Cliftonville Care Home - Avery Healthcare

Cliftonville Road, Northampton NN1 5BE
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9.7 98 Reviews
  • Cliftonville Care Home - Avery Healthcare, Northampton
Cliftonville, the esteemed Northampton care home, is celebrated for fostering a welcoming and lively community dedicated to elderly care. Carefully designed, the home provides an ideal setting for residents to experience top-quality residential, dementia, nursing and respite care in Northamptonshire. Avery Healthcare, an established Northampton care company, operates numerous residential care homes across the town and the wider Northamptonshire region.

Staff members are selected for their kindness, approachability, warmth, empathy and professional excellence. This ensures peace of mind for friends and families, knowing their loved ones receive excellent care at Cliftonville Care Home or any other Avery-run care home in Northamptonshire.

The atmosphere is warm and inclusive, offering plenty of spots for residents to engage with one another or find quiet retreats. The sister home, located parallel to Cliftonville Care Home, facilitates shared trips, events and access to a lovely garden. The cinema room is frequently used for afternoon matinées, providing lots of opportunities for reminiscence, especially for dementia residents, and for those seeking pampering, a fully equipped beauty salon and therapy room are available.

The generously sized and well presented bedrooms, each featuring walk-in showers, are meticulously cared for by housekeepers. Personal belongings and memories are actively utilised in the dementia care approach, with a commitment to involving friends and relatives.

The Facebook page allows you to stay updated on activities and events, but if you'd like to see the home in person, you're welcome to contact the friendly team for information or arrange a tour of the residential care home in Northampton. The care home's doors are always open.

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Care Provided by Cliftonville Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cerebral Palsy
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Maria Anghelide (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (98)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 4

Funding & Fees Guide for Cliftonville Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Nursing Care from £1,450
  • (these prices are only a guideline, please contact Cliftonville Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Cliftonville Care Home - Avery Healthcare Reviews (98)

Total of 98, showing 41-60
9.7

Cliftonville Care Home - Avery Healthcare has a Review Score of 9.7 (9.662) out of 10, based on 24 reviews in the last 2 years. Over all time Cliftonville Care Home - Avery Healthcare has 98 reviews.

Overall Experience

  • 79
  • 15
  • 2
  • 2
  • 0

Date Published

98
3
10
24
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Review from Gary K (Son of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class staff and facilities. My mother is extremely happy.

Reply from Rachel Aran, Marketing Administrator at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home and for your amazing five-star review. We are so delighted to hear that your mother is happy living in the loving care community that we create. Best wishes, Rachel.


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Review from Frances D (Daughter of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the staff at Cliftonville Care Home is first-class. Nothing is too much trouble. Mum is so happy and feels that she is enjoying a five-star holiday.
I can't fault anything within the setting.
I would gladly recommend Cliftonville to any of my friends and family.
Extremely well
run!

Reply from Rachel Aran, Marketing Administrator at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home and for your amazing five-star review. We are so delighted to hear how happy and settled your mum is, in the loving care community that we create, giving you and your family the peace of mind that you deserve. I will be sure to pass your kind comments on to the rest of the team. Best wishes, Rachel.


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Review from Les B (Son of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. My father is well cared for and provided for. He is happy and content and is in a good place with staff who care.

Reply from Rachel Aran, Marketing Administrator at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home. We are delighted to hear that your father is happy/settled living in the loving care community that we create. Our staff team go above the standards daily to deliver exceptional care, whilst creating a warm and welcoming community that our residents live within. I will be sure to pass on your kind words to the rest of the team. Best wishes.


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Review from Marjorie S (Friend of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly and helpful. My friend appears very happy here and is well looked after.

Reply from Rachel Aran, Marketing Administrator at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home. Our staff team go above the standards daily to deliver exceptional care, whilst creating a warm and welcoming community that our residents live within. I will be sure to pass on your kind words to the rest of the team. Best wishes.


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Review from K J (Friend of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very good friend was looked after with care, compassion and kindness for over 5 years at Cliftonville. All the staff were amazing from the housekeepers to activity girls. When my friend came into Cliftonville she was so poorly and not expected to live but Cliftonville, along with physios, nursed
her back to health and gave her an excellent quality of life, she often went on outings, took part in many activities to which we were always invited to before Covid-19 hit. Unfortunately, she passed away a few weeks before her 100th birthday due to a sudden deterioration of health due to age. My friend was always treated with dignity and constantly sang the praises of all staff. I felt I needed to shout out the good work that the staff of Cliftonville do. Above and beyond!

Reply from Rex Pudol, Home Manager at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home. Our staff team go above the standards daily to deliver exceptional care whilst creating a warm and welcoming community that our residents live within.
We remember your friend very well. She was with us for 5 years and has enjoyed many trips out as well as all the functions along with all her family and friends. A wonderful lady!
Best Wishes, Rex.


