Cotman House

Garfield Road, Felixstowe IP11 7PU
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9.8 93 Reviews
  • Cotman House, Felixstowe
A warm welcome to Cotman House Care Home, where high quality care is more than just a service – it's an unwavering commitment. The team personalises every aspect of life at the home to meet the unique needs of every resident, from assisting with memory loss to delivering specialised dementia care and supporting end-of-life needs.

The dedicated team at Cotman House understands how difficult moving to a care home can be and they are there to support residents and their families and loved ones through every step of the journey. They are especially proud of their accreditation for 'End of Life' care.

Under the leadership of the dedicated home manager along with a committed care team, Cotman House promotes independence and dignity throughout everything they do.

Nestled within the vibrant and joyful home is a thriving community – perfect for those seeking companionship and connection. Experience the warmth and camaraderie of Cotman House Care Home.

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Care Provided by Cotman House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Kirsty Allen (Manager)
  • Admission Criteria
    • By Assessment
    • Ages 60+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cotman House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,300

  • Our fees are for guidance and are subject to assessment of care needs and room choice. The weekly fee will be confirmed following pre-admission assessment.
  • (these prices are only a guideline, please contact Cotman House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Phone Point in own room
  • Residents Internet Access

Cotman House Reviews (93)

Total of 93, showing 41-60
9.8

Cotman House has a Review Score of 9.8 (9.782) out of 10, based on 20 reviews in the last 2 years. Over all time Cotman House has 93 reviews.

Overall Experience

  • 68
  • 22
  • 0
  • 2
  • 1

Date Published

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Review from Louisa R (Daughter of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cotman House Care Home have provided and continue to provide amazing care for my dad. They have continued to make him feel at home throughout the pandemic when we were unable to visit. They are accommodating with visits and generally treat my dad with the care and respect he deserves. They are welcoming
on arrival, will give updates on how he is if we call to check. Obviously, it has been very difficult times in the care industry and Cotman have always prioritised the residents.

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Review from Jenny H (Daughter of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I would definitely not recommend this home. Staff is unfriendly to us each time we visit. Mum's meal on at least one occasion was missed. Mum needs to sell her bungalow and has been now refused to be allowed into it, yet was before.

Reply from Rebecca Bewley, Home Manager at Cotman House

At Cotman House we always welcome feedback from our customers so thank you for taking the time to leave this review. If you wish to discuss anything in more detail please contact the Home Manager.


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Review from Linda B (Daughter of Resident) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has always been treated with kindness and care. She is kept busy each day with a variety of organised activities. I am kept well informed of all that is happening within the home and with regards to my mother. All the rules surrounding Covid have been well explained with regards to visiting
etc. and are regularly updated. It is lovely to see the photos on Facebook of the residents enjoying the activities especially when visiting wasn't allowed. Overall I am very satisfied with the home.

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Review from Peter L (Son of Resident) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Obviously, the needs of the customer as well as the cost of self-funding will come into any recommendation that I give, hence my assessment as 'likely' and will be on an individual basis. I have found my mother's care to be of a high standard throughout the pandemic and have no quibbles prior to this.
Mother does not use the facilities as much as I would have liked but that is her choice.

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Review from Donna C (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad has been at Cotman House (summer 2020) he has settled in very well to his new environment, which could have been a tough challenge if it wasn’t for the attentive staff and pleasant home. My dad is a quiet gentleman who needs to be coaxed along to activities and participation and I can’t
thank the staff enough to keep persevering. What is so important is the staff really make an effort to understand my dad in order to get the best out of him.

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Review from D D (Wife of Resident) published on 11 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very considerate of the different aspects of my husband’s condition and know that on the more difficult days they need to work with him while appreciating his humour and character the rest of the time. He has settled well at Cotman House, despite my concerns that he would not accept
residential care. We have seen from the photos posted that he has been joining in, and enjoying, a range of social activities, which he was not able to do before.
It has been a very difficult time for residents, their families and staff but I feel that my husband has been safe and well-looked after and my family and I appreciate that enormously.
Thank you to the manager and your staff.

