Montrose Hall

Sherwood Crescent, Wigan WN5 9TB
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9.8 77 Reviews
  • Montrose Hall, Wigan
Anchor's Montrose Hall is located at the centre of the community in Wigan. The home provides friendly and comfortable residential and dementia care for up to 41 customers. The home has been designed with the care of its customers at the heart of the design, where each room has an en suite wet room.

Montrose Hall's dedicated care team takes the time to get to know the individual and works with them and their loved ones to create detailed care plans which ensure their care needs are continually met.

The home provides dementia care and on-going training to ensure the care staff's approach is best for customers living with dementia and recognise that everyone is an individual.

Care staff work hard to get to know customers, build relationships and ensure all aspects of the service provided are focused on individual and compassionate care.

Montrose Hall is part of Anchor, which operates on a not-for-profit basis. They reinvest the money made into its retirement properties and care homes, allowing them to continually raise standards and provide a high-quality service to surpass customers' expectations.

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Care Provided by Montrose Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Hannah Prescott (Manager)
  • Admission Criteria
    • Please contact Montrose Hall directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (41)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Montrose Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,080
    • Self-Funded Residential Dementia Care from £1,080
    • RESPITE Self-Funded Residential Care from £1,080
    • RESPITE Self-Funded Residential Dementia Care from £1,080

  • Our colleagues at Montrose Hall will be happy to answer any questions you have regarding our fees and what is included.
  • (these prices are only a guideline, please contact Montrose Hall to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Montrose Hall.


  • Parking

  • Onsite parking is available, including disabled spaces.


Montrose Hall Reviews (77)

Total of 77, showing 21-40
9.8

Montrose Hall has a Review Score of 9.8 (9.832) out of 10, based on 41 reviews in the last 2 years. Over all time Montrose Hall has 77 reviews.

Overall Experience

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Date Published

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36

Review from Adele R (Daughter of Resident) published on 10 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had an amazing time at my dad's football presentation. Very well organised and a very memorable day for all.

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Review from A P (Friend of Resident) published on 10 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There was a celebration for my friend. The occasion was fantastic - so many memories for a wonderful chap. Listening to his many memories of his football playing days was great and seeing past club players joining in his celebrations was fantastic. The home really look after the interest of the residents
and seeing my friend so happy, singing along and reliving memories brought a tear to the eye.

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Review from M H (Daughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in this home are fantastic, they care for my mother like she is their own. As a daughter, I was anxious about my mother moving into a care home but I have to say I have never had a cause for concern since the day she moved into Montrose Hall. I would highly recommend this home to anyone considering
a care home for their family members.

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Review from Justin S (Son of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting my mother here for the last few years she seems happy enough but she does need persuading to shower/bathe herself.

Reply from Hannah Prescott, Home Manager at Montrose Hall

Thank you for taking the time to review Montrose Hall and we are pleased that you rate our staff as excellent. We are pleased that your mother is happy living with us. We will continue to support your mother with her personal care and I will continue to discuss activities and interests with your mother to make sure she is spending her time as she wishes.


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Review from K G (Daughter-in-law of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean and tidy. Friendly and helpful staff.
Reported TV not working and dealing with straight away.
Room comfortable and all appeared to be ok and seems a nice place.

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Review from T C (Niece of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since management changes, many improvements were seen across the care home, which is much more pleasant on the eye (in facilities/home). Great staff, who not only care for our loved ones but who enjoy their work. This is seen when they are around residents and family. Manager change, the new manager
is a great role model to all her staff, and should be praised for it.

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Review from Kath H (Daughter of Resident) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Montrose since May 2023 and the care she has received has been amazing. All the staff are so friendly. Mum has dementia and lost my dad in April last year. She has struggled but the staff have ensured that she has everything she needs to feel at home. Would strongly recommend Montrose
to anyone looking for a home away from home for their loved ones. As a family, we have always felt welcome at any of the events and just general visits are made warm and friendly.

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Review from W C (Daughter of Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living abroad and only being able to visit my Mum once a month, it is very important for me to know that she is happy and well cared for. Mum enjoys all the activities and days out. She loves having her hair and nails done. She enjoys her food and being able to have a cup of tea on demand! The staff
are very friendly and I have no worries about Mum's care so that is a great relief for me.

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Review from Vanessa C (Daughter-in-law of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are so lovely, there are different areas for residents to sit eg library area, bar, park benches and it has a nice feeling when visiting. The main room is like a living room in your own home (just bigger).
Activities were going on today while I was visiting my father-in-law.
The resident's
rooms are great, each looking like they have its own front door, with a number etc on, which makes you feel like it's your own house you're going into. The home is lovely and warm.

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Review from Karen L (Daughter of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Montrose since January 2023. The love and care she is shown is excellent. The staff are kind and helpful. The rooms are tidy and clean. It is such a relief for the family to know she (my mum) is being cared for properly. They seem to keep the residents entertained well,
with some superb visits from the Elvis entertainer, which Mum loved.

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Review from P A (Son of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, very welcoming, clean, professional and caring staff.
Friendly atmosphere.

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Review from A C (Son of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, this is a great care home. Attentive staff that show a lot of care towards my mum. She is happy where she is and anything brought up is dealt with. She is looked after well regarding her personal care, she is always clean and tidy. The staff help her with all her needs up to where they are
allowed. She is fed to a satisfactory level and they do regular activities that test their minds. Overall, me and my family are very happy where she is and feel she is being cared for by some lovely staff. Thank you to you all.

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Review from M C (Daughter of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are excellent they can't do enough for the residents, everyone especially those who work days are good at what they do. The management is new and hopefully, things will improve given time. My mum is happy living there as we as a family are happy to. We are kept informed of everything that happens
in relation to Mum, we're a happy family.

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Review from Stephanie M (Daughter of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for quite a few years now. As a family, we have been very happy with our Mum's care. The staff are all lovely, very caring and work very hard to keep everyone happy. My mum is very settled which is a great relief. My thanks to them all for their wonderful work. Also, the food is
also excellent!

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Review from Mike D (Son of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Montrose Hall Care Home is a fantastic, caring place. My dad has settled in very well and all of the staff can't do enough. They are patient, loving, caring and professional. The atmosphere is relaxed and they provide lots of activities to keep Dad occupied. It's clean and the food is excellent!

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Review from John S (Friend of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner's friend now lives here.
I have found the staff to be very friendly and helpful.

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Review from Yvette P (Friend of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A family friend has recently moved into Montrose Hall. Instantly her anxiety settled. I believe this is due to the security she now feels. Every visit she is always content and full of praise for the staff and the meals. All staff engage with clients and treat them with great respect and genuine care.

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Review from A F (Granddaughter of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to celebrate my grandma's 91st Birthday. The staff were very attentive and helped us with anything we needed while we were here and were organising a party of their own for the residents! Very positive.

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Review from Sean F (Grandson of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant staff and environment.

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Review from G M (Relative of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful, well-kept home which is always so warm and welcoming whenever we visit. The staff always smiling and attentive and our lovely nanny is clearly happy and well-settled here which speaks for itself. She's made friends. They do lots of activities - certainly giving her a boost!

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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for Montrose Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.832 for Montrose Hall is calculated as follows: ( (402 Excellents x 5) + (56 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 469 Ratings = 4.832

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Montrose Hall is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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