Cumbrae House Care Home

4/18 Burnbank Terrace, Glasgow G20 6UQ
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9.7 43 Reviews
  • Cumbrae House Care Home, Glasgow
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Care Provided by Cumbrae House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Karen Mackie (Manager)
  • Admission Criteria
    • Public and privately funded.
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Cumbrae House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Accurate funding assessments can be made on receipt of your SNA assessment, which can be obtained from your Social Work team.


Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Cumbrae House operates an open visiting policy. The team kindly ask that you avoid mealtimes if possible.


  • Parking

  • Ample parking is available on the streets around the home.


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Cumbrae House Care Home Reviews (43)

Total of 43, showing 21-40
9.7

Cumbrae House Care Home has a Review Score of 9.7 (9.725) out of 10, based on 10 reviews in the last 2 years. Over all time Cumbrae House Care Home has 43 reviews.

Overall Experience

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  • 6
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Review from A M (Daughter of Resident) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can highly recommend Cumbrae House Care Home. The care, attention and love they have shown my mother goes above and beyond their responsibilities. From day one I have felt reassured that my mother is in capable hands. I have no worries at all!
All departments have been exceptional!

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Review from Madison P (Granddaughter of Resident) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cumbrae House have been very accommodating to our whole family. Rooms are nice and staff are very friendly, helpful and patient. They have taken very good care of my grandfather. Very thankful.

Reply from Karen Mackie, Manager at Cumbrae House Care Home

Thank you for the feedback, it is very much our pleasure.


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Review from L D (Daughter of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Cumbrae House since November 2020. The staff have been fantastic at making him feel at home and he tells me he loves being here. He has had a few health issues and they have been dealt with promptly and with lots of care. I feel that I'm always up to date with his care
and all the staff are lovely and treat my dad with care and dignity.

Reply from Karen Mackie, Manager at Cumbrae House Care Home

Thank you for the feedback, it is very much our pleasure. Karen.


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Review from Walter D (Son of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cumbrae House Care Home staff look after my mum and keep her safe. They facilitate my visits and nothing is too much bother for them, the home and garden area are kept clean and tidy. All the staff are friendly and helpful.

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Review from John W (Husband of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent, staff and facilities first-class. My wife is very happy here, I would recommend it to all my family and friends.

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Review from Christine G (Niece of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The comfort and care my uncle had received since he entered Cumbrae House Care Home in 2012 had been excellent. My uncle was able to choose his room and seeing him happy the day he first visited was a memorable moment. The staff had been there to comfort him during his ups and downs of his life and
looked after him very well, by allowing him to live his life as if he had been in his own home. The staff had also been a great support to my father during the time his brother was a resident and could not have been kinder.

Reply from Karen Mackie, Manager at Cumbrae House Care Home

Thank you very much to the McFarlane family - there is no better compliment than entrusting your dear uncle to our care - we sure had some great moments along the way.


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Review from Paul S (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall excellent.
Can I book a place.

Reply from Karen Mackie, Manager at Cumbrae House Care Home

Thank you Paul for your feedback - it is our pleasure.


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Review from Stacey L (Granddaughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial process of getting my gran's placement arranged to the ongoing care and support she received during her stay, we can't thank the staff at Cumbrae House Care Home enough. From the beginning of gran's stay until she sadly passed in Feb 2021, staff were very professional, knowledgeable
and personable both in caring for my gran and in liaising with the family. During the first 2 lockdowns, we were still permitted a visit each week which meant a lot to us and gran. Any medical updates were communicated promptly and clearly to us. Staff were always willing to take the time to provide us with very regular updates on gran's wellbeing. When we were able to visit gran in her room we were very impressed by the conditions in Cumbrae. The communal areas were bright and clean as was my gran's room. There was no institutional smell. The facilities were well kept and the staff team truly cared about my gran's welfare. the service was above and beyond and I've recommended the facility to many people.

Reply from Karen Mackie, Manager at Cumbrae House Care Home

Thank you for the kind overview of the care and support your gran received while in our care, this was our pleasure to support you as a family. I will ass on your kind words to the team. Thank you, Karen


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Review from Mary W (Resident) published on 15 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the manager, she took me in a year ago when I was ill and was having a very bad time. I have come on great. They are great staff and she has made this home lovely, so we can live here and enjoy our lives. The manager makes time for us so it is great. Staff are good. I have worked
in homes and this home is great. I hope to stay here with everyone.

Reply from Karen Mackie, Manager at Cumbrae House Care Home

Thank you very much Mary - it is our pleasure and privilege to support you, your kind words mean a lot to us - Karen.


