Cliftonville Care Home - Avery Healthcare

Cliftonville Road, Northampton NN1 5BE
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9.6 97 Reviews
  • Cliftonville Care Home - Avery Healthcare, Northampton
Cliftonville, the esteemed Northampton care home, is celebrated for fostering a welcoming and lively community dedicated to elderly care. Carefully designed, the home provides an ideal setting for residents to experience top-quality residential, dementia, nursing and respite care in Northamptonshire. Avery Healthcare, an established Northampton care company, operates numerous residential care homes across the town and the wider Northamptonshire region.

Staff members are selected for their kindness, approachability, warmth, empathy and professional excellence. This ensures peace of mind for friends and families, knowing their loved ones receive excellent care at Cliftonville Care Home or any other Avery-run care home in Northamptonshire.

The atmosphere is warm and inclusive, offering plenty of spots for residents to engage with one another or find quiet retreats. The sister home, located parallel to Cliftonville Care Home, facilitates shared trips, events and access to a lovely garden. The cinema room is frequently used for afternoon matinées, providing lots of opportunities for reminiscence, especially for dementia residents, and for those seeking pampering, a fully equipped beauty salon and therapy room are available.

The generously sized and well presented bedrooms, each featuring walk-in showers, are meticulously cared for by housekeepers. Personal belongings and memories are actively utilised in the dementia care approach, with a commitment to involving friends and relatives.

The Facebook page allows you to stay updated on activities and events, but if you'd like to see the home in person, you're welcome to contact the friendly team for information or arrange a tour of the residential care home in Northampton. The care home's doors are always open.

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Care Provided by Cliftonville Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cerebral Palsy
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Maria Anghelide (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (98)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 4

Funding & Fees Guide for Cliftonville Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,450
  • (these prices are only a guideline, please contact Cliftonville Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Cliftonville Care Home - Avery Healthcare Reviews (97)

Total of 97, showing 1-20
9.6

Cliftonville Care Home - Avery Healthcare has a Review Score of 9.6 (9.637) out of 10, based on 23 reviews in the last 2 years. Over all time Cliftonville Care Home - Avery Healthcare has 97 reviews.

Overall Experience

  • 78
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Date Published

97
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9
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Review from Yvonne R (Daughter-in-law of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was a resident from June 2023 until she passed away on 17th December 2024. She started her Cliftonville Care Home journey on Lower Residential and loved meeting for coffee, meals and activities with other residents, whilst being reassured there was someone on hand to help her if she
needed assistance. The staff, notably 2 staff members in particular, were fantastic with mum as were the Pink ladies in encouraging her to try new activities.
Mum ended her time on nursing care - spending three months under the caring watch of the entire team. The care was exemplary and the team worked with us as a family to ensure mum's needs were met in the way we all wanted. The respect, dignity, compassion and love shown to mum was second to none and the way the senior staff especially 3 members in particular helped us come to terms with mum's decline was over and above what I would have expected. They are all true angels and I cannot thank them enough.
I would recommend Cliftonville wholeheartedly.

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Review from Ian P (Cousin of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After several falls, resulting in a two week stay in hospital, my cousin was moved into a Care Home. This was Christmas 2023. As my wife and I live in a Northampton village, it was difficult to visit my cousin because of family commitments.
Therefore we approached Cliftonville Care Home in Northampton.
After talking to management about the care required, we were offered a room.
We arranged transportation and my cousin was transferred from Kent to Northampton. My cousin was cared for from April until late October when he passed.
We found the home had good amenities, excellent food, amazing caring staff who we got to know well, the room was spacious and very clean.
It was unfortunate that my cousins health was so poor, with severe dementia, meant he could not take full advantage of mixing with others, or taking part in the regular activities.
We were completely satisfied with the care he was given and highly recommend the home.

Reply from Maria Anghelide, Home Manager at Cliftonville Care Home - Avery Healthcare

Thank you so much for your wonderful feedback and kind words about our staff and the care that your cousin received here at Cliftonville care home. Our thoughts are with your family and I will make sure that your feedback is shared with the team.


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Review from Alice K (Wife of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was taken into Cliftonville for Palliative/end-of-life care. He spent over three weeks being carefully nursed. The management team was always there if needed and the Reception staff were most kind and helpful to me under difficult circumstances. The nursing care he had was excellent and I
never worried about if he was being well looked after. The carers did seem to care and the maintenance team was always around if a problem arose. The lounge areas and dining rooms were elegantly furnished, if I needed a break, residents' rooms were excellent, and we were welcome to make it our own with personal items. I have no hesitation in recommending Cliftonville.

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Review from Robert W (Son of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cliftonville Care Home only looked after my mum for a short period before her passing, but they were nothing short of excellent during Mum's stay with them. The end of life treatment towards Mum and our family was very good and I have nothing negative to report at all.
Thank you to the wonderful team
at Cliftonville for supporting our mum in her final days so well.

