+ FNC (Local Health Board Nursing Contribution)
Hairdressing, Toiletries & Chiropody are charged as extra's
Open door policy for visiting - No set times or booking needed.
Car parking available.
The Forge Care Centre has a Review Score of 9.9 (9.906) out of 10, based on 20 reviews in the last 2 years. Over all time The Forge Care Centre has 27 reviews.
Review from Maddy R (Daughter of Resident) published on 17 February 2025
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Reply from Kayleigh Morris, Business Support Manager at The Forge Care Centre
Thank you for your kind words. It has been an honour to care for your dad, although it wasn't for very long, he was loved as part of our Forge Family just like everyone else. We get very attached to our residents, but also their families too - we are already missing seeing you Daily and Dolly is missing you too! Thank you again for giving us the honour of caring for your dad - The kettle is always on if you are passing.
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Review from V W (Daughter of Resident) published on 28 January 2025
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Reply from Kayleigh Morris, Business Support Manager at The Forge Care Centre
Thank you so much for your kind words. Your mum is very much missed at The Forge and still fondly spoken of on a daily basis. Every person we are honoured to care for becomes part of The Forge family, but so do their families. Thank you for giving us the honour of caring for The Queen of your family and thank you for continuing to support The Forge as a family - it's truly appreciated. The kettle is always on if you fancy a cuppa.
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Review from Lesley T (Daughter of Resident) published on 17 January 2025
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Reply from Kayleigh Morris, Business Support Manager at The Forge Care Centre
Thank you for your kind words Lesley. It was our honour to be able to care for your mum. She was such a character and she will be spoken of fondly amongst the staff, for a very long time to come. We will also miss the rest of you! Working in care we get to know the families just as much as our residents, and your whole family were always so supportive of The Forge and continue to support us in the memory of your mum. We can't thank you all enough. You will all always be a part of The Forge Family. x
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Review from Jeffrey T (Mother of Resident) published on 3 January 2025
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Reply from Kayleigh Morris, Business Support Manager at The Forge Care Centre
Thank you for your kind words. Being able to care for people's loved ones is an honour for us and we thank you all for putting your trust in us with the Queen of your family. We get attached the families as much as we do our residents and you are all going to be missed by us - not just your mum. Your mum will be fondly remembered as part of The Forge Family for a very long time to come.
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Review from Phillip T (Son of Resident) published on 16 December 2024
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Reply from Kayleigh Morris, Home Manager at The Forge Care Centre
Thank you so much for your kind words. Whilst we are here to care for people, we do get very attached to not only the residents we care for but the families that come with them too. Your mum was such a massive character within this home and she is very much missed. She will be a part of our Forge Family for a very long time to come. Thank you for giving us the honour of caring for your mum.
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Review from Darren P (Son of Resident) published on 5 August 2024
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Reply from Kayleigh Morris, Home Manager at The Forge Care Centre
Thank you Darren for your lovely words - as you know, we are all very fond of your dad. He loves a chat, and often asks me to come and have a look at how tidy his room is, he then shows me the family pictures and tells me how wonderful you all are! We love being able to provide memory-making days for your mum and dad - seeing them smiling together means the world to us. Thank you for trusting us with your loved one - we love him too.
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Review from P W (Son of Resident) published on 5 June 2024
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Reply from Kayleigh Morris, Business Support Manager at The Forge Care Centre
Thank you so much for such kind words. As you know we all absolutely adore your mum, and making sure she feels happy and safe is our main priority. I always remember when Mum first moved in, she would come down to reception and sit with us, helping us to answer the front door and welcoming visitors with a smile. I can only thank you for putting your trust in us, not only with Dad but with Mum too - it's an honour to know that the care we provide is held in such high esteem by you. Thank you.
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Review from B B (Daughter of Resident) published on 29 May 2024
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Reply from Kayleigh Morris, Business Support Manager at The Forge Care Centre
Thank you so much for your kind words - it has been a pleasure watching Dad thrive in this environment and seeing him with a constant smile on his face makes all of us happy too. He is a pleasure to care for and we love encouraging him to do the things he enjoys. It's also been great getting to know you and Mum. Thank you for putting your trust in us.
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Review from Patricia C (Daughter of Resident) published on 26 April 2024
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Reply from Kayleigh Morris, BSO at The Forge Care Centre
Thank you so much for your kind words. It is an honour to care for mum and we love seeing her smile too. We are looking forward to all of the summer activities mum can get involved with.
