Cotman House

Garfield Road, Felixstowe IP11 7PU
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9.8 93 Reviews
  • Cotman House, Felixstowe
A warm welcome to Cotman House Care Home, where high quality care is more than just a service – it's an unwavering commitment. The team personalises every aspect of life at the home to meet the unique needs of every resident, from assisting with memory loss to delivering specialised dementia care and supporting end-of-life needs.

The dedicated team at Cotman House understands how difficult moving to a care home can be and they are there to support residents and their families and loved ones through every step of the journey. They are especially proud of their accreditation for 'End of Life' care.

Under the leadership of the dedicated home manager along with a committed care team, Cotman House promotes independence and dignity throughout everything they do.

Nestled within the vibrant and joyful home is a thriving community – perfect for those seeking companionship and connection. Experience the warmth and camaraderie of Cotman House Care Home.

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Care Provided by Cotman House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Kirsty Allen (Manager)
  • Admission Criteria
    • By Assessment
    • Ages 60+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cotman House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,300

  • Our fees are for guidance and are subject to assessment of care needs and room choice. The weekly fee will be confirmed following pre-admission assessment.
  • (these prices are only a guideline, please contact Cotman House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Phone Point in own room
  • Residents Internet Access

Cotman House Reviews (93)

Total of 93, showing 21-40
9.8

Cotman House has a Review Score of 9.8 (9.782) out of 10, based on 20 reviews in the last 2 years. Over all time Cotman House has 93 reviews.

Overall Experience

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Date Published

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Review from M P (Niece of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this superbly run care home. My auntie has been a resident for almost five years and whilst she is no longer able to make use of all it has to offer, the care she receives is exemplary.
The home maintains a high standard of cleanliness and the staff are professional as well as friendly.
I feel like part of the family.
The carers show a great deal of respect towards my auntie who relies on them for every aspect of her daily life. She is no longer able to do anything for herself.
The manager and the seniors are good at communicating with me when the need arises.
Although my auntie is unable to participate now, I am always impressed with the entertainment programme and the little touches on special occasions throughout the year.
I cannot fault this care home and the staff that work there. Excellent!

Reply from Rebecca Bewley, Home Manager at Cotman House

Thank you for taking the time to leave us a review. We are so pleased to read your positive comments about the care your Aunt is receiving and the recognition of the team at Cotman House. The care and services we deliver as a team to our residents and families are extremely important to us, so we love that you feel part of our family! Your comments have been shared with the team, who will be delighted to hear your feedback.


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Review from Yvonne P (Sister of Resident) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cotman House is a lovely, warm and welcoming place to stay/visit.
My family member is very well looked after and knows that they can call on staff if they have any concerns.
There are lots of activities that they encourage the residents to join in with.
The menu is varied, and the food is well-cooked,
and the staff are very friendly.

Reply from Home Manager at Cotman House

Thank you Yvonne for taking the time to leave us a review and your positive comments about our home, the varied range of activities and food, we are pleased to hear they are being enjoyed. Your feedback will be shared with the team.


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Review from Anne D (Daughter of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into Cotman House Care Home a few weeks ago and has received kindness and care from the staff. Nothing is too much trouble and their thoughtfulness has made the transition from being at home to being in a home bearable.

Reply from Home Manager at Cotman House

Thank you for your lovely comments, Anne. The care and services we deliver as a team to our residents and families is extremely important to us at Cotman House and it is very reassuring to see the improvements Mum is able to make as a result. Your feedback will be shared with the team.


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Review from E J (Granddaughter of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granddad spent the last ten months of his life at Cotman House Care Home. As a family, we felt so comforted that he was being looked after with the utmost care and dignity by the wonderful care team. We could not fault the communication and it was clear how loved he was as a resident. He thought
so much of all the staff and loved their company. The team are amazing and we can not thank them enough.

Reply from Home Manager at Cotman House

Thank you for your kind words and recognition of the team at Cotman House. We are really sorry for your loss and we hope we made your grandad's last months as peaceful as possible, he was a true gentleman. Your comments will be passed on to the team.


