Avondale Care Home

Gatehouse Road, Aylesbury HP19 8EH
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10 174 Reviews
  • Avondale Care Home, Aylesbury
With 90 ensuite bedrooms spread across three separate floors, Avondale Care Home has been providing excellent 24-hour residential, dementia, nursing and respite care since 2010. Avondale sits on Gatehouse Road, with Aylesbury's bustling town centre only a few minutes away. The team at Avondale Care Home are dedicated to providing person-centred care in a respectful and dignified manner, encouraging independence and ensuring personal choice takes priority. Avondale residents benefit from living in a purpose-built home with a café, multiple sitting and dining rooms, a library, an activities and wellbeing room, a private dining room for special occasions, secure landscaped gardens and a gym complete with equipment designed with active ageing in mind.

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Care Provided by Avondale Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Antonios Loumousiotis (Home Manager)
  • Admission Criteria
    • Subject to assessment.
    • Ages 50+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Avondale Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Avondale Care Home Reviews (174)

Total of 174, showing 61-80
10

Avondale Care Home has a Review Score of 10 (9.958) out of 10, based on 32 reviews in the last 2 years. Over all time Avondale Care Home has 174 reviews.

Overall Experience

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Date Published

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Review from Gill F (Daughter of Resident) published on 2 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was welcomed into Avondale by all members of staff. The arrangement of the home into small units ensures a caring family atmosphere with residents interacting with the same staff. My mother's individual needs regarding food are always accommodated. It is evident that the staff are happy in
their working environment which also contributes to a cohesive family feeling. The care and empathy shown is excellent. The staff are supportive towards relatives willing to offer advice. The accommodation is scrupulously clean and the building is bright, airy and welcoming.

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Review from C T (Wife of Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the management team was really welcoming and reassuring from the initial stages of choosing a home to my husband's assessment, and then his admission. The admission was a daunting experience but all staff made it easier by introducing themselves and immediately treating my husband with the utmost
care and dignity and to a really high standard. This continued throughout his stay. They all also treated me with cheerfulness and friendliness and phoned me if they had any concerns. Nothing was too much trouble and as a family, we could not have asked for better care.

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Review from Mandy B (Daughter of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Avondale for 5 years before she passed away at the end of February 2020. The care and attention Mum received was first class. The staff were so nice to Mum, particularly as her needs were many and the demands on their time quite extensive.

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Review from Catherine D (Daughter of Resident) published on 6 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looking for somewhere for my mum to receive a week's respite care after a two-week stay in hospital as she wasn't sufficiently well to go back home. Avondale was recommended to me by mum's local friends and in fact, Mum had once visited a friend there herself and was very impressed with everything
about it. I spoke at length with the Manager and Client Services Manager and felt very comfortable that Mum would be well looked after. The Manager kindly arranged to send out a nurse to assess Mum in hospital to ensure that her care needs could be met. Within a couple of days, Mum was happily settled in a lovely room with amazing staff and her every need was met. Mum was on oxygen 24/7 so it was difficult for her to leave her room - that was not a problem and each of her delicious meals were brought to her on a tray with a silver cloche and even a glass of wine with her evening meal!
Thanks to all the staff at Avondale; if needs be, I would not hesitate for Mum to go back in the future.

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Review from Sandra B (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum died on 15th February 2020 after 3 1/2 years being cared for in Avondale. The staff on Pink are absolutely fantastic. They have gone above and beyond and not just cared for Mum during her stay but really cared for her. Thank you to all at Avondale.

Reply from Shaun Canavan, Home Manager at Avondale Care Home

Thank you for your kind words. It was our pleasure to be able to care for Mum and I am heartened to hear that you feel our team go beyond the call of duty - they really are quite special and I will share your comments with everyone.
Very best wishes, Shaun.


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Review from Philip M (Friend of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice, clean building inside and out. The staff are very polite to residents and visitors at all times. There is a good drink facility for all. Well done to all staff - thank you.

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Review from M W (Wife of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely satisfied with all aspects of my husband's care. He was always treated with respect and dignity. This applied to all staff from cleaner up to managers. The culture of the home is one of happiness and fun for residents and their visitors. It was always a pleasure to visit my husband.
I have no hesitation in recommending the home. I was always made welcome on my visits and enjoyed the involvement of the local school especially.

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Review from Peter B (Son of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent five and a half years at Avondale. She was very well looked after, in pleasant surroundings. All the staff were very caring and looked after my mother extremely well.

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Review from M N (Niece of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has had and is having a marvellous life here at Avondale. I cannot speak highly enough about the amazing care he receives and the staff are so fantastic.

