Windmill House

14 Browick Road, Wymondham NR18 0QW
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9.6 154 Reviews
  • Windmill House, Wymondham
Windmill House is pleasantly located in the Wymondham area of Norfolk, with scenic gardens and countryside surroundings, in order to achieve an environment in which a relaxing retirement can be enjoyed and professional care standards achieved.

The accommodation and staff expertise are both ideal for the requirements of people with a form of dementia, including Alzheimer's, incorporating innovative practices where they may assist with mental health well-being.

There are fifty-seven rooms available in total and carers can be contacted at all hours of the day and night.

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Care Provided by Windmill House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Maria Paranal (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 55+
  • Room Information
    • Single Rooms (59)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Windmill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact Windmill House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Windmill House Reviews (154)

Total of 154, showing 21-40
9.6

Windmill House has a Review Score of 9.6 (9.642) out of 10, based on 28 reviews in the last 2 years. Over all time Windmill House has 154 reviews.

Overall Experience

  • 124
  • 28
  • 1
  • 0
  • 1

Date Published

154
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10
28
126

Review from Elizabeth W (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother receives at Windmill House. I am particularly impressed with the entertainment and activities organised. The residents will certainly never be bored! The food and cleanliness are of a very high standard.

Reply from Maria Paranal, Manager at Windmill House

Thank you so much for your lovely comments. We will pass this to the team. We are glad you are happy with your overall experience.


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Review from A E (Son-in-law of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the home. There is a lovely atmosphere and the staff are warm and caring. The residents are busy all week with activities.

Reply from Maria Paranal, Manager at Windmill House

Thank you so much for your positive feedback. We will pass your comments to our team.


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Review from T S (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were delightful, helpful and cheery. Our family came to celebrate my mother's 90th birthday. The greeting cafe was decorated with bunting and banners and we were presented with a surprise birthday cake all of which was a lovely surprise. We have always been made to feel very welcome during
our visit and I have every confidence in how the staff look after and care for my mother. Her dinner was served while we were with her. it smelled very tasty and looked appetising. Mum was eager to eat it despite having already had cake!

Reply from Maria Paranal, Manager at Windmill House

Thank you so much for your kind words. We aim to deliver the best care to our residents. I'm glad your mom enjoyed her birthday celebrations with everyone in your family present in the Home. I will pass this message to the team who am sure will be happy to hear about your feedback.


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Review from Sue A (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My lovely mum has been at Windmill House for just over a year now. Without doubt, the staff are their biggest asset, they are kind, happy to help, and although busy they always have time to stop and chat with Mum. Mum is settled and happy. Always something going on. Just this week they have had a shopping
experience, a mother and toddler group visit, pamper sessions, outings to the town, a therapy dog visit, and an old-style cinema film show. No two days are the same, no time to feel lonely or bored.
Many thanks to all the staff, Mum is smiling and happy when I see her.

Reply from Maria Paranal, Manager at Windmill House

Thank you for your kind words. This feedback will be passed on to the lovely team. I'm sure they'd love to hear they're being appreciated for their care and commitment.


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Review from Richard H (Friend of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst there are a number of challenging residents, all staff remain friendly and 'on the whole' this is a happy and pleasant care home. The return of the welfare lead has certainly improved the mood of the residents.
The lack of a dedicated staff training room can be annoying to visitors as the refreshment
cafe is used. A schedule of training would help visitors to arrange visits when the cafe is available. The location near the town centre enables accompanied residents to get out and about.

Reply from Maria Paranal, Manager at Windmill House

Thank you so much for your feedback, Richard. We are happy you feel the home is "a happy and pleasant place" as for the schedule of training, we will try our best to plan these things better. The next scheduled training is the 17th of October, we will make sure families are going to be made aware beforehand and allocate a place for you to share precious times with your loved ones.


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Review from A W (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff here are amazing always met with a smile and my mother is beautifully looked after. I couldn't ask for more from everyone. Thank you for all your hard work.

Reply from Maria Paranal, Home Manager at Windmill House

Thank you for your kind words. We endeavour to give all our residents the care and attention they need, if not more. We will pass on the lovely feedback to everyone in the team.


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Review from S A (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As a family we picked Runwood Homes as it seemed well run and had plenty of activities as my mother was very sociable and happy.
We have had many issues as a lack of communication when problems arose it took many times repeating the same request to get the problems resolved but communication now has
got better.
Management has been in such turmoil, there have been several managers, leaving the staff with no proper leadership. One manager who came and stayed only a few weeks seemed perfect for the job and seemed to get things done and made a difference. Carers are kind and considerate and do their best considering the upheaval of these last few months.

