Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Windmill House has a Review Score of 9.6 (9.642) out of 10, based on 28 reviews in the last 2 years. Over all time Windmill House has 154 reviews.
Review from Christine B (Daughter of Resident) published on 25 July 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Value for Money
Review from Lorri (Daughter of Resident) published on 25 July 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Lesley B (Daughter of Resident) published on 20 July 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from Sharon A (Daughter of Resident) published on 12 July 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Other professionals are called in as necessary. Families are welcomed
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Review from Sharon S (Niece of Resident) published on 12 July 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Natalie C (Granddaughter of Resident) published on 18 May 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Teresa B (Daughter of Resident) published on 10 May 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Care / Support
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Review from J E B (Regular Volunteer) published on 10 May 2016
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Overall Experience
4.0 out of 5
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Review from Monica A (Cousin of Resident) published on 27 April 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Chris F (Son-in-law of Resident) published on 18 April 2016
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Overall Experience
4.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Cirio S (Resident) published on 18 April 2016
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Overall Experience
4.0 out of 5
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Care / Support
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Treated with Dignity
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Review from M L (Son of Resident) published on 15 April 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Review from John H (Son of Resident) published on 22 February 2016
Submitted via Website •
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Yvonne C (Daughter-in-law of Resident) published on 3 February 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Safety / Security
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Value for Money
The Review Score of 9.6 (9.642) out of 10 for Windmill House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.642 for Windmill House is calculated as follows: ( (234 Excellents x 5) + (65 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 321 Ratings = 4.642
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Windmill House is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Aug 2023
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Welcome to Windmill House! I have managed a few care homes, was heavily involved in quality and compliance and helped out other managers before joining as the Home Manager of Windmill House. I always believe that caring for the residents is done through a partnership between families and everyone in the care home including the members of the multidisciplinary team. What makes Windmill House special is our commitment to making this a homely environment where visiting the residents is like coming to their own home and seeing friendly faces just like we are all one happy family. My whole team here in Windmill House is exceptional and everyone is willing to go over and beyond. Please feel free to visit our lovely home to see and experience it for yourself!
Job Title: Deputy Manager
Throughout my career in the care sector, I have gained a wealth of practical experience, knowledge, and skills in caring for elderly and vulnerable individuals. My career progression has spanned various roles, beginning as a care assistant and moving up to becoming a care team leader before advancing to the position of Deputy Manager. These roles afforded me a robust foundation in the core tenets of caregiving, including personal care, medication administration, and support with daily living activities. Furthermore, they enabled me to develop my leadership abilities, allowing me to lead, guide, and mentor colleagues to deliver the highest level of care to our residents.
My experience also encompasses staff training and development, with an emphasis on boosting employee skills and productivity through the resourceful utilisation of available training materials. This leads to better outcomes for our residents, as staff are better equipped to provide specialised care to individuals with diverse health conditions such as Dementia, Parkinson's disease, and other mental health conditions. I have gained an in-depth understanding of the intricacies and specialised skills needed to provide compassionate and person-centred care tailored to individual needs. At Windmill House, I am privileged to be part of a team that shares my values and remains committed to providing a comfortable, safe, and homely space for our residents. Our approach to care enables us to offer exceptional person-centred care, which aligns with my values and motivates me to maintain a consistent standard of care.
Job Title: Lifestyle Coordinator
As a Lifestyle Coordinator I have a lot of experience in the field of delivering engaging, stimulating activities. Making sure that the residents are involved in their local community. Getting to know the residents and what they like to do in delivering person-centred activities. We are here to live life to the fullest, and in Windmill House, we make sure our residents and families get the support they need to enhance their health and well-being.
Job Title: Home Administrator
Joined: 2023
My name is Jayne, and I have worked at Windmill House since July 2023 in the role of Administrator. The home is very welcoming and friendly with a very friendly team to work with and always happy to help if there are worries and concerns.
Job Title: Maintenance
Hi, my name is Simon, and I'm the Maintenance Man at Windmill House. I've had the pleasure of working here for many years, starting my journey as a care assistant. Over the years, I've developed a deep connection with the residents and enjoy being part of their daily lives. While my role now focuses on maintenance, I still find great joy in interacting with the residents whenever I can. It's incredibly rewarding to be part of such a caring community, and I take pride in ensuring everything runs smoothly so that everyone feels comfortable and well taken care of.
