Windmill House

14 Browick Road, Wymondham NR18 0QW
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9.6 154 Reviews
  • Windmill House, Wymondham
Windmill House is pleasantly located in the Wymondham area of Norfolk, with scenic gardens and countryside surroundings, in order to achieve an environment in which a relaxing retirement can be enjoyed and professional care standards achieved.

The accommodation and staff expertise are both ideal for the requirements of people with a form of dementia, including Alzheimer's, incorporating innovative practices where they may assist with mental health well-being.

There are fifty-seven rooms available in total and carers can be contacted at all hours of the day and night.

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Care Provided by Windmill House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 59 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Maria Paranal (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 55+
  • Room Information
    • Single Rooms (59)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Windmill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact Windmill House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Windmill House Reviews (154)

Total of 154, showing 121-140
9.6

Windmill House has a Review Score of 9.6 (9.642) out of 10, based on 28 reviews in the last 2 years. Over all time Windmill House has 154 reviews.

Overall Experience

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  • 28
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Date Published

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Review from N F (Granddaughter of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Grandad seems very happy with his care and the environment.

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Review from Jo S (Daughter of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are extremely caring. On occasion as with all care homes staffing can be a challenge. In the time my relative has been a resident, there have been two issues.
1/ Another resident getting physical - I was notified immediately and appropriate action was taken.
2/ Weeing on the bedroom floor
- daily cleaning and when the problem became worse after a discussion a nice laminate floor was laid to make cleaning easier and prevent odour.

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Review from G H (Niece of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been made to feel very welcome by all the staff everytime we visit. They are very friendly and obliging. The cafe was set out for us with Happy Birthday banners when we visited on the day of my Aunts birthday, it made her 90th Birthday very special. Nothing is too much trouble for the staff.
My Aunt enjoys the activities especially the singing. The food must be good as she often has a second helping and eats everything they provide.

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Review from D B (Friend of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found Windmill House to be light and very pleasant. The staff are very polite and show care and kindness whenever I have been. They have a good range of activities for their residents and overall seem friendly and helpful.

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Review from Kirsty B (Daughter of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received whilst at Windmill House was excellent, I could not have wished for more. She was always treated with respect and understanding, always clean and the staff were wonderful. I would highly recommend Windmill House - a great team and a lovely environment.

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Review from Kay S (Daughter of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care is exemplary. My mum is so strong and healthy, she looks and feels better than she has for years. The staff are really patient and caring. I feel genuinely welcome when I visit also.
The environment is lovely, with lots of different social spaces and lots of outside space too.
The activities coordinator takes time to find out about residents and include them in activities.

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Review from Viv M (Daughter-in-law of Resident) published on 11 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has settled well into her new surroundings at Windmill House. She feels safe and enjoys the varied activities provided by the excellent staff.
She was very pleased with herself after baking Bakewell Tarts yesterday, she has not managed to bake herself for several years. The achievement
was lovely to see. It clearly boosted her self-esteem.

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Review from Denise S (Daughter of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Windmill House for respite and stayed for 4 weeks. This home has the most caring staff and manager. They have done everything they could do for Dad and assisting the family.

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Review from P T (Son of Resident) published on 27 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

She seems to be well looked after and happy. She is warm, happy and secure.

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Review from J B (Daughter of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother, who has dementia was brought to Windmill House in late July 2017. I had been caring for my mother until then but found it very hard. The staff at Windmill House are very kind, caring and attentive towards my mother and much to my surprise she has joined in lots of the activities on offer.
I have always been made welcome too.

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Review from Aileen M (Respite Resident) assisted by family/friend published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely marvellous to me, so caring.
I did not want to come here but I have enjoyed every minute.
Always been patient.
Staff, all of you are wonderful - I want to go home but you have all been marvellous.

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Review from G W (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted to Windmill House for respite care as mum was not able to cope with disturbed nights.
I was amazed at the friendly professional staff from the start. Thought it might be different for respite, but clearly not. Dad is now a permanent resident and we are so happy we have found such care
for not only dad but us (the family) too.
In fact, I have already recommended.

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Review from Carol S (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A place was found for my mother at Windmill House for emergency respite care, following several falls at her flat, her health was deteriorating quickly. I visited the home and was given a full tour. I was impressed with the facilities and cleanliness. All my questions and worries were addressed by the
staff and the move was handled efficiently. I found the atmosphere very friendly and welcoming. The staff are charming and deal with situations that arise in a calm and caring fashion. My mother has settled very quickly and has stated that the staff can't do enough for her. I hope that this will be a permanent home.

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Review from Susan H (Daughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Windmill House in Wynmondham. My mother-in-law is very happy here. The home is clean and the food looks good. The staff are always very nice. My mother-in-law enjoys all of the activities arranged by the activities lady.

