Cumbrae House Care Home

4/18 Burnbank Terrace, Glasgow G20 6UQ
Submit a Review
9.7 43 Reviews
  • Cumbrae House Care Home, Glasgow
Show Cumbrae House Care Home on the Map

Care Provided by Cumbrae House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Karen Mackie (Manager)
  • Admission Criteria
    • Public and privately funded.
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Cumbrae House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Accurate funding assessments can be made on receipt of your SNA assessment, which can be obtained from your Social Work team.


Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Cumbrae House operates an open visiting policy. The team kindly ask that you avoid mealtimes if possible.


  • Parking

  • Ample parking is available on the streets around the home.


Are you the Owner/Manager of Cumbrae House Care Home? View your Advertising Options

Cumbrae House Care Home Reviews (43)

Total of 43, showing 1-20
9.7

Cumbrae House Care Home has a Review Score of 9.7 (9.725) out of 10, based on 10 reviews in the last 2 years. Over all time Cumbrae House Care Home has 43 reviews.

Overall Experience

  • 35
  • 6
  • 1
  • 0
  • 1

Date Published

43
0
6
10
33

Review from Isla M (Sister of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Cumbrae House Care home for the helpful staff who provide a high level of care but go the extra mile ensuring the residents feel part of the community and encouraging them to take part in the activities provided. I have also witnessed the senior staff spend time with the residents
encouraging them to mix with newer residents helping them settle in and feel part of the Care Home community. This provides relatives with the reassurance that their loved ones feel safe and are cared for as individuals.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lauren C (Granddaughter of Resident) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone takes care of my gran so well that I have no worries she's been taken care of. We all have such a great laugh when we are visiting with the staff. My gran is so settled and loves it and loves all the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frank R (Nephew of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was told to contact the owner in regards to the passing of my aunt who was a resident there. When arrived at the home. We were met by staff who were very polite. The home itself was spotless, very neat and tidy. When we met the owner she was very polite and was able to tell me some of the stories
regarding my aunt and the antics that she would get up to with members of staff who helped look after her. We asked the owner if it would be possible to see how big the room was that my aunt's but as another resident had moved into that room, she showed us another room that had the same layout as my aunt's. The room was spacious clean tidy and very homely.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret M (Daughter of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Cumbrae House straight from the hospital. This was intended to be a short temporary placement until our preferred home became available. Immediately we felt at home. From the manager to admin staff, carers, domestics, and entertainment coordinators we were shown compassion, care, and
professionalism at this very emotional time for my mum and my family. We had Mum's 6-week review and were so impressed by the care we agreed my mum's stay should be permanent. In a few months, my Mum seemed to settle in and was less anxious, well looked after, and safe. We could go home knowing she was being cared for well. She was encouraged to join in with the numerous activities available from Valentine’s Day, bingo, and summer fete. Her medical care was coordinated with the nursing staff and a local GP and any changes in my Mum’s condition were acted upon quickly. The care and compassion shown at her end-of-life care will never be forgotten. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cumbrae house was welcoming from the outset. During very difficult circumstances my dad and the family were fully informed and supported. The staff were available and always happy to discuss dad's progress and care. They planned care well as his needs changed during his stay. He was a challenging resident
with varying needs which were addressed with understanding and compassion. Pleased to see the same staff throughout his stay. All staff members from the manager, nurses, carers, housekeeping, domestics and admin staff were kind and considerate. They were friendly and always made you feel welcome. A busy environment they showed patience even during very difficult circumstances. Dad received residential, nursing and palliative care from staff who really did care. Thank you to you all just does not seem enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen R (Daughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Cumbrae house for a week's respite. I took my mum the week before for a visit to see the place we were both very impressed with how lovely and clean the place was and the manager was very helpful. Mum's week was great she has told everybody who comes into the house she enjoyed her time
there, an absolute bonus I was so happy and I didn't worry about her when I was on holiday it's a great wee place. The staff are all brilliant from cleaners, to carers and management I would thoroughly recommend this home. Thanks to the manager for keeping this well organised and run and the manager also organised Mum to have her papers every morning as she loves her papers. Hopefully, next holiday I go I will be asking for Mum to go here for respite. Thanks.

