Avondale Care Home

Gatehouse Road, Aylesbury HP19 8EH
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10 174 Reviews
  • Avondale Care Home, Aylesbury
With 90 ensuite bedrooms spread across three separate floors, Avondale Care Home has been providing excellent 24-hour residential, dementia, nursing and respite care since 2010. Avondale sits on Gatehouse Road, with Aylesbury's bustling town centre only a few minutes away. The team at Avondale Care Home are dedicated to providing person-centred care in a respectful and dignified manner, encouraging independence and ensuring personal choice takes priority. Avondale residents benefit from living in a purpose-built home with a café, multiple sitting and dining rooms, a library, an activities and wellbeing room, a private dining room for special occasions, secure landscaped gardens and a gym complete with equipment designed with active ageing in mind.

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Care Provided by Avondale Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Antonios Loumousiotis (Home Manager)
  • Admission Criteria
    • Subject to assessment.
    • Ages 50+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Avondale Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Avondale Care Home Reviews (174)

Total of 174, showing 41-60
10

Avondale Care Home has a Review Score of 10 (9.958) out of 10, based on 32 reviews in the last 2 years. Over all time Avondale Care Home has 174 reviews.

Overall Experience

  • 158
  • 16
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Date Published

174
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Review from Sandy S (Wife of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care the team is showing my husband is exceptional. They take care of his every need. They keep me updated on his progress and what his day has been like. Brilliant nursing. Food could be better.

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Review from S H (Daughter of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been very flexible in accommodating our parents in difficult circumstances. The dynamic team is dedicated to making sure residents are cared for and comfortable and that their individual needs are met. They also make visitors welcome and I am breathing more easily now that I know my parents
are in such good hands. After a long and thorough selection process, I am very pleased that we chose Avondale for our parents.

Reply from Lea Orodio, Home Manager at Avondale Care Home

We're delighted it gives you comfort to know your parents are in safe hands. We thoroughly enjoy spending time with them. Your comments regarding "The dynamic team is dedicated to making sure residents are cared for and comfortable and that their individual needs are met" and other kind words are greatly appreciated.


We are very proud of our dedicated staff and will be sure to pass on your amazing feedback.


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Review from S M (Son of Resident) published on 29 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad stayed at Avondale for two months respite care after a short period in hospital. We were particularly pleased with the flexibility of the Care Manager in accommodating dad at short notice and thereafter extending his stay until we found longer-term care closer to mum. We also appreciated the compassion
and understanding with which the staff allocated to dad treated him throughout his stay at Avondale. Dad's room was spacious and well furnished and always seemed clean and well maintained. Dad himself always appeared clean and well groomed. We felt particularly reassured by the security arrangements within the Home, as well as the alertness and attentiveness of staff. Dad's ability to communicate and physical condition noticeably improved during his stay after a particularly difficult time for him. The nurse practitioner who cared for dad after a fall was particularly caring and kind-hearted.

Reply from Barbara Howlett, Client Services Manager at Avondale Care Home

Thank you so much for your glowing review. I'll ensure I share the wonderful comments with the rest of the team. They will be delighted!


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Review from Greta A (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

She stayed with you for a week's respite care while I was away. While she couldn't recall everything she did with you, she appeared to be happy with her care, and she must have had lots of attention, as she seemed quite lost and a little disoriented when she got home, asking what she was doing next,
who is looking after her, etc.

Reply from Barbara Howlett, Client Services Manager at Avondale Care Home

Thank you so much for your wonderful feedback, it makes all the wonderful work the team at Avondale does worthwhile. It is our pleasure looking after your mum and she is more than welcome to visit us again and join in our events.


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Review from Lucy C (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our very first tour of Avondale Care Home, we were very impressed with the standard of decor and cleanliness. The home is so very welcoming and looks and smells like a hotel! Since dad moved into the home, we have been so pleased with how quickly he has settled in - this is of course down to the
incredibly helpful, patient and respectful staff. One staff member, in particular, has been incredibly helpful. She is always available on the phone or via email to answer all the little questions that have cropped up. Lastly, I love being able to visit whenever I like and I love dad's room - it's a great size and is so comfortable and airy. Highly recommended.

