Waterfield House

Grays Close, Hadleigh, Ipswich IP7 6AG
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8.7 55 Reviews
  • Waterfield House, Ipswich
Waterfield House is a modern, well-established care home situated in the market town of Hadleigh. Situated in a quiet cul-de-sac, the bright and spacious residence offers professional care for a range of needs including specialist provision for those living with dementia or requiring palliative care.

Staff create a homely environment and the superior level of accommodation features attractively-decorated and beautifully furnished individual bedrooms, which residents are free to personalise with their own items, complete with en-suite bathrooms and pleasant views.

Assisted Living Accommodation

Waterfield House also has assisted living accommodation. Their first & second floors consist of seven self-contained suites, small apartments designed for assisted living for those considering a move into a care home whilst maintaining their independence. Each suite has a furnished, open plan bedroom, lounge, kitchenette and en-suite wet room. All laundry and meals can be accommodated for and you will be safe in the knowledge that staff will be present 24 hours a day.

Waterfield House also boasts comfortable communal lounge areas where individuals can relax and socialise. Staff are also proud to have a dedicated area for dementia care, designed to enable residents to maintain their independence in a protected environment. Being completely access friendly, residents of all mobility levels including wheelchair users, can feel confident of being able to enjoy the freedom to go where they like in safety.

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Care Provided by Waterfield House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sue Marie Smith (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Waterfield House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact Waterfield House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Waterfield House Reviews (55)

Total of 55, showing 21-40
8.7

Waterfield House has a Review Score of 8.7 (8.710) out of 10, based on 8 reviews in the last 2 years. Over all time Waterfield House has 55 reviews.

Overall Experience

  • 35
  • 16
  • 4
  • 0
  • 0

Date Published

55
2
2
8
47

Review from Nick M (Son of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems very settled and the staff have been great with her and very helpful with us.
Mum always has a smile on her face which gives us the confidence that she is very happy being here. Highly recommend.

Reply from Amanda Thackery, Home Manager at Waterfield House

Hello Nick, we are really grateful to hear how happy you are with your mother's care. Thank you for your review, it greatly illustrates how we can enhance our care.


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Review from Anne W (Daughter of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was my first experience of a temporary residential home for my mum. I was overwhelmed and indeed humbled by the care given by all the staff. I never experienced staff getting angry or short-tempered with any resident, and the kindness shown to Mum was exemplary. Her short stay turned into a much
longer one but I have peace of mind whilst she was there.

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Review from Laura H (Daughter of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Waterfield House enough. The staff are extremely professional, friendly and genuinely concerned about the welfare of all their residents. They’ve consistently gone over and above to help Mum, during her stay and have also helped me adjust to having my mum in a care setting.

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Review from Carol W (Daughter of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in your care for 2 years and in that time she was happy, well cared for and treated with love and affection. This also gave me peace of mind knowing that she was in good hands. Thank you so much.

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Review from J W (Husband of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We always found the staffing friendly, caring and welcoming. All residents are treated with dignity.

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Review from N B (Wife of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My knowledge of the interior of the home is limited as my husband became a resident during the lockdown and I have been unable to go inside. My husband is happy there, the staff are very good and there are organised activities, which keep him occupied some of the time. The ratings I have given should
read in the context that we have been unable to enter Waterfield House since my husband became a resident. Once the lockdown is over and I am able to visit, hopefully, my ratings will be higher still.

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Review from Sarah D (Daughter of Resident) published on 16 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience was good. Mum settled down quite quickly when she moved in. The staff encouraged her to take up drawing again and helped her to find some purpose to her day. Mum had said on many occasions, that she was happy to stay at Waterfield House and hoped she would not have to leave. Mum experienced
a lot of kindness at Waterfield House and enjoyed meeting other residents. The staff made her feel like she belonged there.

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Review from Linda L (Niece of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had 9 years experience with first my mother, then my aunt joining her and finally this week with my aunt dying, finally my connection with the home is broken. We have never had anything but praise for the caring staff. The home is clean and tidy and there has never been any smells you get in
some homes. The food and facilities are very good. An excellent choice for anybody wanting a home for their relative.

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Review from L B (Daughter of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a close family, we all feel welcomed when we visit. The facilities are clean and lovely. All the staff are so friendly and kind to my mother and the family. Would highly recommend.

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Review from Michael P (Partner of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Up until the lockdown (11th March 2020), I visited Waterfield at least three times weekly, from April/May 2019, generally from 4 pm to 7 pm. Over this period of time, one gets to know how things work and I am very content and happy that my dearest is in such good care overall. The lockdown has been
very painful, tearfully so, but I thank all the staff - everyone - at Waterfield House for their dedication and continued loving care.
ps Someone there cooks some very nice pastries.

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Review from R H (Grandson of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home opened recently after nearly 3 months of lockdown. I visited my granddad this weekend and he was well looked after. He looked amazing. We are ever so grateful to Waterfield House. No Coronavirus was reported there, all credit to the hard work of the staff and the management team. Thank you
for all your sacrifice and commitment to keep granddad safe.

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Review from Felicity T (Granddaughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather was admitted last January to Waterfield House after a lot of prompting and encouragement from the family. I couldn't believe my eyes when I visited him last week. The home is now opening to garden visit and grandad is really happy there. He said his wife should also come and live there
with him! He said the place is safe and that the staff check his temperature every day and get medical help for him in an event for minor issues. It was a good visit and we left with a profound peace of heart. Waterfield House is a beautiful place.

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Review from Lucinda B (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 11 months in Waterfield House with Alzheimer’s. She was treated throughout with the utmost kindness and respect. She was not the easiest of patients and even when her behaviour was at its most challenging she was met with unflappable and unfailing kindness. The staff showed extraordinary
levels of care as her life reached its end, for which her family will be forever grateful.