Reply from Martha Nhidza, Regional Operations Director at Windmill House

Dear S A,
Firstly, thank you for choosing our home to care for your loved one. Secondly, thank you for bringing the above concerns to our attention. This has been investigated and lessons have been learned and have been shared with staff to help us improve the care, communication, and well-being for our residents. We welcome both negative and positive feedback as this helps us to improve our service.


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Review from Anthony F (Friend of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I organised for four old rugby players to visit a resident who is a a member of our club, I have also visited on four or five other occasions. Our friend is on the dementia unit. On our visit we had lunch with him, which was a great way to engage him. The thoughtfulness and consideration of the staff
was amazing. Our visit was for nearly four hours. As you sit, you watch and see all the staff interacting with residents; they were all kind, gentle, helpful and fully engaged. First-class.

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Review from N P (Daughter of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Appalling failure in the "care" provided for my mother, who died after spending 2 weeks here.
Care plans missing large amounts of information and full of errors. Cut and paste from other residents including those with a different gender.
Please read the latest CQC report for this home before considering
it for a loved one.
Scored 1 star as nothing lower is accepted by this site but I'd give it minus numbers if that was an option.

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Review from R B (Son of Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without hesitation, I would strongly recommend Windmill House. The care given to Mum has been exceptional from all the staff that have looked after her. There is a genuine desire to ensure that Mum is comfortable and content, which she has been. It has been so reassuring for us (my sister, brother and
me) that Mum is in such safe and caring hands and with such lovely staff and residents for company. The facilities and rooms, lounge, dining room, food and activities are first class. We are so pleased we chose Windmill House for Mum.

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Review from M C (Son of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team are energetic and caring. Thank you to all.
My only wish would be for quieter surroundings.
Not everyone is hard of hearing.

Reply from Julie Aldred, Home Manager at Windmill House

Thank you for your wonderful review. We are so pleased to hear your thoughts on our fabulous team and really appreciate all of your feedback on the home! Have a great day.


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Review from W O (Daughter of Resident) published on 27 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say how well the staff looked after and cared for my Dad right up until the very end. The staff were very caring and always happy, a friendly environment. Thank you from me to all the staff. x

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Review from Sara P (Daughter of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions of a clean and well-run home with caring, cheerful staff have been confirmed whilst our mum was residing here. Mum enjoyed the food on offer and was pleased with her room and the view it offered especially watching children pass from the nearby school. Any medical needs were dealt
with promptly with good communication with the family.

Reply from Julie Aldred, Home Manager at Windmill House

Hello Sara. Thank you for your wonderful review. We are happy to hear that you were satisfied with the home and your mother's care. I will make sure to pass on your kind words to the team. Have a great day!


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Review from Hayley H (Friend of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with lots of friendly staff. A joy to visit and see all the residents enjoying themselves and being well looked after.

Reply from Julie Aldred, Home Manager at Windmill House

Hello Hayley. Thank you for your wonderful review. We are happy to hear that you are satisfied with the home and the staff really appreciate your kind words. Have a great day!


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Review from Caroline G (Daughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Windmill House for fourteen months now. The level of care he has received has been great, he's really blossomed here as all his worries have been taken away, as have ours. He's got a new lease of life and he so looks forward to all the activities and visits.

Reply from Julie Aldridge, Home Manager at Windmill House

Thank you for your wonderful comments. We really appreciate the support you give us and your dad is a pleasure to look after.


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Review from Paul Y (Stepson of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff at Windmill House. My stepfather wants for nothing and I have 100% confidence that all his needs are met. Thank you!

Reply from Julie Aldred, Home Manager at Windmill House

Hello Paul, thank you for your wonderful review. We are happy to hear you are satisfied with your stepfather's care. The staff really appreciate your kind words. Have a great day!


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Review from R T (Son of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home was highly recommended to me, both by relatives of residents and medical professionals. I have no complaints with either the facilities, cleanliness or care that has been provided to my mother. There seems to be a loyal, long-standing selection of friendly carers, which to me indicates an
establishment that is to be recommended.

Reply from Julie Aldred, Home Manager at Windmill House

Hello, thank you for the review. We are grateful to hear that we exceeded your expectations and the treatment of our residents are the number one priority. We are happy to hear you are satisfied with your mother's care.