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Review from Ann A (Daughter of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with the care given to Mum. Everyone seems so kind and helpful. Their reassurance on the phone during the pandemic was so important and helped to alleviate my worries. The carers, the pink ladies and reception have all been brilliant. I love the fact Mum gets involved in activities.
I don't believe she could have ended up anywhere better.

Reply from Ryan Farrelly, Marketing Assistant at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home. Our staff team go above the standards daily to deliver exceptional care whilst creating a warm and welcoming community that our residents live within. We are pleased to hear how well your mother has settled in here. All residents are encouraged to join in with the many activities hosted by our Well-being and Activities team and it is great to see if your Mother frequently partaking. We look forward to seeing you on your next visit. Best Wishes, Ryan.


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Review from Patricia G (Wife of Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some rooms are a little "tired".
Staff generally very helpful.

Reply from Rachel Aran, Marketing Administrator at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home. Your feedback is invaluable to us and our staff team who go above and beyond the standards daily to deliver an exceptional level of care. I will be sure to pass your comments on to our maintenance team. Best wishes.


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Review from M B (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Cliftonville for almost four years. This has been a particularly tough period for all of the family, especially my dad. While mum's increasingly vulnerable physical and mental issues have often proved a challenge, the staff care has invariably been first class, the levels
of communication excellent.

Reply from Rachel Aran, Marketing Administrator at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home and for your lovely feedback, which is truly invaluable to us and our highly trained staff team, who go above and beyond the standards on a daily basis in order to provide an excellent level of care to all our residents whatever their needs. It is a true pleasure to have your mother stay with us in the loving community that we create. Best wishes.


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Review from Steve S (Husband of Resident) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With the COVID conditions, my Wife has been in 2 care homes, the later being Cliftonville, well I can’t recommend them enough!!!
With the COVID halting the regular visits, I haven’t seen my wife as often as I would dearly want, however, since moving into Cliftonville, I have had the peace of mind
that her care is 100%.
COVID has brought a distance between us, I have been stopped from seeing her due to a positive case in the home, but I am ok with that as when doors are shut she is safe, all is contained, but I long for the day to get to see her.
I’m happy she’s kept safe and cared for without a doubt and I know that ‘we’ have landed on ‘our’ feet having a place in Cliftonville Care Home. I can’t praise them enough for the care given and the peace of mind I have during this difficult time when I can’t be there with her.
Thank you so much to all the Staff, for the care you give to my wife!

Reply from Rachel Aran, Marketing Administrator at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home and for your lovely feedback. I am delighted to hear how satisfied you are with Cliftonville Care Home and the care that your wife is receiving. Even during these uncertain times, our staff continue to display an exceptional level of care to all our residents and make them feel welcome/part of our amazing community. I will be sure to pass on your lovely comments to our staff team. Best wishes Rachel.


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Review from Brenda C (Sister of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at this home for over 2 years, and she has been looked after very well. I have no complaints about her care, I can only praise the staff for the care they have shown, especially during this shutdown, it is well run, and always clean.

Reply from Ryan Farrelly, Marketing Assistant at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home and for such lovely feedback. Your kind words are truly invaluable to us and our staff team will be delighted to hear this. Best wishes, Ryan.


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Review from Rebecca C (Granddaughter of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Cliftonville at a very stressful time in my grandma's dementia journey when no one from an authority point of view was willing to help me. I contacted Cliftonville and was met with an understanding, supportive and reassuring team.
Initially, my grandma was only going to stay for respite to
give me a chance to get back to where I needed to be to support her. We soon realised that this was going to be a more permanent move and the team have been nothing but helpful in this transition.
My grandma always tells me that if she had to be anywhere that this is the best place and she always thanks me for finding it. Other members of the family have also seen the home and visited and are blown away by the facilities and staff support. Every time I visit the other residents also seem to be happy and enjoying their stay there.
I am so happy and relieved that she is in this home and really couldn't have asked for a better place for her to be, especially during the recent pandemic!

Reply from Rachel Aran, Marketing Administrator at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care home and for your lovely feedback. Your kind words are truly invaluable to us, and our staff team will be delighted to hear this. Best wishes Rachel.


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Review from Diana S (Friend of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we visit, the staff are always pleasant, cheerful and informative. You are always made welcome and the residents are kept lovely and clean and well-fed. The home always smells lovely and the rooms are spotless.

Reply from Rachel Aran, Marketing Administrator at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home and for your lovely feedback. Your kind words are truly invaluable to us, and our staff team will be delighted to hear this. Best wishes Rachel.


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Review from Rick (Son of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care provided across the board, from personal care to individual and group activities. Activities have obviously been affected during this difficult time with external entertainers and activity providers no longer able to visit. However I’ve observed staff pulling together to ensure in-house
activities and entertainments continue - painting, cake decorating, flower arranging, games, hairdressing, celebrating personal milestones and national events - all have taken place throughout the year. Although frustrated at our inability to personally visit, I know my mother is in safe hands and well cared for.

