Waterfield House

Grays Close, Hadleigh, Ipswich IP7 6AG
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8.7 55 Reviews
  • Waterfield House, Ipswich
Waterfield House is a modern, well-established care home situated in the market town of Hadleigh. Situated in a quiet cul-de-sac, the bright and spacious residence offers professional care for a range of needs including specialist provision for those living with dementia or requiring palliative care.

Staff create a homely environment and the superior level of accommodation features attractively-decorated and beautifully furnished individual bedrooms, which residents are free to personalise with their own items, complete with en-suite bathrooms and pleasant views.

Assisted Living Accommodation

Waterfield House also has assisted living accommodation. Their first & second floors consist of seven self-contained suites, small apartments designed for assisted living for those considering a move into a care home whilst maintaining their independence. Each suite has a furnished, open plan bedroom, lounge, kitchenette and en-suite wet room. All laundry and meals can be accommodated for and you will be safe in the knowledge that staff will be present 24 hours a day.

Waterfield House also boasts comfortable communal lounge areas where individuals can relax and socialise. Staff are also proud to have a dedicated area for dementia care, designed to enable residents to maintain their independence in a protected environment. Being completely access friendly, residents of all mobility levels including wheelchair users, can feel confident of being able to enjoy the freedom to go where they like in safety.

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Care Provided by Waterfield House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sue Marie Smith (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Waterfield House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact Waterfield House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Waterfield House Reviews (55)

Total of 55, showing 1-20
8.7

Waterfield House has a Review Score of 8.7 (8.710) out of 10, based on 8 reviews in the last 2 years. Over all time Waterfield House has 55 reviews.

Overall Experience

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Date Published

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Review from Tina C (Daughter of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After suffering a stroke and spending 7 weeks in hospital my 92-year-old father came to reside at Waterfield House. Unfortunately his stay was to be far shorter than we had anticipated, however, for the short period of his stay he was always treated with kindness, courtesy and compassion. The carers
were unfailingly helpful and considerate to Dad's needs. Had Dad been more able I'm sure he would have enjoyed and participated in the various activities on offer, my sister and I were impressed with the activity team who always seemed to be organising something for the residents.

Reply from Allison Squires, Home Manager at Waterfield House

Thank you for your kind words, I will share with the team. It is a shame we only had your Dad with us for a short time.


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Review from Janice C (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum was at Waterfield House for a year and eight months until she sadly passed away in July. The care my mum received was amazing. All the staff are so dedicated and caring and looked after my mum so well. The staff are all friendly and do such an amazing job. The atmosphere in the care home
is excellent, all the staff are very welcoming. Thank you so much Waterfield House staff for your true dedication.

Reply from Allison Squires Squires, Home Manager at Waterfield House

Thank you for your kind words, it was an honour to care for your mum, I will share this with the Waterfield team.


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Review from C W (Daughter of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has been at Waterfield House for 2 years now and overall I’ve been very happy. But over the last 6 months, I feel something has gone wrong and feel quite frustrated and let down! The decor upstairs is very poor and in my opinion, is not Dementia friendly! I feel the home is very short staffed
and the staff are pushed to their limits. I visit my mum every other day and if I didn’t go, I know for sure that she wouldn’t be eaten probably! As there is never enough staff to sit and encourage mum to eat. And her personal needs are not always met, and on many occasions, I’ve had to deal with it myself.
There is nowhere upstairs that I feel is a nice place to sit with mum to have a chat and cuppa. I always take mum downstairs to the cafe, but sometimes that’s not always possible as activities are taking place. In my personal view, some parts of the upstairs feel like it’s God's waiting room!

Reply from Amanda Thackery, Home Manager at Waterfield House

Thank you for the feedback, we will look into your suggestions and staffing is reviewed daily.


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Review from A C (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are residents in a flat in Waterfield House. They both have complex needs. They are extremely well looked after, carers are kind, supportive and helpful. Their flat and Waterfield House are kept clean on a daily basis and the garden is always looked after and is an appealing place to
sit on warm days. Activities are inclusive and well run with residents enjoying them. Senior staff and managers are informed, always approachable and put themselves out to liaise with relatives and residents.