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Review from K M (Granddaughter of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is lovely, welcoming and they have done everything they could have to get my gran settled and they are always checking if we need anything and are updated on how my gran is.
Recently at my visit, we got given the chance to use the screen for a hug which made my grand year so thank you.

Reply from Karen Mackie, Manager at Cumbrae House Care Home

Thank you so much for your review, we welcome any comments on the service we provide, thank you for allowing us to share your recent visit.
We really do appreciate all the support from families and friends to our home - I will certainly pass on your kind words to the team - Karen


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Review from Gaynor T (Niece of Resident) published on 30 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff in the care home go above and beyond ensuring scheduled visits, throughout this pandemic run as smoothly as possible, ensuring the safety of both resident and visitor. Whether it’s an outdoor or indoor visit, strict measures are in place. Always 2 meters apart, glass screen in position, face-covering
secure and hand sanitizer always in use. I enjoyed a wonderfully emotional visit with my Auntie 23/12/20 Huge thanks to the care home manager for arranging the “cuddle curtain”. I’m told I was only the 3rd visitor to experience this and it’s absolutely intense and fantastic! To be able to hold Auntie’s hands, touch her cheeks, stroke her hair was just so overwhelming. I was overcome with tears and Auntie too, we haven’t been able to touch since March and feeling the warmth of her hands and her kissing my hands was just so momentous. It gave both Auntie and me, and the staff such a boost. Smiles and tears all round - so thankful for these precious moments. Thank you again for all the wonderful care staff!

Reply from Megan Allan, Operations Manager at Cumbrae House Care Home

Thank you so much for your wonderful feedback. We are delighted that you find the staff and the running of the home to be of such a high standard. The manager and her team will be delighted to receive your feedback and we are so pleased that the cuddle curtain gave you the opportunity to hold your loved one close. Thank you for taking the time to write your review, it is greatly appreciated especially during these unprecedented times. Best wishes for 2021. Kind Regards.


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Review from Flo D (Daughter-in-law of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law has been a resident in Cumbrae House for 3 years now and has thrived (as much as you possibly can with dementia) with their care. Since the start of the pandemic they have done their absolute best to keep all the residents safe and well and as soon as was allowed have facilitated outside
visits. The visits are closely monitored to ensure visitors comply with all regulations, we appreciate how hard this task is but will be eternally grateful to them for keeping my wee mum-in-law safe and well. She had her 90th birthday last week and although we couldn’t see her on her special day the staff had a cake and a wee party for her and gave us pictures of her and a few days later when we could visit they arranged a wee birthday tea for us, yes it’s hard with no physical contact but if it keeps everyone safe it has to be worth it. To all the staff, you are all doing a great job and we appreciate everything you do we could not ask for any better care for her. Stay safe.

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Review from F M (Power of Attorney of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I don't recommend service providers to 3rd parties.
However, I have to say that this home appears to provide a more than adequate standard of care at this level. Perhaps a little more of stimulating activities and personal contact with staff particularly in the absence of regular visits due to Covid.

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Review from Henry T (Son of Resident) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident here for 2 years. In that time there has been an improvement in his general well being and he is very happy. The staff take really good care of him and they keep me informed of his progress which is very helpful as I do not live locally.

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Review from Roddy C (Nephew of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care shown to my aunt improved her quality of life for the past five months. The staff were always attentive to her needs as she had vascular dementia. Sadly she passed away, and the compassion and dignity shown to the family at this sad time by all the staff in attendance was much appreciated.

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Review from Linda M (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like this care home. The staff are so friendly and very helpful. My Dad is well looked after and he looks really good. He's always clean and so is his room. Before he went into care he was ill and spent so much time in and out5 of hospital. My Dad has been here a year now and not once has he been
ill. Thanks to all the staff for their help.

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Review from S K (Daughter of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the few weeks that our father has been in Cumbrae House, I can't say we have had anything that we can complain about.

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Review from Kate M (Daughter of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really appreciate the kindness and care that the staff have shown to my mother and myself during some challenging times.

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Review from J M (Husband of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most satisfactory the staff are most helpful as is the management.

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Review from Robert J (Brother of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've had friends in other care homes but the manager and staff are first class.
The treatment of patients and visitors is exemplary.
As my brother says, "Cumbrae House is home from home".

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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Cumbrae House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for Cumbrae House Care Home is calculated as follows: ( (116 Excellents x 5) + (4 Goods x 4) ) ÷ 120 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.758 Points relating to the number of positive Reviews for Cumbrae House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 10 Positive Reviews ÷ 13.2 = 0.758

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 27 Oct 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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