Baylham Care Centre

Upper Street, Baylham, Ipswich IP6 8JR
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9.7 70 Reviews
  • Baylham Care Centre, Ipswich
At the innovative new Baylham Care Centre, carers aim to offer unparalleled levels of service ranging from respite to long term nursing, from rehabilitation and physiotherapy to Dementia and holistic End of Life care.

Many of the facilities are new to this country. For example, there are wireless communications in each room that allows members of staff to talk to or summon anyone within the building, thereby saving valuable time. Also, they have the capability when the situation requires it to have residents remotely monitored by their doctor, who can determine what, if any, action should be taken. Time spent by staff with the residents is very important; therefore, they have installed many labour-saving systems to ensure this happens as often as possible.

Every effort has been made to cater for the needs of residents. This includes a wide range of accommodation, on and off site facilities, freshly prepared food to meet dietary requirements, relaxing surroundings with sensory gardens, themed reminiscence lounges and stunning panoramic views across the Gipping Valley.

Within the 55 rooms, there are 4 double rooms.
Currently, residents range from 32 to 100 years old. They are able to accept Adults over 18 years.

They have a range of activities at Baylham Care Centre, from trips out, Bingo, Cinema Club, sing-a-longs, quizzes, coffee mornings, Chair Aerobics, Arts & Crafts, Flower Arranging and Baking to name but a few.

They have additional services available at Baylham;
•        Day Care
•        Palliative Care
•        In-house Physiotherapy Department
•        Respite Care
•        Separate Specialist Dementia Care.

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Care Provided by Baylham Care Centre

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tracey Darnley (Manager)
  • Admission Criteria
    • Private, NHS. Local Authority. CHC
    • Ages from 18 to 110
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Baylham Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,685
    • Self-Funded Residential Dementia Care from £1,685
    • Self-Funded Nursing Care from £1,685
    • Self-Funded Nursing Dementia Care from £1,685
    • RESPITE Self-Funded Residential Care from £1,685
    • RESPITE Self-Funded Residential Dementia Care from £1,685
    • RESPITE Self-Funded Nursing Care from £1,685
    • RESPITE Self-Funded Nursing Dementia Care from £1,685
  • (these prices are only a guideline, please contact Baylham Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors are welcome 24/7 and should sign in and out in the visitors book in reception.


  • Parking

  • Baylham provides on site parking with Disabled parking spaces


Baylham Care Centre Reviews (70)

Total of 70, showing 1-20
9.7

Baylham Care Centre has a Review Score of 9.7 (9.743) out of 10, based on 13 reviews in the last 2 years. Over all time Baylham Care Centre has 70 reviews.

Overall Experience

  • 62
  • 7
  • 1
  • 0
  • 0

Date Published

70
4
7
13
57

Review from Kathryn C (Daughter of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had been in the care home for six months. The staff were excellent and he was given the best care he could have asked for. It is like extended family. Lots of activities to take part in if he chose to and a couple of trips to Needham Lake. When Dad passed away, he was treated with dignity and the
staff were very respectful.

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Review from C R (Wife of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband received excellent care during the two years that he was a resident at Baylham Care Centre. The staff are very caring, supportive and skilled in looking after residents who may have challenging behaviour. The Physiotherapy and Activities teams are first-class and ensure that an individual's
needs are catered for. The trips out in the mini-bus are especially welcome. The manageress is very approachable and is working hard to maintain high standards. There is a friendly atmosphere in the Home and relatives receive a warm welcome when visiting and any concerns they may have are dealt with promptly and efficiently. Baylham Care Centre is a very special place.

Reply from Tracey Darnley, Manager at Baylham Care Centre

Thank you for your kind feedback. We loved our trips out and loved him dearly.


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Review from Janet L (Friend of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is in Baylham Care Centre, Ipswich. What a fabulous place, the care is amazing. The staff know exactly what they need to do to help the residents. Activities, singing. Excellent place, thank you for looking after my friend so well.

Reply from Tracey Darnley, Manager at Baylham Care Centre

Thank you so much for your kind comments. We do love all of our residents and treat them as family.


