Avondale Care Home

Gatehouse Road, Aylesbury HP19 8EH
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10 174 Reviews
  • Avondale Care Home, Aylesbury
With 90 ensuite bedrooms spread across three separate floors, Avondale Care Home has been providing excellent 24-hour residential, dementia, nursing and respite care since 2010. Avondale sits on Gatehouse Road, with Aylesbury's bustling town centre only a few minutes away. The team at Avondale Care Home are dedicated to providing person-centred care in a respectful and dignified manner, encouraging independence and ensuring personal choice takes priority. Avondale residents benefit from living in a purpose-built home with a café, multiple sitting and dining rooms, a library, an activities and wellbeing room, a private dining room for special occasions, secure landscaped gardens and a gym complete with equipment designed with active ageing in mind.

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Care Provided by Avondale Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Antonios Loumousiotis (Home Manager)
  • Admission Criteria
    • Subject to assessment.
    • Ages 50+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Avondale Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Avondale Care Home Reviews (174)

Total of 174, showing 101-120
10

Avondale Care Home has a Review Score of 10 (9.958) out of 10, based on 32 reviews in the last 2 years. Over all time Avondale Care Home has 174 reviews.

Overall Experience

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  • 16
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Date Published

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Review from M H (Son of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facility has grown into a family home for Mum.

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Review from Rick P (Relative of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother and Aunt are residents at Avondale. The home is only a 5 minute walk from my residence and I am able to pop down on a regular basis. Since they have been at Avondale I have peace of mind that they are cared for 24/7. They are both very happy and content in their surroundings and extremely
well cared for.

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Review from John R (Husband of Resident) assisted by family/friend published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well pleased, verbal report available on request.

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Review from John S (Son of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise this care home enough. My mother was there for over 4 years until her death in December aged 107. I cannot fault their support, care and help over that period of time and they were a great comfort to me and my wife. Nothing was too much trouble for them. Mother was very happy there, wanting
for nothing. This home is on a par with a 5-star hotel.

Reply from Shaun Canavan, Home Manager at Avondale Care Home

Thank you for your kind words. We were pleased to be able to support your family and my team will be grateful to receive your praise. Warm wishes.


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Review from Maxine T (Daughter of Resident) published on 18 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff are always happy, friendly, courteous and caring to residents and family.
Any requests are never a problem.
Always leave the home knowing that the level of care given to my father is how I would care for him if I could.

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Review from Louise W (Daughter of Resident) published on 10 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the death of my mother, I would like to extend my sincere thanks for the superb care all the staff gave her during her time with Avondale.
The quality of care was consistently fantastic and I felt she was in excellent hands as her life came to a close.
The senior nursing team and much more
were enormously caring and supportive to both mum and me.
The nursing team manager, in particular, managed to achieve a wonderful balance between empathy, practicality and care that I’m sure is rare.


Please extend my personal thanks to everyone and in particular, to those I’ve mentioned above.


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Review from Amanda R (Daughter-in-law of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the fantastic care you have provided to my mother-in-law. She spent the last 5 years of her life here and the staff has been amazing. Avondale Care Home was her home and made her feel safe and secure throughout her time. We cannot praise you highly enough.

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Review from Aileen O (Sister of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The building is bright, airy, clean, attractive and extremely well designed for its purpose. From entering the glass doors, the atmosphere is warm and friendly and the manner of the staff both welcoming and friendly. Very reassuring.


My sister was terminally ill when she moved to Avondale. The staff

did everything they could to help her be as safe and comfortable as possible. They were also supportive of family members through this extremely difficult and distressing time.


The Bistro area was a particularly valuable and appreciated feature (with tea, coffee etc on offer, as well as freshly made biscuits and cakes plus fresh fruit), giving us all a welcome taste of normality.


My sister's room was clean and comfortable. We were encouraged to "customise" it to make it as homely as possible for my sister.


The dining arrangements were also flexible and to a high standard.


I hope that if I should need care in the future, I will be able to stay in a home like Avondale.


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Review from Paul T (Husband of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife entered Avondale Care Home at the end of July 2017. She was terminally ill. Avondale were excellent in everything they did for her during the 3 months she was a resident. She passed away at the end of October.


Prior to visiting Avondale, when looking for a home where my wife would spend her

last days, I had very negative views of care homes in general - they were all old, smelly, understaffed with poor care. How wrong I was! I thoroughly and unreservedly recommend Avondale to all I speak to.

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Review from Joyce G (Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here following an operation, not at all well. I cannot speak too highly of the medical care and I have had the pleasure of staying here. The food has been very good, plentiful and the atmosphere so friendly and calm. I am going home tomorrow and wanted to say thank you.

Reply from Shaun Canavan, Home Manager at Avondale Care Home

You are most welcome and we're glad we were able to help your recovery. Warm wishes.