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Review from J L (Daughter of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very poorly with chest and water infections. The CTM's made sure she was eating sufficient nutritious food to help her fight infection and she, in particular, checked on a new antibiotic which would have been unsuitable. A different one was prescribed which has helped her to feel
much better.

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Review from T N (Regular Volunteer) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a really lovely care home, amazing people, residents, carers. Would recommend to anyone.

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Review from Elizabeth R (Wife of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Waterfield House for just over a year now. He is very happy and the staff are always friendly to him and me.
When it was his birthday I was treated to a three-course lunch with my husband which was very much appreciated and we have appeared in the latest edition of Runwood Homes
magazine. My family are very pleased with the way their dad is looked after.

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Review from W C (Wife of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were consistently caring and supportive. Very welcoming to the whole family. Everyone made a real effort to make my husband feel looked after and for us to feel his needs were going to be well met.
The whole experience was very positive. Thank you to all of the team. Chair in the shower would
have been helpful.

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Review from Carol C (Friend of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my very first time at this home and on my arrival, I was very impressed with the reception and the pure cleanliness everywhere!
All the staff I met were very happy and kind. The rooms are so clean, spacious and bright. I would be very happy I think if any of my elderly relatives had to live
here.

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Review from Anthony R (Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mostly I enjoy all the facilities at Waterfield House. Thanks.

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Review from Rosie G (Daughter of Resident) published on 8 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was at Waterfield House over 4 years and received the best possible care and respect. In the early years, mum fully enjoyed all the activities - knit and natter, gardening, painting, singing etc. She loved her room, especially her bathroom (which she showed us every time!) Waterfield House is light
and airy, the garden peaceful, the café a great place to bring your loved one.


Over the years and progression of mum's dementia, the staff and management became her extended family. They are very experienced, genuinely caring people and many have been there a long time. The manager was tremendous to talk to, particularly through the difficult times - the loss of dad, the ups and downs of mum’s health and finally mum’s passing. I live away, so emails, photos and phone calls were invaluable.


Having a loved one with dementia is a rollercoaster of emotions, but we knew from the start that mum was in the best hands. Thanks Waterfield House! You made mum’s autumn years the best they could possibly have been.


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Current Review Score: 8.7 (8.710)

Overview of Review Score

The Review Score of 8.7 (8.710) out of 10 for Waterfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.549 for Waterfield House is calculated as follows: ( (64 Excellents x 5) + (17 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 91 Ratings = 4.549

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.161 Points relating to the number of positive Reviews for Waterfield House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 7 Positive Reviews ÷ 15.2 = 0.461

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (6)

Mila

Mila S.Beales

Job Title: Deputy Manager

Joined: 2019

Hi, I'm Mila! I have been proudly serving as Deputy Manager at Waterfield House for 5 years and 3 months. I am passionate about working collaboratively with staff, residents, relatives, GPs, district nurses, and other professionals to ensure the best care and support for everyone.


I’m proud to have achieved a Level 3 qualification in Adult Care Work with merit, and I love bringing energy and positivity to my role—especially through silly dancing and singing, which always lightens the mood!


In my free time, I enjoy connecting with nature on walks, as well as dancing and singing to my heart's content.


Duncan

Duncan McKelvie

Job Title: Clinical Lead

Hi, I'm Duncan! As the Clinical Lead at Waterfield House, I appreciate the stability of regular hours after years of working shifts. This role allows me to focus on delivering quality care while maintaining a balanced lifestyle.


In my spare time, I have a passion for reading and skiing, which let me unwind and stay active. I’m also a thrill-seeker who loves roller coasters—there’s nothing quite like the rush of a great ride!


Sathian

Sathian

Job Title: Maintenance

Joined: 2018

Hi, I'm Sathian! I have proudly served as the Maintenance Man at Waterfield House for the past seven years, and I’ll be celebrating this milestone on January 31, 2025. I have a deep passion for repair and maintenance work, and I love exploring new techniques and tools to enhance my skills.


One of the most rewarding parts of my role is interacting with the residents—I enjoy our conversations and the sense of community they bring.


Outside of work, I like to unwind with movies and music, two of my favourite pastimes. They keep me inspired and relaxed, much like my work at Waterfield House.


Mandy

Mandy Gooding

Job Title: Home Administrator

Joined: 2021

Hi, I'm Mandy! I have been the Home Administrator at Waterfield House for three wonderful years. I truly enjoy meeting the public, including residents' relatives, and spending time with the residents themselves.


I believe in keeping life light-hearted and finding joy in every day. Outside of work, I stay active by running, going to the gym, and walking. When I’m looking to relax, you’ll often find me diving into a good book.


Bonnie

Bonnie Woods

Job Title: Head Housekeeper

Joined: 2014

My role is the head housekeeper. I make sure the environment is clean and well-presented. I have been with Runwood for 10 years. I have received Dignity Star of the Month several times and won an award for best-dressed showroom. A fun fact about me is I was the new year baby for 1988 I was in the paper and my mum received a ring from the local jewellery store which I now own. What I like best about my role is the satisfaction of a well-presented home and making it comfortable and homely for the residents and families visiting.


My main hobby is walking, I have completed all the highest peaks in England among many other smaller ones.


Christina

Christina Fanthome

Job Title: Housekeeper

Joined: 2022

Hi, I'm Christina, but most people call me Chrissie! I’ve been the Housekeeper at Waterfield House for 2 years, and I absolutely love spending time with the residents—it’s the best part of my day.


At 70 years young, I take great pride in getting up at 5 am and starting my day with purpose—a real achievement that keeps me energised and motivated.


In my free time, I enjoy walking, baking delicious treats, and taking holidays to explore new places and create cherished memories.