Cotman House

Garfield Road, Felixstowe IP11 7PU
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9.8 93 Reviews
  • Cotman House, Felixstowe
A warm welcome to Cotman House Care Home, where high quality care is more than just a service – it's an unwavering commitment. The team personalises every aspect of life at the home to meet the unique needs of every resident, from assisting with memory loss to delivering specialised dementia care and supporting end-of-life needs.

The dedicated team at Cotman House understands how difficult moving to a care home can be and they are there to support residents and their families and loved ones through every step of the journey. They are especially proud of their accreditation for 'End of Life' care.

Under the leadership of the dedicated home manager along with a committed care team, Cotman House promotes independence and dignity throughout everything they do.

Nestled within the vibrant and joyful home is a thriving community – perfect for those seeking companionship and connection. Experience the warmth and camaraderie of Cotman House Care Home.

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Care Provided by Cotman House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Kirsty Allen (Manager)
  • Admission Criteria
    • By Assessment
    • Ages 60+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cotman House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,100
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,300

  • Our fees are for guidance and are subject to assessment of care needs and room choice. The weekly fee will be confirmed following pre-admission assessment.
  • (these prices are only a guideline, please contact Cotman House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Phone Point in own room
  • Residents Internet Access

Cotman House Reviews (93)

Total of 93, showing 81-93
9.8

Cotman House has a Review Score of 9.8 (9.782) out of 10, based on 20 reviews in the last 2 years. Over all time Cotman House has 93 reviews.

Overall Experience

  • 68
  • 22
  • 0
  • 2
  • 1

Date Published

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Review from D R (Friend of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited an old friend for the last 2 1/2 years. During his stay at Cotman House I have attended, on average, 5 times per week and on every occasion, I have found an excellent standard of care and cleanliness. Nothing has been too much trouble and the staff go far beyond the "call of duty". Many
thanks.

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Review from R C (Son of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care that my mother receives at Cotman House. It is really difficult to make objective assessments, however, since I have no experience with other care homes at all. But, my gut feel is that it is well above the average in the most critical aspect of care.

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Review from S B (Son of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Initial contact was very positive and helpful and persuaded us to use Cotman House, with a sea view, for a week. Despite this being several days before checking in, when Mum arrived the room was not fully ready, i.e. no table top table, bed moved not facing the TV or the sea view.
Also, the buzzer/alarm
system going so incessantly throughout the stay was very off-putting.
Although it was turned down it was still audible and there must be a better system, not audible to all.
Food good.
Management flexible.

Reply from Joanne Rix, Home Manager at Cotman House

Thank you for taking the time to review Cotman House, we really appreciate your feedback.
At Cotman House, we take great pride in ensuring we deliver high-quality care and facilities meeting all our resident's requests and needs. As soon as we were aware of your preference in regards to the layout of the room, we were able to address and accommodate your mother's wishes. We are also happy to report that we have reviewed the audibility of our buzzer/alarm system to ensure they cause minimum disturbance whilst still being an effective means of our residents alerting our team should they require assistance.
We always welcome the opportunity to review and improve upon what we offer and thank you for sharing your thoughts with us.


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Review from Steven T (Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While in respite care my daughter died after a short illness. The staff and management cared for me in only what I can call "exemplary" fashion. Thank you for that. When I go into full-time care I hope to go into Cotman House.

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Review from Val M (Wife of Resident) published on 27 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent a week here and was looked after very well. The entire staff treated him with respect and loving care. The rooms were bright and cheerful and all the residents were happy and smiling! Would not mind spending sometime there myself!


On leaving we were invited to call in any time we

were in Felixstowe.


More like a family than anywhere else I visited.


My thanks to all the staff.


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Review from Yvonne L (Resident) published on 28 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for over 2 years and have found it very good. Staff are very nice, the home is kept spotlessly clean and the food is excellent. Residents are treated very well, people that need help get it. Staff are always willing to help. This home has always had a very high standard.

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Review from Kay H (Daughter of Resident) published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Cotman Lodge for 18 months. She needed full-time care after being diagnosed with a terminal illness. Whilst she was well she enjoyed the lovely surroundings especially in the summer months when she liked nothing better than sitting on the patio sitting in the sun looking
at the sea. Sadly she passed away in January 2017 with all the care staff showing her so much compassion and supporting my brother and I.

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Review from Jacky E (Daughter of Resident) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been excellent - good attitude, helpful, cheerful. Could not fault any! Thank you for the care and assistance in getting my mother back on her feet literally!

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Review from Joyce L (Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came for 2 weeks respite and decided to stay. I felt very comfortable as the staff and activities are very good. I'm never bored.

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Review from Irene T (Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly.

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Review from Margaret B (Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here since September 2015 after a having a hip replacement at hospital. I have several other medical conditions including osteoporosis, digestion problems all cared for very well by kitchen staff and old age. I am very well cared for by all the staff and the visitors are made welcome at
all times.

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Review from Jayne C (Daughter of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for almost a year and have found the staff very friendly, caring and eager, not only to settle her in but to support her own needs and allow her dignity, happiness and take part in her sense of humour. She enjoys her life at the home especially all the activities that are
brilliant and varied. Her room is very comfortable and homely and she enjoys the garden. The only negative is the meeting rooms for group activities can get very cramped.

Reply from Joanne Rix, Home Manager at Cotman House

Thank you for your kind remarks. At Cotman House we take great pride in ensuring we deliver high quality care and facilities. We are currently looking at the activities that the residents take part in and are looking to do some smaller group activities and one to one activities. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.


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Review from Susan A (Daughter of Resident) published on 15 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 102 years old registered blind and needs compete care. She has enjoyed all her 4 and a half years in Cotman House and we think it has given her a new lease of life. She's cheerful and likes the staff and the company and activities with the other residents. We have complete confidence in
all her care. We are thrilled with highest standards of care, comfort and the magnificent equipment for the disabled. The rooms are a delight! The food is marvellous and varied and she enjoys everything and she can ask for her special favourites. The staff could not be kinder, more friendly, professional and caring. I am a retired occupational therapist so can vouch for their proficiency.

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Cotman House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Cotman House is calculated as follows: ( (184 Excellents x 5) + (49 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 234 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cotman House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (3)

Kirsty

Kirsty Allen

Job Title: Home Manager

Joined: 2020

Kirsty trained as a qualified nurse and within 6 years she became a Home Manager. She believes that every day is an opportunity to make a difference in someone’s life by making changes to the environment, putting things in place to reduce risk or even just by making someone smile and feel loved.


Kirsty is incredibly enthusiastic and loves that every day at Cotman House is different. Her passion for the role is infectious, and she tries to come up with new ways of working and new ideas on how to improve practice on a daily basis.


Outside of Cotman House, Kirsty enjoys spending time with her family and her miniature Dachshund.


Louisa

Louisa Wilkinson

Job Title: Administrator

It’s important to me that we offer a comfortable and homely setting that our residents are proud to call home and support them to be as active and sociable as they wish.


Chantal

Chantal Sencier

Job Title: Customer Relationship Manager

Joined: 2023

As the Customer Relationship Manager, Chantal brings extensive experience to support families through important care decisions. She is always available to answer questions and offers compassionate guidance and personal show rounds to help families find the best care solutions for their loved ones.