Reply from Karen Mackie, Manager at Cumbrae House Care Home

Thank you for your feedback, we welcome any feedback as it allows us to develop our service and in turn the experience for those living within our communities. Very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R H (Granddaughter of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cumbrae House staff have been so supportive and caring towards my Gran since becoming a resident in 2019. We can tell that Gran was comfortable and happy living in Cumbrae House. I know that the staff did everything they could to make it a happy and pleasant experience for her. The staff were really
interested in Grans likes and dislikes and went out of their way to provide experiences that she would enjoy. The care home Manager has made everything easier and is always happy to answer questions. The staff nurse is such a lovely caring person and we can tell that she actually really cared for Gran. It's clear this is more than a job for her. All the staff are friendly and so lovely to their residents. Even the cleaning staff made an effort to be kind to residents and I know all the staff went out of their way to make Gran happy.
I'm so glad that Gran was in such a loving and caring environment for the last few years of her life. Thank you for everything you have done for us.

Reply from Karen Mackie, Manager at Cumbrae House Care Home

Thank you very much for taking the time to comment on our service/community - it is very much our pleasure - Kindest Regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Daughter of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Cumbrae House late this year and the staff couldn’t have been any more helpful and sympathetic to the situation our family found ourselves in unexpectedly.
Everyone went above and beyond to help her settle in and keep us updated.
I would definitely recommend it to anyone considering
a care home.

Reply from Karen Mackie, Manager at Cumbrae House Care Home

We always put the person at the heart of what we do, with the support of a family always makes our interaction so much easier - thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stuart F (Son of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I lost my dad quite suddenly in November, my mum has Alzheimer’s and although she had daily home care visits he looked after her.
I had to very quickly arrange for Mum to be looked after which was a difficult decision to make in the midst of planning Dad’s funeral.
After reviewing the care facilities
in our area we arrived at Cumbrae House where we met the home manager, her honesty, guidance and help will forever be a debt that I cannot possibly pay.
My mum is now being looked after in Cumbrae House by the most amazing people, her room is just like home.
From the staff who go the extra mile to the great events that they host for the residents, the manager and the team just keep surprising me with how much care they deliver to every resident.

Reply from Karen Mackie, Manager at Cumbrae House Care Home

Thank you very much for this invaluable feedback - it is our pleasure, thank you for trusting us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christina M (Sister of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When tasked with finding suitable nursing care for our brother (who is only 66) we knew it wasn't going to be easy. We started with a long list, and every day the list became shorter and the task harder, as we crossed names off one by one.
When we arrived at Cumbrae House Care Home, we felt something
a little different. When we left we booked a return visit with our brother. When we left the second time we threw away the list.
From those initial first impressions, till today (our brother's 4-week review), we've encountered excellence on every level. We're super impressed with the professional, compassionate and friendly nursing care.
Our brother is settled, cared for and is absolutely thriving on the attention he receives at Cumbrae House. The Manager impressed us on day one, and now on day 28, we can honestly say from our own experiences and our brother's, that we made the right decision. Our expectations are exceeded and all worries are put to bed. Thank you, thank you and thank you again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Son of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cumbrae House Care Home has been such a kind, caring, loving place for my dad. The management is top quality, the nursing staff are outstanding and can't do enough for my dad, they are so friendly and I've got to know them well even by first name terms. Nothing is ever an effort for them and the home
puts on different little activities like putting some music on for the residents and encouraging them to have a sing along or even trying their hand at some artwork. The food is excellent and very nutritious.
It is so lovely to see a smile on my dad's face again and that's all down to Cumbrae House.
The rooms are lovely and gives the residents a sense of dignity, always clean and tidy.
My dad has made friends there which I love to see. A massive thank you to all the management and staff at Cumbrae House.