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Review from Malcolm D (Respite Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I went to the home following a total knee replacement. My room had a hospital-type bed, en suite, TV and a good view from the window. It met all my recovery needs. The staff were helpful (but rather busy) and whilst all the meals were not all to my taste I did have a couple of particularly good ones.
No complaints!

Reply from Home Manager at Cotman House

Thank you for your review Malcolm and your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.


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Review from Margaret S (Sister of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has only been at Cotman House Care Home a short time but already there's been an improvement in her, she is happy and the staff are great. She really loves the garden and so do l, it's beautiful. The carer we spoke to this morning was lovely to my sister.

Reply from Home Manager at Cotman House

Margaret, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your sister is receiving such great care at Cotman House and enjoying the gardens. I will pass on your kind comments to the whole team.


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Review from S C (Daughter of Resident) published on 26 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

When shown around the home we were blinded by the lovely facilities the home had to offer. However, once dad came here it became obvious that the actual home felt far too big to give good individual care. We were also told the home specialised in end-of-life care which was also not true in our experience.
The doctor confirmed dad was dying and we should be given access but the manager decided she would be in control of that, not a doctor. At the time seemed quite understaffed as left at door waiting to be allowed in several times, especially at the weekends. Lower management staff tried to be helpful with reasonable liaison when able to talk to them. However higher management was not very empathetic and seemed very power happy wanting to control things when not even there i.e. on holiday, lower management had no leeway. Overall communication was very poor.

Reply from Home Manager at Cotman House

We pride ourselves on the resident experience and take comments such as this seriously as it does not reflect the usual positive feedback we receive. Our records indicate that your father stayed with us during the pandemic when visitor restrictions were in place. Whilst we did our utmost during this time to fulfil the wishes of our residents and their families, we believed it was important to follow national guidelines to protect our residents. We will reflect on your feedback and use it to continue to build on, and improve, the services we provide.


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Review from J F (Stepdaughter of Resident) published on 21 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only good things to say about Cotman House Care Home, manager and staff are exceptional. There was nothing they would not do to help my stepmum or me.

Reply from Rebecca Bewley, Home Manager at Cotman House

We would like to thank you for your words of kindness and recognition of the team at Cotman House which are very much appreciated. All comments will be passed on to the team and thank you again for taking the time to leave us a review.


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Review from A F (Relative of Resident) published on 21 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The few times I was allowed to visit through Covid I found the staff very helpful. Cotman House Care Home is very clean.

Reply from Rebecca Bewley, Home Manager at Cotman House

Thank you for your review and positive comments about our home, your feedback will be passed on to the team.


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Review from Beverley A (Niece of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beloved uncle has been a resident of Cotman House Care Home for over a year now and we have been so very grateful for the care and attention he receives. He is happy and content which is such a blessing at 99-years-old! He is not one to socialize much, never has been, but does enjoy the contact with
his carers and staff. We have been pleased to work around the Covid restrictions to make sure we maintained visits all through the pandemic and Cotman House has done its utmost to keep both my uncle and the other residents safe and sound. It is a real comfort to the family to know that his needs are being met. He has a beautiful room with a stunning view out to sea, he enjoys the variety of meals and his daily newspaper.
In an ideal world, my uncle would still be home with us but, as that isn't possible, this is the best home from home he could have.
I can't emphasize enough how grateful we are that my uncle is so well attended to by staff who seem genuinely interested in his well-being.

Reply from Rebecca Bewley, Home Manager at Cotman House

Thank you for leaving such a lovely and detailed review of our home and staff. We are so pleased that your uncle is enjoying his time with us and he is being well cared for. We do our utmost to ensure all our residents receive high-quality, person-centred care and we are glad your uncle is experiencing this. Your kind review will be passed on to the team who will appreciate your wonderful feedback.


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Review from Patricia T (Daughter-in-law of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I last visited my mother-in-law at the end of May and she was well and very comfortable.
The manager and her staff at Cotman House Care Home are always attentive to Mum’s needs and available to talk to me if I have any specific questions. The staff know Mum very well and she feels as I do, a close
relationship with them and gratitude for all they do for her. It’s her home.

