Montrose Hall

Sherwood Crescent, Wigan WN5 9TB
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9.8 77 Reviews
  • Montrose Hall, Wigan
Anchor's Montrose Hall is located at the centre of the community in Wigan. The home provides friendly and comfortable residential and dementia care for up to 41 customers. The home has been designed with the care of its customers at the heart of the design, where each room has an en suite wet room.

Montrose Hall's dedicated care team takes the time to get to know the individual and works with them and their loved ones to create detailed care plans which ensure their care needs are continually met.

The home provides dementia care and on-going training to ensure the care staff's approach is best for customers living with dementia and recognise that everyone is an individual.

Care staff work hard to get to know customers, build relationships and ensure all aspects of the service provided are focused on individual and compassionate care.

Montrose Hall is part of Anchor, which operates on a not-for-profit basis. They reinvest the money made into its retirement properties and care homes, allowing them to continually raise standards and provide a high-quality service to surpass customers' expectations.

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Care Provided by Montrose Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Hannah Prescott (Manager)
  • Admission Criteria
    • Please contact Montrose Hall directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (41)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Montrose Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,080
    • Self-Funded Residential Dementia Care from £1,080
    • RESPITE Self-Funded Residential Care from £1,080
    • RESPITE Self-Funded Residential Dementia Care from £1,080

  • Our colleagues at Montrose Hall will be happy to answer any questions you have regarding our fees and what is included.
  • (these prices are only a guideline, please contact Montrose Hall to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Montrose Hall.


  • Parking

  • Onsite parking is available, including disabled spaces.


Montrose Hall Reviews (77)

Total of 77, showing 41-60
9.8

Montrose Hall has a Review Score of 9.8 (9.832) out of 10, based on 41 reviews in the last 2 years. Over all time Montrose Hall has 77 reviews.

Overall Experience

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Date Published

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Review from Shelley C (Granddaughter of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandma moved to Montrose Hall on 6th December 2020, which was the best thing for her, but the hardest decision for us as a family. Our first contact was with the admin and a carer, who made the transitions so much easier in every aspect. Covid then hit, and we couldn't visit, which was heartbreaking,
but she was looked after impeccably, for which we will be forever grateful. Constant carers are essential for people suffering from dementia to support their well-being and safety needs which is lovely to see. One member of staff is and continues to be an excellent member of the Montrose team.

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Review from J M (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum was admitted to the home in August 2019 after my sister had looked after her for two years and we realised we could no longer keep her safe. We got a phone call on Thursday the 29th of December to say Mum was nil by mouth as she could no longer swallow due to her dementia. Us 4 children virtually
never left her side, and we were able to spend three days with our beautiful mum.
On top of caring for all the residents, the staff have done everything to ensure we have been watered, fed and kept comfortable, nothing has been too much for them.
You really are unsung heroes, low paid and antisocial working hours to take care of every need of our most vulnerable elderly relatives. Words cannot express our gratitude to each and every one of you angels. We could all see how much you loved our Mum Thank you so much for keeping her safe night and day, it has been very tough with COVID but you all keep on going like true professionals. This is a wonderful care home and highly recommend it.

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Review from C L (Son of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very happy in the home.
He is well cared for, and the food is of a very good standard.
He has a nice room, and the standard of cleanliness in the home is very good.

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Review from A O (Sister of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have always been treated with respect and kindness from the staff at the home.

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Review from Ann W (Daughter of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The laundry room needs some work. Items of clothing don't always come back to my mother's room when they do they are not hung up properly and also not ironed. White articles have gone grey. My mother's clothes are all labelled and she still gets other people's clothes. Socks are never returned in pairs.
I have made many trips to the laundry room myself. One day she had no underwear.

Reply from Hannah Prescott, Home Manager at Montrose Hall

Thank you for taking the time to review Montrose Hall, we appreciate your feedback and take any concerns seriously. We are currently recruiting for Laundry personnel and we have put resources in place to prevent any further issues. We also hold regular resident meetings to hear feedback and keep residents up to date. Please feel free to raise any concerns with the manager directly at a mutually convenient time.