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Review from N L (Friend of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service and care, he is well looked after and always seems happy. He is always telling me the staff are very caring and attentive.

Reply from Julie Aldred, Home Manager at Windmill House

Hello, thank you for your review. Our staff's number one priorities are the care and attention provided to the residents, and we appreciate that you are satisfied with your friend's care. Your feedback greatly enhances how we provide our care and we are grateful.


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Review from Stephen H (Nephew of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a resident since June 2020. Unfortunately, circumstance (Covid) has meant she or visitors have not been able to experience all the good things that Windmill offer. But in my dealings with Windmill, they reflect a very well managed organisation and in a very friendly manner. The care
is second to none.

Reply from Julie Aldred, Home Manager at Windmill House

Hello Stephen, thank you for the thoughtful review. Your feedback greatly enhances the way we perform our care and we are grateful that you are satisfied with your uncle's care.


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Review from M T (Sister of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care they take to keep my sister well cared for is remarkable. The staff are really caring and helpful.

Reply from Julie Aldred, Home Manager at Windmill House

Thank you for your review. We are happy that you and your sister are satisfied with her care. Your comments help us further enhance the care we provide to our residents, and we are appreciative of your feedback.


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Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Windmill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.642 for Windmill House is calculated as follows: ( (234 Excellents x 5) + (65 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 321 Ratings = 4.642

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windmill House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2023

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (5)

Maria

Maria Paranal

Job Title: Home Manager

Welcome to Windmill House! I have managed a few care homes, was heavily involved in quality and compliance and helped out other managers before joining as the Home Manager of Windmill House. I always believe that caring for the residents is done through a partnership between families and everyone in the care home including the members of the multidisciplinary team. What makes Windmill House special is our commitment to making this a homely environment where visiting the residents is like coming to their own home and seeing friendly faces just like we are all one happy family. My whole team here in Windmill House is exceptional and everyone is willing to go over and beyond. Please feel free to visit our lovely home to see and experience it for yourself!


Ricki

Ricki Lincoln

Job Title: Deputy Manager

Throughout my career in the care sector, I have gained a wealth of practical experience, knowledge, and skills in caring for elderly and vulnerable individuals. My career progression has spanned various roles, beginning as a care assistant and moving up to becoming a care team leader before advancing to the position of Deputy Manager. These roles afforded me a robust foundation in the core tenets of caregiving, including personal care, medication administration, and support with daily living activities. Furthermore, they enabled me to develop my leadership abilities, allowing me to lead, guide, and mentor colleagues to deliver the highest level of care to our residents. 


My experience also encompasses staff training and development, with an emphasis on boosting employee skills and productivity through the resourceful utilisation of available training materials. This leads to better outcomes for our residents, as staff are better equipped to provide specialised care to individuals with diverse health conditions such as Dementia, Parkinson's disease, and other mental health conditions. I have gained an in-depth understanding of the intricacies and specialised skills needed to provide compassionate and person-centred care tailored to individual needs. At Windmill House, I am privileged to be part of a team that shares my values and remains committed to providing a comfortable, safe, and homely space for our residents. Our approach to care enables us to offer exceptional person-centred care, which aligns with my values and motivates me to maintain a consistent standard of care.


Fran

Fran Annis

Job Title: Lifestyle Coordinator

As a Lifestyle Coordinator I have a lot of experience in the field of delivering engaging, stimulating activities. Making sure that the residents are involved in their local community. Getting to know the residents and what they like to do in delivering person-centred activities. We are here to live life to the fullest, and in Windmill House, we make sure our residents and families get the support they need to enhance their health and well-being.


Jayne

Jayne Smith

Job Title: Home Administrator

Joined: 2023

My name is Jayne, and I have worked at Windmill House since July 2023 in the role of Administrator. The home is very welcoming and friendly with a very friendly team to work with and always happy to help if there are worries and concerns.


Simon

Simon

Job Title: Maintenance

Hi, my name is Simon, and I'm the Maintenance Man at Windmill House. I've had the pleasure of working here for many years, starting my journey as a care assistant. Over the years, I've developed a deep connection with the residents and enjoy being part of their daily lives. While my role now focuses on maintenance, I still find great joy in interacting with the residents whenever I can. It's incredibly rewarding to be part of such a caring community, and I take pride in ensuring everything runs smoothly so that everyone feels comfortable and well taken care of.