These rates include £360.60 personal and nursing care. If the local council provides this, the Funder will only pay from £1513.40
Coupar Angus Care Home has a Review Score of 9.8 (9.752) out of 10, based on 21 reviews in the last 2 years. Over all time Coupar Angus Care Home has 51 reviews.
Review from R F (Son of Resident) published on 13 November 2024
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Reply from David Kerr, Communications Team at Coupar Angus Care Home
Thank you for taking the time to write this considerate review of Coupar Angus. It's heartening to know how highly you regard our team and the standard of care they have given to your father in the time he was with us. They will be touched to have this feedback.
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Review from A H (Friend of Resident) published on 8 July 2024
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Reply from David Kerr, Communications Team at Coupar Angus Care Home
Thank you for sending such a lovely review. It's good to hear how happy you are with the level of care and attention our staff take. They'll be pleased to hear this.
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Review from L S (Power of Attorney of Resident) published on 28 June 2024
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Reply from David Kerr, Communications Team at Coupar Angus Care Home
Thank you for taking the time to write this great review. It's lovely to hear how highly you think of the team's collective efforts and the great care they take to deliver a personalised service for every resident. They will be delighted to hear your feedback.
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Review from M C (Relative of Resident) published on 17 May 2024
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Reply from Anna Gunn, Communications Team at Coupar Angus Care Home
Thank you very much for taking the time to add a review. We are so pleased to hear how friendly and approachable you have found the staff at Coupar Angus, and that your relative is being so well looked after. We'll make sure your kind words are shared with the hardworking staff who will be delighted. Thank you again.
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Review from Andrew R (Son of Resident) published on 27 March 2024
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Reply from Anna Gunn, Communications Team at Coupar Angus Care Home
Thank you for taking the time to submit a review. It's so lovely to hear how happy your mum is at Coupar Angus Care Home. It's also wonderful that you feel like a member of the family when visiting. The hardworking staff will be delighted to read this - we'll be sure to pass your kind words on.
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Review from John C (Husband of Resident) published on 1 March 2024
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Reply from Anna Gunn, Communications Team at Coupar Angus Care Home
Thank you very much for taking the time to submit a review. It's lovely to hear how friendly and welcoming the staff have been to you and your wife at Coupar Angus. In particular, it's wonderful to hear how satisfying the meals are! The kitchen team will be so delighted. We'll be sure to pass on your kind comments to all our hardworking staff at the home.
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Review from S T (Daughter of Resident) published on 11 December 2023
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Reply from Anna Gunn, Communications Team at Coupar Angus Care Home
What a lovely review - thank you for taking the time to write and submit it. It's wonderful to hear how well your mum has settled into life at Coupar Angus and how welcoming the staff have been. We're so pleased to hear you feel you can be a daughter again too. We'll make sure your kind words are passed on to the team.
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Review from D M (Granddaughter of Resident) published on 23 October 2023
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Reply from Melanie Brockway, Brand & Communications Manager at Coupar Angus Care Home
Thank you so much for taking the time to write a review. We're very glad to hear your gran settled in so quickly and so well - we know it can be difficult to leave your home. We'll be sure to pass on your encouraging words to our hardworking Coupar Angus team. Thank you once again.
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Review from M D (Friend of Resident) published on 12 October 2023
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Reply from Anna Gunn, Communications Team at Coupar Angus Care Home
Thank you very much for your kind review. We're glad to hear our staff have been so helpful and friendly when you have been visiting your friend. We'll make sure your comments are passed on to the team at Balhousie Coupar Angus.
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Review from Bob P (Brother-in-law of Resident) published on 20 September 2023
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Reply from Anna Gunn, Communications Team at Coupar Angus Care Home
Thank you for your kind review. It's lovely to hear you always receive a warm welcome and that your relative is comfortable and content in the home. We will be sure to pass on your comments to the team who will be delighted. Thank you again.
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Review from Shona D (Daughter of Resident) published on 5 September 2023
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Reply from Anna Gunn, Communications Team at Coupar Angus Care Home
Thank you very much for your kind and thoughtful review. It's lovely to hear that your dad was so settled at Balhousie Coupar Angus and that you were so pleased with the care he received. We’ll make sure your kind words are passed on to the team. All the very best to you and to your dad in his new home.
