Beechdale Manor Care Home is a 2011 development from Beechdale Care LTD that provides a modern and homely care environment for up to sixty-five people.
While being ideal for a range of residential and nursing requirements, Beechdale Manor carers are also skilled in talking on dementia care requirements, as well as being set up for palliative care.
Some additions to the home include a reminiscence and a cinema lounge, while service users are located close to numerous amenities and have their independence respected throughout their time in care.
Beechdale Manor Care Home has a Review Score of 9.7 (9.709) out of 10, based on 12 reviews in the last 2 years. Over all time Beechdale Manor Care Home has 65 reviews.
Overall Experience
51
12
0
2
0
Date Published
65
2
4
12
53
Reviewer Connection to Beechdale Manor Care Home
24
14
5
5
3
3
3
2
2
1
1
1
1
Overall Experience
51
12
0
2
0
Date Published
65
2
4
12
53
Review from Audrey A (Daughter of Resident) published on 24 May 2021
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
My mum was admitted to the care home shortly before her 80th birthday, she settled in very quickly and enjoyed living there for the last eighteen months.
As lock down hit we were unable to visit but staff kept us up to date about Mum.
Towards the end of April 2021, Mum's health started to decline,
I received a call early May to say the doctor had been to see Mum, later that same evening the staff called again to say Mum's condition had worsened and we were invited to go in to see her.
The staff were waiting at the door for us and took us to her room, the staff said we could spend the night with and bought in another comfortable chair and asked if there was anything else we needed. The staff went above and beyond for us and Mum.
I received a call in the early hours of the following morning saying sadly Mum had passed away and we were invited in to sit with Mum.
We would like to say a big thank you to all the staff involved with Mum's care and making a very difficult time so much easier.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gary L (Resident) published on 19 April 2021
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
I have been very well looked after. I came into Beechdale Manor Care Home as a resident in July 2020 after having a significant injury that left me unable to walk. The manager and staff have been extremely supportive and helped meet my needs from day 1. I was the youngest in the care home but felt supported
to meet my needs and transition back into the community. I will be forever grateful for all the care that has been provided. The care home itself is kept clean and the food is excellent with plenty of it. During Covid staff have kept my family informed of any changes at all times. I would highly recommend this care home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rosaleen L (Sister of Resident) published on 19 April 2021
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
The manager and staff are very welcoming, they supported my brother in overcoming significant injuries and being able transition back into the community independently. I was informed at all times of any changes to my brother's care needs. It has been extremely difficult during Covid and all staff have
worked extremely hard to ensure residents have been kept safe.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L W (Daughter of Resident) published on 17 March 2021
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
I have nothing but praise for the manager and staff at Beechdale Manor Care Home. They have been kind, caring and compassionate when looking after my father during his last days. I don't know what I would have done without their support and guidance. I only wish my father could have been there longer.
Reply from Richard Kay-Warner, Manager at Beechdale Manor Care Home
Thank you for this Review.
It was our pleasure to look after your Dad
Regards
Richard & The Team at Beechdale Manor
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jayne F (Daughter of Resident) published on 28 October 2020
Submitted via Website •
Report
Overall ExperienceOverall Experience2.0 out of 5
My father was a resident in this home for a few months having been referred from the hospital. We selected this on the basis that the home stated they could look after dementia patients, and they understood his underlying health issues. However, after a few weeks, they were having issues dealing with
my father. His room was a mess, and both I and other family members (one of whom is an ex nursing sister) queried staffing levels and my father's physical condition (he looked unkempt). Eventually, my father had to be hospitalised, partially due to an infection caused by uncontrolled diabetes whilst at the home. We were also informed that there had been incidents where he had been violent towards members of staff at Beechdale, which strangely did not occur at either the hospital or his final home. In my opinion, Beechdale is not strongly led and is not an ideal environment for those with dementia. I was informed by a carer there that staff change frequently.
Reply from Richard Kay-Warner, Manager at Beechdale Manor Care Home
We are sorry to hear that you felt that yours's and your loved one's experience was not a happy one. We endeavour to provide the highest level of care to all our Residents. All our staff are trained and staffing levels are monitored by assessing dependency level's by each floor for safe staffing on a regular basis. We always listen to Resident and Families feedback as part of our evaluation process as part of our processes for improvement and development for service provision within Beechdale Manor.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G W (Wife of Resident) published on 19 October 2020
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
Beechdale Manor Care Home impressed me very favourably during the six months my husband stayed there. The standards set by the management were very high. The building was spacious, airy, clean and comfortable. A very adequate number of well-trained staff were kind, attentive and alert to changing problems.
Medical care was swift and thorough. During my husband's last illness when I could no longer speak to him on the phone, the staff rang me three times a day to report on his condition. Their compassion was an enormous support.
