Waterfield House

Grays Close, Hadleigh, Ipswich IP7 6AG
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8.7 55 Reviews
  • Waterfield House, Ipswich
Waterfield House is a modern, well-established care home situated in the market town of Hadleigh. Situated in a quiet cul-de-sac, the bright and spacious residence offers professional care for a range of needs including specialist provision for those living with dementia or requiring palliative care.

Staff create a homely environment and the superior level of accommodation features attractively-decorated and beautifully furnished individual bedrooms, which residents are free to personalise with their own items, complete with en-suite bathrooms and pleasant views.

Assisted Living Accommodation

Waterfield House also has assisted living accommodation. Their first & second floors consist of seven self-contained suites, small apartments designed for assisted living for those considering a move into a care home whilst maintaining their independence. Each suite has a furnished, open plan bedroom, lounge, kitchenette and en-suite wet room. All laundry and meals can be accommodated for and you will be safe in the knowledge that staff will be present 24 hours a day.

Waterfield House also boasts comfortable communal lounge areas where individuals can relax and socialise. Staff are also proud to have a dedicated area for dementia care, designed to enable residents to maintain their independence in a protected environment. Being completely access friendly, residents of all mobility levels including wheelchair users, can feel confident of being able to enjoy the freedom to go where they like in safety.

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Care Provided by Waterfield House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sue Marie Smith (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Waterfield House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact Waterfield House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Waterfield House Reviews (55)

Total of 55, showing 41-55
8.7

Waterfield House has a Review Score of 8.7 (8.710) out of 10, based on 8 reviews in the last 2 years. Over all time Waterfield House has 55 reviews.

Overall Experience

  • 35
  • 16
  • 4
  • 0
  • 0

Date Published

55
2
2
8
47

Review from Gloria C (Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Enjoyed my stay. Staff very helpful.

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Review from R T (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care was excellent. They treated me well but I was on my own too much because a lot of the people have been here a long time and did not know me, but the staff were wonderful.

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Review from Bernice H (Daughter of Resident) published on 25 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, what can l say! This is the third stay of one week's respite at Waterfield House for my mum and it's the third time both Mum and I have experienced wonderful care, thoughtfulness, consideration and patience from staff and management.
Management encourage communication with their staff and for
me, that is vital.
I am a self confessed "high maintenance" daughter and yet, without exception, I am always greeted with beautiful smiles and offered complete support.
I know how difficult it is to be a carer, so it is with sincerity that I say this group from Waterfield House are to be commended.

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Review from Beverley T (Daughter of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful caring staff. Very professional care home.

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Review from Janet C (Daughter of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived here for over a year now and is very well looked after in the upstairs dementia wing. Staff are welcoming and respectful. Staff encourage residents to participate in a range of activities and mum enjoys these. The staff are always prompt in contacting us if there are any health or
other issues with mum. Every three months staff and family review the care plan and we are able to discuss if any changes are needed, discuss any concerns we have and discuss things mum has done during this time.
This is a very calm, well run home and I am pleased we found this home for mum.

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Review from H N (Granddaughter of Resident) published on 2 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When the care home my grandmother was resided in closed in May 2016, we took the opportunity to move her to Waterfield House to be closer to her grandchildren. The home has been excellent, everything we could want for our grandmother, who has quite severe dementia. The staff are all wonderful, friendly,
caring and compassionate, and they keep us up to date with any issues concerning her. The home itself is large, light and airy and the resident's bedrooms are very spacious and always kept clean and tidy.
The keypad entry to the home and the dementia floor is a reassuring feature and the coffee shop and garden areas are great to be able to use whenever we visit. Our grandmother says she enjoys the food and activities which she regularly joins in with.
We are extremely appreciative of the care our grandmother receives at this home and can highly recommend it.

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Review from Len D (Son of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the age of 85, my mother was made homeless and was placed temporarily in Waterfield House. Although a 100-mile round trip each week to visit her, it soon became apparent that this is where she was happy and wanted to remain. The care she received in her eighteen months here was exceptional and the
facilities excellent. All the staff, from carers, cleaners, management at all levels, friendly, approachable and always available when needed. Unfortunately, mother has just passed away but we will always be indebted to Waterfield House for making her final eighteen months so happy and a place she always referred to as home.

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Review from Pamela H (Sister-in-law of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The review if for my sisters in law. The first time they accessed this facility, they appeared to be very happy with stay (3 nights) and we have already booked an April stay to enable me to go away for a week or so. So yes, very pleased so far. I cannot comment really on their behalf, just what I have
seen/heard.

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Review from A H (Niece of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident here for about 5 years and was happy and well cared for. Food was excellent and the staff were friendly, cheerful and kind. In her own words, she felt safe here.

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Review from Richard L (Nephew of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used this home for my mother-in-law and now for my aunt, I have nothing but praise for it. It is the home you always hope you can select for a loved one and my wife and I are grateful we chose this one.
The home has a wonderful ambience and a kind and friendly staff. We would never hesitate
to recommend this home to anybody.

