Clement Park

4 Clement Park Place, Dundee DD2 3JN
Submit a Review
9.2 32 Reviews
  • Clement Park, Dundee
Clement Park Care Home, in Dundee, has been purposely designed to suit the needs of elderly people and those with dementia, making it a safe, secure and homely environment for residents to live. It also features a secure mental health unit.

A person-centred approach delivers care on an individual basis, meaning that each person within Clement Park receives a custom care package that caters for their specific needs.

Residents are regularly consulted on menu, activity and lifestyle choices to make sure their life within Clement Park is as fulfilled as desired and possible.

Staff receive regular training and embark on development programmes to ensure the highest level of care is delivered.

Keep up to date with the home on their Facebook page.

Show Clement Park on the Map

Care Provided by Clement Park

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Cheryl Roy (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Single Rooms with ensuite Wet Room (49)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Clement Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,878
    • Self-Funded Nursing Dementia Care from £1,878

  • These rates include £360.60 personal and nursing care. If the local council provides this, the Funder will only pay from £1517.40
  • (these prices are only a guideline, please contact Clement Park to find out the exact price for your requirements)

Facilities

  • Gardens
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Clement Park Reviews (32)

Total of 32, showing 21-32
9.2

Clement Park has a Review Score of 9.2 (9.209) out of 10, based on 7 reviews in the last 2 years. Over all time Clement Park has 32 reviews.

Overall Experience

  • 27
  • 5
  • 0
  • 0
  • 0

Date Published

32
0
0
7
25

Review from L B (Sister of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We're happy with the care our relative is receiving. The staff are helpful and caring.

Reply from Gillian Drummond, Brand and Communications Manager at Clement Park

Thank you so much for your kind words, it is much appreciated. These reviews are always a welcome boost to our hardworking staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K B (Brother-in-law of Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and exceptionally clean and caring.

Reply from Gillian Drummond, Brand and Communications Manager at Clement Park

Thank you so much for your positive review - much appreciated!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lilian B (Wife of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As my husband went into the home at a time when he had to isolate in a strange bedroom and he didn’t understand what it was all about, the staff were so good and understanding towards him and myself. He’s happy and because of this, I’m happy. A big thank you to all.

Reply from Gillian Drummond, Brand and Communications Manager at Clement Park

Thank you so much for your review. It means a lot to us and our hardworking staff that you and your husband were made to feel welcome.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Daughter of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly I wish to thank the staff for all the work and care. I am happy my mother resides at this care home. The manager is great and I trust my mother's care at Balhousie Clement Park.
Lots of really good staff which helps when you are worrying, especially with the pandemic issues at the moment.
I
can honestly say that during the Covid outbreak I knew my mother could not be in a better care home.

Reply from Gillian Drummond, Brand and Communications Manager at Clement Park

Thank you so much for your kind words and we're happy to hear how much your mum (and you!) enjoy Clement Park.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L G (Friend of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my friend was not a resident for long as he passed away unexpectedly. The pre-admittance care and effort were exceptional, from the home visit of the manager and assistance to the visit to the home by my friend. All the staff were very welcoming and treated my friend as if they had known him
all his life. Taking the trouble to find out all his likes, dislikes and favourite music.

Reply from Gillian Drummond, Brand and Communications Manager at Clement Park

Thank you so much for taking the time to send us your review. We're delighted you were happy with your friend's care. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F H (Granddaughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Security was great and management was extremely helpful. No request was too much. The staff were kind, patient and helpful. Grandad's buzzer was responded to in good time and his requests listened to and acted upon. He enjoyed the food and new menu with additional variety. His room was moved around
to suit him and tailored to his needs. Staff and management made the effort to get to know the family. Everything was always clean and tidy. There was also a great range of activities and entertainment available.

Reply from Gillian Drummond, Brand and Communications Manager at Clement Park

Thank you so much for your lovely review. Lovely to hear that your grandad received excellent treatment. Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather W (Friend of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and welcoming. All staff have made the resident feel welcome and have encouraged him to settle in. He is prompted to participate in activities and enjoys the company.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine O (Wife of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First time I have had any dealings with any care home Clement Park does not disappoint. Bright surroundings, clearly caring staff. I can ask anyone how my husband has been and they are all informed even when they don't work in the same suite! They all obviously love their work in caring with some residents
that are hard to manage. They are under extreme pressures to do their job well and thorough and they do it with a smile.

Reply from Gillian Drummond, Brand and Communications Manager at Clement Park

Hi Christina, many thanks for your lovely review. We're happy to hear positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean C (Wife of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found my husband to have a good relationship with the staff in Clement Park, who are helpful and friendly. As he has been a patient (NHS unit) for 14 years he regards it as home and is contented and comfortable.

Reply from Gillian Drummond, Brand and Communications Manager at Clement Park

Thank you for your kind words Jean, and happy to hear that your husband regards Clement Park as his home - that's what we aim for always.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kate N (Daughter-in-law of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very attentive and welcoming. I take my granddaughter, my mother-in-law's great-granddaughter, up once a week to see her and staff always pleasant.

Reply from Gillian Drummond, Brand and Communications Manager at Clement Park

Hi Kate, many thanks for your kinds words and glad to hear you're having such a positive experience.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W M (Husband of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience in all aspects is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stacey M (Niece of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with this Home. Have no concerns about the care my relative receives. Facilities are bright, clean and welcoming and staff are always available, friendly and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.2 (9.209)

Overview of Review Score

The Review Score of 9.2 (9.209) out of 10 for Clement Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Clement Park is calculated as follows: ( (69 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.414 Points relating to the number of positive Reviews for Clement Park is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8. 7 Positive Reviews ÷ 9.8 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 10 Apr 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Cheryl

Cheryl Roy

Job Title: Home Manager

Joined: 2022

Cheryl started her career at Balhousie Care Group as an executive to the Chairman, then worked on special projects, including opening the independent living facility Milton Mews in Huntly. She has supported a number of homes, including Alastrean House in Aberdeenshire. Cheryl joined Balhousie Antiquary as Home Manager in 2020, before now taking the helm at Balhousie Clement Park in Dundee.