Reply from Richard Kay-Warner, Manager at Beechdale Manor Care Home
It was a pleasure to look after your husband, and we hope you are keeping well.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E C (Resident) published on 30 September 2020
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
More than satisfied with service, activities and staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J B (Resident) published on 30 September 2020
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience4.0 out of 5
Since I have been here at Beechdale Manor I have improved greatly. The staff are very pleasant and I enjoy all the activities.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S C (Niece of Resident) published on 30 September 2020
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
My Aunt had dementia and Beechdale Manor cared for her and treated her with dignity. They took time to enquire about her taste in food when we first arrived. Because of COVID-19, and because we were isolating ourselves and could not be with our Aunt when she died the manager assured us she was not alone
when she did die and someone was always with her.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Steve W (Son of Resident) published on 16 September 2020
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
Beechdale Manor looked after my father during the final five months of his life. Despite the difficulties of COVID 19, the manager and his team took the trouble to tend to my Dad's needs with love, dignity and kindness at all times. I shall be grateful always.
Reply from Richard Kay-Warner, Manager at Beechdale Manor Care Home
It was a pleasure looking after your father. Many thanks for your kind words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J L (Son of Resident) published on 10 March 2020
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
Mum is generally very happy, warm, comfortable and well cared for at Beechdale Manor Care Home. Her dementia does make her confused and unable to remember what social interaction she has enjoyed. She enjoys her weekly hair appointment.
She is very happy with the quality and diversity of the meals.
We sometimes question why she may still be in bed but sometimes it will be because she wants to. On weekends we do wonder if she is asked regularly enough about getting up.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Diane K (Granddaughter of Resident) published on 10 February 2020
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
Me and my family are very thankful for the care and respect they gave my nannar whilst living there.
Reply from Richard Kay-Warner, Manager at Beechdale Manor Care Home
Thank you for your kind words, it was a pleasure looking after your grandmother.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John K (Son of Resident) published on 3 February 2020
Submitted via Website •
Report
Overall ExperienceOverall Experience5.0 out of 5
From the moment I visited this establishment, I knew it was the right place for my mother. I found the care home took very good care of my mother, she stated she was finally happy. After a couple of troubled years elsewhere, it was good to know, that this is a friendly place, where even visitors was
happy to interact with other residents.
Reply from Richard Kay-Warner, Manager at Beechdale Manor Care Home
Many thanks for your Feedback. It was a pleasure looking after your Mother.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter B (Son of Resident) published on 23 October 2019
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
My mother was at Beechdale Manor for several years until her passing on September 25th 2019. The service provided was always excellent. Her room was bright, cheerful and clean. On her 100th birthday, the Manager and staff prepared a wonderful celebration, putting in much effort. On mother's passing
the Manager was extremely helpful in dealing with obtaining a death certificate. I live in the USA.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P L (Son of Resident) published on 9 October 2019
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
Could not have asked for better care for my elderly mother. Excellent staff, she was made to feel very welcome. Care home is clean with excellent facilities.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N H (Granddaughter of Resident) published on 30 September 2019
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
Brilliant care home. My grandmother has settled in really well. The staff are brilliant and welcoming. For my grandmother's birthday, they made her a birthday cake and did us a little tea party for the family. I love bringing my children to see her as well.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C C (Granddaughter of Resident) published on 30 September 2019
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
Brilliant care home with lovely staff. Grandmother suffers from Dementia and all the staff have been really patient with her. She settled in really quickly, after moving during May and very much enjoys her time here. Have seen positive improvements in her, since she began living here and enjoy coming
to see her.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M J (Son of Resident) published on 19 September 2019
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
Cared for my mum at home for a long time, she didn't eat or very little. Not very good at communicating and very subdued. Being at Beechdale my mum eats, talks more and joins in more activities. Mum's health needs, get regularly looked after and most of all she smiles. Staff very very friendly and helpful.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H R (Daughter of Resident) published on 6 September 2019
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
My mother was in Beechdale Manor for a week's respite. The staff could not help my mother enough as she wasn't well, so they were there for her every need ie the nurse/doctor were called. I highly recommend the staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J C (Daughter of Resident) published on 16 August 2019
Submitted via Postal Card •
Report
Overall ExperienceOverall Experience5.0 out of 5
Staff were very caring and the facilities a very high standard. I was confident that my mother was safe and well cared for during her respite stay.
Reply from Richard Kay-Warner, Manager at Beechdale Manor Care Home
Thank you for your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Current Review Score: 9.7 (9.709)
Overview of Review Score
The Review Score of 9.7 (9.709) out of 10 for Beechdale Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.786 for Beechdale Manor Care Home is calculated as follows:
(
(110 Excellents x 5)
+
(30 Goods x 4)
)
÷ 140 Ratings = 4.786
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.923 Points relating to the number of positive Reviews for Beechdale Manor Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 65 registered maximum number of service users is 13. 12 Positive Reviews ÷ 13 = 0.923
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 24 Jun 2022
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Marya has worked within the home for many years and has a wide experience of all our residents and their needs. She has spent time building lovely rapports with all residents.
Sonia Timms
Job Title: Home Manager
Joined: 2014
Sonia has worked within the home for over 9 years and has built a brilliant rapport with all residents. She has good knowledge of their needs and the level of support each resident may need.
