Montrose Hall

Sherwood Crescent, Wigan WN5 9TB
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9.8 77 Reviews
  • Montrose Hall, Wigan
Anchor's Montrose Hall is located at the centre of the community in Wigan. The home provides friendly and comfortable residential and dementia care for up to 41 customers. The home has been designed with the care of its customers at the heart of the design, where each room has an en suite wet room.

Montrose Hall's dedicated care team takes the time to get to know the individual and works with them and their loved ones to create detailed care plans which ensure their care needs are continually met.

The home provides dementia care and on-going training to ensure the care staff's approach is best for customers living with dementia and recognise that everyone is an individual.

Care staff work hard to get to know customers, build relationships and ensure all aspects of the service provided are focused on individual and compassionate care.

Montrose Hall is part of Anchor, which operates on a not-for-profit basis. They reinvest the money made into its retirement properties and care homes, allowing them to continually raise standards and provide a high-quality service to surpass customers' expectations.

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Care Provided by Montrose Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Hannah Prescott (Manager)
  • Admission Criteria
    • Please contact Montrose Hall directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (41)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Montrose Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,080
    • Self-Funded Residential Dementia Care from £1,080
    • RESPITE Self-Funded Residential Care from £1,080
    • RESPITE Self-Funded Residential Dementia Care from £1,080

  • Our colleagues at Montrose Hall will be happy to answer any questions you have regarding our fees and what is included.
  • (these prices are only a guideline, please contact Montrose Hall to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Montrose Hall.


  • Parking

  • Onsite parking is available, including disabled spaces.


Montrose Hall Reviews (77)

Total of 77, showing 61-77
9.8

Montrose Hall has a Review Score of 9.8 (9.832) out of 10, based on 41 reviews in the last 2 years. Over all time Montrose Hall has 77 reviews.

Overall Experience

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Date Published

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Review from Pauline B (Daughter of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Montrose for the last eighteen months, it is very reassuring to know that she is being well cared for, twenty-four hours a day, by friendly, helpful, caring staff.
The Covid crisis has been very worrying for everyone but knowing Mum is safe and well is very reassuring.
Not being able to visit is hard but also very necessary to keep everyone, residents and staff, at Montrose Hall safe and well. We are able to keep in touch with our relatives by telephone calls and receive updates via email and Facebook. There are always plenty of activities to keep the residents happy and entertained.

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Review from Catharine N (Daughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in the care of Montrose Hall for almost 2 years. We have found the home to be clean, modern and comfortable and the staff friendly and professional. Mum enjoys the food especially. They have coped well during the virus and although probably more strict than other homes it is for the
resident’s protection. They have lots of activities going on and try really hard to keep everyone involved. I would recommend them without hesitation.

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Review from Debbie M (Daughter of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Montrose Hall is a fantastic care home our mum is looked after and cared for 24 hours a day. No task is too much for any of the staff that work there and they have been excellent during lockdown and always. Thank you, highly recommend.

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Review from Linda F (Daughter of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is treated with respect and dignity. All staff ensure residents are made to feel special, they are cared for well ensuring they are dressed and hair done. It has been very difficult this year with no visiting but when I ring I always get the information I ask for and particularly like to see
the FaceBook posts with all the activities. The staff have been tremendous through this pandemic and have put residents first. The food has also been excellent and varied. My mum loves her food!!

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Review from Christine L (Daughter of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with the care Mum receives - the staff are patient, caring and friendly, and they do not hesitate to "go the extra mile" if needed. Mum is very happy there.
The staff have been brilliant during the covid crisis and it has been a relief to know that Mum is in a safe environment.
We have been kept up-to-date with all aspects of Mum's care and health throughout. They have a good system of testing in place which is reassuring.
I am particularly pleased that visiting has been very restricted, as I do not want visitors admitted that might infect either residents or staff.

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Review from T B (Husband of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Montrose Hall staff are very friendly. Very clean, very hospitable. The meals very good at all times.
The staff are very helpful and give me tea and biscuits each visit 3 hours every day

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Review from Jane R (Daughter of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is more like a family than a 'care home' where people are cared for.
Excellent relationships between carers, residents and their families.
Nothing is too much trouble.
'If it's not good enough for us it's not good enough for our residents' heard all the time.
Care and support given to the
residents is second to none.
Always something going on - trips, entertainment, bingo, exercising, to name but a few.

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Review from Ray T (Husband of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is a resident, lovely surroundings, excellent care provided, staff and management are second to none.
Highly recommend this home to anyone wanting 24 hour care for a loved one.

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Review from Bev B (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we owe so much to the staff of this fabulous home. When my father was in the end stage of bowel cancer they looked after him like one of their own family. My mother is also in the home and has advanced Alzheimers, the care she receives is first class, we could not wish for a better home.

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Review from Eileen R (Daughter of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Montrose hall for a number of years and receives good quality care.
Staff and management are excellent.

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Review from Marion W (Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Montrose Hall since January. I have settled in well, staff are extremely caring and helpful.
Meals are enjoyable and varied.
My son loves the home and feels he made the right choice when he chose Montrose Hall.

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Review from B C (Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy the company here very much and its really nice having different company at times. Lovely people to spend my days with and great accommodation.

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Review from Anne B (Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love Montrose Hall. It is amazing and all the staff are lovely. There is always lots to do. I am very happy and would like to live here.

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Review from S S (Son of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with my mother's care. She has settled in really well since August 2017. The staff are really friendly and caring. The home is very clean and welcoming. My mother says the food is very good. We feel she is in a very safe and secure environment.

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Review from M S (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall experience with Montrose Hall has been good.

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Review from Tania H (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here since October 2015 and in this time we have experienced many challenges due to the progression of her dementia and also the amount of time it took her to feel settled. The staff at Montrose Hall have been fantastic and given my mother lots of reassurance and treat
all the residents with understanding and kindness.
They have also given us as a family lots of support and have dealt with any concerns professionally and promptly. I would not have any reservations recommending Montrose Hall.

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Review from A G (Partner of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, this care home gives the best care possible to the residents and is fair value for the cost.

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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for Montrose Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.832 for Montrose Hall is calculated as follows: ( (402 Excellents x 5) + (56 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 469 Ratings = 4.832

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Montrose Hall is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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