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Review from Rosie B (Wife of Resident) published on 2 April 2024
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Reply from Kayleigh Morris, Business Support at The Forge Care Centre
Thank you so much for your kind words. It's brilliant to know that the care we are providing has put a smile back on his face. It's been wonderful to observe the interactions he has with the other residents, he really has settled in here and it's a pleasure to be caring for him. Thank you.
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Review from C D (Sister of Resident) published on 14 March 2024
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Review from Gary N (Son of Resident) published on 21 November 2023
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Review from Beverley J (Daughter of Resident) published on 27 October 2023
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Review from Jayne B (Daughter of Resident) published on 29 September 2023
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Review from L E (Daughter of Resident) published on 29 September 2023
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Review from L E (Granddaughter of Resident) published on 27 September 2023
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Review from Yvonne L (Daughter of Resident) published on 27 September 2023
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Review from Kerry F (Daughter-in-law of Resident) published on 27 September 2023
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Review from Jackie P (Daughter of Resident) published on 27 September 2023
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Review from Paul J (Son of Resident) published on 27 September 2023
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The Review Score of 9.9 (9.906) out of 10 for The Forge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.906 for The Forge Care Centre is calculated as follows: ( (212 Excellents x 5) + (22 Goods x 4) ) ÷ 234 Ratings = 4.906
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Forge Care Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 20 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Home Manager
Joined: 2008
I joined the Summerhill Care Homes Group after graduating from university in 2008 and I have worked alongside and within all of our homes in a Business Support Role, having worked in both our Finance and Payroll departments for the group and I have often moved around each site to give extra support where needed.
Since opening in November 2010, I have been heavily involved in The Forge Care Centre and I have seen the home develop and evolve through the years previously having the position of Business Support Manager where I supported the Manager with running of the home and had direct responsibility for the personnel aspects of ancillary services.
I am now the home manager and I really enjoy my role.
Job Title: Clinical Manager
Joined: 2017
I joined the team at The Forge Care Centre in April 2017 following an extensive career in Primary Care working for the NHS. I brought to the role as RGN a wealth of knowledge and clinical skills, including teaching and mentoring, nurse leadership, physical assessment and specialist knowledge of long-term conditions and chronic disease management.
I was promoted to Clinical Lead in 2018 and then to Clinical Manager in January 2021 where the role involves the management of the nursing team and supporting the Home Manager, Laura, with the safe day to day running of the home.
Job Title: Clinical Compliance & Quality Lead
Joined: 2016
I joined The Forge in November 2016 as a Registered Nurse. I brought with me various skills and knowledge following my career in both surgical and respiratory nursing. Since joining The Forge I have undertaken various roles including Senior Nurse and Clinical Lead further developing my skills and knowledge and developing skills in team management and obtaining my Level 5.
I work alongside both Julia and Laura to support the staff team with the safe day to day of the home and oversee the clinical and care compliance aspect of the home. I am also our in-house trainer for Moving & Handling, ANTT, IDDSI, Catheterisation, Tracheostomy Care, PEG Care, NEWS, Venepuncture and Sepsis and the training and development of our Nursing Teams.
I also head up the Activity Team, and alongside them I help plan our fund raising, daily activities and organised events and trips.
My role is ever evolving and no two days are the same, which is what makes my role such an interesting one for me
Job Title: Business Support Manager
Joined: 2010
I came to The Forge in August 2010 before it opened, and haven’t left (I did try but my heart is at The Forge and always will be). I will still be here when I transfer from my desk to a bed! I’ve always worked in offices before working here, reconciling accounts for various companies, but this is the best job ever. Greeting families as they come to the home (getting paid to talk to people – perfect job).
I really love working at The Forge as it is like one large family, everyone gets on with each other – lovely atmosphere. We have amazing angels that look after our lovely people and do an absolutely amazing job.
Job Title: Business Support Manager
Joined: 2012
I have worked at The Forge Care Centre since 2012. It was my first job in care, after helping look after my grandmother at home.
I started here as a carer, providing hands on care to our lovely residents. I love to dance and bounce around - I have finally found a job that allows me to do this, and the residents join in!
Over the years I have had various different roles within the home, and I am now thriving in the Business Support Manager role.
I oversee the resident side of things, from making admissions as smooth as possible, managing personal allowances and supporting the home manager in any way I can.
I'm lucky enough to have a job where I have 76 Nana's and Grandad's to see everyday.