Reply from Barbara Howlett, Client Services Manager at Avondale Care Home

Thank you for your incredible comments. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.


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Review from K C (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled well. All the staff have been kind and friendly. The environment is clean, spacious and well organised. Always trying to accommodate Mum's requests. Nothing too much trouble. Very easy to visit.

Reply from Barbara Howlett, Client Services Manager at Avondale Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.


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Review from Patrick F (Son of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the staff - carers, nurses, and management. Rooms are spacious and airy. The facilities are excellent. Activities are good. Very pleased overall with the level of care provided. Wouldn't hesitate to recommend Avondale Care Home to anybody thinking of going into a care home.

Reply from Dionne Kingsley, Head of Client Services at Avondale Care Home

Thank you very much for your wonderful comments about our excellent facilities and impressive staff. The leisure and wellness team will also be delighted to hear your feedback regarding the activities they provide. I'll ensure the whole team receive your feedback as it will be very much appreciated. Warmest regards.


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Review from S H (Daughter of Resident) published on 18 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved Mum into respite care for two weeks. We were nervous as a family because she had been cared for at home for years. She has advanced dementia but still only in her seventies. Avondale in Aylesbury was so welcoming and made the moving in process easy and gentle. The home is incredibly clean and
smells fresh - which makes a huge difference to the overall experience. Management is responsive to questions and reassuring. I felt relaxed that Mum was safe and well cared for there.

Reply from Dionne Kingsley, Head of Client Services at Avondale Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
It's wonderful that you have taken the time to acknowledge that your mum was safe and well cared for whilst at Avondale and how the team were so welcoming. It's something everyone at Porthaven takes pride in.


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Review from J P (Son-in-law of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, you are welcomed with a warm greeting and made to feel like one of the family. My mother-in-law came to the home not being able to walk, communicate or feed herself, but within six weeks she has made remarkable progress. She feeds herself now and can now stand with assistance. I cannot praise
the staff enough and the facilities available. My mother-in-law is now more of her old self. Thank you.

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Review from J D (Daughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family has been overwhelmed by the excellent service provided by the Avondale Care Home. In particular, we cannot praise highly enough the professionalism and kindness of all the staff at the Care Home ensuring that my mother received the best possible support and care. The staff across all areas
of the Care Home are approachable and always willing to answer questions and help in any way they can. Moving our mother to a Care Home was a difficult and emotional decision and this was made so much easier by the outstanding care and support demonstrated by all the Care Home staff.

Reply from Shaun Canavan, Home Manager at Avondale Care Home

Thank you for such wonderful comments which I will be sure to pass on to my team. Kind regards, Shaun.


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Review from Diane G (Respite Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I was taken to my room, I liked it. The quality furnishings are pretty. The garden room looks just what I wanted. I was a bit bewildered after my knee operation. I arrived late, but the night staff were kind and reassuring. All nurses and carers were good with nice back up staff - cleaners
etc.

Reply from Shaun Canavan, Home Manager at Avondale Care Home

Thank you for completing a review of our home and for your lovely comments - I will certainly pass this on to the team. It's great to hear that you enjoyed your stay with us and we look forward to welcoming you back again soon.


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Review from Mary R (Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and staff very friendly and helpful.

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Review from Derek C (Husband of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good.

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Review from Brian G (Son of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Avondale a year ago and has been very well looked after. After her stroke, she was no longer able to live alone and was in poor health. She now looks and feels so much stronger, thanks to the care and attention she is getting each day.

Reply from Shaun Canavan, Home Manager at Avondale Care Home

Thank you for your kind words and for sharing your experiences. Your mum is such a pleasure to look after and we are delighted to have her stay here with us. Best wishes, Shaun.


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Review from Cliff N (Son of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, welcoming, safe, caring home. My mother has been a resident for some 19 months and loves it there. Covid 19 has been a very challenging time for everyone but the home have managed very professionally and kept Mum safe.

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Review from Rhona S (Daughter of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avondale is a lovely facility which offers many opportunities to its residents, but over and above this, is the staff. They are friendly, caring and go the extra mile to make residents and visitors comfortable and welcome. They provide interesting and stimulating activities and ensure there is always
some fun to be had.

