Clement Park

4 Clement Park Place, Dundee DD2 3JN
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9.2 32 Reviews
  • Clement Park, Dundee
Clement Park Care Home, in Dundee, has been purposely designed to suit the needs of elderly people and those with dementia, making it a safe, secure and homely environment for residents to live. It also features a secure mental health unit.

A person-centred approach delivers care on an individual basis, meaning that each person within Clement Park receives a custom care package that caters for their specific needs.

Residents are regularly consulted on menu, activity and lifestyle choices to make sure their life within Clement Park is as fulfilled as desired and possible.

Staff receive regular training and embark on development programmes to ensure the highest level of care is delivered.

Keep up to date with the home on their Facebook page.

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Care Provided by Clement Park

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Cheryl Roy (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Single Rooms with ensuite Wet Room (49)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Clement Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,878
    • Self-Funded Nursing Dementia Care from £1,878

  • These rates include £360.60 personal and nursing care. If the local council provides this, the Funder will only pay from £1517.40
  • (these prices are only a guideline, please contact Clement Park to find out the exact price for your requirements)

Facilities

  • Gardens
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Clement Park Reviews (32)

Total of 32, showing 1-20
9.2

Clement Park has a Review Score of 9.2 (9.209) out of 10, based on 7 reviews in the last 2 years. Over all time Clement Park has 32 reviews.

Overall Experience

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Review from Adam S (Grandson of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was great to be able to visit Grandad and see that he was so well taken care of. He has a great relationship with the staff and we found that he is well taken care of. The care has definitely prolonged his life and quality of life for being there.

Reply from Anna Gunn, Communications Team at Clement Park

Thank you very much for taking the time to submit a review. It's lovely to hear what a great relationship your grandad has with the staff at Clement Park and how well he is taken care of. We'll be sure to pass on your kind comments to the hard-working team.


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Review from D A (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Balhousie Clement Park to be a caring, safe place where residents are treated with care and attention by all staff. Residents can enjoy crafts, baking, physical games, films and special musical afternoons with dancing supplied by invited musicians. Balhousie offers modern ensuite rooms and well-laid-out
common areas that are spotlessly clean and fresh. Nutritious meals are made on-site, and varied and lovely cakes and snacks are served in the afternoons. I am pleased with the cheerful way my mother is treated and secure in the fact she is very happy here.

Reply from Anna Gunn, Communications Team at Clement Park

Thank you very much for taking the time to write a review. It's lovely to hear how happy your mother is at Clement Park and how cheerful and attentive you find our staff. It is also wonderful to hear how much you have appreciated the various services that are provided in the home, from the activities to the nutritious meals. We'll be sure to pass on your kind words to the hardworking staff.


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Review from Rachael (Granddaughter of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were warm and friendly with my grandad, and also with my husband and I whenever we visited. It is comforting to know our loved one is being treated so well by the team of staff at Balhousie Clement Park - thank you!

Reply from Anna Gunn, Communications Team at Clement Park

Thank you very much for your kind review. It's lovely to hear how warm and friendly the staff have been with your grandad and how comforted you are by this. We will be sure to pass on your words to the hardworking team at Clement Park.


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Review from Lorraine W (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and stepmother have been in the care home for six months. The home is very comfortable, and all the staff are friendly, very approachable and do an amazing job looking after them. They have the patience of a saint, as I know it's a very difficult job, but they all carry out the tasks with
smiles on their faces. I picked out this home from eight other homes, and I am extremely happy with my choice.

Reply from Anna Gunn, Communications Team at Clement Park

Thank you very much for such a lovely review. Your comments about how friendly and approachable the staff are and your appreciation of the hard work they do will mean the world to them. We'll be sure to pass them on to the team. Thank you again.


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Review from V C (Daughter of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If our mum is happy and content, well looked after, what more can we ask Balhousie Clement Park Care Home? Excellent team.

Reply from Anna Gunn, Communications Team at Clement Park

Thank you very much for your lovely review. We very much appreciate you taking the time to let us know how happy and content your mum is at Clement Park. We will be sure to pass on your kind words to the hardworking staff. Thank you again.


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Review from C A (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother is very well taken care of! Staff and management: amazing bunch of people. Vocation, not just a job, for most of them.
Keep up the good work guys!