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Review from Robert S (Son of Resident) published on 21 August 2023
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Reply from Jamie Hall, Brand and Communications Executive at Coupar Angus Care Home
Thank you very much for your lovely review. We are very glad you are happy with the care your dad received at Coupar Angus and we'll pass on your kind words to the hard-working staff. All feedback is important to us and we've referred your comments about the wing to the home manager. Thanks again.
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Review from L S (Daughter of Resident) published on 10 August 2023
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Reply from Jamie Hall, Brand and Communications Executive at Coupar Angus Care Home
Thank you so much for your lovely review. We are very glad you're pleased with your Dad's care - and that you got on so well with the staff. They work incredibly hard, and they'll be delighted to hear this. Thank you again!
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Review from Joan S (Wife of Resident) published on 8 August 2023
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Reply from Jamie Hall, Brand and Communications Executive at Coupar Angus Care Home
Thank you so much for your lovely review. We're so glad you're happy with the care your husband received from the hard-working team at Coupar Angus. We'll pass on your kind words to them - they'll be delighted. Thanks again!
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Review from B C (Son of Resident) published on 22 June 2023
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Reply from Jamie Hall, Brand and Communications Executive at Coupar Angus Care Home
Thank you very much for your lovely review. We are very glad you are happy with the care your dad received at Coupar Angus. We'll pass on your kind words to the hard-working staff, who will be so pleased to read them. Thanks again!
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Review from L C (Wife of Resident) published on 6 June 2023
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Reply from Jamie Hall, Brand and Communications Executive at Coupar Angus Care Home
Thank you very much for your lovely review. We are so sorry for your loss, but we are very glad you are happy with the care your husband received and that the staff were able to provide some comfort. We will pass on your kind words to the hard-working team, who will be so pleased to read them. Thanks again.
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Review from J B (Wife of Resident) published on 25 May 2023
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Reply from Jamie Hall, Brand and Communications Executive at Coupar Angus Care Home
Thank you so much for your lovely review. We are so glad you're happy with the care provided by our incredibly hard-working staff at Balhousie Coupar Angus. We'll be sure to pass on your kind words to them - they'll be delighted. Thanks again!
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Review from Robert W (Cousin of Resident) published on 23 May 2023
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Reply from Jamie Hall, Brand and Communications Executive at Coupar Angus Care Home
Thank you very much for your lovely review. We are so glad you are happy with the care your cousin is receiving at Balhousie Coupar Angus. We will pass on your kind words to the hard-working staff, who will be so pleased to read them. Thanks again.
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Review from Catherine M (Sister of Resident) published on 13 April 2023
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Reply from Jamie Hall, Brand and Communications Executive at Coupar Angus Care Home
Thank you so much for your lovely review. We are very glad you are happy with the care your brother is receiving at Balhousie Coupar Angus. We will pass on your kind words to our hard-working staff, who will be very glad to hear this. Thanks again.
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Review from J F (Son of Resident) published on 4 April 2023
Submitted via Postal Card •
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Reply from Jamie Hall, Brand and Communications Executive at Coupar Angus Care Home
Thank you for your lovely review. We are so glad you are happy with the care your mum received. We will pass on your kind words to our hard-working staff, who will be so glad to read them. Thanks again.
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The Review Score of 9.8 (9.752) out of 10 for Coupar Angus Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.752 for Coupar Angus Care Home is calculated as follows: ( (186 Excellents x 5) + (52 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 242 Ratings = 4.752
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Coupar Angus Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Dec 2024
How well do we support people's wellbeing? |
Adequate
(3) |
How good is our leadership? |
Adequate
(3) |
How good is our staff team? |
Weak
(2) |
How good is our setting? |
Adequate
(3) |
How well is care and support planned? |
Adequate
(3) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Joined: 2023
Kirsty was a familiar face, doing an excellent job as Deputy Home Manager of Coupar Angus over the last year before becoming Home Manager in March 2023. She has extensive experience as a registered nurse for more than 20 years and has worked in the care industry for 15 years.