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Review from J P (Daughter of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was very helpful accepting Dad into the home at very short notice from being discharged from hospital. Staff are very accommodating making sure Dad settled in. There is always someone to speak to. Staff all very friendly. It's very modern yet has lots of memories from the past around the home.

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Review from Michelle M (Daughter of Resident) published on 14 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to the Windmill Care home on the 27/2/2016. He suffered from dementia and it took a while for him to settle in but with the kindness and care of the staff, this did not take too long.
On the 1/4/16, my mother was diagnosed with terminal cancer, from visiting every day and being made
welcome to have lunch with dad, her visiting had to take place around her chemotherapy. The support and care given by The Windmill Care Home was amazing and very comforting.
My mother passed away on the 21/6/16 and again, our family and my father were supported with care and compassion. The care team manager cared for my father as if he was a member of her family until he passed away on the 30/10/16.

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Review from Dawn W (Daughter of Resident) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been here for approx 18 months. I have found his carers and all staff to be exceptional. The place is always clean and well presented. A calm and relaxing place for residents and visitors. All cope extremely well under difficult circumstances. Emergencies are dealt with promptly and efficiently.
Highly recommended.

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Review from D P (Daughter of Resident) published on 14 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly/caring and helpful. The activities programme led by an amazing lady is always stimulating and varied.
Coffee mornings are always a treat to meet the other relatives.
When mums relatives from Belgium phone all the staff are very helpful in getting the phone to her etc.

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Review from Stephen T (Son of Resident) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After five happy years at Windmill House, my father's care in his final days is second to none in this home. The staff are very attentive and trained in dementia care. I could not have wished for a better place for him to be.

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Review from Christopher B (Nephew of Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I as a visitor was made very welcome. Very nice staff. Nice clean rooms. Residents well looked after.

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Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Windmill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.642 for Windmill House is calculated as follows: ( (234 Excellents x 5) + (65 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 321 Ratings = 4.642

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Windmill House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2023

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (5)

Maria

Maria Paranal

Job Title: Home Manager

Welcome to Windmill House! I have managed a few care homes, was heavily involved in quality and compliance and helped out other managers before joining as the Home Manager of Windmill House. I always believe that caring for the residents is done through a partnership between families and everyone in the care home including the members of the multidisciplinary team. What makes Windmill House special is our commitment to making this a homely environment where visiting the residents is like coming to their own home and seeing friendly faces just like we are all one happy family. My whole team here in Windmill House is exceptional and everyone is willing to go over and beyond. Please feel free to visit our lovely home to see and experience it for yourself!


Ricki

Ricki Lincoln

Job Title: Deputy Manager

Throughout my career in the care sector, I have gained a wealth of practical experience, knowledge, and skills in caring for elderly and vulnerable individuals. My career progression has spanned various roles, beginning as a care assistant and moving up to becoming a care team leader before advancing to the position of Deputy Manager. These roles afforded me a robust foundation in the core tenets of caregiving, including personal care, medication administration, and support with daily living activities. Furthermore, they enabled me to develop my leadership abilities, allowing me to lead, guide, and mentor colleagues to deliver the highest level of care to our residents. 


My experience also encompasses staff training and development, with an emphasis on boosting employee skills and productivity through the resourceful utilisation of available training materials. This leads to better outcomes for our residents, as staff are better equipped to provide specialised care to individuals with diverse health conditions such as Dementia, Parkinson's disease, and other mental health conditions. I have gained an in-depth understanding of the intricacies and specialised skills needed to provide compassionate and person-centred care tailored to individual needs. At Windmill House, I am privileged to be part of a team that shares my values and remains committed to providing a comfortable, safe, and homely space for our residents. Our approach to care enables us to offer exceptional person-centred care, which aligns with my values and motivates me to maintain a consistent standard of care.


Fran

Fran Annis

Job Title: Lifestyle Coordinator

As a Lifestyle Coordinator I have a lot of experience in the field of delivering engaging, stimulating activities. Making sure that the residents are involved in their local community. Getting to know the residents and what they like to do in delivering person-centred activities. We are here to live life to the fullest, and in Windmill House, we make sure our residents and families get the support they need to enhance their health and well-being.


Jayne

Jayne Smith

Job Title: Home Administrator

Joined: 2023

My name is Jayne, and I have worked at Windmill House since July 2023 in the role of Administrator. The home is very welcoming and friendly with a very friendly team to work with and always happy to help if there are worries and concerns.


Simon

Simon

Job Title: Maintenance

Hi, my name is Simon, and I'm the Maintenance Man at Windmill House. I've had the pleasure of working here for many years, starting my journey as a care assistant. Over the years, I've developed a deep connection with the residents and enjoy being part of their daily lives. While my role now focuses on maintenance, I still find great joy in interacting with the residents whenever I can. It's incredibly rewarding to be part of such a caring community, and I take pride in ensuring everything runs smoothly so that everyone feels comfortable and well taken care of.