Avondale Care Home

Gatehouse Road, Aylesbury HP19 8EH
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10 174 Reviews
  • Avondale Care Home, Aylesbury
With 90 ensuite bedrooms spread across three separate floors, Avondale Care Home has been providing excellent 24-hour residential, dementia, nursing and respite care since 2010. Avondale sits on Gatehouse Road, with Aylesbury's bustling town centre only a few minutes away. The team at Avondale Care Home are dedicated to providing person-centred care in a respectful and dignified manner, encouraging independence and ensuring personal choice takes priority. Avondale residents benefit from living in a purpose-built home with a café, multiple sitting and dining rooms, a library, an activities and wellbeing room, a private dining room for special occasions, secure landscaped gardens and a gym complete with equipment designed with active ageing in mind.

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Care Provided by Avondale Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Antonios Loumousiotis (Home Manager)
  • Admission Criteria
    • Subject to assessment.
    • Ages 50+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Avondale Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Ample parking available on site.


Avondale Care Home Reviews (174)

Total of 174, showing 121-140
10

Avondale Care Home has a Review Score of 10 (9.958) out of 10, based on 32 reviews in the last 2 years. Over all time Avondale Care Home has 174 reviews.

Overall Experience

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  • 16
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Date Published

174
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32
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Review from Sue P (Friend of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avondale lives up to all expectations.
Lovely setting.
Lovely staff.
Cannot find fault with anything.

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Review from Marek B (Son of Resident) published on 4 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at the home for respite care following the sudden death of my father. She was there just over 2 months. The home was more like a 5-star hotel and the staff were all so helpful.
My mother gained much-needed weight and is now ready to live back at home with some care support.
I would
recommend Avondale Care Home to anyone.

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Review from K B (Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoy living here at Avondale Care Home, the staff are wonderful and provided excellent care. I enjoy the activities such as bowling. I'm very fond of the bus trips, the food is very good here.

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Review from Jo B (Friend of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first reaction on first entering Avondale was "what a homely place" from the top management down to the cleaners. I have never seen a face that wasn't smiling and welcoming. As a twice-weekly visitor coming with the wife of a resident patient. I have been made most comfortable in the Bistro. All
of the relatives I have met cannot speak too highly of the care and patience their relatives have received. I wish I had lived in the Aylesbury area when I needed a care home for my mother. I would have looked no further than Avondale Care Home.

Reply from Shaun Canavan, Home Manager at Avondale Care Home

Thank you for your review of Avondale and for such high praise. We are very lucky to have such passionate and dedicated staff and I am proud of each and every one of them! Best wishes, Shaun.


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Review from Alan B (Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At Avondale Care Home they really do care for you. I also really enjoy the food served here the home is very clean and all the staff are friendly. I feel safe living here and know all my needs are met.

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Review from Lilian A (Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I've lived at Avondale Care Home I have met many friendly kind and helpful people. I attend all the activities and thoroughly enjoy them all. The food at Avondale Care Home is of a great standard similar to home baking.

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Review from Firas S (Son of Resident) published on 23 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Avondale Care Home are amazing in their willingness and ability to help and support us in coping with dad's end of life needs and ability to communicate and explain all care given to dad effectively. The staff was very informative and strongly believe in interdisciplinary team work. Due
to my dad's complex health and cultural needs your staff managed to arrange all necessary care through liaison with other teams such as palliative care team and GP to ensure that care was delivered effectively and efficiently, Avondale Care Home was able to deliver a comprehensive transcultural and culturally sensitive care to my dad as well as supporting the family through difficult times.

Reply from Shaun Canavan, Home Manager at Avondale Care Home

Thank you so much for your kind words and for sharing such a personal experience. With best wishes from all at Avondale, Shaun.


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Review from Sandra G (Wife of Resident) published on 16 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional professionalism and patient-person centred care for the cared for and carers/families demonstrated at all times.
Pro-active and unexpected kind, safe, care at the start of our young, early onset Alzheimer journey in a nursing home by the activity coordinator, the housekeeping, reception
and nursing/care giving team.
With this quality support, we have been able to successfully undertake a scan - the 1st since our diagnosis. Thank you all at Avondale for looking after us now and hopefully for a little longer so we can enjoy our time together.

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Review from Veda P (Friend of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was in this home for just over 4 years, She was happy and well cared for. She regarded it as home.

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Review from Val A (Wife of Resident) published on 5 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been here since January 2016. In that time he has been happy and settled and the staff have excelled in their care to him. I found if I needed any help or advice there is somebody available at all times.

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Review from G A (Daughter of Resident) published on 30 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is excellent.

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Review from Sherrianne D (Regular Volunteer) published on 27 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic partnership has been established with the leisure and activity coordinators at Avondale for the past 2 years. The team are always very supportive and accommodating when working alongside our volunteers. All of the young people who we work with, have been given the opportunity to work with
the wellness team to provide activities for the residents, have had a great experience. We look forward to working with the team and will continue to develop our working relationship.

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Review from Jane A (Daughter of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a care home - look no further! Avondale Care Home is wonderful. The carers and all staff are amazing. Both my parents were residents from November 2013. My Mum died in October 2014 - so it is just my Dad that is there and he has Alzheimer's. From the moment you walk into the building,
you are greeted with warmth and smiling faces. Dad is looked after in a kind way and with dignity. Staff are patient and understanding and always have a sense of humour. The trouble and lengths two carers went to, to enable my Dad to come to my Mum's funeral was just incredible. Just outstanding. Thank you from the bottom of my heart.