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Review from P F (Son-in-law of Resident) published on 11 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very happy with the process for the visit and it was nice to be able to make use of the garden. However, I thought the gardens needed some general care and attention and general tidying up. A couple of hours a week for a good gardener should do it.
Everyone has been very helpful throughout
and we are looking forward to the next visit.

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Review from Amy S (Granddaughter of Resident) published on 11 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team went over and above after not seeing my nan for over a year. They understood we wanted to share some personal news with her and they were so accommodating and understanding, especially the manager.
I tend to have more interaction with the manager and senior carer and they’re absolutely lovely
and provide updates where possible.

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Review from Rob H (Son of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The crew at Cotman House have excelled themselves during the challenging time of the last few months, always approachable, the residents' welfare and safety is at the top of their list.
They have been very amenable to visits when rules permit and to return there this week was great.
From the people
at the top to everyone behind the scenes, I could not wish for a better place for Mum to be as the lovely English summer approaches.

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Review from Lindsey Q (Daughter of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has Alzheimer's and has been in Cotman House since February 2020. The love and care she receives is second to none. Every member of staff I have had contact with is unfailingly polite, helpful and upbeat. It is a huge weight off of my mind to know my mum is safe and well looked after. Cotman
House is light, bright and beautifully clean with a lovely fresh smell. I would recommend to anyone looking for full time or respite care for themselves or a loved one.

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Review from Keith E (Power of Attorney of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When the resident, for whom I have Power of Attorney, was unable to look after herself in her own apartment, we looked at care homes in the locality and selected Cotman House. They were able to accept her in April 2015, and we sold her apartment to pay the fees. She has been there ever since, and our
experience has confirmed our
initial impression.
Cotman House is attractive, inside and out, and comfortable in the room and the other facilities. The staff are kind, caring and friendly. The manager has set a high standard in the organisation, and in informing me of the activities, which are organised for the residents.
This has been and is impressive during the current covid difficulties where the protection of residents and staff have been the priority, but opportunities for visiting are being made as far as is safely possible. I am completely happy with the way my resident is being looked after.

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Review from Rosie C (Daughter of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been very well looked after in a clean and pleasantly furnished room. Staff are friendly and caring respecting her dignity and choices. I feel very confident that the home has been kept Covid secure.
The catering provided is excellent and responsive to special requests. There is a range of
Group activities. For those residents less willing to leave their rooms or participate in a group a good addition would be the opportunity to chat or do an activity such as scrabble in their own room. This is clearly very demanding of staff time and might be better provided by volunteers.
Staff are very conscientious but also extremely busy with little time to ‘pass the time of day’ with residents. Any concerns raised have been addressed promptly. The link with local GP services is very good and relatives are informed of health issues.

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Review from Adrian H (Son of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum entered the home after living in our annexe for 3-years. The carers have been very friendly and helpful to us as a family on the outside of the home as well as to my mum. The carers really do care, it is not just a job, they talk about the residence as if they are their own family member. This
Covid situation has made things very difficult for all concerned, the priority of the home is to protect the resident, and through the nearly 9-months of lockdowns etc, there has not been one case of Covid at this home. This, I think, says a lot about the management and staff at the home, their dedication, and the protocols. There are many ways to contact my Mum, visiting, Skype, WhatsApp or a regular phone call. The carers are always able to give an update on how she is and what has been happening. There is a good and varied menu, and plenty of activities put on for her, which we can see on Facebook. Mum entered in August, so I could only mark good as I haven't toured the inside.
In one word - fantastic.

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Review from Claire P (Daughter of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved in to Cotman House in June 2020 under difficult circumstances with regards to Covid-19. Mum went through 3-months of being very unsettled but is now on the whole enjoying life at Cotman House. Unfortunately due to restrictions, I have been unable to be as involved in Cotman House as
I would like. Mum speaks very highly of the food, and the variety that's offered and the range of activities for her to try each week. I have noticed a remarkable change in Mum in terms of her physical and mental health, a pleasure to see. Thank you to all of the staff team.