Reply from Anna Gunn, Communications Team at Clement Park

Thank you for your kind review. It's lovely to hear how much you value the team at Clement Park and the great care your mother has received. We will make sure your comments are passed on to the staff who will be delighted.


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Review from Martya F (Wife of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and caring. The manager also has time to deal individual requirements of the residents and shows great leadership.

Reply from Jamie Hall, Brand and Communications Executive at Clement Park

Thank you so much for your fantastic review. We are so glad you are happy with the care provided at Balhousie Clement Park. We will pass on your lovely words to our staff, who work so hard and will be so pleased to read them. Thanks again.


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Review from Colleen W (Daughter of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is really clean and friendly, my dad has settled in great. The staff are all great and my dad is very comfortable with them. More activities would be good to keep the residents active.

Reply from Melanie Brockway, Brand & Communications Manager at Clement Park

Thank you so much for writing your review for us. We're so pleased to hear how your dad has settled in well and how happy you are with the friendliness and cleanliness. We note your mention of activities and will pass that on to the hardworking team. Thank you once again.


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Review from Jacqui A (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is happy and relaxed, she is in good company and there is entertainment in the home.

Reply from Melanie Brockway, Brand & Communications Manager at Clement Park

Thank you for your review - it means so much to us and our hardworking staff to know you are happy with your mum's care and that, even more so, she is happy and in good company too. We'll be sure to pass this on.


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Review from William M (Brother-in-law of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made aware of this care home by my sister-in-law who had a friend who was in it. She had nothing but praise for it. That was why I contacted them for a vacancy. I was very happy when I received one.

Reply from Jamie Hall, Brand and Communications Executive at Clement Park

Thank you so much for your lovely review. We'll be sure to pass on your kind words to our hard-working staff, who will be so glad to hear this. Thanks again.


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Review from R C (Granddaughter of Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff to be very warm and attentive. They have created a positive and homely environment and provided my granddad and ourselves with a sense of comfort and peace of mind knowing he is well looked after. The facilities are very clean and well kept too. The food is great, and there is always
a variety. There are plenty of engaging social activities as well. Thanks for a positive experience!

Reply from Melanie Brockway, Brand & Communications Executive at Clement Park

Thank you so much for your wonderful review. 'Positive', 'homely', 'peace of mind', 'comfort'... are all the things we would want to hear that our residents and their families are experiencing in our homes. This will make all the difference to our hardworking staff, and we will be sure to pass on your words. Thank you once again for taking the time to write your review.


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Review from Charles F (Son of Resident) published on 3 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be very friendly and caring. All staff would appear to cater for the individual needs of the residents and also keep family members updated regarding changes in circumstances. I would hesitate in recommending this facility to anyone.

Reply from Melanie Brockway, Brand & Communications Executive at Clement Park

Thank you so much for taking the time to write your review. We're very pleased you are so happy with your family member's care. We'll pass on your words to the hardworking staff. Thank you again.


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Review from S F (Son of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in the Care Home now for a few months, but the staff made him feel so welcome as soon as he was transferred from Hospital. The care and compassion shown to him has helped our family and we cannot thank all the staff enough. Dad is so well looked after and we have peace of mind knowing
he is more settled within himself. The facilities are very good too, there are lots to do for residents and always something going on for them. My Dad likes to stay in his room most of the time as he is very tired, but loves his television but the staff always check on him and ensure he is included in a way that suits him. The food is very good too, always a great variety, and the extras in between meals always go down a treat with him. His room is large enough, decorated very well, we have only had to personalise a bit for him with photos etc. The staff know us now by name, which is nice and they give us an update on how Dad has been. Thank you for looking after him and us!

Reply from Melanie Brockway, Brand & Communications Executive at Clement Park

That's fabulous to hear - thank you so much for taking the time to write such a lovely and full review. Knowing the impact they are making makes all the difference to our hardworking staff and we'll be sure to pass this on. Thank you once again.


