Review from N H (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience

Disappointed at the lack of activities. I asked for information to be added to the care plan at least twice - still this was not being actioned. The nurse was great. Obviously cared about my Mum and listened/actioned my requests. Clean and lovely decor. Many of the staff didn't seem interested in their

role.

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Review from Emma E (Daughter of Resident) published on 28 August 2023
Submitted via Website • Report

Overall Experience

My dad has moved into Cliftonville Care Home recently for end of life care. We have found it to be nothing but excellent. The staff are so kind and caring, from the receptionists as you arrive, to the care givers and management. Watching how they interact with him and genuinely support and care for

him leaves us in no doubt that he's in absolutely the best place.

Reply from Dan Lawrence, Home Manager at Cliftonville Care Home - Avery Healthcare

Many thanks for such a lovely review, I will ensure that the team receive your feedback. It is a privilege to care for our residents at the end of their lives. It is the kind and caring approach from our team that is so valuable and that we are proud of.

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Review from Gill S (Daughter of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience

My mum has been at Cliftonville Care Home for almost 5 years, starting in residential and now in nursing. Although things were difficult during Covid and with some changes in management, I’m delighted that the home has now returned to its high standards. There is a strong management team in place, excellent

nurses (particular praise for two members of staff in particular) and a great group of carers, all of whom are permanent. Mum is very well looked after and everyone is very caring. I would recommend Cliftonville.

Reply from Shweta Mendon, care home Manager at Cliftonville Care Home - Avery Healthcare

Thank you, Gill, for your heartfelt words of thanks to Cliftonville Care Home. Thank you for recognising the dedicated and hard-working staff. Aiming towards achieving and maintaining high standards will always be one of our priorities. Thank you for your trust and your continued support.

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Review from Philip D (Son of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience

We placed my father in the care of Cliftonville Care Home, for end of life nursing care.
The care which my father received was, in his own words "Perfect".
All his needs were met. All the management and staff went above and beyond, to ensure my dad's experience was the best possible.
I'd like to

thank everyone for their kind support to both me and my wife during a difficult time.

Reply from shweta Mendon, care home Manager at Cliftonville Care Home - Avery Healthcare

“Thank you, Philip, for your very kind comments and positive review of Cliftonville Care Home and the care your father received whilst he was on our care.
It has been a pleasure to support your father, yourself and all your family during the time your father was here with us.
We are delighted that you feel our staff have provided the best possible care that we could and that you felt all your expectations were met to a high standard. This will always be one of our main aims and goals and we are delighted that you feel this way.
It has been a pleasure getting to know you all and build that trusted and respected bond.
We always try our hardest to ensure that relatives feel included in all areas, and we consider this a valuable investment.
All the staff at Cliftonville Care Home will continue to support our residents and families in every manner that we can. Your kind words will be shared will our staff. Home Manager

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Review from Gloria T (Wife of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience

My lovely husband went to Cliftonville in December 2020, and I really cannot fault the care he has been given. I was suffering badly from anxiety and depression after his diagnosis of vascular dementia, but the staff, from reception to floor caregivers, were so kind and supportive to me as well.
They

seem to genuinely care for him, and you could feel that... he responded to them with a smile, even on bad days.
He has suffered quite a bit physically been admitted to the hospital many times, but they have always done their best to care for him there and have sorted out many problems themselves. I have made many phone calls checking on him, and I have never been made to feel a nuisance by reception staff or the carers... they have kept me in the loop even though Covid when life was difficult for them.
There are always little things that come up now and again, but the best efforts are made to put them right.
This is my personal experience, but I do feel the ladies on the Ashby floor deserve full credit for their loving care.

Reply from Rachel Aran, Marketing Administrator at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home in Northampton, your heartfelt feedback is truly invaluable to us and our dedicated staff team. It is a true pleasure to have your husband living with us as part of our Cliftonville family and are delighted to hear that you feel well informed/supported with all aspects of his care/wellbeing. We are always at the end of the phone if you have any concerns or worries. We look forward to seeing you on your next visit. Best wishes,

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Review from Marilyn M (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience

Although we have had issues in the past we are now delighted to recommend Cliftonville Care Home because under new management and staff have improved significantly. This has included arranging for Mum who is bedridden to go outdoors which she was desperate to do.

Reply from Sarah Goswell, Marketing Assistant at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home in Northampton. Your feedback is truly invaluable to us and we are pleased to hear that your mum was able to spend some time outdoors with the help of our dedicated team. It is a true pleasure to have your mum as part of our loving care community. Best wishes.

