Cotman House

Garfield Road, Felixstowe IP11 7PU
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9.8 93 Reviews
  • Cotman House, Felixstowe
A warm welcome to Cotman House Care Home, where high quality care is more than just a service – it's an unwavering commitment. The team personalises every aspect of life at the home to meet the unique needs of every resident, from assisting with memory loss to delivering specialised dementia care and supporting end-of-life needs.

The dedicated team at Cotman House understands how difficult moving to a care home can be and they are there to support residents and their families and loved ones through every step of the journey. They are especially proud of their accreditation for 'End of Life' care.

Under the leadership of the dedicated home manager along with a committed care team, Cotman House promotes independence and dignity throughout everything they do.

Nestled within the vibrant and joyful home is a thriving community – perfect for those seeking companionship and connection. Experience the warmth and camaraderie of Cotman House Care Home.

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Care Provided by Cotman House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Kirsty Allen (Manager)
  • Admission Criteria
    • By Assessment
    • Ages 60+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cotman House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,300

  • Our fees are for guidance and are subject to assessment of care needs and room choice. The weekly fee will be confirmed following pre-admission assessment.
  • (these prices are only a guideline, please contact Cotman House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Phone Point in own room
  • Residents Internet Access

Cotman House Reviews (93)

Total of 93, showing 1-20
9.8

Cotman House has a Review Score of 9.8 (9.782) out of 10, based on 20 reviews in the last 2 years. Over all time Cotman House has 93 reviews.

Overall Experience

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Review from James H (Son of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cotman House promotes and generates an excellent community style atmosphere through it's good management team and carers. Requesting any information or suggestions are always taken seriously and professionally. With the cafe especially, it is a good hub to relax with other resident's families. Happy
and hardworking staff who are very approachable and friendly.

Reply from Kirsty Allen, Cotman House Manager at Cotman House

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Cotman House Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. All comments will be shared with the team.


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Review from Jackie H (Sister of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother stayed at Cotman House for three weeks in November/December 2024, to recuperate from a full hip replacement. My brother has learning difficulties and autism. Cotman House provided a safe and happy environment for him and he loved all the staff and the many activities provided for residents.
Everyone at the home is friendly, helpful and caring, and I also received moral support from key members of staff, which was invaluable. I cannot thank everyone enough. My brother lives locally and it is a great comfort to know that, when the time comes, there will be a lovely place for him to go and live. It is excellent in every respect.

Reply from Kirsty Allen, Cotman House Manager at Cotman House

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Cotman House Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team who will be pleased with your 5 star review.


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Review from Alan H (Son of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father initially went to Cotman House for a 3 week respite break, with a view to make this a permanent residency should he feel happy and settled, and the home met his needs.
My first impression was of a clean and modern home, spacious, with a great location and stunning views over the seafront.
The
staff that handled our initial enquiry and application, were very friendly and professional, everything was carefully explained.
My positive comments are:
The staff are very good, always in good spirits and they communicate well with my father, and ourselves.
The home is clean and well organised, the various social spaces mean that there is always somewhere quiet to sit, the views are fantastic, the garden is also a little gem.
Activities take place twice a day, and include light chair exercises for physical activity, singing, crafts, games etc, plus there is a dedicated cinema room.
There is a cafe on the lower floor, very useful.
We feel very involved and welcomed as visitors.

Reply from Kirsty Allen, Cotman House Manager at Cotman House

We would like to thank you for taking the time to leave us a review, for your kind words about the home and recognition of the team at Cotman House Care Home. All comments will be passed on to the team.


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Review from J L (Wife of Resident) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience has been excellent. Thank you to two staff members in particular and all staff and carers for all their kindness.

Reply from Kirsty Allen, Cotman House Manager at Cotman House

Thank you for taking the time to leave us a review and positive comments about the home and team at Cotman House Care Home. The care and services we deliver as a team to our residents and families are extremely important to us and it's lovely to read your comments reflect this. Your feedback will be shared with the team.


