Beechdale Manor Care Home is a 2011 development from Beechdale Care LTD that provides a modern and homely care environment for up to sixty-five people.
While being ideal for a range of residential and nursing requirements, Beechdale Manor carers are also skilled in talking on dementia care requirements, as well as being set up for palliative care.
Some additions to the home include a reminiscence and a cinema lounge, while service users are located close to numerous amenities and have their independence respected throughout their time in care.
Beechdale Manor Care Home has a Review Score of 9.7 (9.709) out of 10, based on 12 reviews in the last 2 years. Over all time Beechdale Manor Care Home has 65 reviews.
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Reviewer Connection to Beechdale Manor Care Home
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Review from Pat H (Daughter of Resident) published on 7 August 2019
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Overall ExperienceOverall Experience4.0 out of 5
The management and staff are excellent and very approachable. My mother has been in the home for almost 6 years and recently broke her hip. She is now up and waling unaided due to the excellent care. Dealing with dementia patients is very demanding but I have never seen the staff being other than very
patient and understanding. I am friendly with many of them.
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Review from Dawn J (Daughter of Resident) published on 23 July 2019
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Overall ExperienceOverall Experience5.0 out of 5
Since my mum came into respite she has had excellent care, the staff and medical staff and manager have done more for her than the carers at home did in a year. We have found out just how poorly she really is and got help and assistance straight away. Staff are caring and friendly and very hard working.
Reply from Richard Kay-Warner, Manager at Beechdale Manor Care Home
Thank you for your review.
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Review from Stephanie H (Daughter-in-law of Resident) published on 23 July 2019
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Overall ExperienceOverall Experience5.0 out of 5
Fantastic care for my mother-in-law for 18 months - second to none - would highly recommend it. All carers have done an excellent job - both my husband and I can't thank everyone enough!
Reply from Richard Kay-Warner, Manager at Beechdale Manor Care Home
Many thanks for your review.
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Review from Michael A (Son of Resident) published on 26 June 2019
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Overall ExperienceOverall Experience5.0 out of 5
Very good care taken of my mum.
Reply from Richard Kay-Warner, Manager at Beechdale Manor Care Home
Many thanks for your review.
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Review from Michael W (Husband of Resident) published on 31 May 2019
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Overall ExperienceOverall Experience5.0 out of 5
My wife moved into Beechdale Manor in April following a very bad experience at a competitive care home nearby. From my very first visit to Beechdale I was impressed. The manager could not have been more honest and obliging, every request has been granted and his caring attitude percolates through all
of the staff. It must be difficult for them to treat each resident as the only person they have to care for but they manage this with what appears to be such ease. The food is not only very varied and nourishable but served hot and eye appealing. The cleanliness of the entire building is a real credit to the housekeepers. The nurses care about their patients well being. Organizing outside help from professionals such as physiotherapists is not only welcomed but encouraged. I cannot heap enough praise on Beechdale and my wife's condition since she has been a resident there has improved beyond my wildest dreams. So thank you, thank you to every one of the incredible staff.
Reply from Richard Kay-Warner, Manager at Beechdale Manor Care Home
Thank you for your kind words.
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Review from Audrey M (Sister of Resident) published on 29 May 2019
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Overall ExperienceOverall Experience5.0 out of 5
I have found, to my delight, a care home that is absolutely brilliant.
This care home is wonderfully clean and the food is great. I am delighted my sister is being taken care of here. To the staff - I thank them all.
Reply from Richard Kay-Warner, Manager at Beechdale Manor Care Home
Thank you for your kind words.
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Review from Alan L (Son of Resident) published on 17 May 2019
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Overall ExperienceOverall Experience5.0 out of 5
Very nice staff, clean, decorated to a high standard. Would recommend this care home to families for care.
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Review from Jenny T (Daughter of Resident) published on 17 May 2019
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Overall ExperienceOverall Experience5.0 out of 5
My mum celebrated her 100th birthday on 19th April and the party that was put on for her was exceptional. There was everything anyone could want - a beautiful cake, lots of tasty dishes, champagne and the room was set out in a great party style. I could not fault the amazing staff. They are all so kind
and considerate. This is the best care home I have ever been to and I have been to many.
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Review from Mark S (Son of Resident) published on 16 May 2019
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Overall ExperienceOverall Experience5.0 out of 5
My later mother was a resident at Beechdale Manor Care home for the last four years. During this time, it was my experiences that my mother was settled and happy. Indeed, it became her home. I put this down to the quality of life she had, due to her surroundings, activities and the care she received.
I would like to commend all the staff for their diligence in the care they have shown, providing a safe, stimulating, loving environment, treating my mother like family, with respect and dignity. In her last few days, my brother and I had first-hand experience of the professionalism and care shown by all staff at Beechdale Manor.
I would like to thank you all. Thank you.
Reply from Richard Kay-Warner, Manager at Beechdale Manor Care Home
Thank you for kind comments.
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Review from Ian A (Grandson of Resident) published on 26 April 2019
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Overall ExperienceOverall Experience5.0 out of 5
My Grandma stayed at the home for approximately three months in 2019. I think anyone would struggle to find a better home.
My Grandma had a lovely airy room with en-suite and a patio door overlooking the garden.