Reply from Home Manager at Cotman House

Thank you, Patricia, for your kind words and recognition of the team at Cotman House. Your mother-in-law is a joy to care for and have as part of our family. Your comments will be passed on to the team.


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Review from Michael B (Son of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Cotman House Care Home for two years now and, in my opinion, the staff and management have been great despite my father being awkward on several instances. I really think he is in the best place and in his own heart he feels this also. He has been very complimentary of the staff.

Reply from Home Manager at Cotman House

Thank you for your lovely comments, Michael. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Review from Jean M (Friend of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Cotman House Care Home staff helpful and informative, particularly over the last two years when visiting guidelines have varied so much. I have been able to keep in regular touch with the resident I visit as part of the link with a church visiting team, although the resident is a friend
for many years. It has been helpful, despite the non-face-to-face visiting at times, that I have been able to link in different ways. I have found my desire to maintain contact, whilst hard with guidelines imposed from authorities beyond the residential home, the staff have endeavoured to help me solve issues. Recently, with the reintroduction of open visiting, it has been good to see the staff, thank them for going above and beyond and surviving this most unique and challenging period. Keeping my friend active and protecting her has been achieved successfully.

Reply from Home Manager at Cotman House

Many thanks for your positive review, Jean. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback and we look forward to having more friends and family into Cotman House in the coming months.


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Review from Sue H (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been in Cotman House for nearly 7 years. She is very happy there and the care she receives is exemplary. Her various medical conditions mean she needs care and monitoring all the time. She is encouraged to take part in activities and the weekly written programme means she knows what is happening,
when and where, which helps her memory. The activities she takes part in are many and varied and are suited to the time of year and current events e.g. the Jubilee was planned for, decorations were made and cream tea was enjoyed by all. However, my favourite remains the annual Maypole Dance, which seems to get more creative every year. It is lovely to see how many staff willingly get involved with activities.

Reply from Rebecca Bewley, Home Manager at Cotman House

Thank you for your lovely comments Sue. The care and services we deliver as a team to our residents and families are extremely important to us and we love getting everyone involved in our activities and events. The Maypole Dance is a particular highlight for us too! Your feedback will be shared with the team.


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Review from Mandy M (Daughter of Resident) published on 25 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Cotman House Care Home since January when restrictions were still in place but for the last few weeks things have been almost back to normal and Dad has very much appreciated this. The greatest asset that Cotman House has is its staff. From the day he moved in he has received really
good care. Reception staff are always welcoming and treat us as individuals. His medical needs are attended to efficiently but staff have also taken great care to get to know him and encourage him to join in activities that they think will appeal to him. They treat him with respect and he has formed lovely relationships. We were particularly impressed and grateful when a member of staff, who knows that Dad likes football, took the time and trouble to list upcoming matches, writing down times and TV channels for him. Dad enjoys the meals that are prepared and looks forward to sharing lunches in the dining room. My sister and I are very happy that we chose Cotman House for our dad. Thank you.

Reply from Rebecca Bewley, Home Manager at Cotman House

Thank you, Mandy, for taking the time to leave us such a fantastic review! We're happy to hear that your dad is enjoying the activities and getting involved in the things he loves, like his football. It is a joy to care for your dad and I will pass on your kind comments to the whole team.


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Review from Gillian H (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this home now for eighteen months and she has had nothing but the best care for her needs. She likes the staff and they treat her with fondness and respect. The home is well managed and throughout the difficulties of Covid I have been able to visit Mum, as have other members of my
family. The care for her personal and medical needs is always exemplary and any concerns that I have had have been taken note of. The staff really know her and she is happy to be there.

Reply from Rebecca Bewley, Home Manager at Cotman House

We would like to thank you for your words of kindness Gillian, which are very much appreciated. It is an absolute pleasure to care for your mum. All comments will be passed on to the team and thank you again for the review.