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Review from R G (Daughter of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident of Cotman House for a two week convalescent period following a fall at home. The staff of Cotman House prior to her arrival, were extremely helpful, informative and supportive on the telephone, especially one staff member in particular. One arrival, my mum was made to feel very
welcome and she settled very quickly and happily into 'Cotman life'. The attending staff were all polite, willing to help and encouraging. The activities provided were appropriate, enjoyable and where necessary, suitably challenging.

Reply from Kirsty Allen, Home Manager at Cotman House

Thank you for taking the time to leave a review for Cotman House, and for your positive comments about our home and team. We are pleased to hear your mother enjoyed her time with us and that the team here met your expectations. Your comments have been shared with the team who will be delighted to hear your feedback.


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Review from C S (Respite Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent two weeks at Cotman House for convalescence care following foot surgery.
I cannot speak more highly of my experience from my first contact with Cotman House and throughout the duration of my stay. All the staff were so supportive, caring and friendly and nothing was too much trouble.
Once
my recuperation is complete I look forward to being able to return to Cotman House as a visitor.

Reply from Kirsty Allen, Cotman House Manager at Cotman House

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Cotman House Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.


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Review from D K (Grandson of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad has recently started to experience some confusion at home and was struggling to complete basic tasks confidently himself, as he's always been a very independent man and takes pride in being capable he was apprehensive about going into a care environment.
I am so grateful we were able to
find Cotman House as our first impressions were simply amazing, the home is located a short distance from the seafront and benefits from some impressive views, we were given a full tour and any questions were answered immediately, nothing was too much of an ask so we knew this would be the right place for my Grandad.
Upon arrival, we were assisted to his room and all the care staff was incredibly helpful and understanding, he settled in quickly and enjoyed spending time with other residents, particularly with the resident ambassador as they often had breakfast together every morning, he thoroughly enjoyed his respite at Cotman House and we cannot recommend it enough.

Reply from Kirsty Allen, Cotman House Manager at Cotman House

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Cotman House Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be passed on to the team.


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Review from M H (Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent - caring and sensitive to one's needs. I have lived here for six years and always received care, and politeness.

Reply from Kirsty Allen, Cotman House Manager at Cotman House

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Cotman House Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.


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Review from Karon F (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In March my mum was in hospital and could no longer live with my husband and myself. I needed to find her somewhere to live. I did some research and a friend's mum was a resident at Cotman House. I was met by a lovely member of staff. I was taken into a room where we could have a private chat about
my mum’s needs and my expectations. I was immediately put at ease. She then took me on a small tour of Cotman's house. I got to choose a lovely room for my mum. All the staff are very friendly. The house itself is extremely clean and doesn’t come with the usual smell that sometimes is associated with homes. My mum’s health has improved so much. There are so many activities every day. So you can pick and choose what you want to join in with. There’s no pressure it’s up to the individual. In summary, my mum has put on weight, she’s got her appetite back and her health has greatly improved. She has made new friends and I couldn’t wish for more at this time in her life.

Reply from Kirsty Allen, Cotman House Manager at Cotman House

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Cotman House Care Home. It is lovely to hear your mum is settling in at the home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to read your comments reflect this. Your feedback will be shared with the team.


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Review from A R (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall excellent - Cotman House is very well run. All the staff are competent, kind and respectful (we can't believe they are not paid more!).

Reply from Kirsty Allen, Cotman House Manager at Cotman House

Thank you for taking the time to leave us a review; we are so pleased to read your positive comments about the care your father received and the recognition of the team at Cotman House Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to see your comments reflect this. Your feedback has been passed on to the team.


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Review from S M (Son of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been very friendly, and helpful and always have time to care.
The home has always been found clean. The activities have been so helpful for my mother.
The experience has given her a new lease of life

Reply from Kirsty Allen, Cotman House Manager at Cotman House

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Cotman House Care Home. The care and services we deliver as a team to our residents and families are extremely important to us and your wonderful comments reflect this. Your feedback will be shared with the team.