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Review from Lynda R (Daughter of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in Cotman House for 9 1/2 years. She has always been very well looked after and treated with respect. The carers have always been happy to answer any questions. They have dealt really well with the coronavirus pandemic given their all to keep the residents safe and well. Mum has
continued to look well and happy when I have seen her. Thank you all.

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Review from Katie V (Daughter of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Cotman House in June 2020. We have been very pleased with the care my mother has received, albeit we have little first-hand insights since we cannot visit her except in the supervised visiting room. However, our impression from our conversations with mum and the helpful and pleasant
approach of staff is that the home is run by the caring, hard-working staff. Mum is full of praises for the wonderful food, and she really appreciates the wide range of regular activities. She says the activity leaders are very good and has joined in a huge range of activities, including things she wouldn't previously have thought of doing. She has settled happily, and we are grateful to the staff for helping her with this.

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Review from Trish H (Daughter of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Of course, I have only been inside Cotman House at the entrance and just inside the designated room for visits. My mother came into the home earlier this year, upset she had to leave her own home, not feeling well, and having significant visual difficulties. All these things are now in the past, as
when I speak to her, she is happy and chatty on the phone, or FaceTime or for our 1/2 hour visits. I just wish she would participate in the activities offered, but her choice is to stay in her room. She’s very happy with the food and has become used to the timetable. She has always liked structure and she likes to follow her own schedule.
The staff are great and she seems to get along with everyone, not wanting to single out anyone in particular, saying they are all good. Thank you all!

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Review from Keith O (Brother of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and staff have coped very well during 2020 with all that has been thrown at them and the residents whilst still bringing smiles to everyone's faces.
The activities that have been organised has emphasised the togetherness through all levels of staff and the residents.

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Review from Cherry P (Niece of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care which my uncle receives is very good.
The staff are all kind and very welcoming.
The home, itself, is so bright and clean, and everybody seems happy.
I am very pleased with all the service I have received, and the staff keep me well informed about my uncles care.

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Review from Linda L (Daughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the home since just before lockdown. Despite all the problems associated with the virus, I feel very comfortable that she is looked after well and with dignity. Visits have been facilitated so as to keep residents safe while allowing family contact to help residents' mental health
and where that was not possible staff have helped with emails. Skype and phone calls. Mum loves her full English each morning which is served with a flourish and ceremonial dome lifting. The lunch and supper menus are varied and interesting. She does not want to participate in craft-type activities but enjoys the weekly cinema and occasional opportunities to sing. The staff encourages her to join in but allow her to chose for herself to do what she prefers. Her hair and nails have never been so well cared for. Her room has a lovely view of the sea and the underfloor heating is great for when she gets out of bed in the night. My occasional concerns have been dealt with sensitively.

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Cotman House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Cotman House is calculated as follows: ( (184 Excellents x 5) + (49 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 234 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cotman House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (3)

Kirsty

Kirsty Allen

Job Title: Home Manager

Joined: 2020

Kirsty trained as a qualified nurse and within 6 years she became a Home Manager. She believes that every day is an opportunity to make a difference in someone’s life by making changes to the environment, putting things in place to reduce risk or even just by making someone smile and feel loved.


Kirsty is incredibly enthusiastic and loves that every day at Cotman House is different. Her passion for the role is infectious, and she tries to come up with new ways of working and new ideas on how to improve practice on a daily basis.


Outside of Cotman House, Kirsty enjoys spending time with her family and her miniature Dachshund.


Louisa

Louisa Wilkinson

Job Title: Administrator

It’s important to me that we offer a comfortable and homely setting that our residents are proud to call home and support them to be as active and sociable as they wish.


Chantal

Chantal Sencier

Job Title: Customer Relationship Manager

Joined: 2023

As the Customer Relationship Manager, Chantal brings extensive experience to support families through important care decisions. She is always available to answer questions and offers compassionate guidance and personal show rounds to help families find the best care solutions for their loved ones.