Windmill House

14 Browick Road, Wymondham NR18 0QW
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9.6 154 Reviews
  • Windmill House, Wymondham
Windmill House is pleasantly located in the Wymondham area of Norfolk, with scenic gardens and countryside surroundings, in order to achieve an environment in which a relaxing retirement can be enjoyed and professional care standards achieved.

The accommodation and staff expertise are both ideal for the requirements of people with a form of dementia, including Alzheimer's, incorporating innovative practices where they may assist with mental health well-being.

There are fifty-seven rooms available in total and carers can be contacted at all hours of the day and night.

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Care Provided by Windmill House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Maria Paranal (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 55+
  • Room Information
    • Single Rooms (59)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Windmill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact Windmill House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Windmill House Reviews (154)

Total of 154, showing 101-120
9.6

Windmill House has a Review Score of 9.6 (9.642) out of 10, based on 28 reviews in the last 2 years. Over all time Windmill House has 154 reviews.

Overall Experience

  • 124
  • 28
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Date Published

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Review from P B (Son of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is having very good care from all the staff. All the staff are friendly and professional, from the manager and deputy to the care team.

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Review from Holly B (Regular Volunteer) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have volunteered here for over a year and I have seen nothing but care and dedication from the staff. Each individual is cared for lovingly and a strong sense of community and family is felt across the home. It's always clean in the resident's rooms and in the communal areas and the safety of the
residents is always ensured with the security put in place. All kinds of events are always being put on to entertain the residents and the residents are treated with dignity at all times.

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Review from Ralph R (Husband of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just excellent all round. Can not fault Windmill House.

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Review from Edward S (Regular Volunteer) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having volunteered at the care home since September 2017, I have seen how the carers have handled an array of different situations since joining. I have befriended many residents and feel more than comfortable with the way they are treated. At times when I did not know how best to help a resident, the
carers have been amazing, and I hope when I'm old enough to become a resident, I'm treated half as well as the Windmill House treats their residents.

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Review from I B (Daughter of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheerful staff who together with the activities coordinator, keep the residents mentally stimulated. Always clean and tidy home, where the dignity of residents is paramount. I would have no hesitation in recommending Windmill House to anyone looking for a safe environment for a loved one.

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Review from C J (Son-in-law of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent cleanliness, caring motivated staff with different activities to keep residents mentally stimulated. I would recommend the facilities to anyone looking for somewhere for a relative.

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Review from Ian A (Son of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The building itself is modern and in good repair. It has a coded entry system to the building and the floors within it are very clean and well maintained. The residents are given a choice of food at mealtimes and can eat in their room or the dining room, or the common room. There is entertainment provided
daily and the residents are encouraged to join in. The staff are very compassionate, professional and are trained to deal with dementia residents. Overall I was very happy with the care and attention my mother received in the last three years of her life and would recommend Windmill House to others.

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Review from Philip R (Son-in-law of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very fortunate to have been able to secure a place for my Mum in Law at this home. We have total confidence in the Manager, who has created an excellent team, all of whom are personable, really friendly and treat all of the residents with dignity and respect. I really enjoy visiting the home
to see 'mum' as it has such a nice feel about it and it's nice to interact with some of the other residents. A wide range of activities are run by the activity coordinator who is just so lovely and she clearly cares very much about her work and the people she cares for. Nice and clean rooms and communal areas. To reiterate, all of the staff are just totally fab. Thank you all.

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Review from Keri K (Regular Volunteer) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been lucky enough to be part of the volunteers visiting the care home since Christmas last year. I have enjoyed every visit and joining in with all the activities organised. The care home is extremely friendly and welcoming, the staff there are kind and compassionate. It is clear to me how the
residents at the home enjoy the activities I have been able to be part of. The atmosphere at the home is calm and caring. Each resident at the home is treated with dignity. Overall I really enjoy the time I spend at Windmill House and will continue to visit.

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Review from L C (Daughter of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with mum's experience at Windmill House. Her room is beautiful and it feels like a real home. All the staff are really friendly and take time to listen to us and share mum's care.
Mum is really happy and settled quickly. Her individual needs are taken care of and she is gently
given the guidance and support that she needs.
The range of activities and exciting things to do has amazed us and we are very grateful to all who organise them.

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Review from J M (Niece of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was given very good care during the stay of two years. She experienced poor health and challenging behaviour during this time.
The carers were extremely good as were all the staff.
We really appreciated their kindness and care of us too towards the final few weeks of her life.
Thank you so
much Windmill House.

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Review from Jenny P (Daughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Windmill House are always polite and helpful. My dad has been there for over a year now and his care is always very good, he hasn't had so many falls like he was experiencing in his sheltered housing. The staff are very astute and pick up on any health problems that arise with dad quickly.
I know that dad feels safe and supported. They also do a lot of crafts and well being is thought of too.

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Review from Carol W (Niece of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is extremely important that there is good dialogue and communication between senior management, carers and all staff.
The carers, activities coordinator, domestic, laundry and kitchen staff at Windmill House are excellent.
Their role was professional, caring and supportive to our relation and ourselves,
at a difficult time for everyone.
At Windmill House relatives are encouraged not just to visit, but to involve themselves in functions and entertainment within the home so that a greater bond is achieved. This is welcomed by the team at all levels and roles.
Over six years, my husband and I have immersed ourselves in fundraising, organising and attending coffee mornings, garden parties as well as assisting in the provision of new facilities. By doing so, a greater understanding, awareness and acceptance of the situation is achieved and in turn benefitted our relative.
Our thanks to them all.

