Pinelodge Care Home

Graveley Road, Stevenage SG1 4YS
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8.2 8 Reviews
  • Pinelodge Care Home, Stevenage
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Care Provided by Pinelodge Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 140 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Greenswan Consultants Ltd
  • Person in charge
  • Sophia Torres (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (140)

Funding & Fees Guide for Pinelodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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Pinelodge Care Home Reviews (8)

8.2

Pinelodge Care Home has a Review Score of 8.2 (8.154) out of 10, based on 2 reviews in the last 2 years. Over all time Pinelodge Care Home has 8 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 0

Date Published

8
0
1
2
6

Review from E I (Daughter of Resident) published on 6 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in care for two years on pear tree for dementia. The personal care and the activities that they do with the patients are outstanding. A warm and friendly ward is an excellent place for dementia patients.

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Review from Jasmine G (Daughter of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I would like to thank each and every member of staff in the Peartree Unit for the outstanding care they gave my dad in his last months.
They were unfailingly, calm, respectful, kind, and very attentive - helping my dad feel he was amongst caring friends.
We will always be grateful.

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Review from Paul T (Son of Resident) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the home for looking after my father for a year until he passed away in Sept 2022. He was looked after, care and the meals were good, as well as being supplied with coffee or teas throughout the day.

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Review from Julia M (Daughter of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say how grateful my family and I are for the care, compassion and kindness shown to our mum in her stay at the home. The staff on the unit she was on were professional, always available, understanding and most importantly were kind and got to know our mum quickly. They went above and
beyond to look after her and made us feel reassured she was in good hands. Thank you.

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Review from Alan S (Friend of Resident) published on 30 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been in there for a while and we wish to keep him there as the staff and care home are so very very good. After many months in hospital when he went backwards, he has now started to move forward for the first time due to the very high standard of care he has had there. The staff
are so very very good at what they do and we have never seen so many staff in one place work so hard and try to give such a high standard of care and service. As a family, we would like to thank them all for doing such a great job. They must be the best for visits in this hard time we are in. We all wish my father-in-law could be at home but until that time he could not be in a better place, my thanks to all the staff for what they do.

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Review from Sally L (Daughter of Resident) published on 12 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most excellent care for my mother at the end of her life. Thank you to all the staff who made the whole family feel very welcome during a tough time.

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Review from Celeste G (Daughter of Resident) published on 22 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot thank the staff at Pinelodge enough for their care and thoughtfulness when looking after my mother. They always kept me informed of her wellbeing and went the extra mile to ensure she felt appreciated and valued. It really did feel like a family. Very warm staff and they try to keep the same
people on each floor so they build relationships with those living there. A dedicated key member of staff is given to each resident and my mums was so kind. A low turnover of staff was observed on my mother’s floor. Thank you for your care Pinelodge.

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Review from Gary B (Son of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Pine Lodge from October 2016 until her death in January 2017. She deteriorated rapidly both physically and mentally due to a blood disorder.
The staff at Pine Lodge were fantastic in coping with my mother during this difficult period and made her last few weeks her happiest for some
time. The food was both plentiful and good quality. The staff were helpful and sympathetic. I would definitely recommend Pine Lodge to anyone looking for end of life care.

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Current Review Score: 8.2 (8.154)

Overview of Review Score

The Review Score of 8.2 (8.154) out of 10 for Pinelodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Pinelodge Care Home is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.196 Points relating to the number of positive Reviews for Pinelodge Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 140 registered maximum number of service users is 28. 2 Positive Reviews ÷ 28 = 0.071

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Pinelodge Care Home

What types of Care is Pinelodge Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pinelodge Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Pinelodge Care Home have?

There are 140 Single Rooms.

What are the Facilities & Services at Pinelodge Care Home?

Own Furniture if required, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Pinelodge Care Home to the centre of Stevenage?

1.2 mile(s) as the crow flies, distance by road may be significantly further.