La Fontana

Foldhill Lane, Martock TA12 6PQ
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9.2 68 Reviews
  • La Fontana, Martock
La Fontana is on outskirts of Martock, surrounded by beautiful Somerset countryside. The team has really focused on everything someone living with dementia could need to ensure each person continues to enjoy the best of life.

They've installed sophisticated technology to give you and your family added assurance and peace of mind. Intelligent bedroom sensors detect movement and allow for gradual illumination in the room which can also alert carers/nurses to someone needing assistance.

Enjoy stylish and comfortable living in one of five thoughtfully designed suites. Each suite benefits from spacious communal areas and large skylight windows, allowing natural light to pour in. Their beautiful reminiscence area promotes a trip down memory lane, complete with sun lounge designed with beach huts and a seaside feel housing a sun lamp that can promote a feeling of wellness and relaxation.

An innovative care planning system, ensures staff know everything they need to about how you choose to live. A fun, engaging daily activities programme is tailored to suit the hobbies and interests of the people living in the home.

Outside residents find an elegant fountain and secure gardens with raised flower beds, vegetable planters, ponds and patios. A favourite with residents and the local community is La Fontana’s petting farm, home to rabbits, reptiles, chinchillas, birds to alpacas amongst other animals.

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Care Provided by La Fontana

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Leila Sharkey (Operations Manager)
  • Admission Criteria
    • N/A
    • Ages 40+
  • Room Information
    • Single Rooms (76)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 1

Funding & Fees Guide for La Fontana

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,650
    • RESPITE Self-Funded Nursing Dementia Care from £1,650
  • (these prices are only a guideline, please contact La Fontana to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • N/A


  • Parking

  • N/A


La Fontana Reviews (68)

Total of 68, showing 1-20
9.2

La Fontana has a Review Score of 9.2 (9.154) out of 10, based on 8 reviews in the last 2 years. Over all time La Fontana has 68 reviews.

Overall Experience

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  • 21
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Date Published

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Review from K H (Daughter-in-law of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been at La Fontana since 2019. The staff take very good care of her and have a very good understanding of dementia and behaviours associated with it.
The staff are friendly with mum and visitors. They contact us if anything has changed or need permission for vaccines, etc

Reply from Pip Harris, Marketing Manager at La Fontana

Thank you so much for sharing your positive experience of our La Fontana nursing home. We truly appreciate your kind words about our staff and the care we provide. Ensuring the wellbeing and comfort of residents, especially those living with dementia, is our top priority.It's wonderful to hear that you feel confident in the care your mother-in-law receives and that our team's communication helps keep you informed and involved. Thank you again for your kind words - I will pass them on to the team at La Fontana, who will be touched to read them.Kind regards


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Review from L H (Daughter-in-law of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came to stay at La Fontana a couple of years ago, she stayed in a lovely en-suite room that over looked lovely gardens where we took walks in good weather.
From day one the staff were wonderful, kind caring and so compassionate, they always greeted with a smile. In the last weeks
that my mother-in-law was with us she was cared for with such love and tenderness.
Thank you to all the staff at La Fontana.

Reply from Pip Harris, Marketing Manager at La Fontana

Thank you for taking the time to write this lovely review. We are truly grateful for your kind words and are honoured to have been a part of your mother-in-law's journey. It's wonderful to hear that she was able to enjoy the beautiful gardens and that our team provided the kindness and compassion she deserved throughout her stay. I will pass your kind words on to the team at La Fontana, I am sure they'll be so touched to read them. Wishing you and your family all the best.


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Review from Gary H (Son of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent two and a half years in La Fontana. She was so well looked after by everyone. She was treated with dignity, compassion, nothing was too much trouble.
The care and love that was given to her in her last days was unbelievable and very humbling. Everyone was amazing. Thanks to you all.