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Review from R W (Son of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent quality of care delivered by a great team of people. The team have gone the extra mile to help my mother settle into her new environment, to make her comfortable and laugh. I am so much more relaxed knowing she is in such safe hands.

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Review from C P (Granddaughter of Resident) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is so much happier in this home compared with the lastshe was there for five and a half years. Last week for the first time in over three years I actually managed half a normal conversation with her, something I believe is thanks to the care and support form the team. It is such a lovely
building with a special caring team who are welcoming, observant and helpful.
The fact they have got her or fo bed is a miracle.

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Review from K P (Nephew of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best and cleanest care home I have been in. The staff are excellent with their care and are always happy and smiley.
My auntie loves being there.

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Review from Ann P (Niece of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avondale Care Home is so very clean and tidy. Excellent care to our auntie. She is very happy there too. The staff always do a brilliant job, always polite, helpful and friendly, nothing is too much trouble.

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Review from Philomena H (Resident) published on 8 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you, to the manager and client services manager and the kind and thoughtful staff of Avondale Care Home for your compassion and kindness shown to my foster mother during her respite care in July 2019. She returned home to Essex a well-nourished, stronger physically and mentally, happier lady.
I will always be grateful to all of you for helping the family during a different period in our lives.

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Review from Sara O (Daughter of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avondale is a wonderful home for my father. He is looked after and cared for extremely well. it is a lovely environment and the staff treat the residents with such dignity. It is a home from home. All of his needs are cared for and the staff are always ready to listen to him or to relatives. The entertainment
is wonderful. My father enjoys it when a singer comes in.

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Review from Jeanette N (Resident) assisted by family/friend published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home. Thank you.

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Review from Sarah P (Daughter of Resident) published on 6 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the beginning of March my parents have not been in a good place to put it mildly. They needed care and to be out of their respected places immediately to be relocated to a more suitable environment and close to myself.
Avondale helped my parents and myself to a point I could never put into words.
The gratitude I have for them all there.
My parents are now together and in a safe and caring environment.
My mother and myself cannot speak highly enough of the level of care that is provided. They have taken away so much emotional stress that was being shouldered by myself and I now feel at ease.
These people do an amazing job under very difficult circumstances and they are to be commended.

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Review from Richard J (Son of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff treated mum with dignity and respect. Mum had become very fond of the staff who looked after her directly, she was referred to as gran, visiting regularly, I felt I was in mum's home and was always welcomed by all the staff.
After mum's passing the staff have been very supporting, understanding
and very helpful. Their friendship will also be missed.

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Review from Pamela H (Wife of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband lived in Avondale for nearly three years.
During this time, his care was impeccable, despite his very "challenging behaviour", causing damage to your property and becoming a danger to the staff.
My gratitude his last days, Avondale has felt like home to myself and my three children. He
died peacefully in your care. My never-ending thanks to you all.

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Review from Sian W (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we can't recommend Avondale Care Home highly enough. The care, compassion and professionalism of the staff, from management through to the wonderful carers and nurses made my father's last few months as peaceful as possible and the support they gave us as a family through this most difficult
time meant so much to us.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Avondale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Avondale Care Home is calculated as follows: ( (364 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 378 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avondale Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (29)

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Meet the Team (2)

Antonios

Antonios Loumousitois

Job Title: Home Manager

Joined: 2023

Hello, my name is Antonios Loumousitois, and I am the Home Manager here at Avondale.


I have a strong background in healthcare management and extensive experience in the care sector, with a BSc in Management of Health and Welfare Units and an MBA in International Healthcare Management. I have also been registered with CQC since 2016.


As a home manager, I am incredibly passionate about treating everybody with dignity and respect. I also believe that a positive attitude can make a real difference in people's lives.


Taylor

Taylor Caterer

Job Title: Client Services Manager

Joined: 2024

Hello, my name is Taylor Caterer, and I am the Client Services Manager here at Avondale Care Home.


I have experience in quality, service improvement and redesign, which demonstrates my commitment to quality assurance and improvement in healthcare. I apply quality, service improvement and redesign tools and methodologies to enhance patient experience and safety, drive positive change and aim for excellence in healthcare services.


As the Client Services Manager, I emphasise the importance of the emotional journey into care, especially from a family perspective. I am committed to being there every step of the way to provide support and guidance in the client services process at Avondale.


I advocate for optimum outcomes for private clients with various rehabilitation, nursing care and residential needs. I ensure effective communication with all personnel involved. I also create holistic care plans for our residents.


With 10 years of working in the industry, I have gained a wealth of experience. Care, benevolence and empathy are at the core of my values. My passion is to enable, empower and facilitate the best outcomes for our resident's needs.