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Review from Dennis H (Son-in-law of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the recent passing of my mother-in-law I have visited Cotman House several times in an attempt to support their ventures. A small way of showing my appreciation for the high level of assistance and care the staff provided to her during her almost 2 years there. One such venture is the Paws
for Coffee. Still in its early days, but each time I've visited I've been impressed with the enthusiasm shown by the staff and residents alike. An hour of interaction with the dogs is always enjoyed by all. The residents often repeat how much they love seeing them because it reminds them of their own pets from the past. Plenty of potential moving forward with new ideas suggested each week. Long may it last.

Reply from Kirsty Allen, Cotman House Manager at Cotman House

Dennis, thank you for taking the time to leave us a review and for your kind words and recognition of the team at Cotman House Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to see your comments reflect this. We are sorry for your loss, and we hope we made your mother-in-law's time with us as comfortable and as peaceful as possible. Your feedback will be shared with the team.


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Review from A T (Daughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was able to move both parents here in a crisis thanks especially to a particular staff member and one parent unfortunately passed away soon after. Although mother had two major life changes at once, she adapted to a totally new way of life thanks to the kind staff, including of course the activities
team. The food has been wonderful and she's so grateful to the laundry staff as nothing has been lost! (I had been unable to label items). She's now making friends and any minor problems seem to be ironed out without too many problems. It's great the staff seem to enjoy laughing and chatting to her. Thank you!

Reply from Kirsty Allen, Cotman House Manager at Cotman House

Thank you for your kind words and recognition of the team at Cotman House Care Home. We are so pleased to read your positive comments about the care your mother is receiving and the care that she deserves while staying with us. We are sorry for your loss. We hope we made your father's time with us as comfortable and as peaceful as possible. Your comments will be passed on to the team.


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Review from Jill L (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident since January 2024, although he was admitted for respite straight from the hospital, the care and compassion we have received have been second to none.
Thank you to all staff and management who dealt with this situation over a very busy Christmas period, with grace and dignity
- you made a horrendous situation bearable, and we cannot thank you enough.

Reply from Kirsty Allen, Cotman House Manager at Cotman House

Jill, thank you for taking the time to leave us a review and for your kind words and recognition of the team at Cotman House Care Home. The care and services we deliver as a team to our residents and families are extremely important to us, and it’s lovely to see your comments reflect this. Your feedback will be shared with the team.


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Review from Mo M (Daughter of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was Mum's 3rd stay at Cotman House (temporary respite care) and she had a wonderful time. To say that she was reticent to go to a care home at all initially is an understatement having spent her entire working life as a social worker arranging care packages for the elderly. I think it speaks volumes
about the place therefore that she now looks forward to her stays. The staff from the outset have been friendly and efficient, and Mum's particular request to have a room where she can see the sea has always been met. She has made friends at Cotman and takes part in activities during her stays - it has become a real home from home for her which means that I, as her main carer, can enjoy guilt-free respite time without worrying whether her needs are being met. Communication throughout has also been first-rate. Highly recommended.

Reply from Kirsty Allen, Cotman House Manager at Cotman House

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Cotman House Care Home. We are pleased to read your positive comments about your mum’s care at the home. The care and services we deliver as a team to our residents and families is extremely important to us, and it’s lovely to see your comments reflect this. Your feedback will be shared with the team.


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Review from Gillian D (Wife of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband chose to stay in respite care as we moved home. Following a year of traumatic poor health he felt uneasy about the impact and chaos of the moving period. I sought a care home in the area with high-quality amenities and quality care. Cotman House was very clear, clean and professional in its
delivery. The staff were friendly and courteous and my husband was well cared for.

Reply from Kirsty Allen, Cotman House Manager at Cotman House

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Cotman House Care Home. The care and services we deliver as a team to our residents and families is extremely important to us, and it’s lovely to see your comments reflect this. Your feedback will be shared with the team.


