Review from Valerie B (Daughter of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience

My mum, who is in her 98th year, has lived at Avondale Care Home since October 2022. As a family, we are delighted at the care and attention she has always received since she came. Prompt action and communication from staff when it's needed. If we have any queries, we are always given clear explanation

from staff, are made to feel welcome and individual staff members often express their affection for my mum. Mum always appears relaxed and content and speaks for her liking of the home.

Reply from Antonios, Home Manager at Avondale Care Home

Thank you for your kind review of our care home. We are delighted that your mum expresses her positive thoughts on Avondale and that you have received such positive responses from our team. We appreciate all feedback and will be sure to share this with our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Wife of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience

Well done to everyone at Avondale Care Home for a very enjoyable and uplifting Saturday afternoon on the 1st of July 2023.
Together with my husband, who is a resident at Avondale, we were part of the annual Pride Party, and we enjoyed live(ly) entertainment, cocktails and a delicious buffet.
The staff

were cheerful and extremely helpful, making sure that we all had a wonderful time.
A big thank you to the Avondale party organisers and staff.
We are already looking forward to next year's Pride Party.

Reply from Antonios, Home Manager at Avondale Care Home

Thank you for reviewing our care home; our dedicated Leisure and Wellness team work hard alongside the rest of our team to create a fun and varied schedule of events and activities to meet everyone's tastes. We certainly love a party! I will certainly pass on your thanks to all those involved, and we will look forward to you joining us next year.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terry H (Son of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience

Just a note to you to say a big thank you to all the team at Avondale who organised and prepared the guest dining area for my father's 85th birthday celebration at the beginning of the month.
The food and drinks were exceptional which family and friends enjoyed during the afternoon get-together. Many

thanks.

Reply from Antonios Loumousotis, Home Manager at Avondale Care Home

It was our pleasure and thank you for taking the time to let us know!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V E (Relative of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience

Fantastic care, great staff. Communication is very good. We felt very happy knowing how well our mum had been looked after. Mum stayed in the residential dementia unit, highly recommend it, will definitely use it again.

Reply from Antonios Loumousiotis, Home Manager at Avondale Care Home

Thank you so much for the kind review and we're so glad that Mum enjoyed her stay and the team very much look forward to having her stay again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C K (Daughter of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience

The relief that Dad is respected, happy, busy and cared for is such a wonderful thing. At 95 he has a new lease of life, he is active and involved. Thank you.

Reply from Clarissa Ellis, Home Manager at Avondale Care Home

All of the team here at Avondale are so happy to hear your feedback and glad that Dad has settled in so well and feels a new lease of life. That's incredible to hear and we'll continue to work hard to keep Dad feeling cared for and supported.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon H (Friend of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience

My friend's stay at Avondale has turned his life around with the help of the staff and facilities he is now able to resume normal life at home. The rooms are very comfortable and bright, the food is great. The staff are very helpful and caring. I would be happy for him to return for further respite

care or permanent accommodation if needed in the future.

Reply from Antonios Loumousiotis, Home Manager at Avondale Care Home

Thank you for sharing your experience of our home and for your kind words of praise for our amazing team. We would be delighted to help in the future. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M G (Daughter of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience

Very welcoming staff, professional and caring at all times. Treat each resident as individual according to their specific needs and requirements. The activities chosen and undertaken by the entertainers really seem to improve the quality of life of the resident.

Reply from Hannah Markland, Regional Manager at Avondale Care Home

Thank you very much for your kind words about our "very welcoming, professional and caring staff". Your lovely comments will be very much appreciated by the whole team. Warmest regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey L (Daughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident at Avondale Care Home for the last couple of months in the dementia suite. After caring for her for the last few years myself I had to make the hard decision that I could no longer give her the care or time that she needed without burning myself out. Not an easy decision

to have to make but from my first visit to look around and meet the staff I was so impressed. The atmosphere is wonderful. She has settled in so well. The staff are truly amazing and so very caring. They really are so dedicated to each and every resident and they treat them like family. There are so many activities that she is now taking part in. It's wonderful to know that she is safe, cared for and most importantly extremely happy. I highly recommend a visit if you have a loved one who now needs a little more help than before. There is now total peace of mind for me knowing that she's happy, safe and getting amazing care from the lovely staff. 100% recommend.

Reply from Hannah Markland, Regional Support Manager at Avondale Care Home

Thank you for your incredible comments. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P M (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience

Since coming to Avondale Care home, my mum had her first shower in three years as her old home did not do this. She has really enjoyed all the things on offer and being out in the minibus. The staff are amazing, so kind and caring and the food is really good. My mum has started to put on weight and

looks ten years younger. She has made friends and has a life now. Everyone who comes to see her says it is like a five-star hotel. Thank you all so much.

Reply from Hannah Markland, Regional Manager at Avondale Care Home

We're are thrilled your mum has made lots of friends at Avondale, she's wonderful company and a delight to be around.
Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be overwhelmed to receive this feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I L (Son of Resident) published on 28 April 2023
Submitted via Website • Report

Overall Experience

After my mother passed, we needed to get Dad into care, I visited several homes in the area and decided Avondale was the best option, how right I was, they bent over backwards to get us in within a week and since Dad has been with Avondale he has wanted for nothing. The staff I have encountered have

all been excellent, from the management team, who ensured everything went smoothly, and the care team, who have cared for Dad with humour and compassion.
The food has been excellent according to Dad and the staff are encouraging him to join in at a very difficult time for him. Thank you Avondale

Reply from Hannah Markland, Regional Manager at Avondale Care Home

Firstly, thank you for entrusting us with the care of your dad. Your amazing feedback is greatly appreciated, it makes all the wonderful work my team do worthwhile. It is our pleasure looking after your dad and we really enjoy him being part of the Avondale family. I will be sure to pass on your amazing comments to the wider team as I know they will be extremely grateful!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T W (Husband of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience

My experience of Avondale Care Home is in providing respite care of three weeks for my wife.
During this time, it was clear to me that Avondale is an extremely well-managed care home. Staff are caring, reassuringly friendly and helpful. My wife was happy there in as much as one can be in these circumstances.