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Review from B K (Son of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience

Very pleased at how a member of staff is now involved in the oversight of Cliftonville, bringing many years of successful experience. My mother is positive about the regime and is happy there. Not everything is perfect, and I know this is hard to achieve in any care home, especially after Covid and

recognising we are in a care crisis. I also have experience with a relative in a different home.

Reply from Rachel Aran, Marketing Administrator at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home in Northampton; your feedback is invaluable to us and our staff team. We are pleased to hear that your mother is happy living with us as part of our loving care community. Best wishes.

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Review from K R (Daughter of Resident) published on 10 October 2022
Submitted via Website • Report

Overall Experience

My dad has complex nursing needs and despite this, he initially seemed happier at Cliftonville than before his health issues took over. But in the 3 years since he first arrived, the quality of care has gone downhill. My dad still has his needs attended to, but will be considered an afterthought compared

to those who are able to do some things for themselves, visiting him can be difficult as these needs will usually be done during 'safe' visiting times, whilst other residents/relatives do not have the same restrictions. There have been lots of staff changes and the home has recently been downgraded from "good" to "requires improvement", the acting manager's attitude to this was "lots of care homes have had their ratings reduced due to Covid". Communication has been non-existent at times. Hoping the new manager will change things and the new staff settle in.

Reply from Simone Nickson, Home Manager at Cliftonville Care Home - Avery Healthcare

Thank you for your review. As we have discussed previously, your concerns are taken seriously and are investigated in line with our company policy. If you have any further concerns, please do not hesitate to contact me at Cliftonville Care Home by telephone or email.

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Review from Dorothy B (Respite Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience

I was met with a very warm welcome and the staff were always smiling and helpful, the room was bright and cheerful and I would certainly return when I need to.

Reply from Rachel Aran, Marketing Administrator at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home in Northampton and for your amazing five-star rating. We are delighted to hear that you felt welcome on your respite stay, in the loving care community that we create. It would be a pleasure to welcome you back any time. Best wishes, Rachel.

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Review from L W (Friend of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience

I always find staff very helpful and the home is very clean, even though Covid they really tried to keep everyone, including visitors, safe at all times.

Reply from Rachel Aran, Marketing Administrator at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home in Northampton. The Covid pandemic was a very difficult time for us all but our highly trained staff team continued to provide an exceptional level of care whilst creating a fun and safe environment for residents. It is an absolute pleasure to care for your friend and to have them as part of our loving care community. We look forward to seeing you on your next visit. Best wishes, Rachel.

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Review from Judy R (Next of Kin) published on 4 July 2022
Submitted via Postal Card • Report

Overall Experience

I have always found, over the last ten years or more, the care and attention the staff give the residents are amazing. Our family have had two members here, and I have had two friends here, as well. Through the pandemic, I could not have asked for more from the staff in keeping everyone safe and happy

in such difficult times. Also, when needed, help with forms and letters when I have not been allowed in. When losing family, they have been so caring to them and ourselves, making things easier to deal with. Well done.

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Review from S J (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience

Mum has been a resident at Cliftonville Care Home for three years. Her room is well-proportioned, light, bright and she has been able to personalise it. Although a large home, the individual floors with their own lounges and dining rooms keep it more cosy. Access to the shared gardens with sister home

fosters extended friendships through shared activities/entertainment. The home is always very clean, both public areas and personal rooms, and residents' housekeeping/laundry is always efficient and of a high standard. All staff are professional but friendly to both residents, relatives and visitors and Mum has commented on the positive relationships between staff and residents and staff to staff. Many have been there since Mum arrived and know our family situation well.
Activities are offered and they offer a varied weekly diary with additional themed events for monthly birthdays and awareness days. Some of the outside entertainment is of a very high standard.

Reply from Rachel Aran, Marketing Administrator at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home in Northampton. We are delighted to hear how satisfied you are with our home and facilities. Our housekeeping team take great pride in making the home clean and inviting for residents, staff and visitors alike. It is a true pleasure to care for your mum and to have her as a member of our loving care community. Our highly trained staff team go above the standards daily, to provide exceptional care for all residents, meeting their individual needs, whilst creating an enjoyable and happy environment to reside in. Best wishes.

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Review from N C (Son-in-law of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience

The two-week stay was for respite care. The home provided excellent care for my mother-in-law, allowing her flexibility during her stay.
Her room was clean and comfortable and she was able to personalise it with some of her possessions during the stay.
She also had a number of visitors at the home.
There

were a variety of activities for her to take part in during the stay.