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Review from Doug D (Son of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and service my mum has received has been second to none since she has been at the home. She has been at the home since November 2019 after a period of slow deterioration after my father's passing. The home has improved her medical and mental health. They are always putting on lots of activities
to engage the residents. The manager has always done her best to accommodate visits in what can only be described as very trying times.

Reply from Rebecca Bewley, Home Manager at Cotman House

We are so pleased to read your wonderful comments, Doug, about the care your mum received; the team at Cotman House strive to improve the lives of all our residents through a variety of activity and high levels of care. I will pass your very kind comments on to the whole team.


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Review from Tracy H (Granddaughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is very happy at Cotman House Care Home and we feel very lucky to have found a place for her there. She enjoys the sense of community and the activities keep her engaged, mobile and have given her a renewed sense of confidence. The staff at Cotman House are kind, good-humoured and know my nan
well, she speaks very highly of them. Since joining Cotman House my nan's health has improved along with her outlook. She loves the view from her room and the fact that she is right by the sea. Staff have been very supportive and accommodating through very difficult times during lockdown and have done all they can to keep families connected and residents safe. I feel confident in the care that my nan is receiving and so pleased that she is safe, respected and feels part of a community.

Reply from Rebecca Bewley, Home Manager at Cotman House

Tracy, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your nan has improved since joining our Cotman House family and that she is enjoying the activities and events. I will pass on your kind comments to the whole team.


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Review from Julie M (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Cotman House Care Home has been a very supportive and reassuring one.
My father has been a resident since September and has received nothing but top-quality and empathetic care.
He has enjoyed his stay there so far and thoroughly enjoys the good quality food and service of the food.
He is pleased with the personal care that he receives. All his life my father has been a strong, independent man and the thought of being cared for was a very anxious decision for him. Thankfully the staff have been kind and thoughtful to his needs and won him over. This is no mean feat.
From the moment you walk through the door, you are welcomed and all the staff are friendly and have time to speak with you for a few moments.
The home is extremely clean and has a very happy atmosphere.
For years we tried to convince Dad he would be better in a home as he was struggling. It was a very, very hard decision but not one that either my father or myself regret. He is happy and so am I.

Reply from Home Manager, Home Manager at Cotman House

Thank you for taking the time to leave us such a lovely review and we’re happy to hear that your father enjoys being part of the Cotman House family. The care and services we deliver as a team to our residents and families are extremely important to us and we will pass on your kind comments to the whole team.


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Review from P F (Daughter of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We were very disappointed with the overall approach taken to the care of my father with dementia during his seven months at Cotman House and with how our written concerns were dealt with. We moved him elsewhere and now appreciate fully just how detrimental it was. Our advice to anyone is trust your
instincts at all stages.

Reply from Hannah Blakesley, Marketing at Cotman House

At Caring Homes, our residents care is our absolute priority and the team at Cotman House work tirelessly to always deliver the best care possible to our residents and families. We would like to speak to you further about your review if you could kindly contact us via: WeCare@caringhomes.org.


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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Cotman House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Cotman House is calculated as follows: ( (184 Excellents x 5) + (49 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 234 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cotman House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (3)

Kirsty

Kirsty Allen

Job Title: Home Manager

Joined: 2020

Kirsty trained as a qualified nurse and within 6 years she became a Home Manager. She believes that every day is an opportunity to make a difference in someone’s life by making changes to the environment, putting things in place to reduce risk or even just by making someone smile and feel loved.


Kirsty is incredibly enthusiastic and loves that every day at Cotman House is different. Her passion for the role is infectious, and she tries to come up with new ways of working and new ideas on how to improve practice on a daily basis.


Outside of Cotman House, Kirsty enjoys spending time with her family and her miniature Dachshund.


Louisa

Louisa Wilkinson

Job Title: Administrator

It’s important to me that we offer a comfortable and homely setting that our residents are proud to call home and support them to be as active and sociable as they wish.


Chantal

Chantal Sencier

Job Title: Customer Relationship Manager

Joined: 2023

As the Customer Relationship Manager, Chantal brings extensive experience to support families through important care decisions. She is always available to answer questions and offers compassionate guidance and personal show rounds to help families find the best care solutions for their loved ones.