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Review from Sheila V (Daughter of Resident) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly the home itself is light and airy and doesn't have any unpleasant smells. It is welcoming. The staff have gone beyond what was necessary. When my mother was admitted to the home her needs were better suited to a nursing home, but as she has already adapted to the home they were reluctant to
move her again, and so went the extra mile to accommodate my mother's needs, making the last few months of her life as comfortable as possible.
This included preparing special meals for her as she had difficulty swallowing, also being attentive as to when she had urinary infections so she could be given antibiotics and therefore made more comfortable.

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Review from James W (Regular Volunteer) published on 7 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a few more things to do as I got a bit bored. Some weeks it was hard to talk to them,I kept falling asleep so I think you should think of some more stuff to do. Everyone was friendly.
Thanks for your time.

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Review from J R (Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I've been looked after well. The room is comfortable and quiet. The food is okay, plenty of drinks etc.
The laundry service is good.

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Review from Jill S (Daughter of Resident) published on 17 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother didn't want to go into respite care home but after two weeks of respite she didn't want to come home. She says the food was very good and the staff were lovely and she had made many friends there. She can't wait for her next respite time.

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Review from Alison C (Niece of Resident) published on 23 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the manager and staff to be very supportive concerning my aunt's move from sheltered accommodation in Devon to the dementia unit at Waterfield House. She has settled in very well, everywhere is immaculately clean, and the staff are always cheerful and approachable. I have put some of
my aunt's own furniture and pictures in the room to help her feel at home, friendships are encouraged, and she is enjoying the food. The garden is a lovely place to sit. Relatives are encouraged to become involved in events at the home. I am delighted that my aunt is now so near to me, and is safe and well cared-for.

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Current Review Score: 8.7 (8.710)

Overview of Review Score

The Review Score of 8.7 (8.710) out of 10 for Waterfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.549 for Waterfield House is calculated as follows: ( (64 Excellents x 5) + (17 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 91 Ratings = 4.549

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.161 Points relating to the number of positive Reviews for Waterfield House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 7 Positive Reviews ÷ 15.2 = 0.461

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (6)

Mila

Mila S.Beales

Job Title: Deputy Manager

Joined: 2019

Hi, I'm Mila! I have been proudly serving as Deputy Manager at Waterfield House for 5 years and 3 months. I am passionate about working collaboratively with staff, residents, relatives, GPs, district nurses, and other professionals to ensure the best care and support for everyone.


I’m proud to have achieved a Level 3 qualification in Adult Care Work with merit, and I love bringing energy and positivity to my role—especially through silly dancing and singing, which always lightens the mood!


In my free time, I enjoy connecting with nature on walks, as well as dancing and singing to my heart's content.


Duncan

Duncan McKelvie

Job Title: Clinical Lead

Hi, I'm Duncan! As the Clinical Lead at Waterfield House, I appreciate the stability of regular hours after years of working shifts. This role allows me to focus on delivering quality care while maintaining a balanced lifestyle.


In my spare time, I have a passion for reading and skiing, which let me unwind and stay active. I’m also a thrill-seeker who loves roller coasters—there’s nothing quite like the rush of a great ride!


Sathian

Sathian

Job Title: Maintenance

Joined: 2018

Hi, I'm Sathian! I have proudly served as the Maintenance Man at Waterfield House for the past seven years, and I’ll be celebrating this milestone on January 31, 2025. I have a deep passion for repair and maintenance work, and I love exploring new techniques and tools to enhance my skills.


One of the most rewarding parts of my role is interacting with the residents—I enjoy our conversations and the sense of community they bring.


Outside of work, I like to unwind with movies and music, two of my favourite pastimes. They keep me inspired and relaxed, much like my work at Waterfield House.


Mandy

Mandy Gooding

Job Title: Home Administrator

Joined: 2021

Hi, I'm Mandy! I have been the Home Administrator at Waterfield House for three wonderful years. I truly enjoy meeting the public, including residents' relatives, and spending time with the residents themselves.


I believe in keeping life light-hearted and finding joy in every day. Outside of work, I stay active by running, going to the gym, and walking. When I’m looking to relax, you’ll often find me diving into a good book.


Bonnie

Bonnie Woods

Job Title: Head Housekeeper

Joined: 2014

My role is the head housekeeper. I make sure the environment is clean and well-presented. I have been with Runwood for 10 years. I have received Dignity Star of the Month several times and won an award for best-dressed showroom. A fun fact about me is I was the new year baby for 1988 I was in the paper and my mum received a ring from the local jewellery store which I now own. What I like best about my role is the satisfaction of a well-presented home and making it comfortable and homely for the residents and families visiting.


My main hobby is walking, I have completed all the highest peaks in England among many other smaller ones.


Christina

Christina Fanthome

Job Title: Housekeeper

Joined: 2022

Hi, I'm Christina, but most people call me Chrissie! I’ve been the Housekeeper at Waterfield House for 2 years, and I absolutely love spending time with the residents—it’s the best part of my day.


At 70 years young, I take great pride in getting up at 5 am and starting my day with purpose—a real achievement that keeps me energised and motivated.


In my free time, I enjoy walking, baking delicious treats, and taking holidays to explore new places and create cherished memories.