Reply from Amanda Thackery, Home Manager at Waterfield House

Thank you for your lovely feedback regarding the care and environment at Waterfield House, we strive to ensure our residents' needs are met and will share your compliments with the team.


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Review from Sara M (Daughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I'm happy with my Mum's care - the staff are kind and caring. However, I feel that there may be a shortage of staff at present. I feel Mum's dignity is compromised when I see her in the sitting room with food all down her front; the simple act of putting an apron/ bib on her would solve the
problem. This has already been raised with staff.

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Review from David B (Son of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only recently gone into Waterfield House, with a view to remaining for as long as possible. On our first visit, we were met by the Customer Relations Manager, who immediately made us feel very welcome and relaxed. We had a leisurely tour of the home, so nice not to have been rushed around.
All our queries/worries were well explained and we were introduced to various staff that were on duty that day. I have since been (unannounced) to visit my mother, she looked very well, her clothes clean and had even seen the hairdresser. Her room was immaculately clean and tidy. Waterfield House is a lovely modern, airy home and nothing seems too much for any of the staff, no matter what you request. I feel very pleased that my mother is in such a caring home.

Reply from Lindsey Fletcher, Customer Relationship Manager at Waterfield House

Thank you so much from all of us at Waterfield House for your amazing review. You have put into words exactly what we have to offer to all residents, family, relatives and friends who visit and what we provide to prospective residents who may be thinking about coming to Waterfield House Care Home for care in the future.


Mum has settled well in Waterfield House, making new friends, and building relationships with the staff and we as a team always go above and beyond to make sure all our residents receive the best care.
Thank you again for your kind words.


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Review from Linda W (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been living in Waterfield House for over 5 years and is very happy there. Mum hasn't been well lately and it is really nice to see how caring all of the staff are. Nothing is too much trouble for them. They are always approachable and genuinely seem to care. As a family, we are really pleased
with the care given at Waterfield and would thoroughly recommend it.

Reply from Lindsey Fletcher, Customer Relationship Manager at Waterfield House

Thank you so much for your kind words and for taking the time to complete a review for us, it really is appreciated. We are so glad that you and your mum chose us to be her home all those years ago. She is a wonderful lady and we are so lucky to be able to care for her for all those years and continue to do so now. I'll be sure to pass your kind words on to the team.


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Review from R H (Son of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all areas.
Staff very friendly.
Nothing is too much trouble.
The home is very clean (no smells at all).
Food is varied and plenty of it.

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Review from Carole G (Daughter of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Waterfield House from 2015 until she died aged a hundred in January 2023. Throughout those years she was well cared for and every time anyone from our family visited we were always made to feel very welcome. I used to visit every week so got to know the regular staff well.
They were always very approachable and helpful. The care and attention they gave to my mother, who was not mobile and suffered from vascular dementia, was excellent. Whenever she was unwell they quickly contacted the local health centre for advice or arranged a visit from a medical professional. Our family has no hesitation in recommending Waterfield House as a place where your loved one will be well cared for and would like to thank all the staff for keeping our mother happy and comfortable.

Reply from Amanda Thackery, Home Manager at Waterfield House

Hi Carole,
Thank you for your lovely comments and feedback. It was a pleasure to care for your mother. We will be sure to pass your kind words on to the wider team.
Kind regards.


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Review from Julia M (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

More than happy with the current situation for my mother. Food is to her liking. She has formed several friendships and they all seem happy. Friendly environment and a happy atmosphere and lots of activities.

Reply from Amanda Thackery, Home Manager at Waterfield House

Hi Julia,
We’re so happy to hear that your mother has settled in. We work hard to provide a positive and friendly environment for our residents and we’re glad to see that feels happy in her new home.
Kindest regards,


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Review from Lesley W (Daughter of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into Waterfield House Care Home in October 2021 my mother has had a new lease of life.
Despite her difficulties with motor skills and communication at times (she has Anomic dysphasia) she loves being there and involves herself in the fantastic activities that have stimulated her. She
is happy, well looked after and cared for. Waterfield House has a lovely atmosphere throughout.