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Review from Jo S (Daughter of Resident) published on 24 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently died in Avondale Care Home. During his last weeks and months, he was cared for by kind, friendly and professional staff who showed him the greatest of respect and compassion. Although unable to do anything at all for himself he was extremely well looked after by a team of staff
who genuinely took the time to get to know him and anticipate his needs. Seeing how upset many of the staff were when he died was further evidence that the home treats their residents as family rather than customers.

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Review from Kate R (Daughter of Resident) published on 24 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident in Avondale for 4 years where he was shown the utmost care and dignity throughout his gradual deterioration and recent death. Very friendly and genuinely caring staff, including managers, nurses, carers, admin and housekeeping staff. Beautiful clean decor and surroundings for
residents and visitors.
Thank you for helping make Dad's last few difficult years as comfortable as possible.

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Review from Jean B (Wife of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming care home. Staff very friendly and helpful. Would recommend Avondale to anyone.

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Review from A S (Resident) assisted by family/friend published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to live at Avondale about a month ago. I was previously in hospital, the Whiteleaf Centre.
I am very happy. I have friends who visit regularly. the staff are wonderful. I don't think I could have moved into a better place.
It is excellent.

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Review from Sally K (Daughter of Resident) published on 10 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Avondale in April for end of life care.
The environment is beautiful, as soon as you enter it feels relaxing.
The staff are very friendly, helpful, (nothing is too much trouble) and approachable keeping the family fully informed of any changes throughout.
My mum had excellent care
during her stay, thank you for making the last months of mums life comfortable.

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Review from L T (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful management. Excellent communication between management and relatives which has helped our family to better understand and cope with the disease and the best ways to help Mum.
Many, many thanks.

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Review from I A (Wife of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had two weeks respite care and the process of arranging his admission was dealt with professionally and promptly. The staff were very kind to him and he seemed happy.

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Review from Jenny L (Daughter of Resident) published on 31 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Avondale for four months. The carers and nurses on her unit went out of their way to make her feel settled and spent time with her, getting to know her and her ways, and most importantly, talking to her. She really enjoyed their company and the conversations she had with them.
The
staff welcomed and cared about the whole family and knowing mum was so well looked after made a huge difference to us. The nurses and carers listened to what she wanted and respected her decisions so we always knew she was being treated with dignity and respect.
When mum’s condition deteriorated suddenly and she reached the end of her life, the staff team were wonderful, not only with mum but also with me and with the rest of the family as they came to say their goodbyes. I was humbled by the fact that so many carers and nurses came to say a last goodbye to mum before they went off duty, with one even coming in especially although she was on holiday.
Words cannot really express our gratitude.

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Review from Carol W (Wife of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home was all I hoped it would be. It made the last days of my husband's life comfortable, clean, pain-free and safe with his family being able to visit him at any time of the day or evening. The staff were wonderful!
A very big thank you to them all.

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Review from Jane B (Daughter of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about this home. My dear mum could not have been better cared for in her last years. All our family were always visiting her and got to know many staff and residents during her stay. We felt part of an extended family and gained some great friends.
When you entrust a loved
one to a home, you are handing over the most precious thing, and in this care, Avondale treats each person as if they are in their own family. I will always be grateful for all the care and love she received.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Avondale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Avondale Care Home is calculated as follows: ( (364 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 378 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avondale Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (29)

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Meet the Team (2)

Antonios

Antonios Loumousitois

Job Title: Home Manager

Joined: 2023

Hello, my name is Antonios Loumousitois, and I am the Home Manager here at Avondale.


I have a strong background in healthcare management and extensive experience in the care sector, with a BSc in Management of Health and Welfare Units and an MBA in International Healthcare Management. I have also been registered with CQC since 2016.


As a home manager, I am incredibly passionate about treating everybody with dignity and respect. I also believe that a positive attitude can make a real difference in people's lives.


Taylor

Taylor Caterer

Job Title: Client Services Manager

Joined: 2024

Hello, my name is Taylor Caterer, and I am the Client Services Manager here at Avondale Care Home.


I have experience in quality, service improvement and redesign, which demonstrates my commitment to quality assurance and improvement in healthcare. I apply quality, service improvement and redesign tools and methodologies to enhance patient experience and safety, drive positive change and aim for excellence in healthcare services.


As the Client Services Manager, I emphasise the importance of the emotional journey into care, especially from a family perspective. I am committed to being there every step of the way to provide support and guidance in the client services process at Avondale.


I advocate for optimum outcomes for private clients with various rehabilitation, nursing care and residential needs. I ensure effective communication with all personnel involved. I also create holistic care plans for our residents.


With 10 years of working in the industry, I have gained a wealth of experience. Care, benevolence and empathy are at the core of my values. My passion is to enable, empower and facilitate the best outcomes for our resident's needs.