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Review from P F (Daughter-in-law of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has settled well since moving in to Clement Park, he was transferred from another home, so we were a bit concerned about how the level of care would be for him, however, we had nothing to worry about. He was made very welcome and the staff have looked after him extremely well. He doesn't
leave his room much, this is his choice, so the staff make sure he feels included in what is going on and keep his spirits high. There have been a few medical issues with him and the team were totally on top of it and informed us of what had happened and what they were doing for him. We keep buying him lots of goodies but he is always full up, he gets his three meals a day and all the treats in between which he loves, so we bought him a mini fridge so we can put his goodies in there for when he is in the mood for something. Also the level of personal care is very good too, he loves his daily shave! Thank you so much for giving him the care that he needs.

Reply from Melanie Brockway, Brand & Communications Executive at Clement Park

What a wonderful review - thank you for taking the time to write it for us. Hearing that they are making the difference for our residents means the world for our hardworking team. We'll be sure to pass your comments on to them. Thank you once again.


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Review from J W (Daughter of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say, what a fantastic job the staff in Clement Park have done through this whole pandemic. The manager and all her staff have kept my mum and all other service users safe, happy and well in making sure that they did not contract this deadly virus. As a family member, we can not
thank them enough. I live 500 miles away and have missed coming to see my mum but now I am able and she is happy and well. Thank you Clement Park Staff.

Reply from Gillian Drummond, Brand and Communications Manager at Clement Park

Thank you. This means so much to our incredibly hardworking team.


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Review from A G (Daughter of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care home kind, considerate of feelings and fears of residents family. My mother has given them a run for their money and they still keep a sense of humour about it. Brilliant with residents mum thinks they are all her cousins.

Reply from Gillian Drummond, Brand and Communications Manager at Clement Park

Thank you so much for your lovely review. Glad your mum is keeping our team busy!


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Review from Erin K (Great-Niece of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt has clearly received lots of love and support over the course of her staying here. The staff have been very warm and kind not only to my aunt but to the family too. We have no concerns with our aunt staying in this residential care.

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Review from Linda R (Daughter of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my mum receives here, she is very well looked after by the caring staff. It has obviously been very challenging during the pandemic, but the staff have done their best. My mum is very happy and settled.

Reply from Gillian Drummond, Brand and Communications Manager at Clement Park

Thanks for your kind review, we're glad to hear your mum is happy and settled at Clement Park.


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Review from A K (Sister of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't say enough how good the home and staff are ( I would come here myself). So glad we got my sister in here.

Reply from Gillian Drummond, Brand and Communications Manager at Clement Park

Thank you so much for your kind words - very much appreciated and it will be passed on to our staff.


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Review from A K (Niece of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing care setting, staff are so caring, helpful, loyal and they adore the residents. They take very good care of them and keep them safe and loved at all times.
Auntie is well looked after and very happy. Thank you to you all.

Reply from Gillian Drummond, Brand and Communications Manager at Clement Park

Thank you very much for your lovely review of Clement Park. Our team there will be so pleased to see this.


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Current Review Score: 9.2 (9.209)

Overview of Review Score

The Review Score of 9.2 (9.209) out of 10 for Clement Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Clement Park is calculated as follows: ( (69 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.414 Points relating to the number of positive Reviews for Clement Park is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 7 Positive Reviews ÷ 9.8 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 10 Apr 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Business Man of the Year

Recipient: BCG

Date: Wednesday 08 May 2019 More details

Service Business of the Year

Recipient: BCG

Date: Saturday 27 Oct 2018 More details

Scottish Social Services Award

Recipient: Clement Park

Date: Wednesday 06 Jun 2018 More details

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Meet the Team (1)

Cheryl

Cheryl Roy

Job Title: Home Manager

Joined: 2022

Cheryl started her career at Balhousie Care Group as an executive to the Chairman, then worked on special projects, including opening the independent living facility Milton Mews in Huntly. She has supported a number of homes, including Alastrean House in Aberdeenshire. Cheryl joined Balhousie Antiquary as Home Manager in 2020, before now taking the helm at Balhousie Clement Park in Dundee.


Frequently Asked Questions about Clement Park

What types of Care is Clement Park registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Clement Park provide?

Palliative Care is an additional type of care provided.

How many Rooms does Clement Park have?

There are 49 Single Rooms.

What are the Facilities & Services at Clement Park?

Own Furniture if required, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Clement Park to the centre of Dundee?

1.7 mile(s) as the crow flies, distance by road may be significantly further.