Reply from Pip Harris, Marketing Manager at La Fontana

Thank you for taking the time to write this lovely review of our La Fontana care home. It is touching to hear how our team was able to support your Mum and your family during her time here. Our team strives to deliver the highest standard of care with dignity and compassion, and it is wonderful to read that you felt they were amazing to your mum and your family, especially during her last days. Thank you again for your kind words - I will pass them on to the team at La Fontana. Wishing you and your family all the best.


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Review from Jackie H (Daughter of Resident) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been visiting my mum regularly at La Fontana Care Home for two and a half years until her recent passing. Each time I visited the management and staff were always welcoming, approachable and friendly. Mum's care was first class, she was always treated with respect and kindness. I cannot thank
the staff enough for their dedication and the care provided to my mum, as well as the support and empathy shown to our family.

Reply from Pip Harris, Marketing Manager at La Fontana

Thank you for sharing your review of our La Fontana Care Home. We are truly sorry for your loss and extend our deepest condolences to you and your family. It means so much to hear that our team's dedication, warmth, and professionalism made a positive difference in your Mum's life and provided comfort to your family during such a difficult time. Ensuring that every resident is treated with kindness, dignity, and respect is at the heart of what we do, and we are grateful for your kind words recognising this commitment. Thank you once again for taking the time to share your experience, I will be sure to share your lovely review with the team. We are thinking of you and sending our best wishes to you and your family. Kind regards


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Review from Nick N (Son of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say how pleased we are with La Fontana. The staff (too many to mention) are amazing. The management and nurse team make the home such as great place for my dad. Thank you all. I cannot recommend highly enough. Brilliant.

Reply from Pip Harris, Marketing Manager at La Fontana

Thank you so much for taking the time to review our La Fontana Care Home. I will pass your kind words on to the manager and staff team, who will be pleased to hear that you are very happy with the care your dad is receiving. Thank you again. Kind regards.


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Review from K D (Niece of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked into the reception at La Fontana, I felt cared for. The receptionist provides a warm welcome, which spreads throughout the whole building. My incle's bright stay in a large, well-equipped en-suite corner room overlooking the surrounding beautiful countryside was an experience
our family will treasure. La Fontana is a stunning building filled with compassionate, hardworking and dedicated staff. Every time our family visited, my uncle was being well cared for, his carers always made time to speak and in the end, went above and beyond to comfort and support us. Thank you, La Fontana.

Reply from Pip Harris, Marketing Manager at La Fontana

Thank you for your heartfelt review of our La Fontana Care Home. We're delighted to hear that your experience was filled with warmth and care from the moment you stepped into our reception. Our dedicated staff always go above and beyond to ensure the comfort and well-being of residents, and we're glad to have been able to support both your uncle and your family during your visits. Thank you for taking the time to write this lovely review, I will pass your kind words on to the care home manager and staff team. Kind regards.


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Review from J H (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the staff and management of La Fontana are very helpful. The level of care is excellent and they do what they can to help with a smile and pleasant attitude. When there are particular times of difficulty, medical need/emergency they are very thorough and understand extremely well the regulations
and laws protecting both resident and family wishes (as in power of attorney). We cannot thank the management and staff enough for being so kind and welcoming, always willing to help when there are particular issues, willing to listen, understand and empathise. If there is anything we would change it's the language barrier from some staff but know all have a reasonable level of English.

Reply from Pip Harris, Marketing Manager at La Fontana

Thank you for sharing your positive experience at La Fontana. We're grateful for your kind words about our helpful and caring staff, who strive to assist with a smile and understanding, even during difficult situations. We acknowledge your feedback regarding the language barrier with some staff members and are actively working to improve communication. We're committed to continually enhancing our services to provide the best possible care. Thank you again for taking the time to write this review, I'll pass it on to the Manager and staff team at La Fontana.


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Review from K F (Niece of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie lives at this care home and I'm very pleased with her care. The home is fantastic and very clean. Thanks to all the staff for your care and support.