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Review from Ruth W (Wife of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring and patient staff at Baylham Care Centre make it a friendly, peaceful place to be. My husband moved into care in February with dementia and a stroke causing challenging behaviour.
His care at Baylham has been exceptional and he has settled in well. He loves the food which is freshly cooked
in the home's kitchen to a very high standard.
The new care home manager has brought inspirational ideas which will only improve the home. She puts the residents first and her love for them as individuals is very apparent.
The activities girls are brilliant.
Regular trips out in the minibus to the countryside and farms are enjoyed by the residents. While back at the home, they encourage the residents to participate in celebrating occasions like the Olympic games and festival days.
I am made to feel very welcome by the staff when I visit and feel reassured my dear husband is in good hands.

Reply from Tracey Darnley, Manager at Baylham Care Centre

Thank you so much for your kind comments. We have certainly been out and about on adventures over the summer. Lots more fun planned.


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Review from S J (Daughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Baylham Care Centre for end of life care.
The manager and her team were amazing to mum, my mum was treated with respect, dignity and love.
The care was outstanding and nothing was too much trouble.
The manager her team supported my Dad and all the family through the hardest time
of our lives.
The manager will always hold a special place in our hearts.

Reply from Tracey Darnley, Manager at Baylham Care Centre

That's what care is all about. Love and kindness always. Forever a part of our Baylham family.


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Review from S S (Private Carer of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, efficient, caring, friendly and effective - what more could we ask?
The physiotherapy team worked miracles - their humour, knowledge, expertise and positive approach ensured mobility way beyond our expectations and we can't thank them enough. The new manager was attentive and responsive,
working hard behind the scenes to ensure everything ran smoothly. The care and admin staff were friendly, encouraging and patient. Thank you.

Reply from Tracey Darnley, Manager at Baylham Care Centre

Our greatest reward was seeing a lovely lady rehabilitated and happily returned home having graced us with her presence.


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Review from S R (Wife of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous Care home. The staff are so loving and kind. Nothing is too much trouble.
The food is very well presented and full of flavour. My husband really enjoys it.
The new manager is so kind and can’t do enough for us as a family.
What a relief to know there’s a home from home at Baylham.

Reply from Tracey Darnley, Manager at Baylham Care Centre

Thank you for your kind words. We have a fabulous team at Baylham.


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Review from G R (Son of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Always very welcoming. Care staff are incredibly patient and very attentive. One-to-one care is provided well and the set-up looks as though one-to-one care is provided even if the resident is less demanding.
Sticky floor might be my only criticism but that is only on one occurrence.
Safe and functional
and adequate. No non-essential frills and great value for our private money.

Reply from Mary Anne Ventura, Deputy Manager at Baylham Care Centre

Thank you so much for your very kind review. I will pass this on to the team.


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Review from Barbara C (Respite Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am currently waiting for spinal surgery, and after much research, I chose Baylham Care Centre for my post-operative recovery and respite care.


I called to make an appointment and was offered a same-day visit which was really useful. From the minute I set foot in the centre I was made to feel very

welcome. The atmosphere is one of a well-ordered, happy, caring empathetic and efficient workplace. The staff were all polite, attentive and helpful and most importantly, the residents all appeared to be settled and very happy. I also felt very safe, but not in ways of being confined or contained.


The facilities and resources are really impressive and the residents have lots of choices about their lives and needs.


It was clear to me that Baylham Care Centre has an ethos of care, compassion and meeting the needs of vulnerable people with dignity.


I can honestly say that I am looking forward to my stay there as I trust them to take care of me after a serious operation.


Reply from Vineetha Kunjumon, Deputy Manager at Baylham Care Centre

Dear Barbara,


Thank you very much for the wonderful review, we are sincerely grateful for your feedback and will ensure it's passed on to the team.


Kind Regards
Vineetha Kunjumon
Manager
Baylham Care Centre


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Review from Faith S (Wife of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am writing this review with regard to the care of my husband at Baylham Care Centre. He is suffering from Parkinsons' Dementia and was extremely ill with the conditions, presenting with challenging behaviour. Admitted to Baylham on 31st October 2022 in need of 1:1 care. I have been impressed with
the quality of care given. Gradually, he has responded well. The carers show compassion and skill in difficult circumstances. Emotional support is outstanding. His 80th birthday was celebrated in August 2023 with superb support from the centre.

Reply from Vineetha Kunjumon, Deputy Manager at Baylham Care Centre

Dear Faith,


Thank you very much for your lovely feedback. We will share this with the team.