But more importantly, everyone at the home, irrespective of their role, took time
to provide my grandma with the highest standard of care, attention and dignity during her time here. Nothing was too much trouble to meet my Grandmas individual needs which were fully tailored. Although my Grandma was only there for a few months, it was clear from her arrival this home is set apart from others I have visited on her behalf - it’s the staff at all levels - they truly believe in what they do and demonstrate they care.
Sadly my Grandma passed away, but I was able to seek solace in the knowledge that she was looked after to the highest standard during her time here. Words cannot express enough my gratitude to everyone at Beechdale Manor Care Home and the care they gave my Grandma.
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Review from Sandra W (Niece of Resident) published on 21 February 2019
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Overall ExperienceOverall Experience5.0 out of 5
Everyone is extremely helpful and caring. My aunt is very happy with the cleanliness.
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Review from Julie S (Daughter-in-law of Resident) published on 13 February 2019
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Overall ExperienceOverall Experience5.0 out of 5
Beechdale Manor Care Home felt lovely from the first visit. The staff (from cleaner, kitchen, carer, nurses to the admin/management staff) couldn't do enough for my mother-in-law.
The rooms are airy and clean, the food good.
I cannot fault the care, plus they tried to involve her in things.
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Review from A B (Daughter of Resident) published on 8 February 2019
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Overall ExperienceOverall Experience4.0 out of 5
My Mum has been at the home since last March. I am very pleased with all aspects of Mum's care. The staff are helpful and kind, with the care of Mum. I am always informed if there is anything wrong with Mum. I am very happy with the care Mum receives from all the staff at the home and have no worries
about Mum staying there.
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Review from Marilyn B (Wife of Resident) published on 6 February 2019
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Overall ExperienceOverall Experience4.0 out of 5
I have found the home to be very friendly and welcoming. My husband has been for respite for 1 week and it has met all his needs and tells me he has enjoyed his stay. Would recommend and will definitely bring him back.
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Review from Shirley Y (Sister of Resident) published on 30 January 2019
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Overall ExperienceOverall Experience5.0 out of 5
Carers are very nice and helpful. My sister is always looked after and Beechdale Manor is always bright and cheerful. My sister says the food is better than any hotel she has been to on holiday.
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Review from Dale L (Friend of Resident) published on 19 November 2018
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Overall ExperienceOverall Experience4.0 out of 5
I visit a friend on a weekly basis and find there to be a very friendly atmosphere when you walk in. The staff are very pleasant and helpful.
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Review from Paul C (Son of Resident) published on 1 November 2018
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Overall ExperienceOverall Experience5.0 out of 5
My father has been in Beechdale Manor for eight months now and we viewed five homes when we were looking to place him. On our initial visit, we found a warm feeling when we first walked in. Everyone had a smile on their faces and it was a very friendly atmosphere. It has proved our instincts right as
the care he has received has been excellent.
All of the carers are very professional and have a great understanding of my father's dementia. They show a great respect for his dignity and, as I visit regularly, I notice the extremely warm and friendly approach extends to dealing with the needs of all the residents.
He is very secure on the first floor and his room has en-suite wet room facilities and is always kept clean. There are two lounges on his floor and a cafe with great views across the school playing field where my father loves to sit and watch the children play football while we have a cup of tea on my visits.
I will certainly recommend the home to others.
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Review from Jenny A (Daughter of Resident) published on 31 October 2018
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Overall ExperienceOverall Experience5.0 out of 5
My Mum was cared for by the lovely staff and made many friends with all the staff. Thank you to all.
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Review from Claire J (Wife of Resident) published on 29 October 2018
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Overall ExperienceOverall Experience4.0 out of 5
My husband has been in Beechdale since June 2013 and I have been more than pleased with the care given.
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Review from Kevin B (Son of Resident) published on 7 August 2018
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Overall ExperienceOverall Experience4.0 out of 5
My mum stayed here for approximately 6 months in 2018. There are no doubt plusher and fancier care homes in which to place your loved one. However, I would challenge anyone to find a care home where there are more friendly, attentive and approachable staff than here. Everyone was friendly and treated
us with kindness and respect.
My mum was shown love, warmth, respect and her dignity was maintained at all times. Even if staff had worked on a different floor, they often came to say goodnight to Mum and gave her a friendly kiss. Her time in here was short due to a serious illness which in the end rendered her confined to bed.
Unfortunately, my mum has recently passed away. However, she could not have been in better hands and neither could we. It will act as a comfort to us that her final few months were spent here in such a warm, professional and friendly environment. Thanks to everyone at this home. You should all be very proud of yourselves.
(The man in the sling).
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Current Review Score: 9.7 (9.709)
Overview of Review Score
The Review Score of 9.7 (9.709) out of 10 for Beechdale Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.786 for Beechdale Manor Care Home is calculated as follows:
(
(110 Excellents x 5)
+
(30 Goods x 4)
)
÷ 140 Ratings = 4.786
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.923 Points relating to the number of positive Reviews for Beechdale Manor Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
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+
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+
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+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 65 registered maximum number of service users is 13. 12 Positive Reviews ÷ 13 = 0.923
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 24 Jun 2022
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Marya has worked within the home for many years and has a wide experience of all our residents and their needs. She has spent time building lovely rapports with all residents.
Sonia Timms
Job Title: Home Manager
Joined: 2014
Sonia has worked within the home for over 9 years and has built a brilliant rapport with all residents. She has good knowledge of their needs and the level of support each resident may need.