Reply from Rachael Startin, Sales & Marketing Manager at Avondale Care Home

Thank you so much for taking the time to review our home and for your lovely comments. I will certainly feed this back to our team who will be delighted to hear that their hard work is appreciated.


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Review from Paul J (Son of Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent just over four weeks in Avondale Care Home before passing away peacefully. During this time the staff treated my dad with care, dignity and compassion. This was very important to me, as visiting was severely restricted due to COVID-19. During my few visits though, I could tell by dad's
reactions that he was being well cared for. Thank you to all!

Reply from Rachael Startin, Sales & Marketing Manager at Avondale Care Home

Thank you so much for your kind words and taking the time to share your experience of our home during this difficult time. I will ensure your lovely comments are passed on to our care team.


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Review from Jane B (Daughter of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff very pleasant and helpful. They were all very professional and caring in all dealings with the family and Mum.
The client services manager and care manager were very supportive and thorough in ensuring they could met my mother's needs. A big thank you to you both!
They were able
to allay any concerns and fears the family had about respite care and using Avondale.
They asked about Mum's likes, dislikes interests etc and what they could do to support mum; especially as she can be challenging.
I would definitely recommend and use the care home again as they gave peace of mind, especially under the challenging circumstances of COVID 19.
Also thank you for all the help, compassion and the follow-up calls. It is greatly appreciated.

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Review from C H (Wife of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has spent 81/2 years at Avondale. He had Parkinson's and Lewy Body Dementia and was completely reliant on staff for every aspect of his life. he could not have received better care anywhere. The support to the family has been amazing. Avondale should be very proud of their staff, especially
during the current crisis. He passed away peacefully with me by his side and the love and care of everyone around him on 29th March 2020. tThank you all.

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Review from Nicola (Daughter of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, brother and I would highly recommend Avondale Care home.
Right from the start with our initial meeting with the Home Manager and Client Services Manager we were guided with care so we could make the upsetting but necessary decision to move my father into a care home.
The Home Manager
assessed my father, his personality and his symptoms of Alzheimer's and suggested the most suitable wing and room location for him.
The team worked very hard right from the start to make the move as comfortable for my father as possible. Every visit we made to see my father was a happy visit, there is a lovely atmosphere at Avondale. The carers were like family to my father, and the attention to detail with the nursing and care at Avondale is incredibly high. They really understand dementia and all members of the caring and nursing staff are highly trained.
We would highly recommend Avondale.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Avondale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Avondale Care Home is calculated as follows: ( (364 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 378 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avondale Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (29)

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Meet the Team (2)

Antonios

Antonios Loumousitois

Job Title: Home Manager

Joined: 2023

Hello, my name is Antonios Loumousitois, and I am the Home Manager here at Avondale.


I have a strong background in healthcare management and extensive experience in the care sector, with a BSc in Management of Health and Welfare Units and an MBA in International Healthcare Management. I have also been registered with CQC since 2016.


As a home manager, I am incredibly passionate about treating everybody with dignity and respect. I also believe that a positive attitude can make a real difference in people's lives.


Taylor

Taylor Caterer

Job Title: Client Services Manager

Joined: 2024

Hello, my name is Taylor Caterer, and I am the Client Services Manager here at Avondale Care Home.


I have experience in quality, service improvement and redesign, which demonstrates my commitment to quality assurance and improvement in healthcare. I apply quality, service improvement and redesign tools and methodologies to enhance patient experience and safety, drive positive change and aim for excellence in healthcare services.


As the Client Services Manager, I emphasise the importance of the emotional journey into care, especially from a family perspective. I am committed to being there every step of the way to provide support and guidance in the client services process at Avondale.


I advocate for optimum outcomes for private clients with various rehabilitation, nursing care and residential needs. I ensure effective communication with all personnel involved. I also create holistic care plans for our residents.


With 10 years of working in the industry, I have gained a wealth of experience. Care, benevolence and empathy are at the core of my values. My passion is to enable, empower and facilitate the best outcomes for our resident's needs.