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Review from Karen W (Daughter of Resident) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has Alzheimer's and has only been a resident for two weeks but she has settled extremely well. I believe the main reason for this is all the staff, they not only care for her needs but they seem to really care about her as an individual and understand her needs. The home itself is clean and light!
There is always something going on and residents seem happy and relaxed.

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Review from Gwynneth H (Daughter of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Windmill House is a very special place and I feel lucky that my mother lives there. Whilst it is not easy to accept the need for a parent to live in a care home rather than her own home, everyone at Windmill does everything in their power to smooth the way and provide support for both the resident and
the family.
This includes not only the management and care staff as one might hope and expect, but impressively also all the ancillary staff such as cleaners and catering staff (and hairdresser who visits). Everyone seems to share the same aim: to act as a team and maintain a happy, relaxed atmosphere. They treat all the residents as individuals and with respect. This is such a comfort to me and my mother responds very well to it.
I can't speak highly enough of the activities organiser and her volunteers. They provide so many things for the residents to do: this helps the residents' sociability and well being no end. My high scores are genuine and accurately reflect my thoughts.

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Review from L P (Daughter of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following several falls at home, my mother came to Windmill for 2 weeks respite. She stayed for over 2 months and during this period she was warm, well cared for and fed. She made several friends and became part of the family. Mum was offered a place elsewhere where she could be more independent and
left Windmill at the end of November. The staff were all lovely - a special thank you to the manager and another individual, however, ALL staff were kind and caring people. For dementia residents, this home is first class. I have no hesitation in recommending Windmill and thank them all for the help and support to mum and me.

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Review from Elaine H (Relative of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff we met with, are of the highest calibre in terms of knowledge, experience, devotion to residents and interaction with concerned persons such as family members. Cannot speak too highly of the staff both management and all others, even the lady managing the tea trolley really friendly and welcoming.

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Review from Gavin W (Son of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I work away and feel my mother is in very safe hands.

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Review from Wendy H (Wife of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Windmill House for 2 and a half years until his death. Accommodation, cleanliness and personal care was good but the caring of the staff to the residents is outstanding. I cannot praise all the staff enough. Not being able to care for my husband at home, Windmill House was the next
best.

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Review from Sharon V (Daughter of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my Dads care. ALL THE STAFF are extremely caring and professional with my dad. I was very dubious of my dad going into care but the staff have reassured me so much that my dad is cared for, happy and safe. I absolutely feel so much better for my dad and in myself. There is nowhere
else I would rather him be, only Windmill House.

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Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Windmill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.642 for Windmill House is calculated as follows: ( (234 Excellents x 5) + (65 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 321 Ratings = 4.642

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windmill House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2023

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (5)

Maria

Maria Paranal

Job Title: Home Manager

Welcome to Windmill House! I have managed a few care homes, was heavily involved in quality and compliance and helped out other managers before joining as the Home Manager of Windmill House. I always believe that caring for the residents is done through a partnership between families and everyone in the care home including the members of the multidisciplinary team. What makes Windmill House special is our commitment to making this a homely environment where visiting the residents is like coming to their own home and seeing friendly faces just like we are all one happy family. My whole team here in Windmill House is exceptional and everyone is willing to go over and beyond. Please feel free to visit our lovely home to see and experience it for yourself!


Ricki

Ricki Lincoln

Job Title: Deputy Manager

Throughout my career in the care sector, I have gained a wealth of practical experience, knowledge, and skills in caring for elderly and vulnerable individuals. My career progression has spanned various roles, beginning as a care assistant and moving up to becoming a care team leader before advancing to the position of Deputy Manager. These roles afforded me a robust foundation in the core tenets of caregiving, including personal care, medication administration, and support with daily living activities. Furthermore, they enabled me to develop my leadership abilities, allowing me to lead, guide, and mentor colleagues to deliver the highest level of care to our residents. 


My experience also encompasses staff training and development, with an emphasis on boosting employee skills and productivity through the resourceful utilisation of available training materials. This leads to better outcomes for our residents, as staff are better equipped to provide specialised care to individuals with diverse health conditions such as Dementia, Parkinson's disease, and other mental health conditions. I have gained an in-depth understanding of the intricacies and specialised skills needed to provide compassionate and person-centred care tailored to individual needs. At Windmill House, I am privileged to be part of a team that shares my values and remains committed to providing a comfortable, safe, and homely space for our residents. Our approach to care enables us to offer exceptional person-centred care, which aligns with my values and motivates me to maintain a consistent standard of care.


Fran

Fran Annis

Job Title: Lifestyle Coordinator

As a Lifestyle Coordinator I have a lot of experience in the field of delivering engaging, stimulating activities. Making sure that the residents are involved in their local community. Getting to know the residents and what they like to do in delivering person-centred activities. We are here to live life to the fullest, and in Windmill House, we make sure our residents and families get the support they need to enhance their health and well-being.


Jayne

Jayne Smith

Job Title: Home Administrator

Joined: 2023

My name is Jayne, and I have worked at Windmill House since July 2023 in the role of Administrator. The home is very welcoming and friendly with a very friendly team to work with and always happy to help if there are worries and concerns.


Simon

Simon

Job Title: Maintenance

Hi, my name is Simon, and I'm the Maintenance Man at Windmill House. I've had the pleasure of working here for many years, starting my journey as a care assistant. Over the years, I've developed a deep connection with the residents and enjoy being part of their daily lives. While my role now focuses on maintenance, I still find great joy in interacting with the residents whenever I can. It's incredibly rewarding to be part of such a caring community, and I take pride in ensuring everything runs smoothly so that everyone feels comfortable and well taken care of.