Reply from Ryan Farrelly, Marketing Assistant at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home in Northampton. It was a pleasure to have your mother-in-law with us during her respite stay and we are glad to hear that this was an enjoyable and comfortable experience for her. She is welcome back any time should she need respite/permanent care. Best Wishes.

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Review from M W (Friend of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience

Very friendly staff.
The premises are always spotlessly clean and tidy.
Rooms for residents are very good size and bathrooms are clean.
Toilet facilities for visitors are excellent.
Always a pleasure to visit.

Reply from Ryan Farrelly, Marketing Assistant at Cliftonville Care Home - Avery Healthcare

Thank you for reviewing Cliftonville Care Home in Northampton. We are delighted to hear how satisfied you are with our facilities and the care that our highly trained team provide. We look forward to seeing you on your next visit. Best Wishes.

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Review from Jan C (Relative of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience

We have been coming to visit a resident for the past three years and always found excellent attention every time.
This should definitely be a flagship home as it is second to none.

Reply from Ryan Farrelly, Marketing Assistant at Cliftonville Care Home - Avery Healthcare

Thank you for reviewing Cliftonville Care Home in Northampton. Our staff team goes above the standards daily to meet individual care needs, we are delighted to hear such positive feedback about their work, and I will be sure to pass this on to the whole team. We look forward to seeing you on your next visit. Best Wishes.

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Review from Sally T (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience

My dad seems happy at Cliftonville Care Home and he speaks very highly of the staff. They were fantastic with my mum too and, as a family, we can't thank them enough for that - they really did go the extra mile.
There also seems to be a number of activities organised but unfortunately, Dad's not showing

much interest in them! I wish he would. On the whole, Dad says the food is very good.

Reply from Rachel Aran, Marketing Administrator at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home in Northampton. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided on a daily basis by our staff team. We do encourage all our residents to join in the daily activities provided by our talented well-being team, maybe one day there will be something that takes his fancy. We are also pleased to hear that the choice of tasty meals provided by the culinary team is so well received. We look forward to seeing you on your next visit. Best wishes, Rachel.

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Review from John W (Son of Resident) published on 18 June 2022
Submitted via Postal Card • Report

Overall Experience

I am very happy with the services provided at Cliftonville Care Home, Northampton. The staff are very friendly and interested in my mum and do try to keep her entertained. She is well looked after and enjoys much better health since coming here. The rooms are very well looked after and the whole place

is very clean. The activities are particularly valued.
Thank you.

Reply from Rachel Aran, Marketing Administrator at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home in Northampton. Your feedback is truly invaluable to us and our staff team who go over and above the standards in order to provide person-centred care for all our residents. We are also delighted to hear that your mum's health has improved since she has been with us and that she enjoys the variety of daily activities provided by our talented well-being team. It is a true pleasure to care for your mum. Best wishes, Rachel.

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Review from W W (Daughter of Resident) published on 18 June 2022
Submitted via Postal Card • Report

Overall Experience

My mother is always happy at Cliftonville Care Home, in particular, all the staff are loving and kind and my mother always looks forward to the games and activities provided daily. The care provided is first-class and of the highest level. Thank you.

Reply from Rachel Aran, Marketing Administrator at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home in Northampton and for your amazing five-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided on a daily basis by our staff team. It is a true pleasure to have your mother living with us, in the loving care community that we create. We are also pleased to hear that the daily activities provided by our talented well-being team are so well received. Best wishes, Rachel.

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Review from Olive C (Daughter of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience

Since my mum has been in the care home, she has been very happy, looked after, she can't believe that everything is taken care of. I have no worries at all.

Reply from Rachel Aran, Marketing Administrator at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home and for your amazing 5-star rating. We are delighted to hear that your mum is happy/settled in the loving care community that we create, giving you and your family the peace of mind that you deserve. Kind regards.

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Review from Sally F (Daughter of Resident) published on 18 November 2021
Submitted via Postal Card • Report

Overall Experience

My mum has had a calm four years of happy life due to the wonderful care and attention of all the lovely staff at Cliftonville.

Reply from Rachel Aran, Marketing Administrator at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home and for your amazing five-star rating. We are delighted to hear that your mother is happy and settled in the loving care community that we create, giving you and your family the peace of mind that you deserve. Best wishes, Rachel.

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