At Windmill House, I am privileged to be part of a team that shares my values and remains committed to providing a comfortable, safe, and homely space for our residents. Our approach to care enables us to offer exceptional person-centred care, which aligns with my values and motivates me to maintain a consistent standard of care.


Fran

Fran Annis

Job Title: Lifestyle Coordinator

As a Lifestyle Coordinator I have a lot of experience in the field of delivering engaging, stimulating activities. Making sure that the residents are involved in their local community. Getting to know the residents and what they like to do in delivering person-centred activities. We are here to live life to the fullest, and in Windmill House, we make sure our residents and families get the support they need to enhance their health and well-being.


Jayne

Jayne Smith

Job Title: Home Administrator

Joined: 2023

My name is Jayne, and I have worked at Windmill House since July 2023 in the role of Administrator. The home is very welcoming and friendly with a very friendly team to work with and always happy to help if there are worries and concerns.


Simon

Simon

Job Title: Maintenance

Hi, my name is Simon, and I'm the Maintenance Man at Windmill House. I've had the pleasure of working here for many years, starting my journey as a care assistant. Over the years, I've developed a deep connection with the residents and enjoy being part of their daily lives. While my role now focuses on maintenance, I still find great joy in interacting with the residents whenever I can. It's incredibly rewarding to be part of such a caring community, and I take pride in ensuring everything runs smoothly so that everyone feels comfortable and well taken care of.


Frequently Asked Questions about Windmill House

What types of Care is Windmill House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Windmill House provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Windmill House have?

There are 59 Single Rooms.

What are the Facilities & Services at Windmill House?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Windmill House to the centre of Wymondham?

0.3 mile(s) as the crow flies, distance by road may be significantly further.