Reply from Amanda Thackery, Home Manager at Waterfield House

Hi Lesley,
It is so lovely to hear that your mum enjoys her time at Waterfield House. We strive to provide our residents with an active and stimulating environment, and I'm happy to hear that we are meeting her needs.
Kind regards


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Review from Robert R (Son of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Managers and all staff are helpful and caring.
The building and facilities are good.
There are not enough care staff and they are not paid enough. Staff retention seems to be decreasing. This is causing my mother stress. She is meeting agency staff that she has never seen before.
She said to
me yesterday, 'I feel like just a number'.
I appreciate and confirm that the care home managers and staff are doing the very best that they can but wish that the company would put more financial investment into staff numbers and retention.

Reply from Amanda Thackery, Home Manager at Waterfield House

Thank you for your valuable feedback. It truly is a pleasure to care for your mother. We will be sure to pass this on.
Kind regards,
Amanda


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Review from I J (Son of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are professional, caring, attentive and comforting. My father suffers from advanced dementia but they are always there for him to support him and give that reassurance. The senior staff are also very understanding, but the carers are absolute stars.

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Review from Kay C (Friend of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team run a very efficient and caring home. They are friendly and always ready to help. My friend is happy and well looked after. Food is plentiful and imaginative and there is a nice atmosphere throughout Waterfield House.

Reply from Amanda Thackery, Home Manager at Waterfield House

Thank you for your lovely review Kay. Your feedback is crucial to us, to enable us as a team to reflect and learn and ensure the care for your loved one is that of a high standard at all times. All reviews will be shared and cascaded to the team. Have a great day!


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Review from Gerald D (Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I value the help and support of the home in my predicament. I hope to come in here at regular intervals until I sell my house.

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Review from Maria V (Daughter of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy.
Good care.
Nice staff.

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Review from Amy H (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and carers at Waterfield House have been amazing. My mother was only in the home a short while before she passed away, but the staff treated her with dignity and respect. They were so caring towards her and supported her with all her needs. I couldn't have asked for better care for my mother.
The staff also showed me and my sister the same support through this very difficult time.

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Review from T C (Daughter of Resident) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum joined the home in October last year.
After initially being distressed she soon and now considers it her home.
That's down to the friendly caring staff. Nothing is too much trouble.
Mum has made many new friends.
Thank you.

Reply from Amanda Thackery, Home Manager at Waterfield House

Hello, thanks so much for your review. We are so grateful to hear you and your mother are pleased with the transition to our care, and for how happy you are with the friendliness and care of our team. Thanks again for the positive feedback.


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Review from Jonathan R (Son of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has told me more than once that all the staff with whom he comes into contact are friendly and considerate and generally have time for at least a few moments to chat. When or if I have a need to discuss any matters of potential concern at any time, a member of the management team is always
available to discuss and or implement any action needed. The one area of potential (relatively minor) improvement might be to proactively feedback any specific feedback from discussions; I sometimes feel I have to ask if something specific has been attended to. This is a very minor point - in most respects the management team is excellent.

Reply from Amanda Thackery, Home Manager at Waterfield House

Thank you for submitting a review for Waterfield House, your feedback is crucial to us to enable us as a team to reflect and learn and ensure the care for your loved one is that of a high standard at all times, all reviews will be shared and cascaded to the team.


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Review from Beverley L (Daughter of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother arrived at Waterfield House on February 2021 as she could no longer cope in her own home due to her lack of mobility and increasing falls. She was very frail and in a lot of pain due to arthritis of the spine and very anxious. Since she has been with you, she has gained much more mobility
and has had a new lease of life meeting new friends and care staff. A comfortable room and plenty of care has reduced her anxiety levels and also helped to alleviate a lot of the pain. I feel that I have also been kept informed when necessary to do so.