Reply from Pip Harris, Marketing Manager at La Fontana

Thank you for taking the time to write this lovely review. I will pass your kind words on to the manager and staff team at La Fontana who will be very grateful to receive your review. Kind regards.


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Review from C A (Wife of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of all the care that my husband the resident is receiving at La Fontana. The care and concern is also extended to us as a family. I cannot think of anywhere else I would wish my husband to be cared for.

Reply from Pip Harris, Marketing Manager at La Fontana

Thank you so much for writing this really lovely review. It is wonderful to hear that your husband is receiving our usual high standard of care at our La Fontana Care Home and that your, his, and your family's needs are being met very well by our lovely team of staff. Thank you again for your kind words, I will pass your review on to the team at La Fontana as I'm sure they'd love to read it. Kind regards, Pip


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Review from Katrina G (Daughter of Resident) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home, very happy having found this gem. All staff are so friendly and attentive, nothing too much trouble. My father enjoys the interactions between residents and staff. I can go home knowing he's in safe hands.

Reply from Pip Harris, Marketing Manager at La Fontana

Thank you so much for taking the time to write this lovely review. We are delighted to hear that your father is enjoying living at La Fontana and you can relax knowing he's in safe hands.
I will pass this feedback on to the manager and the staff team as I'm sure they'll really appreciate your kind words. Take care.


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Review from Karen H (Daughter of Resident) published on 1 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very challenging on her arrival. She is now very calm, smiles and laughs. We have very good visits. She is happy. Staff are courteous and friendly.

Reply from Pip Harris, Marketing Manager at La Fontana

Thank you for taking the time to write this review. We are delighted to hear that your mother has settled into the home well and is happy and relaxed. I will pass your kind words on to the staff team and manager. Kind regards.


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Review from B T (Wife of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

5 months ago my husband, who was bedridden with severe dementia, went to La Fontana for a month's respite care. It was soon evident that he was receiving excellent care and seemed happy, so he became a permanent resident. He was unable to make use of all the facilities but we had every confidence in
the care he received. He was monitored regularly and the staff were friendly, caring and attentive. They were always helpful and communicative. His room was very pleasant opening directly onto the gardens while the layout of the building means there are no stairs, lifts or long corridors which makes for a much more integrated and effective care system.

Reply from Pip Harris, Marketing Manager at La Fontana

Thank you so much for taking the time to write this lovely review about our La Fontana Care Home in Martock. We are immensely proud of our team and I'm sure they'll be delighted to hear your kind words about the excellent standard of care your husband received. Thank you again and take care, Pip Harris


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Review from P M (Son of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I have confidence in my mother's care and wellbeing with professional caring staff. Just when she needs it most. My mother is much happier now.

Reply from Pip Harris, Marketing and Recruitment Manager at La Fontana

Thank you so much for your kind words. It's lovely to hear that your mother is happy at La Fontana. I will pass this lovely review on to the staff team as I'm sure they'll be delighted to read it. Kind regards, Pip.


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Review from Barbara K (Sister of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after.

Reply from Pip Harris, Marketing and Recruitment Manager at La Fontana

Thank you very much for taking the time to fill out a review for our La Fontana Dementia Nursing Home. We really appreciate your feedback. Kind regards, Pip


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Review from H Y (Wife of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My visits in these difficult times have been well received and organised.
Staff have been very attentive and responsive to my requests, usually instantly.

Reply from Caroline Walton, Quality & Compliance Manager at La Fontana

Dear H Y,
Thank you for your positive review, we are pleased you are happy with the visiting arrangements at La Fontana during these difficult times.
Best regards
Caroline Walton on behalf of N Notaro Homes Ltd.


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Review from A F (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at La Fontana for more than three years. During her time there she has been looked after with sensitivity, care and compassion. Staff always take her individual needs into account and this is evident in her relaxed and happy attitude towards them. As a family we feel lucky and confident
in entrusting her care to this establishmnet.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

We really appreciate you completing this wonderful review. Our staff take great care and respect when providing support for all our residents and their loved ones. I will personally ensure all the team at La Fontana are aware of your positive feedback. Kindest regards.