Reply from Karen Mackie, Manager at Cumbrae House Care Home

Thank you very much for the feedback - we welcome this to have it in our gift to change our support/experience/environment.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Guardian of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic and professional. They took the time to chat and the duty of care is brilliant. My dear friend, who is like a brother to me, came here from the hospital seriously unwell. He is treated with great dignity and made so comfortable. Staff spend time chatting and reading to him, to ensure
he is happy. Thank you to all the team at Cumbrae House.

Reply from Karen Mackie, Manager at Cumbrae House Care Home

Thank you for the ongoing support and comments for our team on the care and support your loved one has received - receiving feedback allows us to have it in our gift for how we strive to do things better/differently, to recognize each individual's potential, support them to realise potential. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert K (Son of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Most of the staff are okay, the management is useless. After asking them to call an ambulance repeatedly for my mother who had had a fall and couldn't move her legs, they advised me to come up the next day and take her for an x-ray myself. She had damaged her hip. Useless people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from May S (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our mother first entered Cumbrae House Care Home, the staff have always encouraged her to be as self-sufficient as possible, but as her health deteriorated, the staff took fantastic care of her; nothing was ever too much trouble for them and she was always treated with dignity and respect.
We
were never made to feel like we were intruding during the Covid-19 lockdown, no matter how many times we called or FacedTime'd. The staff were always willing to talk to us and inquire about our well-being.
Everyone made us feel so welcome in a great homely atmosphere. The staff took exceptional care of our mum, always willing to go the extra mile. The manager took time out of her busy schedule to say hello every time we visited and everyone made us feel so welcome in a lovely homely setting.
We will never be able to express our gratitude to the staff enough for making Mum's final days so serene and pleasant.

Reply from Karen Mackie, Manager at Cumbrae House Care Home

Thank you very much for the kind words, it’s always our pleasure.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G M (Stepdaughter of Resident) published on 15 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff go above and beyond for all residents. Cumbrae House Care Home are fantastic at what they do. Everyone is treated with dignity and respect, a perfect example of a well-run care home. A special thanks to the manager for doing such a fantastic job with both staff and residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Son of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently becoming a resident after a period of being unwell, the Cumbrae House Care Home team have involved Dad in making himself 'at home'. During a difficult time with lots of pressures, including Covid-19, his confidence and communication have come on as everyone seems to work together at settling
down. The manager and team have worked hard, regularly talking to all the residents and helping with communication with those outside and unable to visit.

Reply from Karen Mackie, Manager at Cumbrae House Care Home

Thank you for the continued review and support - we appreciate all comments which further develops our service/experience for our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John C (Nephew of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my elderly aunt was admitted she has come on great, she was always a private person, keeps herself to herself, but now she interacts well with staff and the other residents, eats a lot better than she used to. Overall is a lot better for being in Cumbrae House Care Home for her health and overall
well-being.

Reply from Karen Mackie, Manager at Cumbrae House Care Home

Thank you for your support and kind words - as always it's our pleasure.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John J (Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dear sir or madam, to me this must be the best care home in Britain.
The manager is an angel.
God bless.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Garry B (Stepson of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad went into Cumbrae House Care Home in June this year and I must say the staff and all who look after him are doing a great job. Really pleased with the care he is receiving, also contact with us as a family, when required, by the care home manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane D (Niece of Resident) published on 25 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home is spotless. Staff are very caring and helpful nothing is a bother for them. My uncle is enjoying the care home he's very happy being well looked after and putting on weight, he goes to the shop for juice. Well managed home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Cumbrae House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for Cumbrae House Care Home is calculated as follows: ( (116 Excellents x 5) + (4 Goods x 4) ) ÷ 120 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.758 Points relating to the number of positive Reviews for Cumbrae House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 10 Positive Reviews ÷ 13.2 = 0.758

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 27 Oct 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Cumbrae House Care Home

What types of Care is Cumbrae House Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cumbrae House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Cumbrae House Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Cumbrae House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Cumbrae House Care Home to the centre of Glasgow?

0.8 mile(s) as the crow flies, distance by road may be significantly further.