Reply from Amanda Thackery, Home Manager at Waterfield House

Thank you for submitting a review for Waterfield House, we appreciate all feedback and strive to improve standards of care in our home.


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Current Review Score: 8.7 (8.710)

Overview of Review Score

The Review Score of 8.7 (8.710) out of 10 for Waterfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.549 for Waterfield House is calculated as follows: ( (64 Excellents x 5) + (17 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 91 Ratings = 4.549

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.161 Points relating to the number of positive Reviews for Waterfield House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 7 Positive Reviews ÷ 15.2 = 0.461

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (6)

Mila

Mila S.Beales

Job Title: Deputy Manager

Joined: 2019

Hi, I'm Mila! I have been proudly serving as Deputy Manager at Waterfield House for 5 years and 3 months. I am passionate about working collaboratively with staff, residents, relatives, GPs, district nurses, and other professionals to ensure the best care and support for everyone.


I’m proud to have achieved a Level 3 qualification in Adult Care Work with merit, and I love bringing energy and positivity to my role—especially through silly dancing and singing, which always lightens the mood!


In my free time, I enjoy connecting with nature on walks, as well as dancing and singing to my heart's content.


Duncan

Duncan McKelvie

Job Title: Clinical Lead

Hi, I'm Duncan! As the Clinical Lead at Waterfield House, I appreciate the stability of regular hours after years of working shifts. This role allows me to focus on delivering quality care while maintaining a balanced lifestyle.


In my spare time, I have a passion for reading and skiing, which let me unwind and stay active. I’m also a thrill-seeker who loves roller coasters—there’s nothing quite like the rush of a great ride!


Sathian

Sathian

Job Title: Maintenance

Joined: 2018

Hi, I'm Sathian! I have proudly served as the Maintenance Man at Waterfield House for the past seven years, and I’ll be celebrating this milestone on January 31, 2025. I have a deep passion for repair and maintenance work, and I love exploring new techniques and tools to enhance my skills.


One of the most rewarding parts of my role is interacting with the residents—I enjoy our conversations and the sense of community they bring.


Outside of work, I like to unwind with movies and music, two of my favourite pastimes. They keep me inspired and relaxed, much like my work at Waterfield House.


Mandy

Mandy Gooding

Job Title: Home Administrator

Joined: 2021

Hi, I'm Mandy! I have been the Home Administrator at Waterfield House for three wonderful years. I truly enjoy meeting the public, including residents' relatives, and spending time with the residents themselves.


I believe in keeping life light-hearted and finding joy in every day. Outside of work, I stay active by running, going to the gym, and walking. When I’m looking to relax, you’ll often find me diving into a good book.


Bonnie

Bonnie Woods

Job Title: Head Housekeeper

Joined: 2014

My role is the head housekeeper. I make sure the environment is clean and well-presented. I have been with Runwood for 10 years. I have received Dignity Star of the Month several times and won an award for best-dressed showroom. A fun fact about me is I was the new year baby for 1988 I was in the paper and my mum received a ring from the local jewellery store which I now own. What I like best about my role is the satisfaction of a well-presented home and making it comfortable and homely for the residents and families visiting.


My main hobby is walking, I have completed all the highest peaks in England among many other smaller ones.


Christina

Christina Fanthome

Job Title: Housekeeper

Joined: 2022

Hi, I'm Christina, but most people call me Chrissie! I’ve been the Housekeeper at Waterfield House for 2 years, and I absolutely love spending time with the residents—it’s the best part of my day.


At 70 years young, I take great pride in getting up at 5 am and starting my day with purpose—a real achievement that keeps me energised and motivated.


In my free time, I enjoy walking, baking delicious treats, and taking holidays to explore new places and create cherished memories.


Frequently Asked Questions about Waterfield House

What types of Care is Waterfield House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Waterfield House provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Waterfield House have?

There are 76 Single Rooms.

What are the Facilities & Services at Waterfield House?

Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Waterfield House to the centre of Ipswich?

7.9 mile(s) as the crow flies, distance by road may be significantly further.