Kind Regards,
Vineetha Kunjumon
Home Manager
Baylham Care Centre


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Review from Kevin M (Husband of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Are very caring home with lovely, sympathetic staff. Particularly impressed with the communication from the activities character who regularly sends me videos and pictures of my wife.

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Review from Katie D (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has revived top-class care whilst being here. Nothing is too much trouble for anyone. I have no concerns whatsoever.

Reply from Vineetha Kunjumon, Deputy Manager at Baylham Care Centre

Dear Katie,
Thank you very much for your lovely feedback. I will share this with our team.
Kind Regards,
Baylham Care Centre.


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Review from Julie M (Daughter of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was only with Baylham Care Centre for 2 weeks but he was looked after with exceptional care, compassion and respect. He particularly loved the food. This was our first experience with a care home and we were very impressed.

Reply from Vineetha Kunjumon, Deputy Manager at Baylham Care Centre

Dear Julie, thank you very much for your lovely feedback.


Kind Regards,
Manager, Baylham Care Centre.


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Review from Edith R (Wife of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at the home for nearly 4 years. I am very happy with the attitude of all the staff and the friendly and pleasant atmosphere. I so appreciate being allowed to visit every day and do personal things for him (not medical). Any questions are dealt with immediately and I am kept fully
informed of any changes.

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Review from Patricia W (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Baylham Care Centre for about 2 months now since he ended up in hospital with a bad injury from his last care home. He loves it here and I could not ask for anything more than the way he is treated. The staff go above and beyond to make my father comfortable. His room is always
clean and should dad drop food down him they change him into clean clothes. The management is excellent and I'm kept up to date with all dads needs and any problems. They ask me before going ahead with any changes too. All I can say is I'm more than grateful to all the staff here.

Reply from Vineetha Kunjumon, Deputy Manager at Baylham Care Centre

Thank you very much for your lovely feedback.
Kind Regards.


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Review from Mick M (Son of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother lived at Baylham for seven and a half years. She loved it and frequently said, “I am so lucky to live here.” She loved the staff.
Sadly mother passed away on 11 August. Baylham kept us informed so that we were able to return from our holiday in Croatia to spend the last three days with
our mother. It was a very special time and has helped us come to terms with the sad loss of a wonderful mother.
The staff were amazing, professional, skilful, kind, compassionate and utterly committed to Mother throughout her time at Baylham right up to the time of her death.
Thank you to the manager and all your wonderful staff.
Our love and thanks.

Reply from Vineetha Kunjumon, Manager at Baylham Care Centre

Dear Mick, thank you very much for your lovely feedback. I will share this review with all our staff.
Kind Regards.


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Review from J J (Daughter of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and respect each individual, however, challenging they are.

Reply from Vineetha Kunjumon, Registered Manager at Baylham Care Centre

Dear Julia,


Thank you for your lovely feedback. It's very much appreciated and very heartwarming to hear that you are happy.


Kind Regards
Vineetha Kunjumon


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Review from Charlotte C (Daughter of Resident) published on 26 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came for respite care. This is the third time I have needed the help and support of Baylham Care Centre. They responded to my request quickly and efficiently. My mum was able to return home thanks to their lovely care and support for both my mother and myself. My mother's wishes to return
home were respected. Thank you.

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Review from E R (Wife of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management provide a happy and friendly caring service. Always ready and willing to talk and answer questions.

Reply from Vineetha Kunjumon, Home Manager at Baylham Care Centre

Thank you so much for your feedback. I will share this with all of the staff.


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Review from Linda G (Daughter of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and I met with the care manager twice before deciding to choose Baylham for respite for Dad. In the end, Mum decided to stay as well and the care home arranged for her to stay in the room next to Dad's. We realised long term care would be required and Mum wanted to check it out. They were both
very happy with their stay in comfortable surroundings and the large bedrooms with ensuite facilities. Mum was most impressed by the caring staff who just couldn't do enough to make their stay enjoyable. I also think winning at bingo helped.

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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Baylham Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Baylham Care Centre is calculated as follows: ( (117 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 152 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Baylham Care Centre is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about Baylham Care Centre

What types of Care is Baylham Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Baylham Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Baylham Care Centre have?

There are 55 Single Rooms.

What are the Facilities & Services at Baylham Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Baylham Care Centre to the centre of Ipswich?

5.7 mile(s) as the crow flies, distance by road may be significantly further.