Baylham Care Centre

Upper Street, Baylham, Ipswich IP6 8JR
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9.7 70 Reviews
  • Baylham Care Centre, Ipswich
At the innovative new Baylham Care Centre, carers aim to offer unparalleled levels of service ranging from respite to long term nursing, from rehabilitation and physiotherapy to Dementia and holistic End of Life care.

Many of the facilities are new to this country. For example, there are wireless communications in each room that allows members of staff to talk to or summon anyone within the building, thereby saving valuable time. Also, they have the capability when the situation requires it to have residents remotely monitored by their doctor, who can determine what, if any, action should be taken. Time spent by staff with the residents is very important; therefore, they have installed many labour-saving systems to ensure this happens as often as possible.

Every effort has been made to cater for the needs of residents. This includes a wide range of accommodation, on and off site facilities, freshly prepared food to meet dietary requirements, relaxing surroundings with sensory gardens, themed reminiscence lounges and stunning panoramic views across the Gipping Valley.

Within the 55 rooms, there are 4 double rooms.
Currently, residents range from 32 to 100 years old. They are able to accept Adults over 18 years.

They have a range of activities at Baylham Care Centre, from trips out, Bingo, Cinema Club, sing-a-longs, quizzes, coffee mornings, Chair Aerobics, Arts & Crafts, Flower Arranging and Baking to name but a few.

They have additional services available at Baylham;
•        Day Care
•        Palliative Care
•        In-house Physiotherapy Department
•        Respite Care
•        Separate Specialist Dementia Care.

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Care Provided by Baylham Care Centre

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tracey Darnley (Manager)
  • Admission Criteria
    • Private, NHS. Local Authority. CHC
    • Ages from 18 to 110
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (55)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2011
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Baylham Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,685
    • Self-Funded Residential Dementia Care from £1,685
    • Self-Funded Nursing Care from £1,685
    • Self-Funded Nursing Dementia Care from £1,685
    • RESPITE Self-Funded Residential Care from £1,685
    • RESPITE Self-Funded Residential Dementia Care from £1,685
    • RESPITE Self-Funded Nursing Care from £1,685
    • RESPITE Self-Funded Nursing Dementia Care from £1,685
  • (these prices are only a guideline, please contact Baylham Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors are welcome 24/7 and should sign in and out in the visitors book in reception.


  • Parking

  • Baylham provides on site parking with Disabled parking spaces


Baylham Care Centre Reviews (70)

Total of 70, showing 61-70
9.7

Baylham Care Centre has a Review Score of 9.7 (9.743) out of 10, based on 13 reviews in the last 2 years. Over all time Baylham Care Centre has 70 reviews.

Overall Experience

  • 62
  • 7
  • 1
  • 0
  • 0

Date Published

70
4
7
13
57

Review from D W (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care home. Lovely, kind staff. They have made my mum very welcome and her care is second to none.
Outstanding care home.

Reply from Sandie Oxborrow, Registered Manager at Baylham Care Centre

Dear Debbie
On behalf of all the team may I thank you so much for your lovely comments, they really do mean a great deal.


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Review from Wendy (Daughter of Resident) published on 27 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was admitted in a very poor state of health after illness and from the very first minute they made her welcome and as comfortable as possible. Their prompt action in calling the doctor when they felt she needed it probably saved her life and after a brief stay in the hospital, she returned to
Baylham and I can now relax in the knowledge that she is well cared for. From hardly being able to sit, she is now walking with a frame. She is happy and content. The staff are so kind and caring and deal promptly with any requests. The atmosphere of the home is amazing, there are lots of activities for those that want to join in, celebrating Easter, Mothers Day and Chelsea flower show to name but a few. And if she wants so stay in her room, that's fine too as the staff are always popping in and out so she never feels alone.

Reply from Sandie Oxborrow, Registered Manager at Baylham Care Centre

Dear Wendy,
On behalf of all the Team at Baylham Care Centre I would like to thank you so much for your most lovely feedback. It really means a great deal to the team and our pleasure to care for your mum


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Review from Shirley J (Mother of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter (a stroke victim) is a resident at Baylham Care Centre since November 2016 has always been treated with love and respect, but on mothers day the staff went above and beyond normal care standards. Her three children and myself were cosseted and spoilt alongside her all day long. From the
wonderful greeting as soon as we walked through the door. The lovely home cooked lunch and beautiful table setting we all shared. The mothers day activities the home provided and the wonderful surprise of a mother's day card and flowers for me courtesy of the carers because they knew that my daughter could not provide them for me. Caring, loving and thoughtful in the extreme. A wonderful home.

Reply from Sandie Oxborrow, Registered Manager at Baylham Care Centre

Thank you so very much Shirley for your lovely comments, we really appreciate the time you have taken to write your review.


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Review from Alan T (Son of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable and friendly care home, with professional staffing and an emphasis on client dignity and respect.
Varied themes and activities showed imagination to provide mental stimulation to residents.
All in all, a good place for my mum to spend her final years.

Reply from Sandie Oxborrow, Registered Manager at Baylham Care Centre

We really appreciate your comments Alan, it was our pleasure to care for your mum.


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Review from Angela C (Daughter of Resident) published on 23 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was looking for a nursing home for my mother - and I looked at a lot - Baylham Care Centre was streets ahead of the others. Most of the others were like hotels, and I thought I wouldn't want to live in a hotel and I don't think my mum would either.
Baylham is homely and the staff are so kind
and helpful. My mum said sometime after arriving that I needn't look for anywhere else 'I like it here'.
My brother, who lives in Canada came over for a week when it was Mum's birthday, and when he returned to Canada he e-mailed me to say he got back safely and said 'thanks for finding Mum such a nice place'. This says it all. Would thoroughly recommend Baylham Care Centre to anyone.

Reply from Sandie Oxborrow, Registered Manager at Baylham Care Centre

Dear Angela
Thank you so much for taking the time and trouble to write this review, we really appreciate your lovely comments.


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Review from Paul T (Son of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just passed away after 4 and a half years at Baylham Care Centre. From moving into the home until passing away, my mother was treated to an excellent standard at all times by all staff.
The home is built to a very high standard and perfectly set-out. Communication to and from all parties
has been superb and efficient. There have always been activities to be involved in. The home management and staff have been very supportive and approachable concerning bereavement and necessary arrangements.
Mother and family highly recommend Baylham Care Centre.

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Review from Alan P (Son of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was moved to Baylham after developing dementia with anxiety and paranoid issues. The staff and home have helped to significantly reduce these issues and mum is much happier.

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Review from Pete G (Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't find anything wrong and can't wait to come in for daycare. We come 2 days a week and would love to come more. Everyone is just lovely.

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Review from Helen H (Cousin of Resident) published on 23 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Baylham Care Centre gave excellent care to my cousin. I felt that she was always treated with respect. All the staff seemed to be involved with care of residents, and it was well-staffed. I often sat quietly and observed staff behaviour and never had any concerns about their treatment of residents.
My cousin received end of life care at Baylham, after a severe stroke. In her last few days she was treated with love and dignity.

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Review from J S (Daughter of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent four weeks at Baylham Care Centre, after a period of ill health, partly at home and partly in hospital. On her arrival, she was given every comfort, both physically and mentally, which continued throughout her stay. Staff were all so kind, caring and friendly, to patients and family alike,
and their dedication could not be faulted.

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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Baylham Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Baylham Care Centre is calculated as follows: ( (117 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 152 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Baylham Care Centre is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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