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Review from K L (Granddaughter of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother passed away this July. Her care prior to this event was always superb. However, during the time of her passing, it was exemplary. As a family, we were told it was a privilege for the staff to provide her palliative care, during her last days. The team at Avondale are talented and compassionate
people; who care for the resident and their family (all generations).

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Review from Amanda (Daughter of Resident) published on 17 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father went to Avondale when he was in need of end of life care.
They came out to see my parents at their home to assess my father's needs, quickly, competently, compassionately, and with professionalism.
This was a big step for my mother to have to let her husband go into a home, they made her
feel at ease and reassured her, they instantly became people who we trusted. they also made sure dad was involved.
My dad was not in Avondale for very long, just 6 days, but in this time we felt free and welcomed to come and go as we pleased, nothing felt like to much trouble.
My dad was always spoken to and addressed whenever nursing staff entered the room, he was always told what they were doing and why even though dad was unresponsive it was important that he was included and talked to, not about.
In such a short time - it became our home away from home.
Dad could not have died in a more peaceful, calm, environment with respect for his needs/wishes and ours. They care for the individual.

Reply from natasha davies, group sales & marketing manager at Avondale Care Home

Dear Amanda, thank you for such a heartfelt review of our home and team. It makes me very proud. Warmest wishes, Shaun


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Review from Rosemary S (Daughter of Resident) published on 25 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very reluctant to move my much loved 96-year-old father, who had advanced Alzheimer's, into a care home. However, the time came when I had no choice. My father initially went to Avondale for two weeks respite care, but we quickly realised that he was happier and better looked after there, and
so he became a permanent resident. I cannot speak highly enough of the care he received. The facilities are excellent, but it is the people who are really important in such circumstances, and everyone - the Care Home Manager, the Client Services Manager, the nursing and care staff - were all wonderful. They were kind, warm, caring, respectful and professional. I was encouraged to visit any time and even allowed to bring our dog. And in his last three days, when I stayed with him, all the staff were so kind and considerate to me too - making up a bed for me beside him and making sure that I had food and lots of cups of tea. I cannot recommend Avondale highly enough.

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Review from Phil S (Son-in-law of Resident) published on 2 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Difficult to be constructive when we don't see our relative 99% of the time and he isn't in a position to articulate his feelings. I would like to think that being bed bound he would get company just for the sake of company, rather than only when care is required, but it's impossible to know whether
that is happening. I suspect he needs more help with meals, but again I don't know a) If he does and b)whether he gets it if it's required. He usually appears clean, tidy, clean shaven and in clean clothes although not always.

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Review from S A W (Daughter of Resident) published on 29 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father moved into Avondale in October 203. The staff immediately made them feel welcomed, settled and secure. Dad is still very alert mentally and the staff and management encourage him to participate in many activities including interviewing staff which keeps him stimulated. Mum has dementia
but enjoys music therapy. The care given to both is wonderful and I am so grateful to all.

Reply from Shaun Canavan, Home Manager at Avondale Care Home

Thank you . The teams looking after your mother and father will be delighted with your comments.


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Review from Debbie S.H.D.C (Friend of Resident) published on 22 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come and visit one of the residents every week and the staff are all lovely and really friendly and helpful, we always recommend Avondale to our friends and family.

Reply from Shaun Canavan, Home Manager at Avondale Care Home

Thank you for sharing your experience of Avondale. With best wishes, Shaun


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Review from Anika (Regular Volunteer) published on 22 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience at Avondale Care Home has been really good. I have been working with the activity coordinators, they have been great to work with. They were welcoming from the first day I started and they have involved me in all activities. They have good personalities and are enthusiastic. The care home
is very clean, the staff are friendly, the residents are treated with respect and dignity and overall it's a good care home.

Reply from Shaun Canavan, HOme Manager at Avondale Care Home

Thank you Anika for your kind comments and for volunteering with us at Avondale. Best wishes, Shaun


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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Avondale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Avondale Care Home is calculated as follows: ( (364 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 378 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avondale Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (29)

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Meet the Team (2)

Antonios

Antonios Loumousitois

Job Title: Home Manager

Joined: 2023

Hello, my name is Antonios Loumousitois, and I am the Home Manager here at Avondale.


I have a strong background in healthcare management and extensive experience in the care sector, with a BSc in Management of Health and Welfare Units and an MBA in International Healthcare Management. I have also been registered with CQC since 2016.


As a home manager, I am incredibly passionate about treating everybody with dignity and respect. I also believe that a positive attitude can make a real difference in people's lives.


Taylor

Taylor Caterer

Job Title: Client Services Manager

Joined: 2024

Hello, my name is Taylor Caterer, and I am the Client Services Manager here at Avondale Care Home.


I have experience in quality, service improvement and redesign, which demonstrates my commitment to quality assurance and improvement in healthcare. I apply quality, service improvement and redesign tools and methodologies to enhance patient experience and safety, drive positive change and aim for excellence in healthcare services.


As the Client Services Manager, I emphasise the importance of the emotional journey into care, especially from a family perspective. I am committed to being there every step of the way to provide support and guidance in the client services process at Avondale.


I advocate for optimum outcomes for private clients with various rehabilitation, nursing care and residential needs. I ensure effective communication with all personnel involved. I also create holistic care plans for our residents.


With 10 years of working in the industry, I have gained a wealth of experience. Care, benevolence and empathy are at the core of my values. My passion is to enable, empower and facilitate the best outcomes for our resident's needs.