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Review from Kelly H (Daughter of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Cliftonville just over a week ago and it feels like home already!! He has settled in so well. He has been looked after so well and the process from our first meeting with 3 of the managers to him moving in and meeting with 2 members of staff in particular and their team has been
fantastically smooth and seamless. Dad's pictures and TV have already been put up by Andrew and it feels like home. He is also keen to join in with the many activities the marvellous Pink ladies run so well, which is so great.
All of the staff we have met are friendly and engaging. I look forward to visiting Dad and I know that he is happy and safe and that he now has his own space.
I have no hesitation in recommending Cliftonville.

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Review from Alastair K (Son of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cliftonville has been fantastic. My stepfather has been in for a few weeks now, and they have really looked after him. He is in a full nursing bed and has multiple high-care needs. The management and senior nurses have been amazing and taken the time to understand his needs and explain what is happening
at a difficult time. Many thanks. No hesitation in recommending it.

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Review from Julia W (Daughter of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father became a resident in February 2023. He has been looked after and cared for on the whole very well. Activities for the residents have improved of late giving them the opportunity to be creative, get a little exercise, or pat ponies or dogs. The staff are kind and helpful to the residents.
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are provided with 3 good meals a day and they are taken care of in the dining room by the staff should they need help with feeding etc.
If I had to mention one thing it would be teeth cleaning and shaving in my father's case. This does not appear to be done on a regular basis. Sometimes his teeth are so bad it's not nice to look at. So if that could be improved I would give the extra *. My father when he was able would shave every day. It is nice to see him clean-shaven. The management team is kind caring and helpful when difficult situations arise. The reception team is equally as polite and helpful. I would wholeheartedly recommend the care home for a loved one.

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Review from H S (Daughter of Resident) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with Cliftonville! My mum stayed for 6 weeks at the start of 2024, and we were very pleased with how well she was looked after. The management team are exceptional, and everyone communicates brilliantly. We were told about everything from medication changes to GP visits, which let us
help Mum with decisions and support her with changes. The staff were caring and compassionate, and we were always pleased with how clean the room was and how comfortable Mum was. Overall 5 stars and would recommend it to anyone as a care home you can trust with your loved one!

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Review from Julie H (Daughter of Resident) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care and attention my mum has received and is still receiving. The staff and management have been excellent in supporting both my mother and her family, and she has settled in very quickly. The rooms are spacious, bright and clean, as are the social areas. Thank you
for making this transition for her as smooth as possible.

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Review from Maggie B (Daughter of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum has been a resident at Cliftonville care home for over 4 years. During her time living there, she has been well cared for by staff with compassion and kindness. The nurse leaders and carers know Mum and treat her with dignity and respect. Despite the many challenges of Covid, she was kept safe.
The home is always clean and well-maintained, the food is of a high quality. The range of activities for residents has improved over the last 18 months. Regular GP visits ensure access to medical support as needed.
The staff made a special effort to celebrate our mum's 90th birthday.
There has been a significant number of changes at a managerial level which has sometimes made it difficult to resolve outstanding issues at pace. Moving forward we are more optimistic as the home has entered a more settled period with recent managerial changes.

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Review from Bill F (Son of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say about this care home is a massive thank you! The staff have been amazing since I needed them suddenly. In addition to looking after Mum with kindness, care and dignity, their professionalism really took the pressure off of us at a very difficult time. All of the staff have been very kind
and helpful, especially the actual carers who are simply angels as far as I am concerned.

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Review from Belinda S (Granddaughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been part of the Cliftonville family for the past 4 years and it has given her a new lease of life! As a family, we love how well cared for she is and how welcoming all the staff are. The bedroom is always spotless, as well as the lounge which offers tea, coffee and biscuits for your visit.
During Covid, the staff were a massive comfort to Nan and helped her to stay in touch with our family by teaching her to use video calls.
We often look forward to the regular social media updates, with the personal favourite of the infamous carpet bowls competition on a Monday. This is one of Nan's highlights of the week and loves to show off the trophy when she has been triumphant.
Along with the singalongs and movie screenings, the staff organised a party for Nan to celebrate her 100th and 101st birthday in style. Organising all the food and entertainment, these are 2 days we will not forget.
We cannot wait to celebrate another year with Cliftonville!

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Review from Jacqueline S (Daughter of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Cliftonville Care Home in August 2022. He is 95 and has settled in well. He really enjoys ambling around the lovely garden area - almost as much as he enjoys the food! He actually put on weight in the first couple of months, which was great to see. We find the staff attentive and caring,
they all know the residents extremely well and with different floors for different needs the residents aren't overwhelmed by lots of different people and new faces all the time, which we thought was an important aspect for Dad. The rooms seem to be well designed for their purpose and the overall layout of the home is very pleasing for residents and their visitors alike and we are all happy with the care Dad is receiving at Cliftonville and the fact that he has settled in so well.