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Review from J G (Wife of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has resided at La Fontana for the past 3 1/2 years and during this time he has been treated with nothing but kindness and respect. The care he receives is second to none. The staff are amazing and have endless patience with all the challenging behaviour. Nothing is too much trouble for them.
I am always made to feel very welcome when visiting and could not have made a better choice in choosing a care home for my husband. It is just like one big happy family.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

We greatly appreciate the time you have taken to complete this wonderful review. It is lovely to read your positive comments on the care and support received by your husband. Our staff take great care and respect when providing support for all our residents and their loved ones. I will personally ensure that all the team are aware of your comments and feedback. Kindest regards.


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Review from Lynda S (Private Carer of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In view of recent improvements, I feel it’s appropriate to write an updated review. I believe the improvements are a direct result of staff being allocated, on a permanent basis, to a particular room, thus improving teamwork, giving staff a sense of pride and ownership. Improved communication is demonstrated
by residents receiving more personalised individualised care as staff are now able to really get to know their residents. Communication between staff and residents, families and friends has definitely improved, I have always felt welcome but now really feel part of the team. Previous concerns have been acknowledged and dealt with immediately this gives me the confidence to be able to discuss any matters arising in the future which is reassuring. Residents’ activities still need improvement, but already care staff have taken the initiative by developing a sensory area amongst other things to address this issue. The (pending) appointment of an activities coordinator will also help to address this issue.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

Dear Lynda
Thank you for updating your review of La Fontana.
We are glad that you are happy with our recent improvements of our service. Our dedicated staff will be pleased to learn of your changed views and praise. They work very hard and it will provide them with great encouragement to keep doing what they are doing.
Thank you, once again, for your feedback; it is vitally important for us so we can monitor the effectiveness of our provisions.
Kind regards.


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Review from L B (Niece of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at La Fontana are helpful and do treat each patient as an individual. I could not do their job. Generally speaking, they are kind and constantly aware of where each patient is and if they are calm and content as possible under the circumstances.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

We really appreciate you completing your review. Our staff take great care and respect when providing support for all our residents and their loved ones. I will be sure to pass on your kind words to all the team. Kindest regards.


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Review from J C (Daughter of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for 6 years, during this time she has been continually well cared for. My sister and I are welcomed by staff at every visit, any questions are answered and we are generally happy with every aspect of care given. The management is approachable and very helpful and I'm very
happy that La Fontana is my mother's home. Thank you.

Reply from Immacolata Jacobs, Media Marketing at La Fontana

We really appreciate you completing this wonderful review. It is lovely to read your positive comments on the care and support received by your mother. Our staff take great care and respect when providing support for all our residents and their loved ones. I will personally ensure all the team at La Fontana are aware of your positive feedback. Kindest regards.


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Current Review Score: 9.2 (9.154)

Overview of Review Score

The Review Score of 9.2 (9.154) out of 10 for La Fontana is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for La Fontana is calculated as follows: ( (77 Excellents x 5) + (16 Goods x 4) ) ÷ 93 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.326 Points relating to the number of positive Reviews for La Fontana is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 8 Positive Reviews ÷ 15.2 = 0.526

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

No image found

Jean-Piere Kpini-Amegan

Job Title: Registered Manager

Joined: 2022

Jean-Piere (JP) stepped up to Manager after being La Fontana's Deputy Manager for a number of years.


Frequently Asked Questions about La Fontana

What types of Care is La Fontana registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does La Fontana provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does La Fontana have?

There are 76 Single Rooms.

What are the Facilities & Services at La Fontana?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is La Fontana to the centre of Martock?

0.8 mile(s) as the crow flies, distance by road may be significantly further.