Visitors welcome to visit during sociable hours.
Car park to the rear of the buidling
Holmesview has a Review Score of 10 (9.957) out of 10, based on 14 reviews in the last 2 years. Over all time Holmesview has 22 reviews.
Review from Sally F (Daughter of Resident) published on 5 March 2025
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Reply from Julie Kennedy, Marketing Manager at Holmesview
Thank you for your feedback and praise. We understand how difficult this time is for you and your family but it is good to know you feel your mum is well cared for and you can have peace of mind. Best wishes from the team.
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Review from Jack S (Brother of Resident) published on 5 March 2025
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Reply from Julie Kennedy, Marketing Manager at Holmesview
It is so lovely to hear that you are impressed with our staff and the home, and that your sister speaks highly too of the care she receives. Best wishes from the team.
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Review from S G (Daughter of Resident) published on 4 March 2025
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Reply from Julie Kennedy, Marketing Manager at Holmesview
Thank you very much for your feedback. We are delighted to hear that you find the home spotless and homely, and that you know your relative is so well cared for. Best wishes.
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Review from A J (Niece of Resident) published on 4 March 2025
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Reply from Julie Kennedy, Marketing Manager at Holmesview
It is so good to hear how well you feel your aunt is being cared for with us. Thank you for letting us know, and for your feedback regarding our welcome and communication. Best wishes.
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Review from J L (Daughter of Resident) published on 27 February 2025
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Reply from Julie Kennedy, Marketing Manager at Holmesview
Thank you very much for your feedback. It is so lovely to hear that you are so pleased with the care for your mum, and that you are full of praise for our team.
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Review from Gillian M (Daughter of Resident) published on 27 February 2025
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Reply from Julie Kennedy, Marketing Manager at Holmesview
It is wonderful to hear your feedback regarding the care for your mum and especially the activities that she enjoys. The team will be so pleased.
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Review from L K (Daughter of Resident) published on 27 February 2025
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Reply from Julie Kennedy, Marketing Manager at Holmesview
It is good to hear that your mum is comfortable and settling well. Thank you very much for letting us know - the team will be so pleased.
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Review from C L (Daughter-in-law of Resident) published on 27 February 2025
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Reply from Julie Kennedy, Marketing Manager at Holmesview
It is so good to hear your feedback, especially given your experience. We are delighted to hear that your family member is well cared for, and enjoys the activities and outings.
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Review from F T (Daughter of Resident) published on 27 February 2025
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Reply from Julie Kennedy, Marketing Manager at Holmesview
It is lovely to hear that your Dad is so happy and feels so well cared for, and that you feel staff and management are welcoming, building relationships with residents and families. Our activities team will also be pleased to hear your wonderful feedback regarding their programme for residents. Thank you.
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Review from Mike M (Stepson of Resident) published on 27 February 2025
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Reply from Julie Kennedy, Marketing Manager at Holmesview
Thank you for your feedback regarding the care for your stepmum. We are so pleased to hear that you can feel relaxed and have peace of mind. Best wishes.
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Review from Linda J (Daughter of Resident) published on 27 February 2025
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Reply from Julie Kennedy, Marketing Manager at Holmesview
Thank you for providing feedback. It is so good to hear that you feel your mum has a good relationship with our staff, and her views are always listened to. Best wishes.
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Review from Fiona R (Daughter of Resident) published on 30 August 2024
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Reply from Julie Kennedy, Marketing Manager at Holmesview
Thank you very much for providing feedback. We are so pleased that you are delighted and your mum feels so at home.
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Review from S S (Daughter-in-law of Resident) published on 14 August 2024
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Reply from Julie Kennedy, Marketing Manager at Holmesview
Thank you very much for your review. It is so good to hear that you are so pleased with the staff and the care, and this brings you such peace of mind.
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Review from L P (Daughter of Resident) published on 12 September 2023
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Reply from Julie Kennedy, Manager at Holmesview
Thank you so much for your review. We very much appreciate you taking the time to do this and are delighted too that you were so pleased with the respite care that your mum received. Best wishes to your mum and dad.
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Review from Allan Y (Son of Resident) published on 30 May 2022
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Reply from Julie Kennedy, Marketing Manager at Holmesview
Thank you very much for leaving your feedback which we will be so pleased to share with the team at Holmesview. It is so good to hear of your confidence in the care and support that your mother receives and that she maintains as good a quality of life as she can.
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Review from Janette L (Daughter of Resident) published on 20 January 2022
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Reply from Julie Kennedy, Marketing Manager at Holmesview
Thank you very much for leaving your feedback from what will have been a very difficult time for you and your family. It is good to know that your mother had the care and support that she needed from our staff and we are so pleased to hear too that your mother felt comfortable and peaceful in her final months.
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Review from Donald C (Son of Resident) published on 27 February 2020
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Reply from Julie Kennedy, Marketing Manager at Holmesview
Thank you for providing your feedback and letting us know your thoughts about the care provided for your mother's changing needs over the last 8 years. It is good to know that you feel so reassured with the level of care, equipment and dietary requirements.
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Review from Margaret M (Resident) published on 24 February 2020
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Reply from Julie Kennedy, Marketing Manager at Holmesview
Thank you very much for your feedback. We are delighted that you feel so well cared for and part of our Holmesview family. It is such a pleasure too to know that you are enjoying the range of activities and outings. Your wonderful review will be shared with the staff.
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Review from Craig N (Son of Resident) published on 20 November 2019
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Reply from Julie Kennedy, Marketing Manager at Holmesview
Thank you very much for leaving your feedback and appreciation. We are so pleased that your father is enjoying the activity programme and finds the staff caring and friendly. Our chef and catering staff offer a selection of tempting meals and it's great to hear that this is also a highlight for your father.
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Review from Elizabeth P (Daughter of Resident) published on 20 November 2019
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Reply from Julie Kennedy, Marketing Manager at Holmesview
We would like to thank you for leaving your feedback. We are really pleased that you feel your mother is being well cared for and we will certainly pass your comments on to the team.
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The Review Score of 10 (9.957) out of 10 for Holmesview is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.957 for Holmesview is calculated as follows: ( (156 Excellents x 5) + (7 Goods x 4) ) ÷ 163 Ratings = 4.957
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Holmesview is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Oct 2024
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Adequate
(3) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Very good
(5) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest Reportposted 25 Feb 2025
En-suite single room
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Job Title: Manager
Joined: 2010
Our private, Broxburn care home is managed by Janice Dickson who possesses a wealth of experience in the provision of care for older people as well as in-depth knowledge of the care sector as a whole. Janice Dickson RGN
Job Title: Operations Manager
Joined: 2002
Margaret has worked as part of the Randolph Hill team for over 20 years. Margaret started as a staff nurse progressing to Deputy Manager, Manager, Senior Manager and has recently taken up her role of Operations Manager.
Job Title: Care Quality Manager
Joined: 2017
RGN qualified in 1994, Jo has worked in care homes since 1999 and now holds additional qualifications of a Pg Dip HSc in Advanced Nursing.
Jo returned to Randolph Hill in 2017, as Deputy Manager, after managing a nursing home in New Zealand for 8 years. Jo was promoted to manager in 2019, then Senior Manager in 2021 and is now Care Quality Manager.