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Review from Janine W (Great-Niece of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather was nursed for 3 years after suffering a stroke. His sister, my great aunt, has been happy in residential for 3.5 years. I have visited frequently for over 6.5 years. As a nurse of 30 years, I can confirm that the home, standards of care and the staff are excellent. It is home from home
for residents, with fresh decor, pretty gardens and it is always warm and spotlessly clean. The food is fresh, tasty and nutritious with varied menu choices. There is a cinema, a varied activity schedule for the residents and a hair salon with a visiting hairdresser. There is a summer fete and regular events for residents and their relatives. The staff all go the extra mile and nothing is too much effort, as well as all being caring and very kind. The main staff are all lovely, as are the rest of the team. I couldn't wish for my aunty to be better cared for. Thank you all from the bottom of my heart, I admire you all for all you do.

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Review from H J (Grandson of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been residing at Cliftonville Care Home for the past six months and all of the family have nothing but positive feedback. From the moment you walk in, you are greeted into a wonderful environment. The staff are all helped with anything you may need. Nothing is too much trouble. Thank
you everyone at Cliftonville Care Home for the care provided for my grandmother. There is nowhere she would rather be!

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Review from Suzy P (Daughter of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, staff always pleasant, helpful and courteous, despite being extremely busy. Thank you all and a huge thank you to the customer service manager who always goes the extra mile to make sure my father, who visits my mother all day everyday, is so very well looked after as well. It means
so much, thank you again.

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Review from Paul D (Son of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into the care home in April. She did not settle but the staff were very attentive and she was a lot better off than at home. In November she became ill and went into hospital, then came back to the nursing floor of the care home for end-of-life care where she was looked after very well
and kept comfortable, dying peacefully. I was very happy with the care provided.

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Review from Jonathan P (Son of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Mother required end-of-life care, we had been assured that this care home could provide this level of care. Unfortunately, this was not our experience and I would not recommend this care home for this level of care. We had been promised that mother would be comfortable and pain-free for her final
weeks and days. This was not the case and there were occasions where we had to push the nurse to administer morphine. This home seems to struggle retaining and recruiting staff. There was very little continuity of nursing staff with bank staff being used on a number of occasions, with the result that they were not familiar with my mother's needs. At one point an ambulance was called and she was taken to hospital because she had worsened, what did they expect as she was end of life! On mothers passing we submitted a formal complaint, this was not answered within the 28 days and I had to chase them for a reply. I understand the manager that started as my mother was admitted left some weeks later.

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Review from Stuart B (Friend of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Just wanted to post a review to thank all of the staff involved in the end of life care of my friend of 45 years, who was in residence on 2nd floor from June to August 2023.
I know that everyone involved in his care did their best to ensure that his dignity and quality of life was as good as it possibly
could have been. This was appreciated by my friend and visitors to the home during his brief stay.
I would have given a 5 star rating, but if I had a criticism it was that there were too few staff in the home, based on the fact that I have had 10 years experience of monitoring my father, who had dementia in another care home, and that the staff who were on site were constantly being thanked for working really hard to cover the shortfall and were clearly under pressure.
Particular thanks goes to the nursing team and also the young entertainments lady, who on my friend's arrival personally went out of her way to ensure my friend had access to some things that the home did not normally have on site.

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Review from N H (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Disappointed at the lack of activities. I asked for information to be added to the care plan at least twice - still this was not being actioned. The nurse was great. Obviously cared about my Mum and listened/actioned my requests. Clean and lovely decor. Many of the staff didn't seem interested in their
role.

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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for Cliftonville Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.646 for Cliftonville Care Home - Avery Healthcare is calculated as follows: ( (204 Excellents x 5) + (37 Goods x 4) + (13 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 263 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.991 Points relating to the number of positive Reviews for Cliftonville Care Home - Avery Healthcare is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2. 21 Positive Reviews ÷ 21.2 = 0.991

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Maria-Magdalena

Maria-Magdalena Anghelide

Job Title: Senior General Manager

Hello,


My name is Maria and I am the Home Manager at Cliftonville Care Home.


As Home Manager, I fully understand how difficult the transition into new surroundings can be. My highly qualified team and I are committed to fully supporting you and your family throughout this journey and always.


I am passionate about our residents being safe, making them happy, and enabling them to lead fully enriched lives whilst always receiving the highest quality of care.


One thing that I feel is really important is offering residents a lot of personal choice and as Cliftonville Care home is their home they have the right to choose what goes on here. I am hands-on in my role, I like to spend as much time as possible with the people that we care for and I also really enjoy getting to know our residents' families and provide them with support when they need it.


Our team here at Cliftonville Care Home are dedicated to guaranteeing that all of our residents are treated with dignity, respect and attention, in turn enabling them to celebrate life in their new home which I feel exceptionally privileged to be a part of.


I look forward to welcoming you to Cliftonville Care home very soon!


Frequently Asked Questions about Cliftonville Care Home - Avery Healthcare

What types of Care is Cliftonville Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cliftonville Care Home - Avery Healthcare provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Cliftonville Care Home - Avery Healthcare have?

There are 98 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Cliftonville Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cliftonville Care Home - Avery Healthcare to the centre of Northampton?

0.7 mile(s) as the crow flies, distance by road may be significantly further.