Reply from Rachel Aran, Marketing Administrator at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home, and for your lovely feedback. Your kind words are truly invaluable to us, and our staff team will be delighted to hear this. Best wishes Rachel.


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Review from Christine L (Daughter of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since having the care of my lovely mum, I have been nothing but impressed by Cliftonville. The fabric of the building and facilities are excellent and the standard of cleanliness superb. What truly stands out, however, is the wonderful staff! Everyone has shown such patience, empathy and understanding
in these most difficult times and I have witnessed gestures of truly loving care towards my mum that is so very much appreciated. Do not hesitate to choose Cliftonville for a loved one ... it's a very special place!

Reply from Ryan Farrelly, Marketing Assistant at Cliftonville Care Home - Avery Healthcare

Thank you for taking the time to review Cliftonville Care Home; your kind words are truly invaluable to us, and our staff team appreciate your positive feedback. Kind Regards.


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Review from Carol T (Wife of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has dementia, and it is so very comforting to me to see how contented he appears. The staff are wonderful with him, and because of his dementia, this is not that easy at times - thank you.

Reply from Ryan Farrelly, Marketing Assistant at Cliftonville Care Home - Avery Healthcare

Thank you for reviewing Cliftonville Care Home. It is wonderful to hear how satisfied you are with our home. Our highly trained team always ensure to go above and beyond for all residents to allow a comfortable and welcoming stay. I will be sure to pass on your positive feedback to our staff team. Many Thanks.


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Review from Martin B (Husband of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have truly been blessed to have found Cliftonville Care Home. My wife who has Alzheimer's has been with them since early July and without exception, the entire staff have made our traumatic journey so much easier than it might have been. Knowing my wife is afforded every consideration whether it be
emotionally, physically and generally truly is a massive comfort. The care that she receives is second to none, and I thank them all for their love and support.

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Review from N B (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cliftonville is an amazing place. The staff are more than caring. The home is clean and tidy. Nothing is/was ever too much to ask for.
I have never encountered any problems or concerns. While my dad was a resident st Cliftonville, and would highly recommend the care home.
The service users are all
treated as individuals with dignity, and their needs are always meet.

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Review from N S (Relative of Resident) published on 23 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cliftonville is a warm, welcoming, clean, friendly place to visit. The staff are always smiling and very helpful. I sometimes have lunch with my sister and the food is always delicious. She is very happy here. Cliftonville is the prime example of how every care home should be.

Reply from Angus Matthew, Senior Marketing Manager at Cliftonville Care Home - Avery Healthcare

Many thanks for your feedback, it is very important to us. I will pass on your kind words to the team.


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Review from A P (Relative of Resident) published on 23 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family are extremely impressed with all aspects of Cliftonville from the housekeepers to the Activity staff, nothing is too much trouble. An amazing first-class care home.

Reply from Angus Matthew, Senior Marketing Manager at Cliftonville Care Home - Avery Healthcare

Many thanks for the time you took to leave us your feedback- it is very important to us and I will pass on your kind words to the team.


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Review from R W (Grandson of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma stayed for respite and she loved it here. There was a great atmosphere and plenty to keep her busy. The food was excellent and the home was very clean.

Reply from Angus Matthew, Senior Marketing Manager at Cliftonville Care Home - Avery Healthcare

Many thanks for your feedback it is valuable to us. I will pass on your feedback to the staff who I know will appreciate it very much.


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Current Review Score: 9.7 (9.662)

Overview of Review Score

The Review Score of 9.7 (9.662) out of 10 for Cliftonville Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.662 for Cliftonville Care Home - Avery Healthcare is calculated as follows: ( (216 Excellents x 5) + (37 Goods x 4) + (13 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 275 Ratings = 4.662

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cliftonville Care Home - Avery Healthcare is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (1)

Maria-Magdalena

Maria-Magdalena Anghelide

Job Title: Senior General Manager

Hello,


My name is Maria and I am the Home Manager at Cliftonville Care Home.


As Home Manager, I fully understand how difficult the transition into new surroundings can be. My highly qualified team and I are committed to fully supporting you and your family throughout this journey and always.


I am passionate about our residents being safe, making them happy, and enabling them to lead fully enriched lives whilst always receiving the highest quality of care.


One thing that I feel is really important is offering residents a lot of personal choice and as Cliftonville Care home is their home they have the right to choose what goes on here. I am hands-on in my role, I like to spend as much time as possible with the people that we care for and I also really enjoy getting to know our residents' families and provide them with support when they need it.


Our team here at Cliftonville Care Home are dedicated to guaranteeing that all of our residents are treated with dignity, respect and attention, in turn enabling them to celebrate life in their new home which I feel exceptionally privileged to be a part of.


I look forward to welcoming you to Cliftonville Care home very soon!