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Review from Angela H (Daughter of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just like to say how good the staff have been.
Lovely home and very friendly.
Always made to feel welcome.
My mum is very settled in here.
Love all the activities that you do with the residents.

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Review from Stephen M (Son of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended the Christmas meal organised. Really well done, excellent food and service. Thank you.

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Review from C O (Grandson of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came along for Christmas dinner with my nan today. It was nice for the home to do this, as having a Christmas dinner with my nan again was so special to me.

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Review from G W (Son of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Christmas party meal very festive and enjoyable day.

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Review from A C (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad appears very happy and settled in Montrose Hall.
His needs are attended to and the care he receives is excellent. We have been today for a family Christmas dinner which was a lovely day and a chance for families to come together.

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Review from B W (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and nephew came to Montrose Hall to have Christmas dinner with Mum. The staff were very good they set up a dining area with Christmas decorations, tables laid and made the whole experience very special. It was very lovely for family members to come and spend time with their loved ones.

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Review from M S (Husband of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Montrose Hall this last month has been very good. The staff are friendly and helpful and I am content that my wife is being well looked after. The home is warm and welcoming, nicely decorated for the festive season with various events arranged.

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Review from M C (Daughter of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Montrose Hall for approx two months. She has mixed dementia. All staff are lovely to residents and family members. It is a proper, warm and comfortable environment. Montrose is open and in contact with us regularly, and we are always made to feel welcome when we visit. There is always
some activity going on, and the place looks lovely at the moment - all ready for Christmas/ My mum is well cared for, which means my family and I can be happy in the knowledge she is always safe.

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Review from M J (Husband of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class.

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Review from Sandra U (Daughter of Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say 100% happy. Seen a massive difference in Mother, which gives all family and relatives great peace of mind to know being well taken care of. Everyone and everything is spotless. No fault whatsoever. All the people I speak to say what a good place it is. Highly recommended.

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Review from J R (Daughter of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father first came into the home, he settled down pretty well. The staff have always been very good at looking after my father and have notified us whenever we need to know of any illnesses, falls, etc. The home is well presented, clean, facilities good and mealtimes timed and well-executed.
Food is good. Overall very happy with the home.

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Review from J K (Daughter of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was put into care in January this year under difficult circumstances, from day one I had peace of mind that she was being looked after in a way that gave me complete peace of mind. The communication via Zoom calls was great and I was always given that opportunity when asked. I have felt I can approach
any of the staff and it is great to see how friendly and caring they all are. Now restrictions have started to ease the communication and the way in which testing of visitors has been handled has been great considering all the other duties they have to fulfil.

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Review from Frances A (Daughter of Resident) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Montrose Hall care home since mid-July 2019, after viewing several care homes in the area. After being diagnosed with Alzheimer’s and dementia, we wanted to be sure to find a place where he would be looked after and that we felt happy with. Montrose met all our requirements. We
found it well organised, clean and well laid out. The staff are very good, really attentive to the residents and the kitchen provides a very good menu. Each of the residents rooms have their own en suite and also a television, if needed, as they also have larger communal televisions in the lounges. We have been happy with how the care home have coped with the restrictions concerning this virus epidemic.

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Review from Karen R (Daughter-in-law of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident of Montrose for over 2-years now, and our family have nothing but praise for the care and attention she had received, and she is always treated with respect.
During this difficult 10-months, we have been kept up to date with all information, regarding residents
and the home. The staff and their activities have gone beyond the norm in order to keep the residents entertained.
I would not hesitate to recommend this ‘home’ to any member of our family and friends.

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Review from Kare S (Granddaughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Montrose Hall enough. All the staff are amazing. Lockdown has been a tough time for everyone but Montrose Hall has kept families up to date and informed of new guidelines and procedures all the way through. They update social media with photos and videos of residents so families can see
what they have been doing daily. It's comforting to know that my grandad is happy there and is being looked after so well. I wouldn't hesitate to recommend Montrose Hall to family and friends should they need somewhere for their loved ones!

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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for Montrose Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.832 for Montrose Hall is calculated as follows: ( (402 Excellents x 5) + (56 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 469 Ratings = 4.832

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Montrose Hall is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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