That is, in itself, the highest commendation. Thank you, Avondale.
Should I need more respite in the future or a permanent arrangement, please consider my wife for your available accommodation.

Reply from Hannah Markland, Regional Manager at Avondale Care Home

Thank you very much for your wonderful comments about Avondale being an extremely well-managed care home and the Staff being caring, reassuringly friendly and helpful.
I'll ensure the whole team receives your feedback as it will be very much appreciated.

You are both welcome to come and stay with us again and in the meantime, please do feel free to pop in for a coffee or join our events. We would be thrilled to see you both.

Warmest regards

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda C (Granddaughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience

My nan has been in the home for over a year. She likes it and feels safe and looked after. She is happy when I visit and the staff are welcoming.
Parking can be a little tricky as the carpark can get busy.

Reply from Barbara Howlett, Client Services Manager at Avondale Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan D (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience

My mother, who lives with us, spent a week at Avondale Carwe Home in a respite capacity so we could go on holiday. We were impressed by the kindness of the staff and the attention paid to her needs. My mother is still both mobile and active and therefore was able to enjoy a range of activities within

the home and also a trip out. When we picked my mother up it was clear the staff had an excellent rapport with her. They encouraged her to stay again and we, her family, would be very happy to leave her in the care of the staff at Avondale next time we go away.

Reply from Hannah Markland, Regional Support Manager at Avondale Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
It's wonderful that you have taken the time to acknowledge how impressed you were by the kindness of the staff and the attention paid to her needs. It's something everyone at Porthaven takes great pride in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth W (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

My father spent a few weeks at Avondale after being in hospital; my 92-year-old mum wasn't able to nurse him as needed. We found that all the staff were kind, helpful and respectful. I only went to Avondale a few times because I don't live in England, but I was very grateful to the manager for organising

Skype calls with him, or me, and my mum, when she was visiting. My brother-in-law who lives locally particularly wishes to thank the nurse on my dad's unit, and the manager. Both were extremely helpful during my dad's stay in various ways, and we appreciated their kindness and good humour. He found the nurse to be very organised and efficient. It was always a pleasure to speak to them when we were on the unit, and if we asked for anything it was dealt with promptly. My father eventually transferred to another care home closer to my mother's home - we chose another Porthaven facility as we were so pleased with their care.

Reply from Hannah Markland, Regional Support Manager at Avondale Care Home

Thank you for your incredible comments. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. The care and well-being of every resident are our number one priority and it is rewarding to have such positive feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen E (Husband of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience

My wife has only been at Avondale Care Home since mid-December so it is only a relatively short time. I am particularly impressed with the two male carers who spend time with residents in the 'bistro'. The caring staff have coped with my wife's incident of aggression. I can't really comment on the food

and drink but my wife seems happy about this.

Reply from Barbara Howlett, Client Services Manager at Avondale Care Home

Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham B (Son-in-law of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience

My partner's mother went into Avondale Care Home for respite following an illness and some time spent in the hospital. The home was very accommodating and looked after her with care, and made her feel very comfortable. Despite her initial wishes to return to her own home, she quickly felt that Avondale

was the place she wanted to make her new home and decided to stay there long term. The staff are always friendly and helpful and always leave you feeling that she is going to be well looked after and supported. I would recommend Avondale to anyone who wants a good quality of care and support for their loved ones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa P (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience

Mum was living independently but had become isolated during Covid which lead to her physical and mental health deteriorating. Whilst Mum was not fully convinced that residential care was the best solution, she has absolutely thrived at Avondale. Her physical health has improved 10-fold and the management

and staff have been excellent in assessing and understanding Mum's mental health condition. They have been very supportive of her needs and encourage her to participate in the many physical and social activities that are organised. They have also been very supportive of me as I adjust to Mum's evolving needs due to her changing mental health.

Reply from Barbara Howlett, Client Services Manager at Avondale Care Home

I would like to thank you for taking the time to share your experience. We appreciate how difficult it can be for loved ones when an individual makes the decision to move into a care home. Thank you for entrusting us with the care of your mum and we are always on hand to support you, even if it's just a coffee and a smile you need. It's wonderful to hear your comments "She has absolutely thrived at Avondale. Her physical health has improved 10-fold". We are extremely proud of our dedicated staff and will be sure to pass on your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Son of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience

Very happy with the home's facilities and the attitude of staff in their dealings with both residents and relatives. I feel that the care delivered is of a very high standard and has been appropriate to the needs of my mother.

Reply from Lea Orodio, Home Manager at Avondale Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N W (Son of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience

Mum has been here for nearly 18 months now and we (my brother and I) are very happy with the staff and the way Mum is treated. The peace of mind, knowing that whatever happens, Mum will be well looked after, with nursing help on hand if required, is priceless. The staff are always happy to answer any

questions about her care and needs and deliver a fantastic service to someone, who I am sure at times, can be a little difficult.

Reply from Lea Orodio, Home Manager at Avondale Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire H (Daughter of Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience

My mum went to Avondale as a respite client. She felt safe and well cared for during her stay. All the staff are friendly and caring and as a daughter I feel mum was very well looked after which is ultimately what one would want for their family member.

Reply from Lea Orodio, Home Manager at Avondale Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Avondale Care Home

Care Provided by Avondale Care Home

Good to Know

Funding & Fees Guide for Avondale Care Home

Facilities