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Review from Kathryn S (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From arrival at reception, where a very warm welcome awaits, genuine care and effort for the resident to feel at home and understood with dignity, respect and enthusiasm. The management team oversee every aspect of delivering the perfect care setting, ensuring at all times that Cotman House functions
with the highest level of care and attention to fine details, it's home from home at possibly the most difficult time for the resident. Cotman House functions with the highest regard for the good and full benefit of their residents. The full team at Cotman House are dedicated and respectful to the resident and their family members. Highly recommended.

Reply from Kirsty Allen, Home Manager at Cotman House

Thank you for taking the time to leave us a review, Kathryn. We are so pleased to read your positive comments about your experience in visiting Cotman House and that the little details the team work hard to maintain have been noticed. Your feedback will be passed on to the team who will be delighted with your review.


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Review from B B (Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Cotman House for four years. I have found the staff excellent and friendly, they will even go the extra mile to help. I am more than satisfied with all the facilities.

Reply from Kirsty Allen, Cotman House Manager at Cotman House

Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Cotman House. The care and services we deliver as a team to our residents and families are extremely important to us, and it’s lovely to see your comments reflect this. Your feedback will be shared with the team.


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Review from Trish S (Daughter of Resident) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been making a slow recovery from having pneumonia at the end of last year and in February she had a nasty viral cough. The staff have been wonderful, helping her regain more strength and independence in her room. She’s content with the food.
Slowly we’re moving towards spring so hopefully
she can improve more with everyone’s support and the weather!

Reply from Rebecca Bewley, Home Manager at Cotman House

Hi Trish, thank you for taking the time to leave a review for Cotman House and for your positive comments about our home and team. We’ve also been pleased to see your mum regaining her strength and independence. Your comments have been shared with the team who will be delighted to hear your feedback.


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Review from M H (Daughter of Resident) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Cotman House have worked very hard and with great warmth, humour and humanity to care for my mother who has been there for three years. Despite the many additional pressures of the pandemic, they have not only managed to provide basic care but have also organised countless activities which
delivered with great joy. Under their care my mother has grown in strength and trust, engaging with others, taking an interest in the outside world again, and putting on weight! The staff have an approach that respects the individual needs and inclinations of the residents whilst also setting boundaries and goals for wellness, which is not always easy to achieve but is always done with a smile. I can't thank them all enough for restoring my mother to me.

Reply from Rebecca Bewley, Home Manager at Cotman House

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about your Mum’s care at Cotman House and it is lovely to hear she is settling in at the home and doing really well. Your feedback will be passed on to the team who will be delighted with your 5* review.


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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Cotman House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Cotman House is calculated as follows: ( (184 Excellents x 5) + (49 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 234 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cotman House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (3)

Kirsty

Kirsty Allen

Job Title: Home Manager

Joined: 2020

Kirsty trained as a qualified nurse and within 6 years she became a Home Manager. She believes that every day is an opportunity to make a difference in someone’s life by making changes to the environment, putting things in place to reduce risk or even just by making someone smile and feel loved.


Kirsty is incredibly enthusiastic and loves that every day at Cotman House is different. Her passion for the role is infectious, and she tries to come up with new ways of working and new ideas on how to improve practice on a daily basis.


Outside of Cotman House, Kirsty enjoys spending time with her family and her miniature Dachshund.


Louisa

Louisa Wilkinson

Job Title: Administrator

It’s important to me that we offer a comfortable and homely setting that our residents are proud to call home and support them to be as active and sociable as they wish.


Chantal

Chantal Sencier

Job Title: Customer Relationship Manager

Joined: 2023

As the Customer Relationship Manager, Chantal brings extensive experience to support families through important care decisions. She is always available to answer questions and offers compassionate guidance and personal show rounds to help families find the best care solutions for their loved ones.


Frequently Asked Questions about Cotman House

What types of Care is Cotman House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cotman House provide?

Palliative Care is an additional type of care provided.

How many Rooms does Cotman House have?

There are 62 Single Rooms.

What are the Facilities & Services at Cotman House?

Close to Local shops, Lift, Gardens, Bar/Café, Phone Point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cotman House to the centre of Felixstowe?

0.4 mile(s) as the crow flies, distance by road may be significantly further.